Toyota Australia Contact: Find below customer service details of Toyota cars in Australia, including phone and address. You can reach the below contact for queries on new Toyota cars, prices, dealers, warranty, service center locations, or other questions. Besides contact details, the page also offers information and links of Toyota services in Australia.
Toyota Australia Head Office
155 Bertie Street
Port Melbourne VIC 3207
Phone: (03) 9647 4444
Fax: (03) 9645 1311
Toyota Customer Service (Australia)
Phone: 1800 TOYOTA (1800 869 682)
Phone: 1800 356 554
Phone: 1800 252 097
Roadside Assistance
Phone: 1800 176 837
Toyota Regional Offices
South Australia: (08) 8292 8777
West Australia: (08) 9268 8844
New South Wales: (02) 9710 3333
Brisbane: (07) 3307 8555
Towsnville: (07) 4774 9333
Darwin: (08) 8922 0220
______
Locate Dealers / Service Centers
Click here to locate a Toyota dealer or service center nearest to your street in Australia. You can filter locations by postcode, state or type of service.
About Toyota in Australia
Toyota was founded by Kiichiro Toyoda in the year 1937. Headquartered at Tokyo, Japan, the leading automobile manufacturer employs over 317,000 people across the world. Toyota began operations in Australia in the year 1958. It today is a leading automobile manufacturer in the country. Toyota Australia has manufacturing plants in Altona, Victoria. In 2009, the company produced some 96,817 units in the country. Toyota Australia in 2009 recorded sales revenue of $7.982 billion. In addition, it also exported over 63,000 vehicles to over 20 countries. Toyota Australia has some 210 dealers and employs over 11,000 people across the country.
Toyota’s four wheeler models in Australia include Yaris Hatch, Yaris Sedan, Corolla Hatch, Corolla Sedan, Prius, Camry, Hybrid Camry, Aurion, RAV4, FJ Cruiser, Kluger, Prado, Rukus, Tarago, LandCruiser 200, LandCruiser 70, HiLux Single Cab, HiLux Xtra Cab, HiLux Double Cab and Coaster. Visit the website for more updated models. Read More
I have ordered a Toyota Prado nearly 12 months ago, signed a Contract and specifying in the Contract that the agreement is for the vehicle to be delivered in January 2023 and paid a deposit.
I have had regular updates from the salesman at Ian Weight Toyota in Rockhampton, the latest e-mail today stating that He has not heard anything more about the vehicle I ordered, but they can cancel the Contract referring to some one sided, small print which do not exhibit good faith at all.
I have followed the media and Toyota’s website through the entire “delayed delivery” saga, and been fascinated by all the excuses e.g COVID caused the delays, non conductors used in the micro-chips are unavailable etc.
Can you explain to me how several other vehicle brands are immediately available e.g Kia, LDV, Mahindra, BMW, Mercedes etc. ? Seems to me that Toyota Australia is focusing on the “certified” used car market because they can make higher profits instead of taking their suppliers to task.
Dealers elsewhere insist that they are able to supply in 8 months, did I select the wrong dealership ?
Not knowing when the car will be delivered makes it difficult for me and have income tax impacts on my business, is that my reward for purchasing the Brand for years?
We are owners of Toyota Corolla car for last 10 years. Our Dashboard is melting and we called your office, they advised us to visit any dealer to check it and send documents to your head office. I went to your Waverly dealer workshop in Mulgrave and they took photos of car & all documents. They informed me today that that Toyota head office approved only 50% of claim and not full cost of replacement of dashboard. I am driving other Toyota cars also and they do not have such issues of melting Dashboard. It is definitely main manufacturing defect of your company as I have not seen this problem in any other cars. I came to know through dealers that this problem occurred in Toyota corolla cars and also in few Camary & Company fixed it free.
Hi there,
My name is Vanessa and I purchased a 2007 Toyota Altise model a couple of years ago. I have recently noticed that the dash board of my car has become really sticky and almost like it’s melting, and there is nothing that can actually fix this. Upon further research I have come across a few articles on the internet, that have stated that this is a common problem with the Toyota Altise models that were built in 2007.
I understand that there was a recall of some sort that was issued by Toyota where the warranty was extended for 10 years for this problem. However, the issue is that the problem with the dashboard did not happen within the 10 years from the time that my car was registered/purchased and is happening only now. So how does the warranty period apply to my car when the problem did not happen within 10 years? I have spoken to my nearest Toyota dealership at Deer Park in Vic, and they haven’t been of much help to me. They have however confirmed that this is a common issue with the Toyota’s built in 2007.
