AliExpress is a world-renowned marketplace that was created and is currently owned by the Alibaba Group. Being the brainchild of popular entrepreneur-turned investor, Jack Ma, AliExpress was first pilot-tested in March 2009. And by the time the website was officially launched in 2010, it already hosted a collection of 5 million products for purchase. Eventually, by 2011, the number of products exceeded 10 million.
The prime goal of Jack Ma behind the creation of AliExpress was to allow customers purchase a variety of products at the best possible prices with multiple payment and delivery options. Buyers can easily communicate with sellers without any middleman. As of the current day, AliExpress serves more than 150 million buyers each month.
Interested customers can access the website of AliExpress across 14 different languages and the company has deployed delivery partners across 200 countries around the world. The supported payment methods on the platform include AliPay, credit and debit cards from major vendors (MasterCard, Visa, American Express and Discover), PayPal, bank transfers and Western Union.
Some of the major product categories on the website include food, home appliances, computers and office equipment, home improvement items, home and garden equipment, education and office supplies, toys, sports and entertainment, security and protection equipment, automobile and motorcycles, lights and lighting equipment and consumer electronics.
What is AliExpress’ Cancellation Policy
AliExpress allows its customers to cancel their orders before payment or when the order status is ‘Awaiting Shipment’. It should be known that if the order status is ‘Awaiting Shipment’, then cancellation can only be done with the seller’s approval. However, if the seller has already shipped the product, then you can either wait for the order to be delivered and then start a return request, or reject the goods upon delivery.
Once your order has been cancelled or return has been received by the seller, a refund will be initiated to your original payment method (except for cash payment, Western Union and bank transfer payments which will be credited to your AliPay account). Additionally, cash on delivery orders will be refunded in the form of a coupon. Do note that you have to wait at least 3-20 business days for the refunded amount to be reflected in your original payment method.
How to Cancel AliExpress Order Before Payment
If you want to cancel your AliExpress order before the payment confirmation takes place, then proceed to follow the steps mentioned below.
- Firstly, you have to visit the official website of AliExpress here.
- Proceed to sign in to your AliExpress account that you had used to place the order before.
- Once signed in, head over to your orders section and look for the order you want to cancel. Payment verification is usually carried out within the first few minutes after you pay for the order that you have placed.
- Click on the ‘Cancel Order’ button for the corresponding order and your order will be cancelled.
- AliExpress will wait for the order payment verification to be completed and when it does, the refund process will start. Additional confirmation messages for cancellation will be sent to your registered email address.
How to Cancel Order When Status is Awaiting Shipment
If you are looking to cancel your AliExpress order especially when the status is ‘awaiting shipment’, then be sure to follow the steps listed below.
- Head over to the official website of AliExpress. Proceed to sign in to your account that was used for order placement.
- If your order status is ‘awaiting shipment’, then you have to first contact the seller. Explain to the seller the reasons for your cancellation and ensure that the seller approves your cancellation; otherwise, your order will not be cancelled.
- Once the seller approves the cancellation, you can proceed to head over to your orders tab and look for the order you wanted to cancel.
- Click on the ‘Cancel Order’ button and then you have to select a reason for cancellation. Once done, you can submit the request.
- Once your order is cancelled, you will receive a confirmation message on your registered email address as well as get the paid amount refunded to the original payment source.
How to Cancel Order When Seller Has Shipped Item
In case the seller has already shipped your order, then you have to follow the below-mentioned steps for cancellation.
- Allow the shipped order to first get delivered to your address.
- Once the order has been delivered, head over to www.aliexpress.com and log in to your account (which was used for placing the order).
- From your orders tab, select the order you want to return and then proceed to initiate a return process.
- After your returned goods reach the seller’s warehouse, the refund process will be initiated to the original payment source.
