Artemis Hospital (Gurgaon): Feedback guide with steps

Well-known as a prominent healthcare institution in India, the Artemis Hospital in Gurgaon stands as a testament to the country’s growing healthcare infrastructure. Established as recently as in 2007, this multi-specialty institution has rapidly gained recognition for its state-of-the-art facilities, world-class medical expertise, and patient-centric approach.

The primary vision behind Artemis Hospital was to create a medical facility that is comprehensive enough to not only serve patients from its motherland but also across the globe. Such is the reason why international patients are treated side-by-side, showcasing the aim to bridge the gap between international healthcare standards and local needs. As a result, the hospital boasts a wide range of departments and specialties, some of which include neurology, cardiology, oncology (cancer care), orthopedics, pediatrics (child care), gynecology (women’s healthcare), gastroenterology (digestive disorders), and urology (urinary treatments). In addition to that, patients are provided with 24×7 emergency services, blood bank and transfusion services, and dedicated ICUs (Intensive Care Units) for adults and children.

Having said that, there have been complaints regarding high costs, extended waiting queues, and poor communication, and if you are someone who has experienced such a negative outlook, then it makes sense to speak out. All you have to do is follow our extensive guide, and you will be good to go.

How to Register Complaint Over Email

Registering a complaint with Artermis Hospital in Gurgaon via email is a convenient and effective way to address issues that you or your loved ones may have faced while visiting or receiving clinical treatment at the institution. A well-crafted email can help you to effectively communicate your dissatisfaction, increase the likelihood of a positive outcome, and contribute towards improving healthcare standards for others.

To start the process, simply follow the below-mentioned steps judiciously.

1. First, you need to draft the email from your preferred email ID.
2. In the email subject line, ensure that you clearly mention that you are submitting a ‘feedback’ or a ‘grievance’. This is to ensure that your message is read by the rightful authority.
3. After that, in the email body, proceed to state the patient’s details, such as the name, date of birth, contact information, and hospital ID (if available).
4. Then, explain the situation or incident that you had to face, for which you are submitting your feedback or complaint. Mention the date and time of the incident happening, details of the incident, and any specific concerns. Additionally, you will also have the option to upload any relevant documents or photos/videos as email attachments to support your claims.
5. Once done, send the email to the following ID: feedback@artemishospitals.com.

Wait for an official response from the hospital’s authorities, and if you do not, it does not hurt to do a little follow-up on the matter.

In any case, if the aforementioned email route ends up being unsuccessful, then you can directly call the support team at +91-124 4511 111 (domestic) or +91 9711209940 (international). International patients can also email at internationaldesk@artemishospitals.com.

Where is the Head Office

Currently, the head office of Artermis Hospital in Gurgaon is located within the institution’s premises, which is at Sector 51, Gurugram 122001, Haryana, India.

If you are planning to make a physical visit to the hospital – whether for medical reasons or any other – be sure to always inquire with the customer support beforehand so that your journey does not end up being in vain. That is why it is always recommended to set up an appointment, details for which can be found in the subsequent section.

How to Book an Appointment

Artemis Hospital allows its patients to book appointments, either over the phone or through its official online portal, based on their preferences. When booking online, keep in mind that you have to first register yourself using your phone number and email address, following which your appointment will be recorded in the hospital’s internal systems.

Steps for each process have been listed below for your convenience.

Booking Online

1. Begin your journey by first heading over to the official website. On the other hand, you can also download the Artemis PHR application on your Android or Apple device so that you book directly using your smartphone.
2. Click on the ‘Online Appointment’ option, present on the right-hand part of your screen. You will then be redirected to the ‘Sign In’ page.
3. If you do not have an account, click on ‘Register My Account’ and you will be asked to provide your full name, phone number, and email address.
4. Once registered, you will need to enter the details of the patient, such as his or her name, gender, age, and contact information.
5. After that, you will need to set an appointment date (subject to availability) with the doctor or department of choice and also upload any relevant medical report(s) that may be crucial related to the patient’s illness.
6. Finally, complete the registration process and be sure to make your visit on the day of the appointment.

Booking Over The Phone

1. The primary step involves making a phone call at the official number for booking an appointment: +91-124 4511 111.
2. Once a hospital representative answers your call, express your desire to schedule a patient’s appointment.
3. Start by first providing the name of the patient, gender, age, and contact information.
4. After that, mention the department as well as the doctor (if applicable) that the patient wishes to consult with. Alternatively, you can also disclose the issue that the patient is suffering from, and the representative will register the appointment under the correct department/doctor.
5. Once done, choose the date and time for your appointment (subject to availability).
6. Finally, after successfully registering your appointment, be sure to reach the hospital on the day of your meeting.

For any further queries, you can call the hospital’s emergency helpline at +91-124 4588 888 or get in touch by filling out the ‘Contact Us’ web form.