Contact AirAsia Thailand: Phone, Address of Thailand Ticketing Offices

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Contact AirAsia – Thailand: Find below customer care details of AirAsia ticketing offices in Thailand. You can reach the below contact for new tickets, cheap airfares, cancellations, airline deals and other queries on AirAsia services.

AirAsia Thailand Call Centre

+66 2 515 9999
Operating Hours : 8am – 9pm (GMT+7)

AirAsia Thailand Airport Sales Stations

Bangkok (Hub)
Suvarnabhumi International Airport
Departure Hall, 4th Floor, Room No. T4 – B01/01-04 No. 999, Moo 1, Bangplee, Samutprakarn 10540

Chiang Mai
Chiang Mai International Airport
Room No. 60,  1st Floor, Tambon Suthep,
Muang District, Chiang Mai 50200

Chiang Rai
Chiang Rai International Airport
Room No. 2305/2 404, Moo 10, Robwiang Sub District,
Muang District, Chiang Rai 57100

Ubon Ratchathani
Ubon Ratchathani International Airport
Room No. 297, Thep Yothee Rd.,
Muang District, Ubon Ratchathani 34000

Udon Thani
Udon Thani International Airport
Room No. 224, Moo 1, Mak Kaeng Sub District,
Muang District, Udon Thani 41000

Phuket International Airport
Room No. 312, 3rd Floor, Mai Khaow Sub District,
Thalang District, Phuket 83110

Hat Yai
Hat Yai International Airport
Room No. 125, Moo 3, Klongla Sub District,
Klong Hoi Khong District, Songkla 90115

Krabi International Airport
Room No. 133, Moo 5, Petchakasem Rd., Nuaklong Sub District,
Nuaklong District, Krabi 81130

Surat Thani
Surat Thani International Airport
Room No. 73, Moo 3, Hua Toey Sub District,
Phunpin District, Surat Thani 84130

Narathiwat Airport
Room No. 330, Moo 5 , Khok Kian Sub District,
Muang District, Narathiwat 96000

Nakorn Si Thammarat
Nakorn Si Thammarat Airport
Muang District, Nakorn Si Thammarat

AirAsia Thailand Sales Offices
Contact the below addresses for booking new tickets or enquiries on cheap airfares and deals.

Khaosan Road
127 Tanow Road, Bovornivet, Phra Nakorn, BKK 10200
(near BurgerKing)

2nd Floor (next to escalator), 3109 Ladpro Road, Bangkapi, Bangkok, 10240

Rama I
3rd Floor (opposite Watson Shop near escalator), 831 Rama 1 Road, Wangmai, Pathumwan, Bangkok,10330

2nd Floor (close to cashier counters), 392/4, Moo2, Phaholyothin Road, Thanyaburi, Pathumthani, 12130

Sukhumvit 50
2nd Floor (Food Centre area) Opposite to Watsons Shop, 1710, Sukhumvit Road, Klong Toey, Bangkok, 10110

Lad Prao
1st Floor (in front of KFC), Tesco Lotus – Lad Prao, 1190, Phahonyothin Road, Jompol, Jatujak, Bangkok, 10900

Chiang Mai
416, Thaphae Road, Chiang Mai,
(Near Starbuck, Taphae Gate)

Chiang Mai – KamTieng
2nd Floor (Near Glass Lift), 19, Kamtieng Road, Patan Sub District, Muang District, Chaiang Mai 50340

2nd Floor (Near Foodcourt), 104, Chalermprakiat Road, Rasada Sub District, Muang District, Phuket, 83000

Hat Yai
1st Floor (near MK Suki & post office), 1142, Kanchanawit Road, Hat Yai, Songkla, 90115

About AirAsia

Founded in the year 1993, AirAsia is a budget airline that has its base in Malaysia. The airline was established with the dream of making flying possible for everyone. The airline operates from its main hub at  Kuala Lumpur International Airport. AirAsia currently flies to over 400 destinations in 25 countries, including Australia, New Zealand, China, India, UK, South Korea and Sri Lanka. Read More.

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  1. I have been trying to modify my booking for several days. It is just not possible to reach your customer service by phone at all !!!
    Even your automated system has been down for days and i could not modify the dates of my flight.
    The date of my flight is today and it will be a no show.
    I understand your customer service is swamped because of the corona virus. I hope you will be able to modify later on with no charges as it is your fault for not been able to change the booking, even before the 48h cut off date.

  2. I booked a flight from Phuket to CNX for 21 April. The payment went through – my bank confirmed and you took the money – but your system says it failed. So I have no ticket and no 6 character booking reference. All I have is this number – 9272079154. I want the flight confirmed or my money back.

    I have tried AVA and Allstar many times. They don’t understand and just go round and round in circles. I emailed your company but it bounced back undeliverable. And when I call the number on your website it redirects me back to AVA/Allstar. It is a terrible system.

    I need to speak to a real person about this. This should be a simple issue to solve.

