Contact George Bush Houston Airport Customer Service

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Contact George Bush Houston Airport: Find below customer care details of Houston Airport, including telephone and address. You can reach the below contact for flight status, cancellation, special assistance, baggage claim, car parking, airport transportation, hotels, taxis or other queries on Houston Airport services. Besides contact details, the page also offers information and links on Houston Airport.

Houston Airport Address
George Bush Intercontinental Airport
2800 North Terminal Road
Houston, Texas 77032

Houston Airport Customer Care
Phone: 281.230.3100
Fax: 281.230.3108

Lost & Found
Phone: 281.230.3299
Email: [email protected]

Airline Contacts
AeroMexico: 800.237.6639
Air Canada: 888.422.7533
Air France: 800.237.2747
American Airlines: 800.433.7300
British Airways: 800.247.9297
Continental: 800.523.3273
Delta Airlines: 800.221.1212
Emirates: 800.777.3999
KLM: 800.447.4747
Lufthansa: 800.399.5838
Qatar: 877.777.2827
Singapore Airlines: 800.742.3333
United Airlines: 800.864.8331
US Airways: 800.428.4322

Cargo Contact
American Airlines: 281.230.1762
Aeromexpress: 281.821.7710
Air Canada: 800.722.6232
Air France: 281.209.1244
Alitalia: 281.233.0221
British Airways: 281.443.4954
China Airlines: 281.443.4427
Continental: 800.421.2456
DHL: 800.225.5345
Delta: 800.352.2746
Emirates: 800.366.6845
FedEx: 800.463.3339
Lufthansa: 281.821.0757
Qatar: 281.821.5750
Singapore Airlines: 281.821.0400
Spouthwest: 800.533.1222
US Airways: 888.300.0099

Houston Airport Hotels
For phone numbers of hotels near Houston Airport click here.

Houston Airport Transportation

Airport Help Desk: 281-233-7860
SuperShuttle: 713.523.8888
Airport Metro: 713.635.4000

For phone numbers of cabs/taxis at Houston Airport click here.

Flight Status
To track your flight arrival or departure status at Houston Airport click here

About George Bush Intercontinental Airport
George Bush Intercontinental Airport is one of three airports part of the Houston Airport System. Together it served more than 49 million passengers in 2010. The George Bush Intercontinental Airport otherwise known as Houston Airport commenced operations in the year 1969. The airport is a major hub to Continental Airlines. Houston Airport is the seven largest in the United States in terms of serving to international passengers. As a matter of fact, it connects to some 182 destinations.

Some of the major airlines operating from the airport include Aeromexico, American Airlines, Air France, Air Canada, British Airways, Delta Air Lines, Continental Airlines, United Airlines, US Airways, Emirates, KLM, Lufthansa, Qatar Airways and Singapore Airlines.

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  1. My mother and preteen daughter flew into Houston Bush and I had requested wheelchair assistance due to the long walk between gates and the short time to get there.After the plane landed a few minutes early, the ABM worker was there. Initially they didn’t have my mother listed on their pad. Then they pushed my mother only so far before they transferred her to another ABM worker who then transferred her to a third person. That person had no sense of urgency as the time between each leg was short as I stated before. By the time she got to her connection gate, they had closed the doors. Now my mother was stuck there for 5 hours. The employee took her to the United Customer Service Counter, only to leave her because she was being called by her “boss”. SHE NEVER CAME BACK FOR HER!! No one checked on her, no one offered any food vouchers, not even an apology!

    I flew back with my mother and the same thing almost happened again. They were disorganized. There were three people there trying to decide which person would take her to her connection. Once they figured it out, they then had to check in at their “station” and transferred her to a 2nd person. This time, I refused to allow them to transfer her to a third person. The lady who assisted us took us all they way to the gate, and stated she wasn’t supposed to. They apparently cannot take a passenger beyond a certain point and then have to transfer them. Their entire system needs to be overhauled. Some of the ladies seem to care more about their persona appearance than customer service. I am truly disgusted with the entire organization. The said part is this is the only outlet that I found to lodge a complaint and even this probably won’t be acknowledged or looked at.

