Asiana is a Korean carrier that was founded in 1988, with its international hub at Incheon Airport and domestic hub at Gimpo Airport. Asiana operates from the South Korea capital city, Seoul, and serves more than 90 destinations across 23 countries. It is a star alliance member. Seoul is an advantageous stop-off between Asia and the US. It is a full-service carrier that largely serves the Chinese Mainland, the Americas, Australia, and Europe.
Asiana offers First, Business, and Economy Class cabins, and lounge facility to its premium members and frequent flyers. In terms of amenities, it is at par with Singapore Airlines. It is one of the safest airlines to travel, and has deservedly earned five-star ratings for excellent in-flight products and services across all the classes. The long-haul flights give amenities like slippers, dental kit, and eye-mask. The food is good; onboard entertainment is great too. Seats have universal power ports, and there is stable Wi-Fi connection for every class. The cabin crew members of Asiana Airlines are extremely nice, soft-spoken, and friendly.
If you were ever to lose your things on Asiana Airlines, this is what you do.
1. Approach the Lost Property Office
It is quite possible to forget your things at various places inside the airport, in the washroom, while waiting for your flight in the lounge, or even on the plane. Though the procedure to retrieve lost items could slightly differ between companies, the course of action is mostly the same across the board. The grand rule is to file a missing luggage report the sooner you realize your loss. Early realization will save precious time and improve the chances of baggage recovery.
First things first — approach the Lost Property Office of the destination airport, and file a report. Once filed, a case is opened based upon the details you provided regarding your missing item/s. Please be accurate and thorough in the information you provide with the authorities so that they can run a match more efficiently. You will need to give your full name, email ID, contact number, date lost, and full description of the item lost.
To report lost item at Seoul Incheon Airport, you can call 032-744-2205/06. You can also write to bag@flyasiana.com seeking assistance. Once a case is filed, a service agent will be assigned to do the necessary follow-ups. They will keep you updated as things progress on your case. In the meantime, you must keep calm and be patient. Lost properties take a minimum 24 hours to be processed.
2. Ask for Lost Baggage Compensation
You can file a claim even on the go. Online processing makes things swift and less stressful. More details on the limits and types of compensations are published on the website.
Besides your contact information, they will require you to mention your trip; flight details like airline name and number, departure airport, and arrival airport; lost property details like the item lost, its brand, color, size, exact location and approximate time of loss, and any additional information that you can provide. Make an online payment, get a confirmation number, and then click on the Submit button for the processing to take place.
All official communication from the Lost Property department will be via email.
3. Reach Customer Service via Phone
If you would rather connect with a human voice on the phone with your problem at Asiana Airlines, you may call at the following customer service numbers depending on your country of travel/residence — South Korea (+8-222-669-8000), United States (800-227-4262), China (+86-108-451-0101), and Japan (+8-135-812-6600).
Alternatively, you can use their chatbot service for instant help. You can also reach customer care representatives via their Facebook and Twitter handles.
Conclusion
No matter which option you choose to connect with representatives and to file a missing baggage claim, just make sure your problem is duly attended. The swifter you act, the higher the chances of recovering your lost property. The Asiana Airlines officials will do everything in their capacity to get you reunited with your lost property. A word of caution here though: Please travel light so that you minimize the chances of missing luggage. To play safer, it’s best to label your items well, containing your full name, email ID, phone number, and postal address.
