With a strong presence in Malaysia, Honda has become a household name synonymous with quality, reliability, and stellar after-sales service. The company has been a key player in improving the nation’s automotive landscape by not only investing in research and development but also establishing manufacturing centers and close-knit dealerships.
Today, Honda offers a wide range of vehicles to Malaysian citizens, from fuel-efficient sedans like the Honda City and the Honda Civic to popular SUVs such as the Honda CR-V. The company has also been a key player in fueling the growing demand for electric vehicles by promoting its hybrid technology, similar to that of Toyota, another Japanese manufacturer. The hybrid technology combines the power of gasoline with electricity to provide a cleaner, more sustainable driving experience. In addition to that, Honda prioritizes customer satisfaction by offering accessible after-sales services at the customer’s fingertips.
If you own a Honda vehicle in Malaysia and, as a responsible owner, you are looking to opt for regular maintenance or an emergency repair service from the manufacturer, then our thorough guide can help you to not only know the process but also ensure that your car stays in proper working condition over time.
What are the Steps to Book an Appointment
Honda Malaysia has introduced the ‘Honda Touch’ system, available either online or through an app on your smartphone, through which users can book service appointments, track service status in real-time, browse through service history, locate the nearest authorized Honda dealerships, opt for emergency assistance, and enjoy renewal reminders for your vehicle’s insurance policy.
To start the booking process, simply follow the below-mentioned steps, and you will be good to go.
- Begin by first heading over to the official website here. Alternatively, you can also download the ‘Honda Touch’ app via the Google Play Store or the Apple App Store.
- You will be asked to sign in to your Honda Touch account using your registered email address. However, if you do not have an account, you can create one using your email address and then fill in your details, such as your name, mobile number, and address.
- Once you have signed in to your account, click on the ‘Appointment’ option and then select your vehicle and the type of maintenance you require.
- After that, you need to provide the date on which you want your appointment to be booked and the dealership at which you want to service your vehicle.
- Once you have provided all the relevant details, proceed to register your appointment successfully.
On the day of your appointment, simply submit your Honda vehicle for servicing, and then you can use the Honda Touch system (either online or through your smartphone app) to track the real-time progress. Once the servicing is complete and the vehicle is ready to be delivered, simply pay the requisite servicing fees and collect your vehicle.
Other Ways to Service Your Car
Besides booking your Honda service appointment online in Malaysia, you can also carry out maintenance tasks for your vehicle by walking in to a nearby authorized dealer providing such services. To do that, follow the suggested steps laid out below.
- First, head over to the official website to locate a nearby Honda authorized dealer.
- On the landing page, browse through the list of dealers scattered across Malaysia, or you can decide to filter the results by entering your preferred location or postal code. When filtering the results, ensure that you check the ‘Service Center & Spare Parts’ option so that dealers supporting such services will pop up on the map.
- Once you have selected the dealer that you want to visit, click on it to reveal its address and contact information. You can decide to note down the address with the phone number(s) if the need arises.
- After that, head over there with your vehicle and submit it for maintenance services. Ensure that you explain any issue(s) that you might be facing with your automobile so that the engineers can properly work on resolving it. Additionally, complete any necessary paperwork, such as providing your details and vehicle information.
- Once the servicing is complete, proceed to pay the billed charges and then collect your vehicle from the servicing center.
How to Contact For Help
As a loyal Honda customer in Malaysia, if you have any feedback or complaint to share with the customer care team, then you can go ahead and fill out the web form here.
Further, you can get in touch with them via phone at 1800 88 2020, from Monday to Friday, between 9 AM and 5 PM (closed during weekends and public holidays). For any emergency assistance, you can call Honda Malaysia customer support at 1800 18 1177, as phone lines remain open 24×7.
