3 ways to report lost item at London Paddington station

Nestled in the heart of Westminster, Central London, the London Paddington station is the area’s most iconic landmark. Being a marvel of Victorian engineering and designed by Isambard Kingdom Brunel, the station opened its doors to the public in 1847, serving as a major gateway for travel within the country and beyond. So, whether you are embarking on a journey to the west of England or just want to travel via the Heathrow Express, the London Paddington station should be your destination.

The London Paddington station is a hub of multiple train service operators, notably the Great Western Railway (GWR), the Heathrow Express, and the Elizabeth Line. The GWR connects Paddington to destinations in the west and south of Wales and also in southern England, such as Bristol, Oxford, Cardiff, and Exeter. And then you have the Heathrow Express, which provides non-stop service from Paddington to Heathrow Airport in just fifteen minutes, making it the ideal choice when departing or arriving in London. Finally, you have the Elizabeth Line connecting east and west London.

If you have recently traveled on any of the aforementioned travel routes or through the London Paddington station and have accidentally lost one of your belongings, then our in-depth guide can be of help.

3 Ways to Report Lost and Found

Reporting ‘lost and found’ works in two ways at the London Paddington station. The first involves reporting directly to the station through Network Rail, which is responsible for operating and managing the station, especially if you have lost your item within the station premises.

On the other hand, if you have lost your item, whether it is lost baggage or an electronic gadget such as a mobile or a laptop, when on board a train, then you need to contact the individual train service operator that you used for your travel. They include the Great Western Railway (GWR), the Heathrow Express, and the Elizabeth Line. Usually, lost items are kept in custody for three months, but the time frame may vary from one operator to another. And some operators may charge a small fee for reclaiming your item.

To learn more about the steps you need to follow to file your ‘lost and found’ request, continue reading our guide.

How to File Report at Station

If you are looking to report your lost item by physically visiting the offices of the relevant authorities, then follow the steps mentioned below.

1. Start by first heading over to the London Paddington station, specifically to the Left Luggage office, located near ‘Platform 12’, if your item was lost at the station.
2. If your item was lost while on board a train, then you need to contact your specific service operator. For GWR, you need to visit its office at the Bristol Temple Meads station (operating hours between 8 AM and 6 AM on weekdays and between 9:30 AM and 4:30 PM on Saturdays), while for Heathrow Express, you need to visit Heathrow Airport Limited at the Compass Centre, Nelson Road, Hounslow, Middlesex, TW6 2GW. Lastly, for Elizabeth Line, contact TFL Customer Services on the 9th floor at 5 Endeavour Square, London, E20 1JN.
3. Once you reach your respective office, register a ‘lost and found’ request by first providing your name and contact details. After that, provide your travel details, such as where you were traveling to and from, time and date of travel, and any other relevant information.
4. After that, provide details regarding your lost property, such as its color, distinct identifying features, size, etc. You can also provide any photo to show your proof of ownership.

Once done, your request will be registered, and you will be asked to wait for an official follow-up from the relevant authorities after the investigation is completed.

How to File Report Over the Phone

Reporting your lost property over the phone is the easiest way to kickstart the search process, which you can do by carrying out the steps below.

1. If you have lost your item at the station, begin by calling Network Rail at 03457 11 41 41 (available 24×7). For items lost on-board a train, call GWR at 03457000125, while for Heathrow Express, call 0844 824 3115. Finally, for Elizabeth Line, call 0800 112 3456.
2. Select the appropriate on-call option to speak to a customer care executive about filing a ‘lost and found’ request.
3. Proceed by first providing your personal details, including your contact details, and then your travel information, such as your travel route, date and time of travel, train number (available from your train ticket), etc.
4. After that, properly describe your lost belonging by stating its category, shape and color, brand name, identifying features list, etc.

Once the customer care agent collects all the necessary information and registers the request, you will be asked to wait for an official follow-up from customer support in due time.

How to Report on Web

In addition to reporting your lost item by phone or in person, you can also do it online by following the recommended steps below.

1. Begin your journey by first heading over to the official websites of your required train service operator: Network Rail (if you have lost the item at the station), or GWR, Heathrow Express, and Elizabeth Line, if you have lost your item on-board a train.
2. Navigate properly through the website of your specific train service operator and provide all the necessary details required to complete the search.
3. Information such as your personal details (including your contact details) and travel information are essential.
4. Additionally, you will be required to also state your lost item properly so that the investigation process can be carried out swiftly.

After registering your request, you will need to wait for a status update from the relevant authority.