From its humble beginnings as a computer equipment retail shop in 1999, Coolblue today has radically transformed itself into an e-commerce powerhouse. Currently headquartered at Rotterdam, the Netherlands, Coolblue was established by entrepreneurs Paul de Jong and Pieter Zwart. And since its inception, the company has expanded its operations across other European countries such as France, Belgium, Germany, and the United Kingdom.
Offering an extensive range of products across different categories, some of the most popular ones include computers and tablets, household and living, telephony, sports and care, kitchen essentials, garden and DIY, and fashion. What sets Coolblue apart from its competitors is its unwavering commitment to ensure that every interaction with its customers remains delightful – from the user-friendly website to the speedy delivery of orders and customer service.
The company reported an annual revenue in excess of 7.2 billion euros (as of 2022). And to further enhance the customer experience, the company supports a wide variety of payment options, such as credit cards (MasterCard or Visa), Apple Pay, Coolblue gift cards, VVV gift cards, direct bank transfers, and DE Cadeaukaart.
With that being said, if you have placed an order on Coolblue and want the same to be cancelled smoothly, then you can read our in-depth guide to get your refund without any difficulties.
Know the Order Cancellation and Refund Policy
When you shop at Coolblue, you will have the option to cancel your order online only if it has not been shipped or left the company’s warehouse yet. In any case, if your order was shipped, it can easily be refused before delivery or returned for free through the official order return procedure. However, in certain cases where your order is to be delivered by Budbee, which is an independent courier service, you have to specifically get in touch with Coolblue’s customer care team for the cancellation.
It should be known that returns are applicable for 30 days from the date of receiving your order. Additionally, returns can either be made online or via one of the company’s official stores. Once you register a return request, you will have 14 days to return your item or product.
After your return or order cancellation is processed, you can expect to get your refund within five working days. Refunds will be credited to the same payment method that was used when placing the order. If you paid via a Coolblue gift card, then you will receive the refund as a Coolblue Credit in your account. On the other hand, if you had made the payment via cash, then a maximum refund of 50 euros will be provided in cash at an official store, and the rest of the amount (if your refund amount is more than 50 euros) will be transferred to your Coolblue account as credits.
How to Cancel and Get a Refund For Your Order
If you have made up your mind to cancel one of your recently placed Coolblue orders, then you can accomplish the same by following the below-mentioned steps carefully.
Cancelling Online
- Start the cancellation process by visiting the official website here.
- Sign in to your Coolblue account and head over to your orders section.
- Look for the order you want to cancel and proceed to click on it to reveal the details. Ensure that the order you are planning to cancel has not been shipped yet.
- Register your cancellation request and choose the reason for your cancellation as well.
- Once your cancellation request has been successfully registered, you will receive a confirmation message at your registered email address.
Note: Remember that if your order is to be delivered by Budbee, then you have to contact customer care at 010 7988999 or simply visit the official contact us web page here.
Cancelling via Initiating a Return Online
- Before you can start the return process, allow your ordered item(s) to reach your doorstep.
- Once you receive your product(s), fill out the official online return form here. You will need to provide your order number, postal code, and house number without a suffix. After that, click on “Continue”.
- The subsequent step involves preparing your item(s) for the return trip. These include packing them properly so that they remain damage-free during shipping. You can use the original packaging as well. Once done, you have to ship the product in a Coolblue box or any other box that closes properly.
- Within one hour of registering your return, you will receive a confirmation email that will include your return number as well as the shipping label. Proceed to stick the shipping label on the box. After that, ship your package using a PostNL office located within your area.
- Once your product(s) reaches the company’s warehouse and is inspected for quality, you will receive your refund. Additionally, you can track your order return status via your Coolblue account.
Cancelling via Store Returns
- First, allow your ordered item(s) to get delivered to your denoted address.
- Once you receive your product(s), take them to your nearest Coolblue store. To find a store near you, use the official store locator here.
- After you have found your preferred store location, head over there and hand over your item(s) to the store representative.
- The store representative will first inspect the item(s), and after they pass the quality inspection, you will be provided with a solution (exchange or refund).
- Proceed to ask for a refund, and the same will be processed based on your payment method used when placing the order.
