At a time when audio products were synonymous with being fashionable items, Beats By Dre took the spotlight for their funky colorways and affordable prices. Back in 2006, when the brand first hit the markets, options for consumer audio were pretty limited, as you only had access to the known brands such as Sennheiser, Skullcandy, and Creative, selling somewhat of a niche collection of items. It was during this time that Beats By Dre sensed a gap in the market and started developing their solutions for consumer audio products.
Created by legendary hip-hop producer Dr. Dre, Beats By Dre enjoyed not only a major marketing push but also a cultural impact, due to the brand cleverly leveraging celebrity endorsements to build hype. When you have icons such as NBA star LeBron James, rapper Eminem, and pop singers Lady Gaga and Miley Cyrus using Beats products, the common masses will naturally gravitate towards the brand to mimic their most-loved celebrities. As a result, an empire was born, and the company became a mainstream audio brand, appealing to a broad audience. However, a turning point came in 2014, when Beats By Dre was acquired by Apple Inc., and their products slowly got assimilated into Apple’s audio catalog, marking the end of one of the most successful audio reigns.
If you are currently using a Beats By Dre product and want certain aspects of your product (or the brand) to be improved for the better, then you can easily voice your concerns to the company by following our comprehensive guide properly.
How to Complain on Phone
Since Beats By Dre is presently owned by Apple Inc., all support options will be handled by Apple themselves. In such a case, you can proceed to register your complaint by giving a call to Apple’s customer care in the United States and ensuring that your feedback gets listened to by the company’s higher authorities in an ideal fashion.
To start the process, follow the recommended steps outlined below.
- Begin by first dialing 1-800-442-4000 for United States residents or 1-800-442-4000 for Canadian residents.
- Navigate through the on-call menus and select the appropriate option to speak to a customer care executive.
- Once a support representative connects to your call, state that you want to register a complaint and then disclose the product name in relation to which you are submitting the complaint. If you are submitting a general complaint, then you need to mention the topic in relation to which you are voicing your concerns.
- Proceed to explain in detail the root causes of your issue and how you would want the company to fix it. Remember to keep your tone professional and level-headed.
- After explaining your issue, do not forget to provide your name and communication details so that you can be contacted later on by the company, if the need arises.
- Once the customer care representative collects all the required information, a formal complaint will be registered successfully.
You can also get in touch with the Beats customer support team via social media, through their handles on Facebook, Instagram, and Twitter.
What is the Return and Refund Policy
It should be known that the return and refund policy for Beats By Dre products will be governed by Apple’s sales and return policy. The policy states that in the unlikely event a product’s quality does not meet your expectations, you can return it or exchange it, with a valid invoice or receipt, within 14 days from the date of delivery of the original product.
The product that you will be returning must be in its original condition with all its included parts, accessories, and packaging, and Apple will either exchange it with a similar Beats By Dre product or offer you a refund based on your payment method. The returned products will require inspection, and if approved, the refund or exchange will be issued within 10 business days.
In cases where the refund amount is more than $750, you will be mailed a cheque to your billing/shipping address within 10 business days instead. And if the return is initiated with a gift receipt, then Apple will offer you an Apple Gift Card of similar value. For any additional queries, you can get in touch with the customer care over the phone at 1-800-MY-APPLE.
Overview of Products
Back in the heyday, Beats By Dre used to manufacture wired audio products exclusively. However, that principle breathed its last breath when Apple decided to go full-on with ‘wireless’ technology, forcing Beats to transition into a wireless audio manufacturer.
At its core, Beats primarily sells its wireless earbuds and headphones. Products such as Beats Flex, which is a wireless neckband, and the Beats Solo Buds, which are wireless earbuds, are aimed at the value-oriented crowd, looking to get more bang for their buck. And then you have the Beats Studio Buds+ and Beats Fit Pro, which are also wireless earbuds but are aimed towards fitness enthusiasts and people looking for Active Noise Canceling (ANC) technology.
Talking about wireless headphones, you only have the Beats Solo 4 and Beats Studio Pro, each serving a different purpose. With the Solo 4, you get an ultralight product that is high on battery life (up to 50 hours on a single charge), while with the Studio Pro, you get the benefit of ANC but at the cost of having lesser battery life.
Apart from that, Beats also sells its singular wireless speaker model, known as the Beats Pill, offering powerful and room-filling sound on a budget. Lastly, if you are an iPhone user, then Beats also sells iPhone MagSafe cases in various colors, particularly for the 16 and 16 Pro models.
If you want to purchase any of the above-mentioned Beats By Dre products, make sure to visit the official website.
