When it comes to the hospitality industry, Marriott is a brand that you can never go wrong with. Touted to be the world’s largest hotel chain, Marriott International houses 31 different in-house brands – ranging from economy to sumptuous experiences – across 8,000 properties in over 130 countries. In addition to that, the company also owns a variety of specialty brands, such as Delta Hotels (upscale properties), Gaylord Hotels (resorts), and Tribute Portfolio (independent properties).
Marriott International is also committed to making its customer experience better than ever before with the launch of its Marriott Bonvoy loyalty program. Through this program, interested members can earn points for the bookings and purchases they make via the company’s official website, which can then later be redeemed for additional benefits. So, if you have recently joined the Marriott Bonvoy initiative or have been a loyal member for quite some time and you are experiencing missing points from your account, then our all-inclusive guide can help you claim them effortlessly.
What are the Steps to Claim Points Online
If it has been more than ten business days after you have completed a stay at any Marriott-owned property and the requisite Marriott Bonvoy Points have not been credited to your account, then only it is recommended to file or claim for a missing stay. The terms and conditions state that a claim request must be filed within one year of the qualifying stay (for existing members) or 30 days before enrollment in the Marriott Bonvoy Program (for new members).
Additionally, it should be known that Marriott Bonvoy Points will not be rewarded for the following set of ineligible stays: stays booked via third-party websites (such as Priceline or Expedia); stays booked via group rates where the member does not directly pay the hotel for the room(s); stays booked via a tour operator or at a wholesale rate; and when a third-party award or a voucher was redeemed when booking for a guest room. So, if you have performed any of the above-mentioned actions, then keep in mind that no Marriott Bonvoy reward points will be awarded for the same.
Besides that, remember that if you have completed a stay with Homes & Villas by Marriott Bonvoy, then any instances of missing points should be communicated directly with the respective customer care. Also, reward points in such cases will typically be credited to your account within six weeks following the day of completion of your stay. With the rules fully explored, it is time to go through the below-mentioned steps that you need to fulfill to make a successful claim for your missing Marriott Bonvoy Points.
How to Raise Claim via Website
- Start off your journey by visiting the official website here.
- After you have logged in, head over to “Activity” tab and then scroll down to the bottom, where you will find the option to “Report A Missing Stay”.
- A new web page will open where you will have to fill out a form. Ensure that you state your name, phone number, and email address correctly. Once done, state your hotel confirmation number, the check-in/check-out date, and the name of the hotel, and upload a scanned copy of your hotel bill.
- After that, you can provide any additional comments and then finally click on “Submit”.
How to Raise Claim via App
- Proceed to first download the Marriott Bonvoy app either from the Google Play Store or the Apple App Store. Once downloaded, launch the app and sign in to your account.
- After logging in, click on the “Account” option present at the bottom of your screen. From there, click on “Account Activity”.
- Scroll down to the bottom of your current screen and then click on “Missing Stay Request Form”. You will then be redirected via your mobile browser to the official web page, where you will have to fill out a form similar to the one mentioned previously.
- Once done, click on “Submit”.
Please note that if your request is approved, you can expect your missing points to be posted within the subsequent ten business days.
The most straightforward way to get in touch with customer support for Marriott Bonvoy is to contact them via the official “Contact Us” web page here. You will be required to either sign in to your account or continue as a guest to be able to raise a request. Also, ensure that you select your support topics wisely.
Overview of the Program
Marriott Bonvoy is a member-only loyalty program where individuals staying at Marriott properties and hotels can earn points, which can then be redeemed for a variety of rewards and offers. Points can also be earned by using Marriott-branded credit cards or by participating in other activities. Additionally, rewards can include free nights at Marriott hotels, car rental discounts, hotel upgrades, discounts for flight bookings, and various other unique offers that eventually add to your travel experiences. Accumulated points can also be used to purchase merchandise and gift cards.
Currently, the Marriott Bonvoy program can be segregated into five additional tiers, namely: Silver Elite, Gold Elite, Platinum Elite, Titanium Elite, and Ambassador Elite. To learn more about the different membership tiers, be sure to go through the following list carefully.
Silver Elite: Individuals who book up to 10 nights in a year at eligible Marriott properties will be inducted into this tier. You will be able to enjoy 10 per cent more points on each eligible hotel purchase, priority late checkouts and member rates, and complimentary WiFi.
Gold Elite: When you book up to 25 nights in a year, the gold elite tier will be activated, providing you with 25 per cent more points on every eligible hotel purchase. Also, you can enjoy enhanced room upgrades and 2 PM late checkouts.
Platinum Elite: The platinum elite tier comes into effect when you book up to 50 nights in a year, offering you 50 per cent more points on eligible hotel purchases, along with enhanced room upgrades upon arrival and welcome gifts (amenities, points, or breakfast).
Titanium Elite: Members who book up to 75 nights every year will be included in the titanium elite category, ultimately enjoying 75 per cent more points on eligible hotel purchases. Additional benefits remain the same for platinum elite members.
Ambassador Elite: When you book up to 100 nights or more along with $23,000 in qualifying spend in a single financial year, the ambassador elite tier will be activated for your Marriott Bonvoy account. Enjoy dedicated personal assistants, 24-hour checkout flexibility, and 75 per cent more points on eligible hotel purchases.
