Once home to the Windsor Safari Park, Legoland Windsor Resort is a wonderland that was built from the ground up using millions of LEGO bricks, attracting tourists from around the globe. Originally established during the 1960s, the park was a popular attraction featuring exotic animals and lush greenery. However, when the safari park eventually closed its doors in 1992, the LEGO Group decided to turn it into a Legoland, constructing intricate LEGO models, rides, and attractions.
Legoland Windsor Resort officially opened its doors to the public in 1996, and the place quickly captured the hearts of visitors, welcoming more than 1.4 million guests in its first year alone. Over the decades, the resort continued to evolve and expand, adding new themed areas and entertainment avenues while also enhancing the quality of its present services. Additionally, the resort now includes two hotels, known as the Legoland Hotel and the Legoland Castle Hotel, each providing families with immersive LEGO-themed accommodations for overnight stays.
Needless to say, Legoland Windsor Resort is a place where you can create beautiful memories and have unforgettable experiences with your loved ones. But, if your experience has been marred due to an unforeseen circumstance of losing your precious belonging, then following our meticulously crafted guide can help you report the same smoothly.
How to Report Lost Item
According to the authorities stationed at Legoland Windsor Resort, it is advised to report any lost belongings or hand in misplaced items to Guest Services, located at The Beginning or in Heartlake City. And for visitors who have already left Legoland Windsor Resort, they can report any lost item online by simply filling up a web form.
Keep in mind that due to high volume of inquiries that the resort authorities receive regarding lost property, you can only expect a response if your lost belonging is found as per information provided by you during the form fill-up procedure. To start the reporting process, be sure to follow the steps outlined below properly.
- Start by first visiting the relevant official website: for item(s) lost in the park or for item(s) lost in one of the hotels or Woodland Village.
- On the destination page, you will be provided with a web form that you need to fill out. Begin by providing your full name, email address, and phone number for communication purposes.
- In the next step, you will be asked a series of questions about the item that you have lost. Proceed to first provide the name of the item that you have lost. For example, if you have lost a book, state the name of the book that you have lost.
- After that, disclose the date on which you had lost the item, as well as select the requisite category that your lost item closely falls into.
- Once done, be sure to mention the color of your lost item, its brand name, and as well as the approximate location it was lost, so that the investigation process can be carried out easily.
- If you have any other information that you would like to share with the authorities, you can write it down in the Additional Information box.
- Lastly, you can upload a photo of your lost item, either in JPEG or PNG format.
- Once completed, click on Submit, and your report will be registered right away. A confirmation message will be sent to your email address too.
Know All Your Support Options
Besides contacting Legoland Windsor Resort via the process explained beforehand, you can get in touch with their support team by filling out the Guest Contact Form.
Alternatively, if you are looking to leave feedback on a recent visit or any part of your overall experience, then you can fill out the Guest Feedback Form. Remember to submit your proof of visit, such as tickets or receipts, so that the investigation process can be carried out in the best possible manner. Also, you can expect an official response within 5-7 working days.
In addition to contacting the customer support team, you can also send a letter detailing your queries or issues to the following postal address: LEGOLAND Windsor Resort, Winkfield Road, Windsor, Berkshire, SL4 4AY.
For any assistance with hotel bookings over the phone, you can contact the customer care department via phone at 0330 236 8862. Phone lines are available from Monday to Sunday between 9 AM and 5 PM. Keep in mind that your booking reference number will be required to obtain any assistance regarding the same.
Finally, you can get in touch with the authorities at Legoland Windsor Resort through its various social media channels, such as Facebook, X (formerly Twitter), and Instagram. Remember to always use the direct messaging feature for the aforementioned platforms so that your conversations and personal information remain private and confidential.
