Spectrum Internet is a popular consumer sub-brand of telecommunications giant Charter Communications. Being the second-largest internet service provider in the United States, Spectrum Internet offers high-speed broadband connections across 41 states. Boasting a subscriber base of more than 28 million users, the company has introduced a ‘no data cap’ policy for all its internet aficionados.
Spectrum Internet uses cable networks for providing broadband services, thereby providing faster downloads yet slower uploads. The company does a stellar job at balancing performance with cost so that customers can obtain the highest value out of their investments. Even the offered plans are easy to understand and choose from, which allows new users to hop into their internet service seamlessly.
But, no matter how good an internet provider claims to be, there will always be provisions for service deficiencies – either in the form of poor customer support or lack of good internet coverage. So, if you are one of those customers who are largely unsatisfied with the kind of resources offered by Spectrum Internet, then it may be time to look for better alternatives.
However, there are some important considerations to keep in perspective when cancelling your Spectrum Internet connection. Firstly, it is recommended that you safely keep any equipment return receipt or email confirmation, when you proceed to cancel your service. You might need the above-mentioned proofs if the company continues to charge you for the internet service or claims for any missing equipment.
Secondly, you have to ensure that your Spectrum Internet account has no unpaid dues or charges. This is because any unpaid charges/dues can rack up penalties over time, which can lead to a huge amount with time. Additionally, the company asks every departing customer to return any internet service equipment that was leased to the customer. These include internet modems, routers, WIFI extenders or ethernet cables.
Equipment can either be returned via mail or by depositing the same at the nearest Spectrum Internet official store around you, within 60-days from the date of cancellation. The company also offers a home-pickup service for internet equipment, especially for customers who are disabled or handicapped. The ideal recommendation should be to return the equipment to the store directly so that there are no avenues for the equipment to get lost in the mail. A full replacement fee will be charged to the customer if the relevant equipment is not returned within due time.
How to Cancel or Deactivate Number Online
If you are willing to cancel your Spectrum connection online, then be sure to follow the relevant steps mentioned below.
- Start by visiting the official Spectrumwebsite.
- Based on your account type (residential or business), proceed to log in to your respective account.
- Once logged in, head over to your account settings and turn off any auto-pay option that you had enabled before.
- After turning off your automatic payment option, proceed to cancel your account/service. Cancellation options can be found in your account settings as well.
- Once cancellation is successful, you will receive a confirmation message on your registered email and phone number.
How to Cancel or Deactivate Number via Phone
Spectrum recommends its customers cancel their internet services primarily via phone customer support. Follow the steps mentioned below to properly cancel your Spectrum Internet.
- Begin by calling Spectrum customer care on 833-267–6094.
- If you are calling customer support from your registered mobile number, then the customer service representative will have direct access to your account information. Otherwise, you will have to verify your account details.
- Proceed to ask customer support to cancel your internet service. In doing so, your call may be transferred to a customer retention department, where the relevant agent might try to entice you with offers and thereby reconsider your cancellation request.
- If you have already made up your mind about cancelling, then you can confirm the same with the customer support representative.
- Once the cancellation is successful, you will receive a confirmation message on your registered email address and phone number.
How to Cancel or Deactivate Number at Official Store
If you prefer to cancel your Spectrum Internet service in person by visiting the company’s official store, follow the below mentioned steps.
- Firstly, you need to visit the online store locator for Spectrum.
- Enter your city/state/ZIP and select your preferred store for an in-person visit. You can also select the search radius within your location, such as within 15 miles or 20 miles of the city that you have selected.
- Disconnect your internet service equipment and take the same with you when visiting the official store.
- Submit your internet service equipment to the store representative and ask to cancel your Spectrum Internet connection. The representative might inquire about the reason for the service cancellation.
- After successful cancellation, obtain a receipt for the returned equipment. You will also receive a confirmation on your registered email.
