Flying by an airline is an experience per se, so passengers must collect relevant facts and information about carriers to know which of them fulfill their expectations the best. Since Cathay Pacific qualifies as the best airline in the world, people’s expectations are sky high from this 5-star-rated airline.
Delving briefly into its beginnings — Cathay Pacific was founded in 1946, just after the second world war, by two ex-airforce pilots. The airline is the recipient of several airline awards. It bagged the Airline of The Year award four times consecutively in 2003, 2005, 2009, and 2014.
Cathay Pacific holds an impeccable record in punctuality. It has scheduled arrivals and departures. The following features on a long-haul Cathay Pacific flight tick all passenger expectations —the onboard meal service is of high-quality and is undeniably the best; comfortable seats with good legroom; personal entertainment screens with standard entertainment programs to keep you engaged on the flight; USB port, audio port, and universal power outlets in every seat to charge electronic devices; and pre-landing snack boxes that leave you not only with a pleasant taste in the mouth but also with lasting memories of excellent hospitality. Most importantly, the carrier holds a good safety record.
Cathay Pacific is Hong Kong’s flag-carrier and is headquartered in Cathay City at Hong Kong’s international airport. It flies both domestic and international to destinations like the Asia Pacific, Africa, Europe, the Middle East, and North America.
Learn How to Report Lost Item on Cathay Pacific
It can be a sinking feeling not to see your belongings arrive timely on the baggage carousel. The most common reasons cited for misplaced/delayed luggage — if the handling staff misread the tags and send the bags to a different destination; security delays can cause bags to arrive on the next flight; if you have accidentally left them behind yourself in the waiting lounge, at the gate, washroom, on the plane, or wherever else you had been at the airport during the entire trip.
No matter what, there are several steps to take when you feel stranded without your bags at the airport, some of them have been briefly outlined below for your convenience. You need not follow them in any specific order, but it always helps to apply all in combination rather than choosing just one option.
1. Approach the Baggage Service Counter
It helps to realize the loss at the earliest, and preferably before leaving the airport premises. The faster you act, the better chances of luggage retrieval. When you do not see your things coming on the conveyor belt, rush to inform the Baggage Service counter in the Arrival Hall, near the baggage carousel section. The officer posted on duty will assist you in filing your missing/delayed baggage report. They will hand out a report reference number to you which will be used for all future communication on the matter.
The staff will keep you updated via emails. It is important to keep your trust in them and allow them sufficient time to search and locate your bag/s. Officials at Cathay Pacific are competent and they try their best to reunite lost items with their owners in the least possible time, but there can be logistical delays due to uncontrollable factors which must be considered. You can call the local Baggage Services Office for further assistance and more updates after filing your report.
2. Create Missing Item Report Online
People prefer to go online these days instead of waiting with others with similar problems in long queues outside the Lost Property Office. Visit their official website and click on the option Lost or Delayed Baggage. Also check out their Baggage Information section by clicking here.
Online is quick, easy, and hassle-free. Complete the Online Baggage Claim form, which can be accessed from the Baggage Information page. Once you have submitted the form with full details, they will send you an acknowledgment mail requesting supporting documents that you may have to upload and send at the earliest.
All details are fed into the WorldTracer Tracing System so you can track the status of your lost item online with your 10-character reference code which you get on filing and submitting a report.
3. Escalate Concern via Social Media
If you are wary that the authorities are not doing enough on their part to reclaim your lost property, you may take help of social media and send out a self-explanatory post on various handles explaining your situation and giving information like flight details; flying route; contents of the bag and their cash value; bag tags (if necessary); when, where, and on which date it was lost; your name and contact details; and the actions taken so far by the Lost Property authorities. Here are the official Facebook and Twitter pages to bookmark.
Social media agents are quite active and prompt to respond to customer queries. They will take steps to forward your concerns to the concerned department and hopefully things will happen speedily thereafter.
