Booking.com Head Office
Weteringschans 28
1017 SGÂ Â Amsterdam
Netherlands
Phone: +31 (0)20 712 5600
Fax: +31 (0)20 7125609
Booking.com Customer Service
UK: 0845 0805012
USA: 1 888 850 3958
International: +44 20 3320 2609
Booking Worldwide
Find below phone numbers of Booking in US and around the world. You can reach these numbers for reserving your hotel room, enquiring rates or others.
| Argentina: 0800 4441795 Austria: 0810 555 701 Australia: 1 800 058744 Netherlands: 078 1660 92/35 Brazil: 0800 891 1712 Canada: 1 866 492 3245 Switzerland: 0848 101 717 China: 400 120 1340 Czech Rep: 800 143441 Colombia: 01800 9 157346 Germany: 0180 1000496 Denmark: 8088 3044 Spain: 901 988502 France: 0820 600 093 Hong Kong: 800 962401 Indonesia: 007 803 011 0118 |
Ireland: 1850 930484 Israel: 1-80-9213036 Italy: 840 999 878 Japan: 0120 800 937 Mexico: 001 877 396 6197 Malaysia: 1 800 814611 New Zealand: 0800 451596 Philippines: 1 800 1 114 2126 Portugal: 8008 14307 Russia: 810 8002 5354011 Sweden: 0200 884 717 Singapore: 800 1205159 Thailand: 001 800 12 066 6549 UAE: 800-011-0107 South Africa: 080 0981007 |
Email Support
You can email Booking support at supply_us@booking.com
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Manage Reservation
To manage your booking, whether to view/change or cancel your reservation, click here
About Booking
Booking.com was established in the year 1996. It is a leading online hotel reservations company which features over 165000 hotels in 110 countries. Booking.com is now owned and managed by Priceline. The website in fact has over 30 million unique hits each month and more than 250000 hotel reservations each day. Through the hotel portal, people can reserve rooms for low rates in 30,000+ destinations. It also has over 10,000,000 hotel reviews from guests who have used Booking.com in the past. Headquartered in Amsterdam, the company employs over 2200 people and has offices in several parts of Asia and Europe, including Bangkok, Hong Kong, Cape Town, Dubai, Kuala Lumpur, Paris, Rome, Singapore, Tokyo and Munich.
Some of the popular destinations where hotels can be reserved are: Italy, France, Thailand, Hong Kong, Malaysia, Turkey, Netherlands, Greece, Switzerland, Norway, Austria, Canada, Argentina, India, Singapore, Maldives, Australia, New Zealand, South Africa, Mauritius, Bahrain, Bahamas and more. Guests can make booking through MasterCard, Visa or American Express. One can also filter rooms by price, star rating, hotel type (eg apartment, motel, residence, resort, bed & breakfast), or facilities (eg wifi, parking, airport shuttle, fitness centre, swimming pool, spa, internet services). You can also get to see the number of rooms available, the cancellation policies, reviews, pictures and more.
I am desperately trying to change the dates of my hotel stay in Seattle and cannot find a way to contact anyone on your bookings.com app.as described to do so. Please advise by giving me a text address or WORKING phone number in the U.S. to resolve this issue.
The properties in booking.com do not show the most recent evaluation comments from customers. I have given feedback on the Grant Plaza in a China Town San Fran for example and my comments along with others which are negative are not shown when searching for a new stay. Pictures of the rooms are nothing like that for this property. Is booking.com working for the property owner or the customer, in both cases it should be reflecting the actuate and up to date information.
Booked the Hotel Mildom in Kazakhstan in JULY through this sad and pathetic company called Booking.com and was advised that NO Payment would be taken before we arrived in SEPTEMBER.
TWO Days Later the Hotel had taken the FULL Payment from my Credit Card, this was followed 3 days later by second attempt to take another FULL Payment by Hotel Mildom from my CC which was thankfully ‘referred’ by my CC and eventually dropped.
In view of this my Reservation was cancelled by Booking.com who advised me that I should get a FULL refund while if nothing was forthcoming in 7 days then they would get involved and make the refund.
7 days came and went while two emails remained unanswered or even acknowledged.
