Toyota UK Contact: Find below customer service details of Toyota cars in United Kingdom, including phone and address. You can reach the below contact for queries on new Toyota cars, prices, dealers, warranty, service center locations, or other questions. Besides contact details, the page also offers information and links of Toyota services in United Kingdom.
Toyota UK Head Office
Toyota (GB) PLC
Great Burgh, Burgh Heath
Epsom, Surrey
KT18 5UX
Phone: 01737 363633
Toyota Customer Service (UK)
Phone: 0844 701 6181
Phone: 0844 701 6202
Phone: 0845 275 5555
______
Dealers/Service Centers
To locate a Toyota dealer or service center nearest to your street click here. You can search for locations by inputting your postcode or town name.
About Toyota
Toyota was founded by Kiichiro Toyoda in the year 1937. Headquartered at Tokyo, Japan, the leading automobile manufacturer employs over 317,000 people across the world. In 2010, Toyota sold 8.42 million vehicles globally. Toyota entered the UK market in the year 1965, starting with the launch of Carona saloon and later Corolla model. Toyota (GB) PLC is the national marketing and sales company for Toyota in the UK. The company is headquartered at Epsom, Surrey. Toyota’s manufacturing plants in UK are located at Deeside in North Wales and Burnaston in Derbyshire. Toyota employs some 4,300 people in UK. Toyota four wheeler models in UK include iQ, AYGO, Yaris, Verso-S, Auris, Auris Hybrid, Verso, Avensis, Prius, Urban Cruiser, RAV4, Land Cruiser, Land Cruiser V8, Hilux, Hiace, Dyna, EV Prototype and more. Visit the website for more updated models. Read More
I have a 2011 IQ registration.
The paint is literally peeling off the metal on the roof bonnet and side panels. I have taken it to a Toyota garage in Croydon to be assessed (Jemko) but it seems unclear as to the warranty on the paint. It would seem Toyota has recognised the problem and extended the warranty on the paint to 14 years in Canada but I can find no such extended warranty for the UK. How can this be. The car has done very low mileage 32,000 to date. Can you reassure me that the paint which is
faulty is in fact covered in the UK as it is in Canada.
I purchased my first Toyota Corona in 1978 in Germany whilst serving in the Army.
I was so impressed that I have purchased and driven Toyotas cars ever since and I am pleased to say I have enjoyed 43 years of driving a comfortable car filled with many features, that were classed as extras in other car makes. Toyota cars are stylish and elegant well made and most of all reliable.
We are looking forward to collecting our new Toyota RAV 4 Dynamic on 20 March 2021. I would like to thank the Toyota team for all the hard work they put in to deliver excellent motorcars during the last 4 decades, I am sure I will be exchanging my RAV 4 for another Toyota in 3 years time, thank you all from an appreciative Toyota customer.
Toyota have been shockingly bad in their service regards Auris catalytic converter parts and provided appalling service and parts information on availability and timescales. Given Toyota’s historic reputation in textbooks with regards to their operation, I’m wholly unimpressed.
The catalytic converter on my Auris Estate was stolen at the beginning of July 2019. My car has been with Nationwide Repairs for as much time, waiting for the parts. You have given no timescales for their arrival and I have no idea when if ever they will arrive. I have been provided with a mini by LV Insurance and everyone refuses to give me a suitable replacement. I am moving house and had fully intended to use my estate for this.Instead you have jeopardised my plans and as a result have been incredibly stressed as a result plus its costing me far more in trips. The Toyota contact has not bothered to contact me back and ignored calls. Who is responsible and who will give me an answer?
Furthermore, I understand you still have no locking system on the converters. My car is alarmed and yet it cant save me.
I expect to hear back about what you can do about this urgent situation. Who will be contacting me??
Dear Toyota team,
Yesterday I took my car to the Hills of Woodford Toyota dealership to have my 20.000 full service. My appointment was at 10.30am with a two hour waiting time. When I arrived I was told that I would have to leave my car there until 4pm because they said they were busy. This was unacceptable as I have a self business to run, so after speaking to the manager, he agreed to take my car and service it as previously agreed. My car was returned to me at 11.30am with the service fees of £290 which I paid full in cash. Afterwards I went back to teaching as I am a driving instructor. During my teaching I had to demonstrate to my pupil how to check oil, that’s when I noticed that the oil was very dirty and thus was not changed. This surprised me so I then decided to have a look at the oil filter and air filter which also were neither cleaned nor replaced, and the screen wash was completely empty. After this I went to my own mechanic who then confirmed that nothing has been done on my car that morning. He also told me that my both front break discs were worn which Toyota failed to inform me about.
