Described as a marvel of modern architecture and located in Arlington, Texas, the AT&T Stadium primarily serves as the home ground for the Dallas Cowboys in the NFL (National Football League). Originally opened to the public in 2009, the stadium quickly established itself as a premier destination for American football, where die-hard fans of the game flocked to cheer for their favorite teams. Featuring a retractable roof and a massive high-definition video board (one of the largest in the world), the AT&T Stadium’s design ensures an excellent viewing experience and a lively atmosphere.
In addition to hosting sporting events, the stadium has also welcomed major concerts featuring international artists over the years, from thrilling basketball games to international soccer games. The place also hosts motocross events, Spartan races, and even professional wrestling, ensuring adaptability and versatility. Looking forward, the AT&T Stadium is currently on-route to host matches during the 2026 FIFA World Cup, which is a testament to the stadium’s status as a major player on the world sporting stage.
Having said that, the AT&T Stadium features competent customer relationship management, and if you are looking to contact them for any assistance, then our in-depth guide should come in handy.
How to Contact the Management
The AT&T Stadium is currently located at the following address – One AT&T Way, Arlington, TX 76011 – and proper directions to reach the stadium have been provided via the official website. Additionally, the stadium features more than 12,000 parking spaces across 15 numbered lots, details of which can be found here.
Presently, there are several ways you can contact the authorities stationed at the AT&T Stadium, and depending upon your needs, you can explore the following processes.
How to Contact For General Inquiries
If you have any general inquiries or questions relating to the stadium, upcoming events, or their policies, then you can contact them via phone at (817) 892-4000.
Alternatively, you can also fill out the online form via the official ‘Contact Us’ web page here. Once submitted, you will be contacted by the stadium’s customer support team via email.
How to Contact Box Office & Guest Services
If you want to get in touch with the AT&T Stadium’s ticket office, you can visit the place in person, which is located at ‘Entry A’ on the northeast side of the stadium and remains open on event days for ticket resolution. Otherwise, you can contact them over the phone at (817) 892-5000. However, for Dallas Cowboys season tickets, you need to call (817) 892-4400.
Additionally, ‘Will Call’ ticket windows open three hours prior to all events, and to claim such tickets, users must present a photo ID (signed authorization letters are required if anyone other than the account holder decides to pick up the tickets).
When it comes to guest services, there are four guest service centers inside the stadium, located on the concourse behind Sections 219, 244, 420, and 451. You can contact these centers with lost and found, lost children, stadium directions, emergencies, general information, and accommodations for guests with disabilities.
There is also a dedicated ‘Guest Text Messaging Service’ available to all guests inside the AT&T Stadium. Guests can either give a call at (817) 892-4161 or send a text message to 972-945-3005. Alternatively, you can send an email to the following address: guestcomments@dallascowboys.net stating your questions, comments, or complaints. For more information on the stadium’s guest guide, visit here.
Other Useful Contacts
The AT&T Stadium possesses five first aid locations, namely at the following locations: Event Level – Northeast Tunnel, Main Concourse – Behind Sections 219 and 244, and Upper Concourse – Behind Sections 420 and 451. It should also be known that Emergency Medical Technicians (EMTs) with Automatic Emergency Defibrillators (AEDs) are available for support throughout the stadium premises.
Guests who require first aid or emergency assistance should give a phone call to the guest services hotline at (817) 892-4161 or text at 972-945-3005 (including stating the location inside the stadium).
How to Report Lost and Found
If you have lost something special when visiting the AT&T Stadium, then the ideal way to report the same would be to visit the nearest ‘Guest Services Center’ at the stadium. Alternatively, you can report your lost belongings online by following the below-mentioned steps judiciously.
- Start by first visiting the official website. Alternatively, you can notify them via email at lostandfound@dallascowboys.net.
- On the landing page, provide your full name, email address, phone number, and residential address.
- After that, disclose the name of the item that you have lost, including its category and the date when it was lost.
- Once done, properly describe your lost belonging by stating its color, shape, and unique characteristics that can assist the stadium staff in the investigation process. You can also decide to upload photos of the item via the attachment function.
- Finally, click on ‘Submit’ and your report will be registered instantly. Now, all you have to do is wait for an official reply from the company’s customer support.
All lost items are kept by the stadium staff in a locked storage area for 60 days, after which they are either disposed of or donated to charitable organizations. The stadium cannot be held responsible for lost or damaged items.