I then contacted Booking.com and found myself talking to their office in the USA who promised to ‘investigate’ and get back to me. That ‘get back to me’ never happened, so I used the Hotel Complaint Number for Trip Advisor as Booking.com are a supplier to them and a few ‘complaints’ might just make them sit up and take a bit of notice before their business through Social Media gets hammered for BAD SERVICE.
A result has been promised in a Conference Call between Trip Advisor, Booking.com and myself for tomorrow.
I won’t be holding my breath but will post the result on here……
Meanwhile the Telephone Number for Hotel Complaints on Trip Advisor is: 0800 098 8460.
This companies sucks. We made reservation for a hotel in Rome which was presented to us as 5-star hotel. When my family checked in, they were told that not only it was not a 5-star but more like 2-star. The price of $190 charged by booking was way over what the hotel room was going for, per the hotel manager. I have told everyone to stay away from this company which not only does business by defrauding people but does not even have a live customer service number. Everyone should be on the alert.
It is very hard to contact your customer service. Nobody answered! I was on the phone for almost an hour so that i can talk to a representative about the booking that was mistaken and i didn’t notice that there is charge for cancellation. I am requesting and even begging to waive the charges because the travel is still very far from now. I hope booking.com will consider my request because i do not have enough money to pay.
I have been trying since 3rd July to get my property registered on booking.com WITH NO SUCCESS! I am waiting for an email to enable me to put my B & B property online and to GO LIVE with my advert. I did speak to an advisor on Tuesday night the 5th July, but inspite of repeated phone calls…no one has come back to me either by email or phone. A very poor and bad response from booking.com.
Even after several reminders the amount not refunded for a booking that was cancelled well in advance with a free cancellation. The hotel charged the credit card with an assurance that the amount would be refunded. No response from booking.com…….please beware of the portal and its hotels…..
I booked a hotel with a non cancellation policy, but due to a serious operation needing to be done,could not fulfil the booking. Despite trying to negotiate with Wingate by Wyndham management,(who did not at any time acknowledge my wifes health situation), but were more intent on maintaining their policy, I am now out of pocket. Booking.com did not represent me well enough as the prime contact I had with the hotel. I will not use them again. In future I will deal direct with hotels.
We made booking (confirmed) but after 10 hours arrived at hotel, we found out that they never received any confirmation. All surrounding hotels were fully booked. So we stayed in car. When hotel reception contacted after 1 hour of wait on phone, Booking.com support was offering to send fax confirmation but there wasn’t any room available.
We can’t talk to anybody, we can’t get any compensation, etc.
I would highly discourage family, friends, and online surveys to stay away from Booking.com……..
I’ve booked THE HERON COURT BOUTIQUE HOTEL/DARESSALAAM in March 2016. This hotel is neither 4* nor 2* at all and most of the details mentioned at booking.com are not correct!This hotel is far over-prized,has no English-speaking reception, no beach access, dirty bath rooms, no restaurant, no buffet, details of location are incorrect, many booking problems etc.
I have been emailing your office for a few days now with NO response!! This is extremely poor service and not what one would have expected from booking.com
Very quick to take your money but not so quick to reply when you have a query!!
I have booked 4 rooms at Cititel, Penang for 2N stay from 3 April and again on 6 April. As per booking vouchers payment will normally be taken by the hotel during our stay. However I just received message that payment of RM918.80 has been made through my credit card. Please advise
I made a reservation on 1 of march 2016.THe same day i cancelled the reservation.I am still waiting to return my money 264 euro.So dissappointed .Don’t ever again trust booking.I have called them many times i have also sent emails.The only thing they say is just wait.
I have emailed you several times, no response. I tried to cancel my booking which was advertised with free cancellation but no response. My account has now been debited by £260 for a break I could no longer commit to. Rest assured I will pursue this. Please have the common decency of a response and please help me get my money back.
My friend and I had a reservation at Guest-House Zaninovia in Split. Upon arrival in the evening, apartment was still used by the previous guest. The room was nothing what the owner advertised on Booking.com. The owner offered us a different room asking us to pay for the room in cash. The owner told us he wanted to avoid paying commission to Booking. We cancelled the reservation at 20:47 (one hour after arriving). Regardless the prompt cancellation, the owner charged our credit card full amount of831.17 EUR. We contacted booking.com several times without any response. We are very disappointed in Booking since we are long-term loyal customers. We still have hope Booking.com will investigate our case to our satisfaction.
