3 ways to report lost item at the Los Angeles Union Station

Referred to as the largest passenger rail terminal in the Western United States, the Los Angeles Union Station is a landmark that embodies the spirit of the city of Los Angeles. Opened in 1939, the station stands at the site of the city’s original Chinatown and carries a rich history as a stunning architectural marvel. The Union Station was originally built to consolidate rail lines, as it became a crucial point of transportation during World War II and has been instrumental in the evolution of city space.

Featuring large ceilings, decorative tile work, and massive waiting areas surrounded by fountains and palm trees, the Los Angeles Union Station effortlessly integrates Amtrak long-distance trains, Metrolink commuter lines, and the Los Angeles Metro subway and light rail system. So, whether you are a visitor or a local resident, this station serves as a gateway to exploration. With Amtrak, you can go on extended tours such as the Coast Starlight to Seattle or the Sunset Limited to New Orleans. And then, with Metrolink, you can travel to destinations such as Ventura County, San Bernardino, or Orange County.

Just like any other railway station, the Los Angeles Union Station has also implemented a ‘lost and found’ service to help passengers find their misplaced belongings. And if you are one of them who is looking to get back your lost baggage or an electronic gadget such as a mobile or a laptop, then our extensive guide should help you out.

3 Ways to Report Lost And Found

The Los Angeles Union Station recommends contacting the appropriate train or bus transportation agency (including the station authorities if you have lost your item at the station) that you traveled on before losing your precious belonging(s).

The Los Angeles Union Station is currently utilized by multiple service operators, such as Amtrak, Metrolink, LA Metro (Bus, Rail, Subway, Bike & Micro), and LAX Flyaway (bus service to the LAX Airport). Also, remember that lost items are usually kept in custody between 30-90 days, depending on the service provider, so ensure that you file the ‘lost and found’ report without any delay.

Steps for each convenient reporting process have been provided as follows.

Report Lost Item at the Main Office

Reporting your misplaced or lost item in person is the ideal way to get the investigation started and get back your property swiftly, which you can perform by following the steps below.

1. Start by heading over to the official address of the service provider you traveled with: Amtrak Headquarters at 1 Massachusetts Avenue, NW, Washington, DC 20001; Metrolink and Union Station offices at 800 North Alameda Street, Los Angeles, CA 90012 (open between 6:30AM and 6:30PM from Monday to Friday); LA Metro office at 3571 Pasadena Avenue (near A-Line Heritage Station) (open between 9AM and 5PM from Monday to Saturday); and LAX Flyaway office at 1 World Way, Los Angeles, CA 90045.
2. Once you are at the office of your desired service provider, state that you want to file a ‘lost and found’ report and complete the process on the spot.
3. First, provide your name, address, and contact details. After that, provide your travel information, such as your date and time of travel, your travel route, the number of the train that you traveled on (mentioned in your train ticket), etc.
4. Finally, disclose detailed information regarding the item that you have lost, including its size and color, brand name, make and model, product type, etc.

After filing the report, you will receive a confirmation via email with a reference number. And once your item is found, you will be contacted right away.

Dial the Customer Support

To report your lost property over the phone, follow the recommended steps outlined below.

1. First, contact the customer support department of your desired service provider: Amtrak at 1-800-USA-RAIL (1-800-872-7245); Metrolink at (800) 371-5465 (open between 6AM and 10PM on weekdays and between 6:30AM and 8PM on weekends); LA Metro at 323 937 8920 (open between 9AM and 5PM from Monday to Saturday); LAX Flyaway at 1-866-iFlyLAX; and Los Angeles Union Station at (213) 599-2762.
2. On the call, select the appropriate options to talk to a customer care representative to register a ‘lost and found’ report.
3. Once a customer support agent connects to your call, provide your name and contact details, and state the item that you have lost. Describe the item properly by disclosing its identifying characteristics, product type, product brand name, etc.
4. Additionally, provide your travel details, such as your travel route, your date and time of travel, your train number, etc., so that proper assumptions for the search can be made.

Once your report is filed successfully, wait for a follow-up response from the relevant authorities regarding any updates.

Send an Email With Details

If you want to report your lost item online or via email, you can do so by following the steps laid out below.

1. Begin your journey by first heading over to the official websites or using the email addresses of the service operators you traveled with: Amtrak, Metrolink, LA Metro, LAX Flyaway or via email at infoline@lawa.org, and Union Station or via email at INFO@UNIONSTATIONLA.COM.
2. In each of the aforementioned report submission options for ‘lost and found’, you are required to first provide your personal details, such as name, contact details, and residential address.
3. After that, provide your travel information, stating the train number you traveled on, the route you had undertaken, the date and time of travel, etc.
4. Finally, provide a comprehensive description of the item that you lost, including its type or category, make and model, color and shape, brand name, identifying characteristics, etc. You can also attach photos of your lost item when reporting via email.

Once you have submitted your report, you will receive a confirmation message at your email address, after which you need to wait for any status updates on the investigation process.