Airtel Customer Care Phone
Toll Free: 1800 102 002 (accessible only from Airtel fixed line and Mobile phones) or 0120- 4319696 (accessible from any fixed line and Mobile phones)
Airtel Email
Email your questions, comments or suggestions to us at 121@airtelindia.com
Addresses for enquiries
Bharti Airtel Ltd
4 th Floor Krishna Plaza
Tejgarhi Crossing
Garh Road
Meerut 250004
Punjab , Haryana, HP
Bharti Airtel Limited ,
C-25 , Industrial Area , Phase -2 ,
Mohali . 55
Rajasthan
Bharti Airtel Ltd
A-5, SupportEscape Building ,
JamnaLal Bajaj Marg,
CivilLines Railway Crossing
Jaipur.
Pune
Bharti Airtel Limited – Enterprise (Corporate)
3rd Floor,C-Building,
Vega Center ,Swarget,
Oppo. Income Tax office
Shankar Sheth Road ,
Pune-36
Bangalore
Bharti Airtel Limited
Enterprise (Corporate) Team
Prestige Technology Park ,
Jupiter (2A) Block,
Sarjapur-Marathhalli Ring Road ,
Kadabeesanahalli Village ,
Varthur Hobli,
Bangalore 560087
Hyderabad
Bharti Airtel Limited,
Enterprise (Corporate)Team
6-3-1192/1, 7th floor
Block 3, White House
Kunda Bagh, Begumpet
Hyderbad-500 016
Chennai
Bharti Airtel Limited – Enterprise (Corporate)
Bascon Futura S V,3rd & 4th Floor,
#59L, Venkatanarayana Road ,
T.Nagar,Chennai-600017.
UP East
Bharti Airtel Limited – Enterprise (Corporate)
3rd floor, Airtel Towers
12, Rani Laxmi Bai Marg
Hazratganj
Lucknow – 226001
Mumbai
Bharti Airtel Limited – Enterprise (Corporate)
6th Floor, Interface Building No-7,
New Link Road , Malad West Mumbai-400064
Gujarat
Bharti Airtel Limited – Enterprise (Corporate)
601-602, Corporate House
Opposite Torrent House
Off Ashram Road ,
Ahmedabad-380009
Madhya Pradesh
Bharti Airtel Limited – Enterprise (Corporate)
47/49, Electronic Complex
Pardesi Pura
Indore – 452 010
Kolkata
Bharti Airtel Limited – Enterprise (Corporate)
6-Hungerford Street ,
Regency Building 4th Floor,
Kolkatta-17
Delhi / NCR
Bharti Airtel Limited – Enterprise (Corporate)
A-4, Sector 10 NOIDA
Airtel Prepaid
To view airtel prepaid plans click here Airtel Prepaid Plans
Roaming – Airtel prepaid customers get extensive coverage of more than 400 roaming partners in over 200 destinations worldwide. You can make or receive calls from anywhere in India. In addition to that you can also stay connected with people around the world. Airtle prepaid customers get roaming for 11 countries in Asia. Prepaid customers can also avail for BlackBerry services which can be subscribed by sending SMS <airtelbb> to 121. The Weekly Personal Mail for 7 days costs Rs. 80. Under this you can have unlimited emails (POP/IMAP) + Instant Messaging.
Recharge Prepaid
To recharge Airtel prepaid number click here Airtel Recharge. You can even call 543219 (toll free) for the same.
Airtel Postpaid
To view Airtel postpaid plans click here Airtel Postpaid Plans. Top 5 Plans, Local Benefit Plans, STD Benefit Plans and Super Combo Plans are available for postpaid customers.
Airtel International Calling
Airtel offers International Calling services that help you connect with India and rest of the world. The plans are:
a) Airtel world SIM – Use your India number abroad and save up to 85%.
b) ISD calling cards – International calls at amazing rates even if your phone doesnt have STD/ISD facility
c) Airtel call home – Connect to your loved ones from 4 countries across the world with airtel.
d) Airtel world calling cards – Make calls while travelling abroad using World Calling Cards and save upto 94%.
You can make international calls for as low as 3.3 paise/sec. For details on it dial the toll free number 1802103 / 1802202 (accessible through Airtel mobile only). Also Airtel’s World Calling Cards connects you to your friends and loved ones in 95 countries. For details click here Airtel World Calling Cards
Airtel Postpaid Bill
To pay your postpaid Airtel bill click here. you can even call 543219 (toll free) for the same.