I was utterly disappointed and honestly annoyed, this is not the service I was expecting from Toyota. I do not understand what I was charged for since they didn’t do any work on my car.
I would like you to look into this matter and let me know what action should I take. I look forward to hearing from you shortly.
Yours truly
Mr Huseyin Oksuzoglu
I bought the Toyota Aygo car in good faith on the 6th July, it broke down on the 5th August and I took it into Jemca Sidcup on the 9th August. I received an e-mail booking the car in for the 11th but when I rang on the 12th I was told they were too busy to look at it and would look at it on Monday the 15th I heard nothing on the 15th or 16th!!!
I made a further two phone calls and on the 17th received a call from George to say it was the gear box and they would contact the insurers for approval.
I have just rang the Insurance company and discovered that they didn’t ring them straight away which is why there was such a bad delay, they contacted them on the 24th after I made my first complaint.
I had a call from George and was informed that the part was arriving on the 1st September and it would be ready later that day, another call from George on the 1st and he said it was a bigger job than he had realised and it would now be ready on Friday the 2nd, again two more calls from me and him and I was informed at 5.10pm that the car would not now be ready till Monday the 5th September.
I honestly don’t have any faith in either the car or staff at Jemca sidcup and would like your help in getting me a full refund and they can keep the car. I will cancel the Insurance and get my money back from them or transfare it to another car. Not a Toyota.
I don’t know what position George holds in the company as he has never shared that information with me.
I hope you can help me escape this nightmare.
Kind Regards
Mrs Pat Sumpter
Show original message
Just visited Toyota Conwy as on holiday and picked up a puncture. The security bolt key has been lost at last service, but these guys managed to change the wheel, identified the security key number all with no appointment or phone call and whilst dealing with external issues in their car park. They were courteous, efficient and fast to help me out. Outstanding service from Toyota Conwy so a very big thank you for being able to continue our holiday
Please let me know what is the address to send a complaint about my Warranty for my Toyota? My Toyota Aygo was still under warranty when the clutch stopped working. The warranty department refused to repair it under the Warranty explaining that it does not cover wear and tear. However my car has done only about 18 000 miles. I checked with Toyota mechanics and they explained to me that a clutch of half Automatic car should last for at least 50 000 miles. Therefore we had the suspicion that the mileage that has been stated in the documents at the sale has not been correct. I am convinced that the repair should have been covered under the Warranty and want to challenge the decision of the Warranty Derpartment. Thank you.
Hi,
Please help and advice.
My name is Viktor Mykolaichuk, I am the owner of Toyota Auris, Reg. No FD61 PRX. On 11th of March 2015 I had my car service done in Toyota Centre in Hayes. I came to do my Full service according to the service book(schedule),but for some reason member of staff assured me that this time intermediate one should be done, so I relied on their professionalism and decided not to interfere their job.
In August 2015 I booked an appointment in Toyota center in Edgware Road regarding the Toyota Recall, and the Toyota’s member of staff told me, that the previous service of my car was carried out wrong, instead of having full service I I had intermediate one done. I have been advised to contact your Toyota centre as this may affect my car warranty.
With this issue I went back to Hayes Service Centre and explained the situation to them . Hayes’ stuff acknowledged the mistake they had done on my car’s last service, they offered me to leave my car, so they would change some extra service bits which are missed and meant to be done in full service and after update the system accordingly. I did what they asked, left my car with them for a while and collected it in some time with the promise that now full service is carried out and system is updated.
Today I phoned Jemka Edgware Road to book my car service appointment. During my phone conversation with Jemka’s member of staff I have been told that my services are not done in correct order and are messed up, two last services are intermediate and now is turn for a full one.I have been advised again to contact Hayes Toyota Service and speak to them as this mistake may effect my car warrant.
I had bad experience with them in the past as well when fixing my car in their center. This problem(mistake) is not the first one I had with them so I gave up speaking with Hayes’ staff as it is useless, they keep doing mistakes. I am very disappointed of their poor professionalism and awful customer service received and ask for you help and understanding in this matter.
I look forward to your reply.
I have a 2013 Avensis with 30,000 miles. Have just been told by FRF Toyota that it needs new brake pads AND DISCS on the rear. Not the front – those are still fine and are the originals. They said the discs wear out these days because of the electric handbrake. How can it be that the discs have worn to the extent that they need replacing? The last and only time I have ever changed discs was on my previous car – an Audi with 230,000 miles on it. They want £400 to do the pads and discs. This is absurd. What’s going on???