  3. Michael Loo Reply

    There used to be a direct flight from Singapore to Chiang Rai. Now I can’t find the flight.
    This direct flight is quite popular. Will your team be re-considering reinstating this direct flight in the near future.

  4. Graham Castles Reply

    I have been flying with you for the past few months. Every time I board an aircraft all the other passengers carry on well over the 7Kg limit. I have photos of proof. In particular one passenger was carrying a well oversized bag and two other bags and a laptop bag. I find this practice to be against air regulations and it also causes discomfort to passenger embarking and disembarking. I would like to know why this practice is happening. I can send you photos of proof if you provide me with an email address. I look forward to your response.

  5. I am booked for flight tomorrow to Phuket from Bangkok but I used incorrect airport. How can I change flight details? I booked on Expedia but am unable to amend using that site. They advised to call your offices. What is the applicable telephone number?

  6. This is for the Attention of Air Asia Customer care.
    Air Asia has changed my flights dates and times for our holiday in Japan we had planned in November 2018 of both me and my girlfriend without notifying us of this change neither over the phone nor via e-mail !!!
    This is utterly unacceptable of Air Asia and a very bad practice of dealing with customers !
    I am extremely disappointed with Air Asia for a number of reasons, starting from the managers who avoid to deal with issues such as this, the money loss and no compensation of the Hotels staying we had already booked and paid for in Japan and many other important other things !
    They don’t take any responsibility for THEIR FAULTS!
    I’ve never experienced anything like this in my entire life !

  7. I’m flying to Phnom Penh, Cambodia tomorrow. My rebook ticket isn’t confirmed yet because maybe there’s no more fund in my debit card (as I cannot check it online also the balance). Is it okay if I am just going to pay the rebooking fees tomorrow in the airport before my flight? Thanks

  8. Pam Vincent Reply

    I live in the UK and am trying to claim a refund on taxes for a flight I did not take from DMK to Narita on 21 December. My booking reference is L8DU3Y.
    The fact that it is impossible to contact Air Asia online- the form comes up as a dud every time I try to access it- suggests that the airline is totally unconcerned with issuing refunds or providing service to passengers such as myself. I tried phoning about this issue before and spent a lot of money without any help.
    I flew with Air Asia on another date and may fly with them again simply because they are so cheap but I am very disappointed.

  9. Allan Benvin Reply

    We purchased Air Asia tickets online to fly from Siem Reap Cambodia to Chiang Mai Thailand. When we checked in at the airport we were told our tickets did not include luggage. We had four bags and they made us pay $288 US to get our bags on the plane. This also happened to at least two other groups on the same flight. The tickets did not say baggage was not included. We has no choice put to pay the money if we wanted on the plane. Big thumbs down for Air Asia and their extortion.

  10. I am trying to find a postal address for Airasia Support in Bangkok. My emails to them on [email protected] don’t EVEN GET AN ACKNOWLEDGEMENT. I was requested by THEM to send all the information they needed to them to that email address. So now I plan on sending Registered letter. Can anyone help help?

  11. udomsak apisaksirikul Reply

    I’ve made a reservation under F8J7YF booking code. After making payment via internet debit process, it appears that my booking isn’t confirmed yet. Could you please check whether it’s confirmed or not? Normally, once payment is secured, your confirmation email will be sent out to my mailbox. Please verify urgently. Thank you.

  12. Wanted to book a flight from Bangkok to Phnom Penh via your website. As I booked, I was asked about my passport number and the expiration date. The passport I have at the moment is good until March 13th 2013. I have ordered a new one and it should come soon.
    I was unable to book the flight. I really would like to book the flight in order to enjoy the discount. What can I do?

  13. Hi I just book tickets to Macau from 13/12 to 15/12 . I can’t pay online . It always say ” Case Number:….
    [5066:NotPaidInFull] We are unable to successfully process one or more payments. Please select a different payment and apply it until the balance due is zero.”

    I already check with the bank and they said bank’s server and Airasia server cannot link each other. So I’m afraid that the tickets will be full . I’ve tried for several times and it still the same.

    Anyone has any suggestion? Thank you.

  14. I want to change my flight schedule from hatyai-kuala lumpur, kuala lumpur-surabaya from 2 December to 20 November. What must I do, is there any phone numbers that can be contacted? Now, am in Pattani, Thailand.

  15. Hello, we booked a flight from BKK to Hanoi, 13.03.2012, 06.50
    and a flight from saigon to BKK, 31.03.2012
    We forgot to book 1 Luggage with 15 kg. You send us a promotion for 50% discount, when booking this luggage oline. But I cannot come in with my membership-nr. Can You help me?

  16. tony griffin Reply

    what time does you booking office close in suvanabhumi airport in the evening
    thank you
    tony griffin

  17. How can I do Direct Pay by reservation tickets in 7-11 outlet?

  18. hi i am travelling to Bangkok with a international flight & would like to purchase tickets to Phuket can i book them at your office in the airport before i leave the immigrations? & where are your booking offices?thank you.

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