The glare from the stickiness of the dashboard is reflecting on my eyes when driving, and it is a serious safety hazard for me and everyone around me who is driving on the roads.
Can Toyota fix the dashboard for me, as it is expensive to fix and I cannot afford it. I have been a loyal Toyota customer for the past 30 years+ and this is the least that Toyota can do to look after their customers!!
Regards
Vanessa Braggs
Hi
We bought 2018 brand new Toyota Camry Hybrid from a Dealer in North Shore NSW on 1st of March 2018. Dealer is very good and very helpful, but his hands are tight as well. Car has problem from day one, but we noticed in second week, when we notice car is making crackling sound from the roof. Car went back to dealer and got fixed with problem with Sunroof.
Problem still persist and never got fixed and car went back to dealer second day and with the dealer since two weeks. Today got phone call and informing us part they got to replace for the car is not compatible. Now they have to order the whole sunroof from Japan and will take two to three weeks.
While contacting Toyota customer experience centre, lady is totally now help full. She is spin Doctor and keep repeating the same thing again and again. Totally missing the point, that car is a lemon. Lot of car made in Japan 2018 with sunroof have same problem.
I am sure Toyota don’t want bad publicity in the market, we are just in process to contact every media outlet available to raise our voice and say even Toyota knows the problem they just not admitting it.
Customer service shut and slams the door at us and not cooperating to us at all. My advice to everyone is “Don’t Buy Toyota……”
We bought the car, too bad and have to keep it and stuck with it.
Contacting Department of ACCC and Fair Trading Today for further advice…
Toyota, Toyota, Toyota!!!!! I love my Toyota Conquest and bought it brand new in 2007. I have taken very good care of it and had it serviced regularly but now I am devastated! The paintwork is rapidly peeling off everywhere. I have had it looked at by panel beaters who say it looks like a fault with the original paintwork. This has apparently happened to other Toyota’s especially darker colours!! I’m sure other owners in similar positions are just as upset as I am. Cars are a big investment and I’m sure all car owners expect that the paintwork is of a high quality. Obviously this is not so with Toyota!!!! It is time that this problem is addressed or you will be having many more disgruntled customers!!!
This has just happened to our Toyota Yaris Gail – the repair centre I spoke to advised it was a manufacturers fault and when I raised it with Toyota who submitted a claim on my behalf – the case was declined. Yes, the car is 10 years old and out of warranty but no where in the world would I expect a car’s paint work to only have a life span of 10 years. For me to pay for the vehicle to be resprayed is will cost me almost the total value of the vehicle it self. I am thinking of taking this to A Current Affair as this is a sham – Australia needs to know the quality of cars Toyota are selling!
Hi I have a 2007 aurion sedan the second one I have owned and I would consider it an excellent vehicle and value for money.Mine recently ruptured a oil cooler hose which is a rubber hose external to the engine.Fortunately it happened on the driveway at home as I left the motor idling for a couple of minutes to run back inside to get something and was shocked to see a massive oil pool under the car as I returned.I quickly shut down the engine and didn’t get time to observe any gauges that may have been on at the time. My mechanic has experienced this fault before the part has been superseded and upgraded to an all metal replacement .This fault could have seized the engine apparently the oil comes out to fast to activate the warning gauges,also its seems Toyota have recalled there vehicles in the US for this but I’ve had only a recall for a window switch there isn’t a recall for this part failure.I was curious for other people’s input and wondered if I should approach Toyota for consideration by them for the repair cost,regards Tony
I have a 2012 Dual Cab Hilux 4×4 Diesel and at around 40,000klm had to replace the Clutch. Not a problem because they covered it under warranty. Last week I put it in for its 110,000 service, and when I went to pick it up they told me I will have to replace the Clutch as well as the Gearbox. The vehicle has always been serviced by a Toyota dealer. Most of the klm are road klm and only been in 4 wheel drive about a dozen times since new. I have spoken to a couple of Mechanics and all can’t believe I have to replace the Clutch and Gearbox. I have asked Toyota if they would replace them because I believe both problems are Factory faults. They did get back to me and told me it was out of warranty and they wouldn’t cover it. If I can’t get any satisfaction out of Toyota then the next upgrade will be a Ford or Nissan.
