Amazon India , a globally established online marketplace is the titan of e-commerce enterprises, for online shoppers, independent sellers and merchants. Founded by Jeff Bezos, Amazon is the most visited site in India for online shopping through apps, desktops and mobile. A giant internet retailer, Amazon serves 100 million happy customers, with over 250 million products across cities of India. At Amazon, discover and explore all products and services from Kindle e- readers, Echo, Alexa, Fire Tablets, Amazon Music, Prime Video, Amazon web services, books, fashion, clothing, lifestyle products, electronic goods, pantry products, and everyday supplies under one roof with easy return, exchange and cancellation of items.
To experience the best of Amazon, download and install Amazon Shopping App and Amazon Pay, and get notified on golden hour deals, lightning deals, app only deals, prime shopping option, shipment notification, compare prices, read reviews, and browse by shopping department. Also track packages, check status orders, find items faster with Alexa and get exclusive app benefits on Amazon gift card, Amazon app jackpot, and redeem points with golden vouchers. Likewise, through Amazon Pay make easy payment with your Amazon account for shopping, recharge, bill pay, DTH, and book travel tickets, avail food offers, gaming offers, home service offers, and travel offers anytime, anywhere.
Amazon guarantees full refund or replacement for items received within 30 days of delivery, and to claim refund, sign-in to your Amazon account and click on Orders on main menu, and check on products to be returned, and click on Return or Replace items, and select reasons for return and click submit button to continue. Next, check refund for money back, or replacement for defective item, and choose your return method and submit. Refunds initiated will reflect on the account within 7-10 business days, and to manage orders, cancel orders, return/refund and to browse recommended help topics, visit the link here.
Also, address refund claims via Twitter at https://twitter.com/AmazonHelp, and on Facebook at https://www.facebook.com/AmazonIN , the official social media websites of Amazon. On Twitter handle @AmazonHelp, customers can post their query, and a customer support team will handle the case, and initiate the refund process after verification. On Amazon Facebook, write your complaints under the community tab and post page, and alternatively send a message through the Facebook Messenger to the customer support team. Refund process takes about 7-10 business days, and will be intimated to the customer, through the registered e-mail id for Amazon account.
For unresolved refund issues with Amazon, customers can contact consumer board for resolving complaints. There are also portals where you can register a complaint. Include case details, personal info, resolution required, evidence of invoice and related information to successfully register a complaint.
For online resolutions to refund, return and cancellation queries, contact Amazon customer support via chat feature on the Amazon website, or dial toll free number 1800 3000 9009 to speak with a customer service team for quick solutions.