Citibank Singapore Head Office
Citigroup,
1 Temasek Avenue,
#39-02 Millenia Tower,
Singapore 039192
Phone: +65 6225-5225
Citibank Singapore Customer Service
Phone: (65) 6225-5225
Phone: 6338-2228 (technical support)
Email: Singapore.customer.service@citi.com
______
Locate Branches/ATMs
Click here to locate a Citibank branch or ATM nearest to your address. Locations can be searched by city, state or zip code.
Online Banking
Click here to access the online banking facility of Citibank in Singapore. Through net banking, customers can check statements, pay bills, request cheque books, make transactions, and much more.
About Citibank Singapore Ltd
Citibank began operations in Singapore as International Banking Corporation in the year 1902. Citibank was the first in Singapore to popularise credit cards, line of credit, ATMs, and 24-hour telephone and internet banking. The bank’s products and services in Singapore include retail and corporate banking, credit cards, insurance, loans, investment, mortgages, deposits, Citigold, among others. The bank employs over 8,200 people nationwide.
Citibank Singapore presently has 22 branches, more than 150 ATM locations, over 500 Citibank-AXS co-branded terminals, and 85 locations. Citi operates in Singapore through its three major lines of business – Institutional Clients Group, Global Consumer Group and Citi Private Bank. Citi’s Institutional Clients Group provides financing solutions to multinational corporations, SMEs, financial institutions, government and investors. Citi’s Global Consumer Group is the region’s leading retail bank. And Citi Private Bank is one of the largest wealth managers in Asia Pacific. It serves more than 6,000 clients. Read More
Citibank’s customer service officers are truly appalling and disappointing. A total lack of professionalism and they don’t even care. It’s a culture of sub-par service and process that have been rendering over the years and recently, it has reached a new low.
Called in more than a week ago to have the points reinstated. To have even this requested granted seemed like a grant goodwill they are giving to customers whereas in other banks, it’s nonchalantly done and settled in a breeze. So there, I was promised the points would be reinstated within the day.
More than a week has passed so I called in again. What happened was a wake-up call to move my business elsewhere. I explained the whole situation and asked why wasn’t the points reinstated as promised. The reason was the request was turned down. And due to COVID-19 situation, many of their workers are working from home and things would be slower to be approved.
That’s beside the point. The thing was they didn’t act as promised. Second was she started pushing the blame to me, saying I have ample time to redeem my points before they expired. “It’s not like you called in 1,000 times to request. And it’s only xxx,xxx points that expired.” Did I expect this from a provider who was already at fault? Not the least but I guess it’s not surprising given their history of poor treatment to their customers.
As an essential worker myself, I find using COVID-19 as an excuse to provide such disappointing services to its customers a low blow.
Worst customer service experienced. Call up customer service to enquiry why the sudden surge in my Feb credit card bill and this notification only came in via sms and that the due date was already over. CSO said this is due to the roll over of my Jan statement which was not paid and I explained to the CSO that i did not received this particular statement which I was waiting for. CSO pushed the responsibility to me saying that I have monthly recurring bills so I should be aware of the payment. Despite having to explain that I needed to know the exact amount in order to make the payment and that it has all the while been sent to my mail via hardcopy and I did not make any changes to convert it to an e-statement, the CSO do not even care. I tried to seek her understanding to waive this late charge and interest fee but to no avail. Good luck to those who continues to use Citibank services.
Utterly disappointed with Citibank… with the way Citibank handles their customers.
Should I say that I am a victim among many other Citibank’s users? I think Citibank would suggest I sit back and suck thumb.
As a long term user with Citibank, I am always following the regulations. What else can I do? We are all bound by Citibank’s regulations anyway… So if I am late, I paid the extra penalties willingly and I think it’s right to do so because I am at fault to begin with, even though I tried to request for waiver at times to which of no avail as always.
I suffered from a business downturn and went to seek for personal loan from Citibank. Over the course of 3 years it had been very very tough for me financially. Every month I have only managed to pay the minimum outstanding payment; hence, every month the debt grew bigger than ever. A few days late in making payment and their debt recovery department will hunt you like a world most wanted top criminal without even care about my situation. Last month, I finally gathered a good amount of funding to pay the monthly outstanding balance as per Citibank’s statement. After which I thought a huge burden was finally offloaded. However, to my surprise, the Finance Charges (2 charges) kicked in this month. Confused by the statement, I made an inquiry to Citibank. That was 3 or 4 days ago. They told me the two Finance Charges were recurring charges. To clarify, there were 4 Finance Charges appeared in the same statement. How could this be?
The service officer couldn’t give a detailed explanation, instead he told me to wait for couple of minutes while he went on to do some checking for me. He wasn’t rude to be honest; professional. After the few minutes of wait, he told me that he will help me to put up a waiver request but subjected to bank’s approval. All I have to do next is wait for the outcome. The conversation end that if I followed the payment schedule correctly there will not be another penalty for next month. “Rest assured” he said.