My Landcruiser (18months old) has had an intermittent fault in the Audio/Nav system where the unit intermittently crashes and reboots itself. The dealer installed a new head unit at the first service , when it was 6 months old ,but the problem still occurs. The dealer has now washed there hands of the problem saying “take it up with Toyota Australia” – not our problem.
My sources inside Toyota tell me this is NOT an isolated problem and they have many similar issues with these systems ( Fujitsu units). As a customer I can only use what little leverage I have . I will not be buying a new Landcruiser in two years time when it is due to be replaced.
I do not have a problem, but disappointment in regards to their customer service. We understand that they have 100s of customers to deal with everyday, and I know no one is perfect. Me and my wife had made a few phone calls may be dozens time to discuss about our account , and we find that the guys are more calm and understand how to connect with us as customers than females, sorry no offence. We spoke to few females CSR we have a different experiences. It’s very nice to hear that everyone are highly experienced and very good at what they do, but if you don’t have the right attitude to go with it……
We just purchased a 2017 Prado Altitude, our 1st brand new car ever! I thought it was going to be an exciting moment in my life but Charlestown Toyota (NSW) took that moment off me. After initially putting a deposit down on the GXL we decided to upgrade a week later. After the strenuous wheeling & dealing they took our free front window tint off us from the GXL offer but only still included the cheap quality looking floor mats (one would assume they would’ve come with the car) & a couple of hundred off a tow bar. I was going to trade in our old Prado but decided to take that off the table when the sales manager accused me of calling him a liar about including the window tint. I did ask if that was still included when we went in to negotiate the upgrade, he did say yes but differs to agree. When spending extra money on a better car I thought we may have been treated more like royalty for spending over $75.000. I instructed that the vehicle was to be registered in my name & on vehicle pick up they had my husbands name on the papers. They then took the certificate back advising me that they would rectify this. I received the same certificate back in the mail. I have just spent 1/2 an hour on the phone to Service NSW to confirm if they did change the registration name & they did not. Not once did they ask who’s name should we like it to be registered in, they where totally focussed on my husband as if I was just a tag along. Wait, there is more. Also on vehicle pick up they kept us there for too long & when I finally got in to my brand new car I found that it had 30km’s on the clock. It was dark by that stage. The next morning we noted that there were 2 greasy hand prints on the ceiling and grease all over the drivers side ceiling handle. I did not dare go back to the dealer in fear that there would be another 3 hours of my life gone that I won’t get back, so I cleaned it off myself. I am not one to normally rock the boat but spending that much money they should have been more diligent in their paper work & should have treated us like an equal couple buying the car & not just assuming that it was my husband. Now I am rethinking as to whether or not to get my services done there or take it back to my local mechanic. So disappointed!
I have recently purchased a new Toyota landcruiser dual cab v8 turbo diesel & ive got to say it is the most unreliable vehicle vie ever owned . The ute continually goes into limp mode & the engine light comes on , not a good feeling when your over tacking a road train towing two tonn of trailer and this happens with my wife & twin children in the car & you can’t pull back into the lane because there is other cars in the lane behind the truck ! The dealership I brought it from only try to blame the after market accessories I’ve put on it but were proven not to be the problem , it seems to me that after 5 times I’ve returned the ute for this same problem , if they can’t plug the computer in & it can’t tell them exactly what the problem is then they have no idea what soever the problem is ! Come on Toyota stop being so reliant on computers & do some good old fashioned basic fault finding of your own without the computer it’s not that hard ! That is if yous actually employ COMPETENT trades people who actually now the product ! I’ve owned a number of new Toyota 4×4 over the past 10 years & it seems to me the reliability of Toyota has gone down the drain ! Knowing what I know now I defiantly would not have brought a new land cruiser I would have brought something a bit more reliable & safe for my kids to travel in ! Something like a Nissan patrol maybe !
I have always had Toyotas. I have never had an issue with any of them. However, I recently bought a second hand 2009 Corolla in immaculate condition. I have had it for 2 years. In the last month, the paint has started to peel off the roof in large sheets. It has now started to peel off in other areas and looks as though it has not bonded to the primer properly. I’m not sure where to go with this. I have taken it to the panel beaters who have said that it looks like a paint defect and would need a total respray. My ex-husband is a panel beater/spray painter and he said the same thing. Also, the dash and rear lights work sporadically. I have had it looked at by auto-electricians who have both been totally bewildered by the situation. Has anybody else had this problem with paint and lights? The previous owners came to see me when they noticed the paint and asked what happened. I have known them for most of my life. They are car enthusiasts with vintage cars of their own. They are meticulous with their vehicles, which is the sole reason I bought this car from them. I am embarrassed driving this car on the road as great sheets peel off while I’m travelling. I’ve never been in this situation before and am not sure what to do next.
