In recent years, the e-commerce industry in Brazil has experienced explosive growth, primarily driven by increasing internet penetration through smartphones and the rise of influencers on social media. The largest online shopping marketplace in the world, Amazon, is among many players that have revolutionized the retail industry by offering unparalleled convenience.
Since its first launch in 2012, Amazon Brazil has swiftly established itself as a major player in the country’s retail landscape through its diverse product catalog that encompasses everything from electronics and books to fashion and groceries. The platform also offers competitive prices and exclusive deals, especially through its coveted ‘Prime’ membership, ultimately adding more to the customers’ wallets. In addition to that, you get the usual reliable delivery that you come to expect from Amazon, along with secure payment options, customer reviews to judge a product before purchase, and seamless returns or exchanges.
If you recently shopped on Amazon Brazil – and found it was an impulse purchase or the wrong item – and want to cancel and get a refund for the same, then our comprehensive guide is just for you.
Amazon Brazil Product Selection and Payment Options
At Amazon Brazil, product categories span across a wide genre, catering to the different needs of every buyer. Some of the major ones include mobile phones, consumer electronics, home and décor, books, apparel and lingerie, kitchen accessories, toys and games, baby products, and every-day groceries.
When it comes to making a purchase on the platform, you will have the option to use either your debit or credit cards (VISA, MasterCard, and American Express), along with the company’s in-house digital wallet, Amazon Pay. Other third-party digital wallets are also supported, and you can also use Boleto Bancario (a popular payment method in Brazil).
What is the Order Cancellation and Refund Policy
Amazon Brazil’s order cancellation and return policy states that you can only cancel an order if it has not yet entered the shipping process. Orders that enter the shipping process cannot be canceled and instead are recommended to be refused during delivery. Alternatively, you will also have the option to accept the package and then initiate a return within 30 days of delivery (edible products have a return timeline of within 7 days of delivery). You will receive your refund once the item or product reaches the seller or Amazon’s warehouse. Keep in mind that when you are returning physical products – edible or otherwise – the products must be packed securely in their original packaging (if available).
Additionally, it should be known that if any order is shipped by the seller and not by Amazon, then you need to contact the seller directly and request cancellation. The seller will have 48 hours to respond to your message.
Speaking about refunds, the amount that you had paid for your order will be processed within 3 additional business days once your item safely completes the return process. Once your refund is processed, you can expect the paid amount to be credited to your original payment source within 3-5 business days, based on the payment method used. For instance, if you had used a debit card, then the refund will be reflected in your account in 5 business days. On the other hand, if you had used Amazon Pay or Amazon gift card balance, then the lag-time will be only 3 hours.
How to Cancel Your Amazon Brazil Order
With the essential order cancellation and refund policies out of the way, it is time for you to go through the processes you need to follow to effectively cancel your Amazon Brazil order and get a refund.
Canceling Order Before Order Enters Shipping Process
- Start by first visiting the official website.
- Proceed to log in to your registered account using your email address and password.
- After signing in, head over to your ‘Orders’ section and then find the order that you want to cancel.
- Once you find the one that you were looking for, click on ‘View or Edit Order’ and then select ‘Cancel Products’. After that, select the items that you want to cancel, and if you want to cancel the entire order, select all the items.
- Finally, choose a reason for your cancellation and then click on ‘Request Cancellation’. Once done, check your email for the cancellation confirmation.
Canceling Order After Order Enters Shipping Process
- After you successfully receive your order, begin your journey by first visiting the official website.
- Sign in to your registered account using your email address and password.
- Head over to your ‘Orders’ and then look for the order that you want to initiate a return for.
- Once you have found the one that you were looking for, click on ‘Return Order’ and then select the items that you want to return. Choose a reason for the same, and after that, you will be asked to print a shipping label provided by Amazon (return shipping will be covered by Amazon).
- Attach the printed shipping label to the package and drop it off at your nearest post office. Also, you need to write the ‘Postage Authorization Code’ that you received with your shipping label on the outside of the package.
For any additional assistance, you can get in touch with the customer care team at Amazon.
