If you are in France, mulling over taking a long-haul flight either within the country or to international frontiers, think of Air France —the country’s flag carrier and a subsidiary of the country’s Air France-KLM group.
No matter which class you choose to fly with this premier airline, comfort and convenience are assured. Massive investments have been made to remodel its long-haul cabins to offer the best inflight features for a luxurious travel experience. They stand unrivaled in Europe giving its competitors a run for their money.
There are four flying classes to opt from — the La Premiere suite, the Business class, the Premium Economy, and the Economy class. The La Premiere could be beyond affordable means for most flyers but it’s simply next-level! You are assured complete privacy; the crew service, the French dining experience, and the onboard entertainment are top-notch. You can arrange for a travel upgrade to the La Premiere suite if you are traveling business class.
This is not to say that traveling by any other class on Air France could be disappointing; on the other hand, many inflight features take you by pleasant surprise. Comfortable seats with adjustable backrests, sufficient legroom, high-quality fabric designs and textiles, and exclusive dining and entertainment options are mind-blowing. The menus are designed by Michelin-starred chefs and flyers never stop gushing over gastronomy!
As of today, Air France serves 36 domestic and 175 international destinations spanning the Americas, Asia, Africa, Europe, and places in the eastern and western hemispheres. It flies to countries like Algeria, Angola, Austria, India, Belgium, Brazil, Indonesia, and Iraq; to US cities like Atlanta, Boston, Chicago, Detroit, Houston, Los Angeles, Miami, Minneapolis, New York, San Francisco, and Washington DC. Check out its official website to see a comprehensive list of Air France’s flying routes.
If you are keen to learn about the Lost and Found service of this transatlantic carrier, please check out the options below.
Report at the Lost Property Office
One of the traditional ways of reporting lost items or baggage is to approach the Lost and Found Office at the arrival airport and make a formal declaration (written/online within 48 hours) and fill out a Property Irregularity Report (PIR). The staff on duty should be able to guide you through the processes involved to reclaim your baggage. They will log your complaint into their database and issue a case reference number immediately. All follow-up calls or communication are done using this number.
The sooner you discover the loss, the better the chances of retrieval. If you remember leaving your bag at security gates, the waiting lounges, or on the flight, someone will be dispatched immediately to fetch your items but it could be a while before you can claim them. Several contact points are involved in helping to move things fast.
It is always a good idea to wait inside the airport, claim your bag and then leave the premises, instead of leaving for your destination right away. In that case, you may have to leave your postal/email contact address and phone number with the Lost and Found staff. This will help them to send you updates and request a collection when your bag is traced.
Fill the Lost Baggage Form Online
Air France’s online baggage claim system has encouraging reviews. It is fast, easy, and efficient. Passengers got back their things in less than a day. You do not have to run from pillar to post explaining your plight and requesting officials to expedite the search. Simply click on their Lost Property page, tick the box written “I Have Lost An Item”, place an online ad for free and you are connected automatically with the system. Your bag could be traced through crowdsourcing and if it’s successful, you are sent messaging alerts on your device along with the instructions for the collection of the item.
Please follow the link here to understand the online baggage claim process at Air France.
Connect with Customer Service via Phone
The online process makes it redundant for you to contact the customer care service at Air France. However, if you are unsure and would not like to bide time, you may still reach out to a human voice at the customer service desk. Here are few numbers to note – +33 9 69 39 36 54 (France), +1 800 237 2747 (US), +44 20 766 00 337 (UK), 1800 4192 033 (India), +49 69 299 93 772 (Germany), +61 29 33 82 260 (Australia) and +971 42 37 80 95 (UAE).
Alternatively, you can chat with their social media agent on Facebook or Twitter, or post an SOS for someone to revert to your queries.
Conclusion
If your bag is not found within 72 hours of the request, you may be required to fill in the inventory and request forms using the online baggage tracker tool. The more information you provide about the missing luggage, the higher the chances of tracking it hassle-free. The airline will compensate you suitably for the loss if they fail in their endeavor which is a 21-day window.
