Apple has been a technology giant for the greater part of the last two decades, revolutionizing the tech industry with its remarkable products such as the iPod, iPhone, iPad, and Mac. From sleek design to cutting-edge features, the company has carved out a unique identity among its competitors. And its ability to integrate hardware and software seamlessly is what makes the brand so valuable today.
One of many reasons why Apple has been inherently successful at its craft can be owed to its philosophy of simplicity, which is evident in every product they create. That’s exactly why every iPhone or iPad can be effortlessly used by anyone, regardless of their age, without having to shift through manuals or tutorials. And the company’s penchant to support its products for a long period has allowed its loyal fan base to emerge from every corner of the earth’s surface.
As of 2023, Apple is currently the market leader when it comes to smartphones in the United Kingdom, thereby holding more than 50 per cent of the total market share. Such a statistical advantage allows the company to release most of its popular smartphones in the country, namely the iPhone 14 Pro Max, iPhone 11, iPhone X, iPhone XR, iPhone XS Max, iPhone X, iPhone 13, iPhone 13 Pro Max, and iPhone 12.
If you own an Apple smartphone and it has not been functioning lately, then it makes sense to register a repair or service request. And to help you out, we have outlined a series of steps that you should follow to make your repair booking process easier.
How to Book a Repair on the Phone
If you are planning to book a repair appointment for your Apple device over the phone, then you can do so by following the suggested steps provided below.
- Start the booking process by calling Apple UK’s customer care at 0800 048 0408. Phone lines are open 24×7.
- Navigate through the on-call options and proceed to speak to a customer care executive.
- Once a customer care representative connects to your call, provide your device model name, serial number, and IMEI number, and ask for a repair booking. The customer care agent will first verify whether your Apple device is within warranty and then proceed with the booking process.
- After that, explain the issues that you are having with your device so that the customer care representative can register a valid service appointment. Additionally, you have to provide your name, phone number, email ID, and the city or postcode you are based in so that the booking can be made with a service centre near your location.
- Once your repair booking is successfully registered, you will receive confirmation messages on your phone and email address.
How to Book a Repair Online
Booking your repair appointment online is the quickest way to get ahead of the queue and thereby save your precious time. Follow the below-mentioned steps for a straightforward process.
- Begin the procedure by first heading over to the official website here.
- On the landing page, type “Repair” inside the blank box and hit enter. A new web page will open where you will have to choose your Apple device.
- Once you have selected your device, select the type of problem you are facing. For instance, it can be “Repairs & Physical Damage”, “Device Performance”, or something else.
- After you have chosen your specific issue with your device, hit “Continue” to see the available support options. You will be provided with the option to send your device in for repair to an Apple Repair Centre, which you can do by selecting “Get Started”.
- In the next step, you need to sign in to your Apple ID. If you do not have one, then you have to create a new Apple ID. After you have signed in to your account, register your device by using its serial number, and then you will be able to book a repair online.
Note: Once you register your booking, Apple UK will send you a shipping box right away for you to ship your device in.
How to Locate the Nearest Service Center
If you want to head over to your nearest Apple store without any prior appointment, then you can follow the recommended steps below.
- First, you need to head over to the official store locator here.
- Enter your location name or postcode, and the online system will suggest an Apple retail store near you.
- Note down the credentials of the store that you prefer to visit, such as the address and working hours.
- Head over to the store with your faulty Apple device, along with its accessories such as the charging cable and adapter.
- Finally, ask the store representative or a Genius Bar executive to assist you with your device issue.
Types of Repair to Get Help
At Apple UK, you get access to a host of different repairs for your Apple smartphone. Some of the more common ones have been listed below.
One of the most common repairs for most iPhones is the battery since they tend to last around 2-3 years at maximum. Apple states that if your iPhone battery health drops to 80 per cent or lower, you will need a replacement.
Besides battery, Apple owners also seek help for their display. Whether you have a damaged or cracked display, replacement is the only solution. However, keep in mind that the replacement cost will be dependent on the type of display, whether it is LCD or OLED.
Most of the recently released iPhones have glass panels on their backs, which means that accidental drops can also shatter them.
Apple devices come with superior camera sensors and systems, and if you feel that the camera in your iPhone is not working as expected, then you have to apply for a repair or replacement process.
In addition to the above-mentioned repairs, you can solve minor issues with your Apple device by simply looking up your specific device manual. Lastly, do not forget to register your Apple product after purchase so that you can easily track its warranty and book repair appointments seamlessly.