Now, putting up for a waiver request is something going to happen sooner or later. The fact of why were there 4 Finance Charges remained unanswered. All he could tell me was to wait.
Today, I received an SMS from Citibank that they refused to waive Finance Charges for me. In fact, I didn’t ask for full waiver. I only asked to waive 2 out of 4 Finance Charges that didn’t make any sense to me because I am more than happy to accept the other 2 Finance Charges as supposed.
After so many months of paying more than anything to Citibank without any complaint, they not only failed to waive for me but insisted me to pay promptly. I think it’s clear Citibank would refuse any appeal too.
Well, I just want to thank Citibank for the services so far. The repayment schedule is still ongoing and I will surely pay whatever I have to. After which I will terminate whatsoever accounts I have with Citibank.
Don’t worry, Citibank. You are very big. You won’t die because of me opting out from using your service. But I wonder how many more customers could you give the similar treatment?
All the best.
Hi, the quick cheque deposit box @ 20 Tampines Central 1, #01-14 Tampines MRT Station (Instant Banking Centre), Singapore 529538 needs your immediate attention to rectify the design flaw. When I wanted to drop a cheque this morning, there were other cheques piled up near the slit and I thought the box was fulled. According to the staff at instant banking centre whom I approached few hours later, the inner box is not in line withe outer box which causes the problem.
Just wondering why the deposit box is located far away from the instant banking centre where there are staff working. Is there any issue to put it just outside the centre?
Hi. I have moved overseas and have deactivated my SG number. I cannot log in with the number anymore. And I cannot pay if I cannot log in. So can you please help me change my OTP destination to my new US number?
I had sms on 13/7/17 to terminate my Citibank credit card and was surprised to receive a bill on 16/8 informing me that my payment for annual fee had been overdue. I called the hotline and managed to speak with the operator after waiting for 30 mins. She said she could not help and told me to wait for a pin then request for termination again. It is such a hassle to terminate the card. I went personally to Asia Square branch and the staff also said she could not help. She asked me to call the hotline to request. I think the management should look into this problem to make life easier for the customers.
Dearest Citibank!!!
This is a damn frustrated ex-customer of Citibank.
I have been talking to Citibank to resolve my credit cards statement discrepancy since Oct 2016 to no avail. This is a total failure of Citibank!!!
I was told by a Citibank officer in Oct that I have a credit of SGD65.78 in my credit card 377145010231957 due to my over payment to this card.
And I could transfer SGD65.78 to 4147464001127871 to offset the balance in this card. This has been assured by the officer.
As such, you can see my statement that I deliberately did not pay specifically SGD65.78 in 4147464001127871 in Nov’16.
This is not executed by the officer as promised.
In my Dec’16 statement, for 4147464001127871, I got penalised for SGD10.71 as interest for late payment and compounded to SGD76.49.
On 12 Dec’16, 8.19pm, I spoke to Janice Md-Noor on this issue and she mentioned that Citibank will issue an equivalent amount of SGD76.49 supermarket voucher and I agreed to pay the outstanding SGD76.49. However, this never come true!!!
Today, 13 Jan’17, I received a statement with compounded balance of SGD148.78. I called Citibank on 13 Jan 10.10pm and the officer is unable to resolve this. I have requested her manager to call me back.
This is a corporate jerk and does not honour what it has promised to its customer.
I will not be paying the current balance!!!
Pls call me back asap!!!!!!
Citibank used to be my favourite, the officers behind the phone knew exactly what needs to be done with the minimum of conversation. My time and schedules were very tight before and even now.
So what happened now, we are no longer important to you and you have idiots answering the calls from India and Philippines. After 2 hours on the phone, still cannot get it right and you have no respect to call me back?
1. You refused to provide a self-stamped envelope, I am now using my own envelopes and paying the postal to send the cheques every month.
2. I did a top-up for GRAB and received an SMS to redeem it with the points I have accumulated. When I tried to redeem, received an error and was told to call your hotline who has no clue in handling such cases.
You don’t have a Customer Service Department, so better remove this wording from your website.
I am currently using a CITI Tangs Visa Card and have recd a notice that the card will be discontinued from 1st July. I called your hotline and spoke to an officer by the name of Evi on the 18th of June at 1130 and was of no help with her very poor command of English and tact.
I explained that I have been a Citibank card holder since 2000 andwanted to know how I could continue to be a member as I have now retired. She apologised for being unable to assist and that she will have her superior by the name of Ably to contact me to assist.
I have not recd any call from anyone and am very disappointed with a service that does not reflect of my opinion I had on Citibank.
Dear sir/ madam,
Greetings.
We are interested in educating our children in Singapore.
Kindly advise us the way forward to apply for education loans.
Looking forward to your reply.
Thanx and regards,
Karishma Punjabi