Consumer’s guide to complaining at KFC Singapore

World-renowned as Kentucky Fried Chicken, KFC’s fast-food success story in the island country of Singapore started in 1976. During the 1970s, Singapore saw a rapid growth in various American fast-food companies invading the nation – from big names such as KFC to smaller ones such as A&W. Today, KFC boasts a countrywide presence across 80 different outlets, ready to serve what it does best – fantastic chicken recipes.

Besides their popular fried chicken, KFC menu also includes burgers, rice bowls, and desserts. Foodies can even get their share of morning breakfast at KFC with their selection of hashbrowns and pancakes. But, even with its fair share of delicious meals, there are times when their quality might drop and you have to experience an unsatisfactory purchase. Moments like these are when you need our extensive guide, which can help you register your heartfelt complaint with ease.

Here are 3 Ways to Complain

If you are looking for ways to register your complaint with KFC customer support, then following any of the below-mentioned processes can be mighty worthy.

How to Complain Over the Phone

1. Start by first calling the KFC call center over the phone at 6222 6111.
2. Proceed to navigate through the on-call menus and select the option to speak to a customer care executive.
3. Once a customer care representative connects to your call, provide your name, order ID (if the complaint is related to an order you recently placed), and the complaint you want to share.
4. After registering your complaint, the customer care agent will either provide a solution over the phone or will ask you to wait for an official response from the company later on.

How to Complain Online

1. First, you need to head over to the official ‘Contact Us’ web page here.
2. On the landing page, select ‘Nature of Feedback’ and ‘Order Mode’. For example, if you ordered a takeaway and you want to complain about its food quality, then select ‘Food Quality’ followed by ‘Takeaway’.
3. Then provide your name, contact number, email address, and the message you want to share. Try to be precise and level-headed with your comments, because there is no substitute for politeness.
4. Once done, click on ‘Submit’, and your complaint will be registered instantaneously. Expect a delay of at least two working days before any official reply arrives.

How to Complain at Nearest Outlet

1. Begin your journey by heading over to the official ‘Locate Us’ web page here.
2. On the landing page, you will be presented with the entire list of KFC restaurants in Singapore. You can proceed to shorten the list by typing in your nearby address, so that you can locate the ideal store around you.
3. Once you have found your preferred KFC restaurant location, head over there to register your complaint.
4. After that, wait for an official response from the company’s customer care service.

Common Customer Grievances About KFC Singapore

KFC’s legacy in Singapore has lasted for more than 48 years, and the support is still continuing because of its sheer popularity and stature. However, customer complaints regarding service quality are raised from time-to-time, and one of the major complaints is related to food quality.

Customers have frequently complained online about KFC Singapore offering dry, undercooked, or overcooked chicken recipes, ultimately lacking the signature crispy and juicy texture that one has come to expect from the company. Upon digging deeper, similar complaints have also been raised regarding receiving cold or stale food, such as cold French fries or cold rice bowls, especially for delivery orders. Additionally, customers have also complained about food quality being inconsistent across different KFC outlets, with some places offering a much better experience than others.

Online customer complaints have also specifically mentioned how the service is slow when dining-in at KFC restaurants and also long waiting times when using their drive-thru facility, especially during peak hours. And issues regarding incorrect billing or serving the wrong items are also a common problem with KFC restaurants.

In addition to the aforementioned problems, KFC Singapore is also heavily criticized for its limited menu options compared to American outlets, charging high prices compared to the quality and quantity of food being served, leading to a loss of value proposition, and confusing or misleading combos, deals, and promotions.

It is essential to learn that not every customer may experience similar grievances, as mentioned above. But if you have been on the receiving end recently, then it is always best to share your feedback directly with KFC Singapore.