Airtel Hello Tune
Just dial 543215 at Re.1/min & say the name of Song/Album/Movie that you are looking for & select the desired song as your Hello Tune.
Song download charge Rs.15
Monthly subscription of Rs.30
How to get Airtel mobile connection?
Visit the nearest Airtel relationship centre and submit the documents listed below.
– Your self attested photograph
– Your photo proof of identity / signature
– The proof of your address
About Airtel
Airtel was founded by Sunil Bharti Mittal in the year 1995. It is a leading telecommunications company with operations in 19 countries across Asia and Africa. With over 207 million subscribers, Airtel today is India’s largest cellular service provider and fifth largest mobile provider in the world. Bharti Airtel Limited has been voted as India’ s most innovative company, in a survey conducted by The Wall Street Journal.
Offering affordable tariffs at 1.5 cents/minute, Airtel with its world-class service has achieved more than 33% of the regular GSM market share in India. The company’s vision is to be the most loved brand, enriching the lives of millions by 2015. “Enriching lives means putting the customer at the heart of everything we do. We will meet their needs based on our deep understanding of their ambitions, wherever they are……”
Airtel founder Sunil Bharti Mittal
Airtel offers mobile voice & data services, fixed line, high speed broadband, IPTV, DTH, turnkey telecom solutions for enterprises and national & international long distance services to carriers. Recently, the company has also launched 3G services across India. Airtel’s network is maintained by Ericsson, Nokia Siemens Network and Huawei. And its business support is rendered by IBM.
Airtel today employs over 30,000 people and has a market capitalization of approximately US$ 25 billion. The company’s founder Sunil Mittal has been recognized with the padma bhushan, one of India’s highest civilian awards. He has also received the Lal bahadur Shastri National Award for Excellence in Public Administration, Academics and Management for 2009.
Airtel Services: Mobile network, Wireless, Landline, Broadband, DTH Satellite Television.
Awards:
Airtel won the ‘Most Preferred Cellular Service Provider Brand’ award at the CNBC Awaaz Consumer Awards in Mumbai.
It also last year won the prestigious Businessworld-FICCI-SEDF Corporate Social Responsibility Awards 2009-2010.
In 2009, Bharti Airtel was rated as India’s Best Enterprise Connectivity Provider at the Annual Users’ Choice Awards instituted by PC Quest.
For more information on Airtel visit the website at www.airtel.in
Kind Attention,
NAME: MURTAZA FIROZ
SERVICE: MOBILE NUMBER 767-482-3094
MOBILE NUMBER 767-482-3095
BROAD BAND/TELEPHONE NUMBER 040-96672204_ap
Details about Mobile Number – 7674823094
PLAN HISTORY
Post paid plan of 399.00 Bill generated would be in a range of 800Rs. – 1000 Rs.
I received a customer care call once, who proposed a plan of 599.00 Bills generated in a range of 900Rs. to 2000Rs.(With horrible network & calls dropping/Repetitive calls had to be made to complete conversation)
I chose a plan recently Plan 649.00. and my last bill generated if 2900.00
Over the past few months i have been receiving bills in a range of 1000Rs. – 3000Rs.
Currently the number is not opertaional because of non payments.
Also to be noted that such high bills will not be cleared from my end.
Kindly look into my account and sort out at earliest.
Unfortunately i would have to look out for better service.
I have a postpaid plan of 399/-. From last 4 month my monthgly bill comes 1000/-. Airtel service centre team is saying you have international calling and international messages. But i have no international contact. Neither my ISD services are activated. what should i do?
This is to bring to your notice that I’ve been calling your customer care team and complaints team since 7th Feb 2013 (bill generation day). Since then I’ve been repeatedly calling Airtel dept. and haven’t received any positive response. I have been charged incorrectly on my bill for 3g charges, as my plan gives me 1gb free data, and its my choice to use it in 1day or 30days, I haven’t asked you guys to reimburse my bill when I don’t use my 1gb data. In addition to that i haven’t been informed of such stuff, I am already subscribed to your daily alerts to keep myself informed about my usage. This pro-rata stuff happened because I wasn’t getting proper internet services from airtel, following which your representative deactivate and reactivated my service plan on 21jan 2013.
I have been making my bill payments, month on month and that to timely since July 2012. I even paid my Dec bill which was in excess of my free 1gb data.
Currently my number has been blocked by 121 and on direct transfer to karnataka customer service by 198.
Can you guys please assist me and get those incorrect charges off my bill. You are harassing me to such an extent that I might have to seek assistance from consumer court.