I am typing this because of poor customer service from Blood Toyota Geelong. A couple of years ago I purchased a car for my daughter from Blood Toyota Geelong in Victoria. At the time of sale and the reason I bought the car from Blood Toyota was it came with a 3 year warranty regarding that the car was serviced at their premises during the 3 years as I was told. Now I have an issue and the reason why they won’t fix this issue is because the car was not service every 6 months or 10’000 km which ever came first. My daughter maybe did 1’500 km in these 6 months intervals as she goes to Uni in the city and uses public transport most of the time. My point is why would you service a car every 1’000kms to keep this warranty when the car doesn’t need it. The answer I get from them is “it’s in the fine print”. As I was interested in buying a new car from them, now they have burnt themselves because of this.
Agree with Wayne Evans about Downtown Toyota. I live in the NT and purchased a new Prado through Downtown in 2010. The vehicle was delivered on a truck that had blown a hydraulic ram and covered the car in oil, it also had a strap that had been hitting the vehicle for the whole trip and had left a patch of 50 odd small dents in the car. The truck driver said we had to deal with Downtown Toyota for insurance. Downtown had us source 3 quotes (travelled 320km to Darwin and overnighted) then delay over delay and eventually didnt respond to us until after around 2 years (many emails and phone calls) they told us its not their problem.
I readily shared my (factual) experience with anyone that wanted to know, some of whom where looking to purchase from Downtown Toyota, while I had no luck dealing with them at least I could prevent others from a similar experience.
Hi from the above comments it seems poor servicing is not uncommon. I purchased a 2010 Toyota Camry, which has done 86.00km so when i got it serviced at 92,000km the front struts were leaking, the sump was leaking which i am told is common in these cars the gasket is silicon, lower control arms the bushes are beginning to crack. I have driven British cars Holdens Fords and this sort of maintenance usually occurs after you have done 100,000km. has Toyota dropped its standard
We recently bought an My10 Toyota Hilux from Downtown Toyota Morningside Queensland. On driviing the vehicle down the highway to the Sunshine Coast the vehicle began shaking through the steering wheel and the seats from 90kph upwards. The next day I took it to an RACQ repairer who rotated and balanced the wheels. They reported it is either tyres or shock absorbers causing the fault. We took it to Pedders Suspension who advised front and rear shocks need replacing and vehicle is sagged at front by 50mm.
With agreement from Downtown Toyota the vehicle was checked out by local dealer Sunshine Toyota who rotated wheels to best position on vehicle and rebalanced the wheels and reported to Downtown Toyota. They say problem is caused by tyre runout. While improved the vehicle still shakes at 90kph and am concerned that when I have to rotate them to extend tyre wear the vehicle will shake even worse
Downtown Toyota will not take any further action to rectify the problem(replace tyres).I paid $24000 for this vehicle which is a big stretch for us and thought by purchasing a Toyota vehicle from a Toyota dealer that we would get a problem free vehicle, we were very wrong Downtown Toyota don’t care about the customer once the vehicle is sold, other matters that occurred with Downtown Toyota and this vehicle and purchase are;
1.The jack and tools were found by me to be missing from vehicle,lucky we did not get a flat tyre on the way home.
2. Apart from our copy of the roadworthy we have no other paperwork. Downtown said they would email the contract but have not done so despite a few requests.
3.Weather strips are missing on the roof.This was mentioned to salesman but did nothing about it.
4.The front Toyota driver side mat is actually for the LHS and was defected by Sunshine Toyota.
4. The vehicle was serviced by Downtown toyota and service book stamped but oil filter is a Ryco filter not a Toyota filter. Either Toyota is not using their own parts or the service was not done.
Am very unhappy with this Toyota dealership and if nothing further can be done then I intend to take this matter to a 3rd party.Beware of buying a vehicle from Downtown Toyota.
You have the worst part service i have ever had from any company. Grand Toyota WANGARA and Grand Toyota CLARKSON . To contact them by phone, no parts staff will pick up the phone, Leave a call back . no parts staff will call back. im told there busy serving customers , yet when i walked into clarkson toyota theres no staff at the parts counter and no customers. Please feel free to contact back. As i still have not got service.
