Formerly known as RH Macy and Company, Macy’s is a well-known, high-end departmental store chain in the United States. Being founded in 1858, the company had humble beginnings as a small dry goods shop in New York City’s Herald Square. Over time, it revolutionised the retail industry with stellar business policies such as a one-price system for products rather than bartering and buying/selling products using cash only.
Macy’s was also the first retail company to advertise the price of their goods in newspaper advertisements, while also offering money-back guarantees to customers who were unsatisfied with their products. With the internet boom afoot in the 1990s, Macy’s launched its first e-commerce portal in 1997.
As of 2022, Macy’s owns 511 stores across the United States, with a total employee count of around 130,000 and annual revenue of more than $24 billion. Macy’s major product categories span across multiple niches, such as men’s and women’s clothing, footwear, watches, jewellery, bags and accessories, home improvement and kitchen. Clothing, footwear and accessories are also available for kids and babies.
And when it comes to online transactions, Macy’s supports a wide variety of payment options such as Macy’s Card, Macy’s American Express Card as well as third-party debit/credit cards from major vendors such as Visa, MasterCard, Discover and American Express. Additional payment options include Macy’s Gift Cards, PayPal and third-party gift cards.
Macy’s Order Cancellation Policy
Macy’s offers its customers 30 minutes to cancel online orders from the time the order was placed. However, once the 30-minute time limit has passed, customers either have the option to reject acceptance during the time of delivery or accept the product and then apply for a return.
Returns can be made either in-store or via mail and are accepted within 90 days of the purchase of a product. The returnable product must be in an original, saleable state with its original tags. Once Macy’s receives the returned product at their warehouse/fulfilment centre, the full refund will be credited to the customer’s account within 10 business days.
For customers who have proof of purchase, the refund amount will be credited to the original payment source. However, if any customer does not have proof of purchase, then that customer will be eligible for a store credit. It should be known that in both of the above-mentioned cases, delivery and shipping fees are non-refundable.
How to Cancel and Get Refund Online
If you want to cancel your Macy’s order online and thereby obtain a refund for the same, then follow the below-mentioned steps.
- Firstly, you have to visit the official Macy’s website.
- Proceed to log in to your Macy’s account using your registered email id and password.
- Once logged in, head over to your past orders and then select the order you wish to cancel. Subsequently, click on the ‘Order Details’ link.
- A new web page will open containing the details of your order and then you have to click on the ‘Cancel Order’ link.
- Another new confirmation page will appear where you have to select ‘Yes’ for confirming your decision for cancelling the order.
- Finally, you will receive a confirmation email on your registered email id that your order has been cancelled. Additional refund details will also be provided with the same.
How to Cancel and Get Refund via Phone
If you are planning to cancel your Macy’s order through customer care and get a refund, then be sure to carry out the steps mentioned below.
- 1. Start the cancellation process by calling Macy’s customer care at 1-800-BUY-MACY (1-800-289-6229).
- Navigate through the IVR (Interactive Voice Response) menus and proceed to talk to a live customer care agent/representative.
- Provide your order id and thereby request the customer care representative to cancel your order. The customer care agent might ask you the reason for your cancellation.
- After the successful cancellation of your order, you will receive a confirmation on your registered email address. Refund details will be shared with you in due time as well.
How to Cancel and Get Refund via Chat
To cancel your Macy’s order via online customer care chat and obtain a refund, proceed to follow the steps listed below.
- Start your online chat with Macy’s customer support at the link here.
- Enter your first name, email address and your query (optional). Once done, begin the chat.
- The online chatbot will ask for basic details pertaining your purchase once you enter the 8 or 12-digit order id. It uses the trained knowledge base to provide an answer or any follow-up. However, if you are not satisfied with the question answering system you can ask the chatbot to connect you to a live agent.
- Ask the customer care representative to cancel your order.
- After the successful cancellation of your order, you will receive a confirmation message on your registered email.
