3 ways to contact Medanta hospital in Gurgaon

A beacon of healthcare in the district of Gurgaon, Haryana, Medanta – The Medicity was founded in 2009 by the renowned cardiac surgeon Dr. Naresh Trehan. The vision was to offer world-class, affordable healthcare to the masses while also focusing on providing excellent support in terms of medical consultations.

Medanta’s flagship hospital in Gurgaon is a sprawling 1,250-bed super-specialty facility spread across 43 acres, boasting state-of-the-art infrastructure, cutting-edge medical technology, and a team of highly skilled medical professionals. It also offers a wide range of specialized departments to cater to diverse healthcare needs, such as cardiac sciences, neurosciences, cancer care, gastroenterology, orthopedics, kidney care, diabetes and nutrition, dentistry, eye care, and pediatrics. Additionally, the institution also indulges in some of the most complex operations, including liver and lung transplantation, chest surgery, and bone marrow transplant.

Having said that, no organization is perfect, and it is normal to have complaints against Medanta – The Medicity in Gurugram, Gurgaon, especially if their services did not meet your expectations. If you want to submit your grievances, make sure to follow our in-depth guide.

Different Ways to Register Complaint Online

Like any other major multi-specialty hospital, Medanta aims to treat their patients in the best possible manner so that they can return to their homes in a satisfied and well-spirited manner. However, instances of dissatisfaction may arise due to lack of attention from the hospital staff, carelessness in providing proper care, or charging exorbitant hospital bills.

If you have a complaint regarding one of the above-mentioned issues or any other, then following the below-mentioned processes can help you connect with the rightful authorities.

Registering Complaint Online

1. Start by first visiting the official ‘Contact Us’ page.
2. On the landing page, you will be provided with a web form to complete.
3. Select ‘Feedback’ from the options provided, and then fill out the form by providing your name, mobile number, and email address.
4. After that, properly describe the issue that you faced, including details of the patient, the type of service(s) obtained, and the hospital, department, or doctor associated with the same. Provide as much information as possible so that you can expect a speedy investigation.
5. Finally, click on ‘Submit’ and your complaint will be registered successfully. Now, you have to patiently wait for an official response.

Registering Complaint Over the Phone

1. Begin your journey by first making a phone call to the customer care department at +91-890-439-5588.
2. Navigate through the on-call menus and select the option to speak to a customer care executive.
3. Once an agent attends your call, state that you want to submit a complaint and then state the name of the Medanta hospital and location for which your complaint is targeted.
4. After that, disclose the details of the patient, the type of service(s) that was obtained, and the problem(s) faced. Ensure that you also mention the name of the department and the doctor(s) concerned, so that a proper inquiry can be carried out. Additionally, be sure to answer any questions that the customer care representative might ask.
5. Once the agent gathers all the necessary information, your complaint will be registered instantly, and the same will be communicated to you over the phone call.

Registering Complaint via Email

1. The primary step involves drafting a message from your preferred email address.
2. Your email subject line should properly contain the word ‘Complaint’ or ‘Feedback’, along with a brief insight into the problem you faced, described in a few words.
3. Then in the email body, first state the details of the patient, such as the patient name, age, gender, and the illness that he or she might be suffering from.
4. After that, state the name of the Medanta hospital and its location from where the medical service(s) was obtained, along with the name of the department and doctor(s) that treated the patient. Then, describe the issue that you faced and how it changed your overall experience. You can also attach photos, documents, or videos for proof as email attachments.
5. Lastly, send the email to info@medanta.com and wait for an official response regarding your complaint/feedback.

Where is the Head Office

If you have decided to make your way to Medanta – The Medicity in Gurugram, Gurgaon, then knowing the exact address for the head office is crucial, which is located at CH Baktawar Singh Road, Sector 38, Gurugram, Haryana 122001.

Before making your trip, be sure to give a call to the institution’s reception desk at +91-124-414-1414 so that you can have the chance to know their operating hours and, if viable, even book an appointment for a visit, be it for official or medical reasons.

How to Book an Appointment

The ideal way to book an appointment at Medanta – The Medicity in Gurugram, Gurgaon, would be over the phone. Alternatively, Medanta also allows patients to book appointments through their official app, currently available on the Google Play Store or the Apple App Store.

By booking an appointment, you not only save precious time in traveling since the day and time of the visit will be known beforehand but also help you to obtain medical consultations or assistance without having to wait for long hours.

To start the appointment registration process, follow the steps recommended below for a straightforward experience.

1. First, you need to give a phone call to the hospital’s official contact number, which is +91-124-414-1414. Phone lines remain open throughout the day.
2. Wait for your call to be attended by a hospital representative, and once that happens, state that you want to book an appointment for a physical visit.
3. Proceed to disclose the name of the patient along with his or her age and gender. Then state the type of treatment that the patient should be receiving, along with the name of the doctor for whom you are booking the appointment. If you do not know the name of the doctor, then the hospital staff will help you pick a relevant one.
4. After that, you will need to select your preferred date and time for the visit.
5. Once you complete the aforementioned step, the representative will register an appointment in your name and will let you know the rest of the formalities you need to comply with when visiting the hospital.