French multinational retailer Carrefour enjoys a significant presence in the Argentine market, offering a wide range of products and services to its consumers. Crowned as the largest supermarket chain in the country, the brand’s arrival dates back to the early 1980s, marking its expansion into Latin America.
By introducing the concept of ‘hypermarkets’ to Argentinians, Carrefour quickly established itself as a key player in the retail sector, providing a vast selection of household goods, groceries, electronics, and clothing items, all under one roof. Such an innovative approach to retail resonated with the consumers, leading to the company’s quick growth. In addition to hypermarkets, Carrefour has also introduced smaller supermarket formats and convenience stores to reach a wider customer base. And in 2024, the company announced a $300 million investment plan, further showcasing its commitment towards the country’s economy.
Whether you are a seasoned veteran shopping at Carrefour for years or just a newbie who has recently discovered their online shopping website, learning how to cancel an order and get a refund for the amount you paid is crucial in enhancing your long-term e-commerce experience.
Carrefour Product Selection and Payment Options
At Carrefour’s online shopping website, you get the chance to purchase fresh food and groceries (including dairy products), household goods such as home décor and furniture, electronics and consumer appliances, apparel and textile products, along with its own branded items across various categories.
Talking about the payment options available on Carrefour’s online website, they include debit and credit cards from major vendors, electronic payments via digital wallets (Mercado Pago, Apple Pay, and Google Pay), and direct bank transfers. Additionally, you can also pay via prepaid cards or gift cards.
What is the Order Cancellation and Refund Policy
According to Carrefour Argentina’s terms, any pending order can be canceled either by contacting the company’s customer care department or simply by filling out a ‘Request For Repentance’ form. In either of the aforementioned processes, you can cancel your order before it is shipped or after you have received your order and you want to return it.
Carrefour Argentina usually offers a 90-day return policy for non-food products in their original condition, after which you have to contact the brand of the product to use the guarantee. However, for edible products, you will only have 15 days (from the date of delivery) instead to initiate a return. Keep in mind that returns will be processed in the same manner as the product was delivered. For instance, if the item was delivered to a specific address, then the item should be mailed or picked up from the same address. Similarly, if the item was picked up in-store, then it should also be returned to the same store.
It should be known that some products are not eligible for returns, and they are listed as follows: vehicular equipment, men’s undergarments, women’s lingerie, hygiene products (except Philips), software and video games, printer cartridges, activated cell phones and accessories, webcams and microphones, keyboards and mice, routers, flash drives, headphones, and remote controls.
Lastly, the refund period for your canceled order will depend on the type of payment method you used for the purchase and the issuing bank. Typically, the time limit is up to 15 business days, and sometimes it can take longer as well.
How to Cancel Your Carrefour Order
With the fine print fully explained, it is time to go through the steps you need to follow to cancel your order seamlessly and get a refund for the same.
Canceling Over the Phone
- Start by first making a phone call to the customer support at 0 800 444 8484. Phone lines are available from 9 AM to 8 PM between Mondays and Saturdays and from 10 AM to 7 PM on Sundays and holidays.
- Select the appropriate on-call options so that your call gets forwarded to the correct department.
- Once a customer care representative attends your call, state your order number, purchase email (one that is tied to your Carrefour account), and your contact number. After that, state that you want to cancel your order and provide a reason for the same.
- The customer care agent will verify the information provided and ask for a final confirmation before canceling your order. After successful cancellation, you will be notified of the same over the phone.
Canceling Online
- Begin by first heading over to the official website.
- You can either login to access your recent orders or proceed to scroll down to the bottom of the web page till you reach the footer having the option to fill out a ‘Request For Repentance’ form. Click on it.
- A pop-up window will open where you will need to fill out the order number, the email using which the product was purchased (and is tied to your account), and your contact number.
- After that, disclose whether you have received the order, along with the ‘Type of Request’ (partial or total order cancellation) and the ‘Reason’ for cancellation. You can also describe any additional information in the given message box.
Once done, click on ‘Send,’ and your order cancellation request will be registered. And as soon as your request is processed, you will receive your refund.
