Conveniently spread across a 128-acre real estate, the Chessington World of Adventures Resort is a popular theme park, zoo, and hotel complex – all baked into one – in Chessington, England. Offering a wide range of attractions and activities to keep people of all ages entertained, the place combines thrilling rides and attractions with a zoo and sea life center, ultimately creating a unique and immersive experience.
As of the present day, Chessington Zoo is home to over 1,000 animals, including lions, tigers, gorillas, and penguins, while the Sea Life Center offers a glimpse of numerous marine creatures such as sea turtles, sharks, and stingrays. Additionally, the resort houses two on-site hotels, where guests can extend their stay and enjoy all amenities that the resort has to offer, such as swimming pools, restaurants, and bars. Visitors also get the chance to take part in various events that take place at the Chessington World of Adventures Resort – from spooky Halloween parties to joyous Christmas celebrations – ultimately creating a homely environment for kids and adults alike.
The Chessington World of Adventures Resort is open year-round, and if your recent visit to this enchanting destination has turned sour due to an unforeseen circumstance of losing your belongings, then following our resourceful guide should be your priority.
How to Report a Lost Item
If you have lost any belongings at Chessington World of Adventures Resort, then be sure to visit the Guest Help & Information section in Adventure Point (located by the Mane Stage), who will be able to assist you with your problem. On the other hand, if you have already left Chessington World of Adventures Resort, you can then submit an online request based on where you lost your item.
Whether you have lost your precious belongings in the resort or any of its on-site hotels, be sure to follow the suggested steps below to submit your request right away.
For Items Lost in the Resort
- Start by first heading over to the official website.
- On the landing page, you will be asked to state your full name, email address, and phone number – all of which will be used as basic communication information – especially if your lost item is to be found out.
- After that, you will be required to describe the item that you have lost by mentioning certain identifiable details. This includes stating the item title, which means mentioning the item name. For instance, if you have lost a black scarf, then you must mention the same here. Along with that, you need to disclose the date on which the item was lost.
- In the next step, select the appropriate category for your item, choose its color, and mention the brand name to which the item belonged. Additionally, you have to state the location where the item was lost (close to what you can remember).
- Once done, you can provide any other additional information in the given description box, as well as upload an image of the lost item.
- Finally, accept the terms and conditions and click on Submit. A confirmation email will be sent to you after the submission.
For Items Lost in the Hotel
- Begin your journey by first visiting the official website.
- On the destination page, you will be asked to first provide your email address and state the subject for which you are submitting the request.
- After that, you will need to state the room number of the hotel where you stayed and then provide a thorough description of your lost item. Make sure you provide the item name, its brand and color, the category it belonged to, and the exact location where you left it behind.
- Once done, state your full name and mention your residential address in the given spaces.
- Additionally, you also need to provide your telephone number and will have the option to share image(s) of the lost item.
- Lastly, click on Submit and complete the report submission process. Now, all you have to do is wait for any follow-up response from the hotel authorities.
Know All Your Support Options
The ideal way to contact the customer services team at Chessington World of Adventures Resort would be to send an email at feedback@chessington.co.uk by mentioning all the relevant details. A member of the support team will directly contact you to discuss your issue on a grander scale. Conversely, if you are leaving feedback, remember to contact the authorities within six (6) weeks of your visit, as they will be unable to help you with your feedback beyond the aforementioned time limit.
In any case, if you are not happy with the response that you have received for your feedback, then you can escalate your issue by sending an email to the Resort Excellence Manager at resortexcellencemanager@chessington.co.uk. A reply will be sent to you within seven (7) days of receiving your escalation email.