Looking forward for a positive reply at its earliest.
Regards
Abhishake
Phn# 9811660484
After watching all above mentioned complains I think Airtel should either take a proper decision or just stop calling or being in a service industry, I have given a call to CC team and asked for details they disconnected my call and now when i am again trying to call them, system automatically getting disconnected after some system generated voice commands, i know CC team can change this facility so as to avoid answering their customers.
i’m using BB phone with airtel no.9975028978,all of a sudden when my relative was admitted in the hospital all calls incoming as well as outgoing were barred,also messages, without any warning messages MY BALANCE WAS MORE THAN 250 RUPEES,WHAT WOULD YOU DESCRIBE THIS PHENOMENA AS?how will i call customrer care when my calls are barred.
you people should be sued for this.
how to see or set names instead of numbers in monthly bill which comes my mail Id.
This is to bring to notice to all about the unwanted services provided by Airtel
1. DEVOPACK (which was not activated through my mobile number)
2. Viacom (which was not activated through my mobile number)
Airtel is charging for all such unwanted services at higher rate and they have already deducted money from my prepaid services.
This is to notify the AirTel people that please do stop such illegal activities.
This is also to inform that I am going to lodge a compliant in TRAI regarding these activities.
Can someone help me. I have not used my number for last 6 months. Is it active or to activate what should I do?
Dear Mr.Sunil, i was using BBM services of yours but last few days the signal showing ” edge” in small letter and all services has been barred i dont know why, i tried to contact customer care at 121 and i told to contact 7070 where i informed that i am not allowed for this services finally i called 9934099340 where also the problem was notresolved and i am surprised that always my call has been barred and i am not in position to contact customer representative.
I would like to know how i can see my all last 1.5 years bill details. How can i see them in electronic version as only 6 months bills are available on my airtel account.
i believe that is not possible..you can get one from the local store
i am using a prepaid airtel number for last 10 years..now i have shifted from Delhi to Pune and i want to continue the same number over here without paying the roaming charges so could you please help me out and tell me the process for the same.Thanks & Regard
Dear Sir,
I am using Airtel Prepaid Mobile service last 5 years. I need one connection but need every month incoming & outgoing message & record details.
Thanks
Abbas
please reach nearest Airtel office for same
Hello Sunil,
This mail to you is the outcome of the frustration, I had with your helpdesk person Mr. Gaurav and Ms.Nidhi (toll free number – 198). Even after spending more than 40 mins personally with the helpdesk folks, regading issue while making payment of amount Rs. 574.78 for my airtel fixedline xx bill today (15th Oct’2011) through online process I got transection declined however my Citi Bank confirms the payment through mail and also provided me Approval Code-xxand they also informed that the reversal of this can be done only by merchent (Bharti).
My concerns are:
a) Why I am receiving email & hardcopy bills after Due dates for my Airtel Fixedline?
b) Why I have been charged late payments for the same in my bills?
c) Why I am getting reminder calls to make payments in the morning before 9 am when the bill is not on time?
d) Why i am receiving sms for my Airtel Mobile No. xxunbilled usage before 9 am every day?
please escalate your complaint with an Airtel nodel officer in your city..
I work for a corporate in gurgaon and want to have a new airtel connection. I have contacted the agent who visited my office through phone.He asked me to provide required documents and promised that the number will be activated within hours. It is been a week that I am chasing him on phone but he always has a new excuse for not collecting my documents. Now I want to log a complaint against him. What should I do ??
reach the customer support or nodal officer at your state
ON 19TH SEPTEMBER ARTER CALLING ON 121 TO ABOUT GPRS MONTHLY PACK THEY MISGUIDED ME AND I RECHARGED WITH RS.149 AS THEY TOLD..
Sir,
I have been using airtel broadband connection for the past one year and only recently i noticed that i had been charged for every kilo byte i used being a 499 unlimited plan user. For Rs.499, i would get a maximum amount of Rs.1500 including the phone bill but you people have charged me Rs.3500/month.My account number is 16151318.I called the customercare but it didn’t work out since it’s the work of the billing department(Backend team).
Mr.Mittal you said “The company’s vision is to be the most loved brand, enriching the lives of millions by 2015”. Honestly speaking you first have to go to the airtel office and see the number of people standing in the queue for Cancellation of service then you might change your mission or vision. Service level is Zero. If airtel continue to work like this then am sure you would not have an office to target your vision. I have cancelled my Airtel broadband connection due to frustration. Airtel i feel pity for you.
