Contact SriLankan Airlines – Thailand: Find below customer care details of SriLankan Airlines in Thailand, including telephone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on SriLankan Airlines.

City Office
SriLankan Airlines Ltd.,
942 / 34 -35, Charn Issara Tower 1,
Rama 4 Road, Suriyawongse, Bangrak,
Bangkok 10500, Thailand.
+66 2 236 8450 / ext. 1 (Reservations & Ticketing)
+66 2 236 8450 / ext. 2 (Sales)

Airport Office
SriLankan Airlines Ltd.,
Room Z 3 – 002, Level 3,
Airport Operations Building (AOB),
Suvarnabhumi Airport,
Bangkok, Thailand.
+66 2 134 2081 / 2


Book SriLankan Airlines Flight
To book SriLankan Airlines flight online click here

About SriLankan Airlines
SriLankan Airlines was founded in the year 1979 and is the national carrier of Sri Lanka. The airline operates from its main hub at Bandaranaike International Airport (Colombo) and flies to about 51 destinations. Read More

This article has 21 comments

  1. Weerasinghe Reply

    I flew with your airline on 7th January 2017 between 7.20 to 12.15 from Colombo airport to Suvarnabhumi Airport.
    My checked in luggages did not arrive at destination and has been missing for two days.
    Airline details:Sri Lankan Airlines : UL 890 (Colombo to Bangkok)Bangkok Airline : PG 707 (Bangkok to Yangon)
    Here is baggage tracking numbers : UL 504335 and UL 504336.
    It would be great if I could get help to locate my baggages and get back to Yangon as soon as possible as I have my personal stuff including my daily medicines.

  2. Mike Reply

    FLY THIS AIRLINE AT YOUR PERIL!!! I obtained an electronic visa and I purchased a round trip ticket from Hua Hin Thailand.. Upon checking in for my return flight to Bangkok lady REFUSED to issue ticket because I did not show a return ticket from BANGKOK TO SAN FRANCISCO!!!!!!!!! Immigration refused to EVEN ASSIST-APPEAR-and boarding refused. BE SMART-AVOID AIRLINE

  3. SHEERAZ Reply

    I want to visit your office in Bangkok tomorrow therefore please send me the complete address with contact numbers. Thanks

  4. somnit Reply

    UL flight BKK-CMB… destination is to MRIA Hambantota.

    I see there is a transit of over 12 hours. while in transit can we go out of the airport & spend some time outside & get back in time for the next flight?
    Please response.

  5. J Reply

    I have been trying to reach your offices for 45 minutes at the number posted on your website, to no avail. It is urgent and will affect my luggage upon reaching the ticket counter. I will have at least 4 pieces, maybe 5, as I have a new assignment in the Maldives. I want to be very sure the excess baggage is not a problem and each piece will only require an added fee. Please respond ASAP. Thank you.

  6. paul Reply

    As in the past I have tried without success to call reservations in Bangkok to book some tickets to Colombo. I do this annually and always end up booking and travelling with Cathay as Sri Lankan airlines never picks up the phone or the line just disconnects. You would think that in this day and age a direct booking from a customer might mean something to a company as they are not paying out a commission to an Agency, but no, instead of hiring someone to answer the phones they loose my business again.

  7. C.Zachariah Reply

    How i can book air ticket through my debit card (K bank ,Thailand)?
    Any booking office at Pattaya (Thailand)?
    what is the business hour at Bangkok office?

  8. Chantarawan Reply

    I try to contract the company to ask about the ticket price.. But like usual no staff pick up the phone.

    I would like to book a ticket round trip from Bangkok to Beijing , Beijing to Thailand (int airport) for 2 adult ( thai resident) and one way for 2 kids ( 11 months and 2.9 years old). My trip is around ( don’t fix the date yet) 15 Dec’2012 but the problem is I can’t find the price for the open ticket in e-booking. How i can pay for the ticket if i don’t have credit card?

  9. Papangkorn Reply

    I would like to ask you a question if the luggage should not exceed 32 kg. If I have more than 32 kg. how much does it cost? Can you please suggest me about the extra luggage, what is the best and cheapest way to do? At last I would like to confirm my flight and my code is IFCMGB from Bkk to France, Papangkorn Kongmanwatana. Many thanks.

  10. Ugoh Reply

    I am in Thailand right now and would like to return earlier than date booked. I would like to reschedule my ticket as soon as possible.

  11. Natthita Reply

    Hi I have tried to call you several times but without success.

    I have made the reservation via the internet including made a payment by credit card (booking reference JGA4C6). I already received the E-ticket, however, after making a payment, the website is shown “incomplete booking”. Please confirm my reservation asap as I have received sms from the bank that they already charged for my air tickets in USD currency.

    I look forward to hearing from you asap.


  12. Liz Reply

    Hi I would like to change my out going flight from Bangkok to Colombo for Feb 1 but I can’t reach anyone in Bangkok to make the change. What is the correct telephone number and how can I do this? I want to keep the out bound portion of my ticket the same… In my confirmation it said first change is free, can you let me know if there is availability? Thanks

  13. lili Reply

    I have some question about E-BOOKING RELEASE & INDEMNITY document in the part of “travel sector” what does it mean for it? I dont know how can i fill it, thanks

  14. David Reply

    There are two charges on my American Express card. One charge posted 5 Decmeber 2011 for $ 1,520 is correct for 2 passengers traveling to Colombo from Bangkok on 28 December (Booking Reference JLPKT) and the second charge for $ 703.00 is incorrect and should be removed please remove this charge of $ 703.00 by submitting a credit for $ 703.00to my American Express account.

  15. weil Reply

    I have a return ticket and would like to reschedule it to 5 or 6 days ahead.
    What is the cost of having these changes. pla advise…

    • CCC - Sam Reply

      usually that depends on the seat availability and accordingly you will have to pay the fare differences..sometimes it can be more or even less..just visit the website to get more details..

  16. Ritu Reply

    How can I make a complaint on baggage? Should I write an email? or can I call the customer support

    • John Eyre Reply

      I also have a question about baggage that’s been outstanding since Sept 2010. My small claim for a refund of expenses I incurred when my baggage was delayed was,accepted but since then all I get from customer care is repeated failures to reply to all my correspondence about how to pay it to me. It seems to be very difficult to contact Sri Lankan and have any sort of meaningful dialogue with them.

  17. Tony Rigby Reply

    Hello there,
    Next April my family and I are returning from Thailand to live in the UK, and we are thinking of flying Bangkok-London with Srilankan Airlines. If we stopover in Srilanka for a few days will the price of the flight still be the same ?
    Tony Rigby

    • CCC - Sam Reply

      it depends..the price keeps varying..why dont you call up the customer care?

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