I have written a letter and sent 2 emails to my local Toyota centre in Taunton regarding an aborted RAV4 purchase. I have yet to receive any response to any of these coresspondances since July this year. I am very annoyed I now wish to escalate this complaint with the head office The details of my complaint can be obtained from Somerset County cars priorswood, Taunton. I do not intend go through this explaination again at this stage but will do so with a senior person at Toyota who will be able to resolve my issue
Regards
Mike Laws
Toyota’s customer service
So far I have contacted them twice and not received a reply. I purchased a new automatic aygo which I was very happy with, until I was pulling out onto a main road and it just stopped which was extremely dangerous the engine was still going but it would not move I felt intimidated by people hooting and shouting. It has been with their service dept for 2 days and I’m still none the wiser as to what the problem is and have made several call. customer service where are you?
I own a Toyota Soarer UZZ31-0004782 I purchased this vehicle in May 2007 “I love it”
I consider this vehicle to be the most underrated car ever produced as the pre-curser to the LEXUS range.
It was manufactured in June 1991 with the above chassis number. I have tried to establish the exact date of manufacture as my father passed away in June 1991. Is it possible that you could check you records and advise the exact date please.
In anticipation kind regards
Brian Whyatt
I have owned a RAV4 from new in 2007. Unfortunately on Sunday 21st. September the car suffered a severe failure – a near side rear suspension arm failure, resulting in having to call RAC to convey the car home. The car has been repaired by your Cambridge Toyota centre and I collected it today.
The service received was exemplary in every way, courteous staff, keeping me advised about what was happening and taking me home after leaving the car with them.On collecting the car today, I was very surprised that the cost of repair has been born by Toyota, for which I am extremely thankful.
Could you please pass on my thanks to all concerned, particularly staff at your Cambridge centre.
Your policy of not providing spare wheels has come unstuck for me. To use the sealant provided renders the tyre useless, and if the AA are called and fix a puncture with a plug, the tyre suppliers olso declare the tyre unusable, because they will not repair someone else’s repair, this means that any puncture that could be repaired will not and it’s a new tyre every time. Do you consider this reasonable.?
I had the misfortune last week of taking my mr2 to the Toyota dealer in Swindon to fix my roof.they had no idea there was a problem with it and couldnt fix it.they told me I had an engine management light on (which I was aware of, and knew the fault too).They charged me £111 to tell me something I already knew!!!! They wanted £311 pound to replace an O2 sensor.we have since spent £80 on all 3 sensors and £23 on a top strap to fix the roof.i think toyota need to train their staff.as a mere mortal it took me half an hour to find several tutorials online to fix my roof……..I have completely lost faith in toyota!!! Thanks for nothing
I am looking at buying another Toyota Car but will not be doing so now for the simple reason that I and many others Brits really get passionate about being British and the unecessary use of American in advertisements etc really winds me up. Your advertisements for the Auris says “Toyota Auris sponsors ITV movies.” Excuse me, the word is ‘films’ not movies!
I bought a Toyota Avensis 2.0 D-4D, new from RRG Macclesfield, in July 2009, since then I have driven 14,480 miles.On the 11th of March,after putting in £30 worth of diesel fuel, I drove home, only to break down after travelling one mile.White smoke poured out of the exhaust, and all the dashboard lights started flashing.I arranged for transport, to take my car to RRG, and informed them that I had recently filled the car with diesel fuel, shortly before the car broke down.They then drained the fuel, and told me that it was contaminated with petrol, my receipt showed that I had filled with diesel. RRG then rang me to say that the car required new injectors, as the old ones were damaged, and that new ones would cost £400 each.When the work had been completed, RRG gave me a sample of the contaminated fuel.I arranged a meeting with the Shell garage manager, who informed me that had the fuel been contaminated, he would have had a people waiting in line arround the block, and would also have had to close the station and pump out the tank.I think that the problem was faulty injectors, and as such, on a car with only 14,480 miles on the clock, were not fit for purpose.Therefore Toyota should bear the cost.
Yours Sincerely,
D Lancaster
Dear sir/madam
On 11/2/14 at 15.17 I received a phone call from a Mr Mark Given at Hills of Letchworth. He had been my contact in my search for a Toyota Yaris . i had explained to him that i had a budget of approx £8,000 . he offered me a car for £8,700 . I explained that this was a bit over budget and suggested that maybe i was expecting too much for my money. At this point Mr Given hung up with no further comment . Needless to say i was annoyed at being treated like this and as Hills of Letchworth did not need /appreciate my business i went next door to Norton way Honda . Here I was treated with Respect and found them extremely helpful throughout my search and finally purchased a vehicle on 28/2/14 for £8,360 .Here I had a far better experience altogether. I have advised everyone I know in the Letchworth area not to use Hills of Letchworth .