My name is Hossein and bought a Toyota Camry Hybrid, Registration no: 1DX0853 on Feb 2012.
I`d paid over $1800 for extra 5 years Warranty (Till 2017). I did pay this amount. because, my family and I just arrived to Australia and needed to have peace of mind during next 5 years and be able to use a warranty in all of Toyota branches in Australia. but after three months I have received a cheque and a letter from Scarboro Toyota which they refund me all amount of the warranty and the warranty had been extended with no charge. But, I must go to the Scarboro Toyota branch for regular service ( Traveling over 35 km from my house each time).
I had regular called from Scarboro Toyota which reminding to keep the warranty, I need to attend to the regular service and when I attended the appointment on 10 August 2015. I just found out my warranty had been cancelled on 2013 because, I attended to the regular service on 9 months instead of 6 months. The reason of that delay was, I had major surgery at Osborne park hospital and wasn`t able to drive my car for over 3 months.
On the other hand, every six months, I had regular phone call from Scarboro branch and they just always remind me to keeping the warranty I should attend the regular service since 2012 till July 2015.
Please note, my car is just worked less than 12000km each year since I bought it.
I cannot use my car for over 10 days because, the injectors need to be changed and I had chat with aftercare manager at Scarboro Toyota, and he advise, I must extend the warranty again and should pay over $1650 for another three years. I just thinking, I`ve been on deceit or tricked on this deal and Scarboro Toyota doesn’t care about existing Toyota owners and they just wants to sell the car and forced people for services money and chasing any simple reason to cancel the warranty and just get the cash.
Now I`ve got serious difficulty because, my new baby boy is just 2 months old and his mom still on post maternity recovery and they need this car to be fixed ASAP. But unfortunately, I have not got any response from Scarboro `s manager whenever I contacted them during last 10 days.
Could you please, advise
Thanks and Regards
Hossein
My husband and I purchased a Toyota hilux in July 2013 from Mareeba Toyota registration number 409TBY , we were also persuaded to purchase a Toyota canopy at the time. Toyota fitted the canopy on our vehicle before we took delivery, during this time the fitters had put a 1 1/2 inch long and deep scratch on our vehicle during the fitting process. We were very unhappy about the damage and the length of time it took Toyota to have our car ready.
The Mareeba dealership organised for our vehicle to be repaired with a local spray painting company; Paul Jerome paint and panel, after three different attempts and 8 months later our car is now in far worse repair and I believe the market value on our vehicle has now been dramatically reduced as a result of the cowboy attempt to rectify the damage (i have attached photos showing the damaged/ botched repair). We did not want to return vehicle on the third occasion and we expressed our concerns to Mareeba Toyota Management, however the Mareeba Toyota management team advised us that we were not entitled to take our car to another company to have the damage repaired as it was now an insurance issue.
We are so unhappy and discouraged by our whole experience with Toyota, and what should have been an exciting and joyous experience has just been an extremely stressful and an upsetting time. I would like something to be done about the damage to our vehicle done by both the Toyota fitters and the ‘cowboy’ spray painters, and we will not return the vehicle to them a fourth time! I need the problem rectified immediately!! We understand that this is now a third party issue, however as Toyota sold us the vehicle and Toyota initially damaged the vehicle, it is Toyota’s responsibility to us as Toyota customers to ensure the problem is rectified and resolved.
I would like to inform you that I am lucky to be alive and also my family. I took my brand new toyota corolla for the first 1000km service at Lemans in Deer Park two weeks ago. Straight away i could smell something was wrong, but I thought they probably topped up the oil and that could be the smell. How wrong I was, I have been feeling so sick especially the last week, where i have been bed ridden with no energy and feeling nauseas. Today our car was smoking from the engine and we bearly made it home we thought our new car was on fire and going to blow up, with a burning smell and smoke. My husband opened the bonnet and found the oil cap had not been put back on, I have been driving everywhere with oil spilling out all over the engine, and I have been inhaling this for the past two weeks feeling like i am going to die. I am so angry I am sure this has done alot of damage to my new car and to my health, I cant believe how irresponsible your mechanics are to do this to my car. I would like to make a formal complaint and I would like my email put on file for future problems that arise from this negligence to my engine and long term effects to my health. We have taken photos of the oil all over the engine. I would like an experienced mechanic to look at my car. I would appreciate a response asap.