  2. Chris Sharples Reply

    The security in terminal c is an absolute joke, having just missed my flight I will use the spare time to vent my frustration. Firstly when asking an abm employee for information who was stood at the entrance to security, I was forced share my conversation with her ‘boo’ who she was on the phone to asking if they could bring her some food this took about 10 minutes. Secondly, security only had one person checking ID and boarding passes, this resulted in a 20 deep line takings about 45 minutes, then the baggage check just wasn’t moving, for very long periods, I’m not sure if they had given the job to the new guy but the pace was unbelievably excruciating, finally, gate c9 was about a 15 minute run to get to. When I finally arrived at the gate sweating and out of breath I was told my seat had already been given to a stand by. Yes I should get to the airport earlier but there is no way any of that should have taken as long as it did, unfortunately I had a cheap ass Uber driver who refused to take the toll road claiming his way was better, when I corrected him and said cheaper he went in a mood. Anyway, rant over, points to take, keep your staff off their phones when they are working, someone tell security that people have planes to catch, if hates are a 30 minute walk from security perhaps let them know somehow in advance.

  3. Judy Skinner Reply

    There are a lot of positive things to say about your airport. It is very clean, staff are friendly and helpful, plenty of electric carts and wheelchairs for disabled or elderly passengers.

    That said, two things stood out during a three hour layover yesterday. One was the distance to bathrooms. It was quite a hike from United’s Gate C1 to the nearest restroom, which always had a long line and farther still around past the food court to the next nearest one. For passengers like me, with any mobility issues, this is pretty challenging. I also saw several ladies walk into the pet relief areas before realizing it was not a people restroom.

    The other issue is that there is not enough room in the gate area for passengers to line up without spilling out into the main walkway. Seating is adequate for waiting if you include the charging station seats, but once people line up to board, it is really tight.
    There also is no dedicated line for pre-board passengers to gather. Some late arrivals to the gate just merged in with the pre-boards because it was a moving group when they arrived. By then it was so crowded they could not see their assigned group’s line.

    Every time I saw a flight boarding, this overflow caused congestion for the electric carts trying to pass. (It would also be helpful if the electric carts could be parked if out of service or waiting near an inactive gate and NOT by an actively boarding.) gate.)

  4. I was asked to send this to the Airserv person but the d-mail will not let me send it to the person so here it is.
    Sorry this took so long to get this to you, but due to the situation my mother and myself did not get home until Thursday mid morning to fly out again Friday at 06:30 to New Orleans and back home on the 10 th. On January 6th my mother and myself few from Dallas to Houston on United Airlines. Our plane was detained on the tarmac for 30 minutes. It took a few minutes to debark. My handicapped mother and myself were seated in the very last seat ( we were not allowed to choose seats). One of the stewardesses said she would let them know we had landed and were on our way. When we got out of the plane we did have a wheelchair available. We were offered a ride on the ” golf cart”. From the day before I knew we would not make the next leg if we waited to ride the cart. I ran pushing my mother from concourse C to concourse B. When we received there we were told that they were still boarding and we were allowed through. I rode the elevator to the bottom floor and ran to the gate only to be told we had missed the flight. The plane was still parked at the gate. We were from 5-10 min late. We were compensated for the evening meal and the hotel and Donte Williams allowed us to use the airlines wheelchair for my mother’s extended stay that night. We were not however compensated for the extra $18 it took us to get her car out of the airport due to the missed flight. I do understand that things happen, but had I not been told that they would let the next leg know we were coming (late 5-10 min) ran to catch the next flight ( I was wheezing due to asthma ) I would not have been so irate at the counter. I was however booked on the earliest flight home

  5. Charlotte J. Lucero Reply

    I would like to give a shout out for the wonderful service my husband and I received on Fri. Nov. 13, 2015. We arrived in the early afternoon from Panama on our way home to the Los Angeles airport. We had less than an hour to get from one terminal to another and go through customs. The airline (United) called ahead and had two wheel chairs waiting when we disembarked. Two wonderful ladies pushed us in a very professional and expedient manner from one place to the next. Their names are BRITTNEY and ROSE. PLEASE give them a hug for us and name them Employees of the Year! They were the “icing on the cake” after an enjoyable week long trip to Panama. In fact, we got to our final gate before the other eight in our group!

  6. Not sure what is happening but I have regularly picked up family members here for the last 8 years and have never seen this so ridiculous. My Daughter has flown in on British Airline’s flight 195. Suppose to land 2pm landed at 2:30 which is ok. It has now been 1 1/2 hrs and she is still in line for luggage. It took her right at an hour to get thru customs and has been in line for luggage for 30 min and they are saying it may be another 30 min or so. You have 5 or 6 guys outside to make sure nobody stops in terminal E. They are making sure their priority is making sure nobody stops instead of making sure people are getting picked up. Not sure if it’s just a Terminal E problem because I am usually picking up at C for United.

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