i MADE A COMPLAIN THAT TOYOTA BURY SOLD ME A DAMIAGE CAR AND I COMPLAINT ABOUT IT . BUT YOUR OFFICE IS NOT ANSWERING CAR REG MA08HSZ TOYOTA YARIS
I want to complain against Toyota please advise me how to and who in Toyota i should complain
I bought a new car from them and found out it is damage car please let me know Thank you
I own a Toyota Corolla purchased 2006 27,000 miles on the clock driving home last Sunday in town traffic the car stopped. I was unable to start it and had to have AA tow me home. It has been examined by my local garage and No. 3 cylinder has dropped a valve, smashed the piston and damaged the engine block and cylinder bore beyond repair. The garage has never seen this before and for such a car with low mileage driven carefully by a retired lady to fail in such a catastrophic way is very worrying. I was fortunate that I did not cause an accident. I am happy to take the pieces into the local garage for inspection which I think should be the case so that a careful examination can be made.
On 7th September 12 I went to Lexus in Cambridge UK and made a claim for several faults under the warranty. The dealers checked my car and sent me away because they could not locate where the noise was coming from on the vehicle. They booked the car in, and changed one wheel bearing, but that was not the faulty one. Then they booked the car in again and changed another front wheel bearing. Then I detected another noise from the rear of the vehicle. I went for detection and after three hours they booked the car in after some days to change the rear wheel bearings. In total I spent several weeks without my vehicle. I had make about fifteen visits to the dealer and spent many hours on the phone waiting for attention. I also paid for insurance cover on the courtesy car they gave me.
Having spent half a year trying to sort out faults and the wheel bearings, there are still several faults eligible to warranty repairs as they are non consumable materials:
1) The right headlight switches off on its own after being on for 20 minutes. Today I received an email from Cambridge Lexus that the bulb is faulty and they asked me to pay for a new bulb. I did not agree because the bulb is works but the controller switches off the bulb by itself which means that the controller needs changing.
2) The paint is gradually coming off along front line of the bonnet without any external cause. There was no external damage. The claim has not been fixed till now but I was promised that it would be fixed from 7th to 9th January 2013. I don’t have a written confirmation for that.
3)The main driving battery has lost its energy-storing capacity: it gets charged at a fast pace as it is quickly discharged.
4)At the initial stages of starting the engine there is bumping sound and the exhaust pipe gives out smoke.
5)The paint is cracked on the left side arch of rear wheel due to rotten metal under the paint.
6)The dash board is not properly fixed and rattles throughout journeys. This gives me headaches from driving which affect my health and safety while I am driving and also affect my working capacity on work days. Neither can I use it for holidays or days off work.
I am more than unhappy with the service which was guaranteed by Lexus and their dealer at the time of purchase : the dealer has failed to provide technical repairs of the warranted faults, as well as an explanation in writing as to why they refuse to honour their customer service policy.
I am currently undertaking a project on ways to improve customer services with Construction Skills and in particular to my department of levy/grant.
I notice that Toyota came top in UKCSI poll result. Could you please tell me the ways in which you have achieved this accolade and what your top pointers are for achieving such excellence.
you could visit the local office and talk with the right person on it..
This is to inform you that you have won a BRAND NEW TOYOTA FORTUNER FACE LIFT JEEP 2010 MODEL and a cash prize of (£500,000.00 GBP). The Jeep comes with a special TOYOTA INSURANCE Cover for one whole year that is till the next promotion in 2012. Is this mail true or fake?
its fake..
I received an e-mail stating that I won a toyota car and cash prize and the contents from them are pasted below:
Can you please let me know the truth in this prize?
Complement of the day,
This is officially from TOYOTA AUTOMOBILE COMPANY. It is legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of this mail. (etc)
Good Morning Sir/Madam
Actually we got mail from TOYOTA AUTOMOBILES COMPANY as “STAR PRIZE WINNER”. It is legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of this mail. YOU ARE REQUESTED TO OPEN THE ATTACH FILE FOR YOUR VIEW!Also they informing us that we have won a BRAND NEW TOYOTA CAMMRY 2010 CAR and a cash prize of (£750,000 00 GBP). Please provide us mail id of your company and customer care phone number.Thanking You…
the phone numbers are already given on this page..you can call them to check if it is true..but mostly such mails are fake..
Recently I have received one email with subject line “OFFICIAL NOTICE FROM TOYOTA AUTOMOBILE COMPANY!?”. THis email contents are as below,
“Complement of the day,This is officially from TOYOTA AUTOMOBILE COMPANY. It is legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of this mail. YOU ARE REQUESTED TO OPEN THE ATTACH FILE FOR YOUR VIEW!. Also there is one word attachment containing “BRAND NEW TOYOTA CAMMRY 2010 CAR and a cash prize of (£500,000 00 GBP). ” for me.
such mails are usually fake but you can confirm with the customer support once