Regards,
Vinish
you can escalate your complaint with a nodal office in your region..which city are you from?
Dear Sir/Madam,
I am in jaipur and I have one delhi airtel no-xxx. validity expired on 01/09/2011. I called customer care from another no on 28/08/2011 to know how the validity can be extended without changing the tariff/plan for my prepaid no-xxx. They told that there is no option to extend the validity without changing the plan to lifetime validity. I do not want complain to any one, I just want to know, is there any option to retain the same number without changing the tarrif..?
kindly reply with option.
thanx
you can change plan and even extend validity without having to change your SIM..you can retain your number
good evening sir
it is possible to know the call details of my airtel no.
you can either call or get the same in your statement..
From the last 1 month..the joke service (50101) has been automatically activated and due to this the company has deducted almost 200 Rs from my account. I am also unable to contact the customer care.
Months back airtel introduced 174rs free Internet usage pack for 3 month in Kerala. Since then I have been recharging for 174 Rs. On Aug 5 I was charged randomly for usage. When I called airtel customer desk they said it was technical issue and it would resolved in 24 hours. It has still not been resolved and I keep complaining on 121..but my call gets disconnected. When I called from my landline they assured to fix in 4 hours. But sadly since the last 1 month I am seeing no response and my balance is being deducted. What to do?
Shanil try contacting the Airtel nodal officer in Kerala. It is with the nodal officer you can escalate your complaint.
Hello sir,
This is to informe that i was using one airtel postpaid connection number where my bill is due for following reason.
1. I have not received bills on time.
2.I had opted for ebill but never i have received it from your side.
3. I tried to contact the person who sold me the connection. But he was not attending my call.
I am going to lodge a case at the cosumer forum.
sir , as we see day by day airtel customers are incresing and hence it is impossible to browse 2g gprs, i request airtel authorities to install special edge gprs dishes/antenna to boost gprs at 20 to 45 kbps speed,which will be used only for purpose of 2g gprs , 3g plans are too expensive and are out of reach of common people, pls consider this, there is big gap between 2g and 3g in terms of price , hence pls enhance edge gprs speed every part of india, atleast in major cities
Hello Sunil Mittal and his team
I would like to raise a complaint against you and your team fellow. Myself Dewan, I took your connection few years back. I have selected your network instead of bsnl broadband, MTS, TATA PHOTON, and so on. But now I turned my opinion into other connection ,because of your cheating upon me. I have raised a request for the up gradation of my plan to Plan 1199. (IPTV & BROADBAND COMBO ). I have raised the same request 2 months back, and till no action has been taken yet, the representative of yours does not what to say and what to reply, you have hired very useless employee in your organization. I had word with your couple of your supervisor which they claim but non of them took responsibility or ownership to action on your query. I gave complaint to customer care, voice department and many other people. I am very much disappointed. And I got the commitment from many of your supervisor that it will be upgraded by 15 of this month, then 17th, 23, and later 26, now last time when I call one of your rep. informed that it will take another month, so if I understand it, may 2 months to upgrade the service rather than doing it on prodata basis. If possible please upgrade the connection on urgent basis because I am upset with your company and dealing with your members, I am sorry to say this but I have lost faith in airtel now. I will never go or recommend the same to anyone is future. I am not going to wait anymore, if you can upgrade the connection let me know if not, I need to take my final decision.
We are having Airtel numbers every time they deduct some amount of their own. I got a call from abroad and my money also deducted. And this is happening many many times. I am fed up with your very unprofessional approach like this. Now I have decided to do a bulk mail about your mis doings. If you people will not change your way of working, I will mail to all the News Paper Agencies as well.
Hi Everyone
This is a complain against airtel office that they have deducted my balance of 550 Rs for 2 sec. I called from my number 9560469949 on time 9.45 Pm date 11.05.2011 and they deducted my account. I called to customer care where bupesh and gaurav said we do it like this only and used abusive language
Please take a strict action against these 2 employees who were their on customer care. I want my 550 Rs back or give me the call details of my balance. If not I will go the court and make a complain against AIRTEL
i am also facing lot of problem with airtel.i have activated 23 top up for 35 paisa per minute STD calls , but call charges are deducting @ 1 paisa per minute in each call and all the time from last 10 days..i feedup calling customer care.they are totally fu** off..All this telecom company are misusing and breaking the trust of innocent people who never take care of there bills..so please frnds be aware of this type of false bill and regularly update your call. I bet if anyone took this type of offers ,just watch there bills for 5 days they will find something fishy…