I would like to visit Chennai between Aug 23 and Aug 27 2015. I have short listed two hotels which are Savera and Residency Hotels for a double bedded room.
My only concern is whether my girl friend who is a local lady can stay with me in the hotel for those days? Or any of your suggestion? My prime reason for my visit is to spend some time together.
I placed a complaint with the Booking.com Customer Service per my booking 391458378 exactly a month ago. As for now I have received no legible respond despite my multiple requests. If I am not answered in the next few hours I will be forced to place an official complaint with the Netherlands Authority for Consumers and Markets
Tried to make a reservation at Hotel Corpus Christi Bayfront. Did not get a reservation number so not sure it went through. Cannot seem to sign into my account.
I accidently booked a room twenty mins. ago and realized my mistake. I called to cancel and was told by Ian that I will receive a email verifying this as of now I have no email. Is this good customer service? Where I from this is not how we operate!! Please cancel my reservation #880519998. Also I was not told of a cancellation policy being that I just reserved twenty min. ago. I DON’T expect to pay a fee. I originally was not booking through your site but you took over my reservation.. I sas on the Sands Regency web site and was quoted a $41 nightly rate and then you bullied your way in and decided to charge me $95 for the night. What is wrong with this picture??? I personally do not understand why you are allowed to do this has anyone ever sued you? I am sorry but I just had to vent. I don’t expect any charged billed to my cc. Or there will be big trouble. Take care of ME! Sincerely, Donna Ramos
i shall definitely not use booking.com again. i feel defrauded! booked rooms and was assured by you i could cancel for free within 24 hours. for free. one hour later i had to cancel that particular booking but failed. You have deducted the money from my card. You have deducted almost $400 dollars as cancellation fees!! You cannot be trusted. I feel really bad about this, and totally disgusted by your untruthfulness.
I want to register my hotel with booking.com and would like to know more about the procedures. Please send me an e-mail
I had a booking (19138277r) that was not cancelled per my phone conversation with customer service on August 9, 2012. This booking was cancelled due to a death in the family, thus shortening our stay. I have communicated with The Mooring’s hotel.
Please properly handle this cancellation as requested nearly one month ago.
I did a booking via booking.com than check the hotel’s website. Wont believe, I found it cheaper on the hotel’s website.
what a unprofessional company, customer service does not reply. will never use this company again..
I just had that number call me to WTF i’m in the UK and my holiday is booked for Gran Canaria through bookings.com. Obviously didn’t answer but did google search and found this with same number +31207153335
I was trying to make a booking on Booking.com. Everything was perfect, but the payment stage I am asked to again make the booking from start. I was trying to use my credit card. Why is this happening? I would have booked from other travel portals, but this particular hotel am trying to book is only available on your site. Please ask your technical department to fix the flaw. It would deprive people like us of good hotels. Thank You
The fact that Czech phone customer service is not working was really disappointing for me. Especially when I needed a fast help with my booking which has been canceled after all.
I am very dissappointed with the way in which my issue has been handled regarding a dispute with Design a-partments Cologne and I would like to speak to someone in head office – an email address would be welcomed.
Hi We have a new hotel International Chain opening soon in Erbil, I would like to know about your procedure to get our 4 star Hotel registred with Booking.com.
Please send me the tel nbr and email address for the person concerned.
Thank you
I would also like this information as i’m opening a hotel in the caribbean.
I’m a manager of 2 star La Suisse hotel in Nha Trang – Viet Nam.
I would like to registrate my hotel to Booking.com.
Could you please let me know what will i do something now ?.
I looking forward to hearing from you.
Regards,
Ms.Doan
please reach the customer support and they shall guide you on the procedures
I am a owner of a 4 star Hotel In Tirana-Albania(Europe).My hotel is named Mondial. I like to registrate my hotel to Booking .com but till now haven`t started anything. I did put application online, but got no reply.
please call the customer support for assistance
I’ve just receieved a calling from +31207153335. Wondering who called me from this number, I typed it on Google and according found comments on some forum it’s http://www.booking.com in the Netherlands…
Why the Hell they called me?
Thank you