Aviva UK claims guide: Know 3 ways to submit one

Aviva is an influential financial enterprise in the United Kingdom that boasts a history that spans centuries. Originally founded in 1696 as ‘Hand In Hand Fire & Life Insurance Society’, the company was later renamed Aviva through a strategic merger in 2000. The organization is currently headquartered in London and serves more than 18 million customers worldwide, across nations such as Canada and Ireland.

Aviva is presently the largest general insurance provider in the United Kingdom and the second-largest in Canada. And such a wide reach was only possible through the company’s plethora of insurance products – from home and car insurance to life insurance and critical illness coverage. Their massive customer base, coupled with a well-established network of advisors and branches, makes it easy for consumers to get in touch whenever required.

Additionally, Aviva’s reach extends far beyond traditional insurance, offering various financial-related products such as retirement plans, savings accounts, investments, and wealth management services. Aviva also takes pride in their commitment to digitization, ultimately enhancing their online presence and making it easy for customers to track claims and access essential data.

If you are an Aviva insurance holder and want to submit a claim online for an emergency, then our comprehensive guide is just what you need right now.

What are the Steps to Submit Claim Online

Aviva allows its customers to submit claims for most of the types of insurance plans it offers. To start the claim process, follow the steps provided below.

1. Start by first visiting the official ‘Claims’ web page of Aviva here.
2. Select the type of insurance for which you want to submit your claim. There will be options for motor insurance, home insurance, health insurance, and other products. For example, if you want to submit a claim for a car accident, then click on ‘Motor Products > Car And MultiCar > Go To Motor Claims’.
3. Once you select your insurance type, you will be presented with the option to sign in to your online Aviva account to submit the claim.
4. Once logged in to your Aviva account, head over to the claims section and complete the submission process.
5. You will need to provide details about your policy, the incident that led to you registering the claim, and any other relevant information, along with scanned photos of supporting documents (as necessary).
6. Once you have successfully submitted your claim, you will be provided with a reference number and will have to wait for an official response from the company’s claim handlers.

Other Ways to Submit Claim

Besides submitting your Aviva claim online, you can also complete the process over the phone or via email. The steps for each of the aforementioned processes have been listed below.

Submitting Claim via Phone

1. First, you need to visit the official claims web page for Aviva here.
2. Select the type of claim you want to submit, and then click on it.
3. A new web page will open, and on that page, scroll down to reveal the contact number for that specific claim department. For instance, the claim department for motor insurance will be different than, let us say, home insurance.
4. Once you obtain the phone number, give a call and talk to the customer care executive.
5. Proceed to provide all policy details, such as your name, policy number, sum assured, the incident that led to you submitting the claim, and any other information required.
6. After successfully submitting your claim, you will be provided with a reference number and will be asked to wait for a follow-up response from the company’s claim handlers.

Submitting Claim via Email

1. The primary step involves heading over to the official website here.
2. Choose the type of insurance for which you want to submit your claim, and you will be redirected to a new web page.
3. On the new page, scroll down, and you will find the email ID under the section ‘Need To Get In Touch?’. Remember that each claim department will have a different email address.
4. Once you obtain the email ID, prepare an email draft containing your policy details and the details of the incident or emergency that prompted you to raise a claim. Also, do not forget to attach the supporting documents (as scanned copies) to prove your scenario. Additionally, it is suggested that you send the email from your registered email address.
5. After that, send the email to the stated email address of the claims department.
6. Lastly, you need to wait for a follow-up message from the company’s customer support so that your claim can be approved and the requisite payment can be made.

Overview of Products

Aviva is one of the leading insurance providers in the United Kingdom, offering a wide variety of products and services for individuals, families, and businesses. The company’s core competency lies in the personal insurance space, where it offers car insurance policies, home insurance plans, and life and health insurance.

With car insurance, you get access to comprehensive coverage for theft and fire, along with add-ons such as breakdown and legal expenses coverage. Talking about home insurance, you get access to building coverage along with a variety of risk coverages such as fire, theft, and weather damage. In addition to that, life and health insurance plans provide support for critical illnesses, private medical care, and travel insurance.

Besides the above-mentioned offerings, business people can get access to business property insurance, business liability insurance, and employer’s liability insurance. Also, other product and service categories for Aviva include retirement planning, such as pensions and annuities, or savings and investments, such as bonds, mutual funds, and more.