It’s sleek, it’s gorgeous, it’s massive, it’s majestic — this is where you want to be at least once in your lifetime! Singapore’s Changi Airport is a happening hub. Calling it simply an airport is diminishing its importance as a place that offers a multitude of things as attractions to its visitors and travelers. The airport is often alluded to as being a mini city within a jewel city (Singapore).
Singapore Changi Airport is one of the largest in Southeast Asia and is located in Changi, Singapore. It covers an area of approximately 13.4 square kilometers with four terminals, four runways, car parking bays, a transit hotel, gardens, and a boutique shopping center. It is owned and operated by the Changi Airport Group, a government-owned company that manages and develops airports in Singapore.
How to Contact
The section has the address, along with phone and email. If you have a complaint on lost baggage, we suggest you to contact the respective airline. For those who have travelled on Singapore Airlines, we have a guide that will help you report lost baggage.
Address
Changi Airport Terminal 2,
Airport Boulevard, 60, Singapore
Support
Phone: +65 6595 6868
Email: [email protected]
Overview of the Airport
The airport was opened to the public in 1981. Ever since it has undergone many expansions and extensions to accommodate the increasing number of passengers and airlines.
Singapore Changi Airport has been awarded the title of being one of the best airports in the world for all good reasons — a resort per se, it houses a transit hotel for passengers with long layovers replete with five-star features like a spa, jacuzzi, power showers, swimming pool, health and fitness center, etc. They are sure to knock off the stress and sweat, relaxing and prepping you up for your next flight!
The airport has four terminals each offering features like restaurants, cafes and food outlets, duty-free shops, luxury brand stores, electronic stores, and so much more.
The airport offers some of the best amenities to passengers to enhance their travel experience. The Jewel Changi Airport, the Changi Airport Transit Program, state-of-the-art facilities, comfortable seating areas, free WiFi, charging stations, etc. are just a few to name. The airport’s cleanliness and efficiency have consistently earned high rankings in customer satisfaction surveys and awards.
There are connecting sky trains to take you from one terminal to another — so you can imagine the magnitude of its proportions!
What You Should Know of the Terminals
Singapore Changi Airport is one of the busiest and most renowned airports in the world, serving millions of passengers annually. The airport has four terminals, each with its unique features and facilities. Here’s a brief overview of each of its terminals.
Terminal 1 — This was opened in 1981 and underwent a major renovation in 2012. The terminal has a capacity of handling approximately 24 million passengers annually and features various amenities, including restaurants, duty-free shops, lounges, and a rooftop swimming pool. Singapore Airlines, Air China, and Air New Zealand operate from terminal 1.
Terminal 2 — Terminal 2 was opened in 1990. It has a capacity of handling roughly 30 million passengers annually. The terminal features a variety of retail shops, restaurants, and lounges, including the world’s first airport-based movie theater. Cathay Pacific, Delta Airlines, and Emirates operate from terminal 2.
Terminal 3 — Terminal 3 opened in 2008 and has a capacity of handling at least 22 million passengers annually. It features various retail shops, restaurants, and lounges, including a butterfly garden, a 24-hour food court, and a rooftop pool. Singapore Airlines, Garuda Indonesia, and Qatar Airways operate from terminal 3.
Terminal 4 — Terminal 4 opened more recently in 2017. It has a capacity of handling 16 million passengers annually. It features various innovative technologies, including automated check-in kiosks, self-bag-drop machines, and a centralized security screening system. AirAsia, Cathay Dragon, and Korean Air operate from terminal 4.
How to Check Arrivals and Departures
There are several ways to check arrivals and departures at Singapore’s Changi Airport.
- On the Website — Visit the airport’s official website www.changiairport.com.
- Click on the ‘Flights’ tab on the home page, and you will be directed to the page that will provide you flight timings, boarding gate number (departures), terminal number and belt number (arrivals), and other live updates by entering details like your flight number or airline, and date of arrival/departure.
- Using the Changi Airport Mobile App — Changi Airport’s mobile app is available for download on both iOS and Android devices. The app provides real-time flight information, as well as other useful features such as maps, shopping and dining options, and airport facilities information.
- Viewing Flight Information Screens at the Airport — As in airports across the world, Changi Airport also has flight information screens installed throughout the terminals, providing real-time information on arrivals and departures.
- Call the Airport’s Information Hotline — If you are not comfortable with technology, or do not have access to the internet or a mobile device, you can call the airport’s information hotline at +65 6595 6868 for flight information.
Know the Lounges Available at Airport
There are airline-specific lounges, independent lounges, pay-per-use lounges, and membership lounges at Changi, featuring top-class amenities like resting areas, internet stations, shower facilities, complimentary WiFi, buffet spread, bars, private meeting rooms and business centers. The mentioned features are not common across all the lounges though.
Please remember that you will be eligible to access facilities depending on the airline and class you are flying, and the fee you are willing to shell out to access those amenities. All of these lounges are open 24/7 for travelers. Please check out the following lounges terminal-wise.
Terminal 1 has British Airways Lounge, Marhaba Lounge, Emirates Lounge, Qantas Business Lounge, Qantas First Lounge, Qatar Airways Premium Lounge and SATS Premier Lounge
Terminal 2 has SilverKris Lounge, SATS Premier Lounge, SATS Special Service Lounge and KrisFlyer Gold Lounge.
Terminal 3 has Marhaba Lounge, SilverKris Lounge, SATS Premier Lounge and DBS Asia Treasures Lounge. Terminal 4 has Cathay Pacific Lounge and Blossom — SATS and Plaza Premium Lounge.
Click on the link here to be directed to the list of lounges available across all four terminals at Changi. The page has the contact numbers of each lounge along with their location inside the airport premises.
Amenities Available at Singapore Changi Airport
The airport is truly a shopper’s paradise. From Louis Vuitton to Gucci, Charles and Keith to Zara, alongside many other boutique stores, you will be spoilt for choice at Changi, if you are a compulsive shopper. There’s something for everyone, from high-end to mid-range. What more? You get shopping vouchers (one voucher per person) if you are flying by Singapore Airlines, Air New Zealand, or Silk Air.
As discussed earlier, Changi Airport has several types of lounges operating across all four terminals — from airline and class-specific lounges to independent and pay-per-use ones where you can access multiple A-grade features, including shower and spa facilities, gourmet buffet spread, bar, resting rooms, business centers and meeting rooms and free WiFi.
Several baby rooms at the airport offer a comfortable and private space for young mothers and parents to feed and care for their infants and toddlers. The rooms are well-equipped with changing tables, nursing zones, hot and cold water dispensers, and diaper disposal units. There are strollers for free use within the terminals. The rooms are regularly cleaned and kept hygienic.
To meet the financial needs of passengers, Changi offers banking services and ATMs at several locations within the premises. The presence of these services makes sure that the passenger experience at the airport is not disrupted in any way. Money transfers, currency exchange, cash withdrawals, account balance checks, etc are made convenient and accessible.
There are several car parks available at Changi which makes travelling to and from the airport hassle-free for passengers and their relatives. Further, you have transit hotels inside the airport that offer comfortable rooms and amenities to passengers with a layover of 6 hours and more.
There are several gardens at Changi airport but the ones that deserve a special mention are the butterfly garden, the cactus garden, and the sunflower garden. The presence of a green landscape inside an airport gives it a refreshing look and feel, imparts beauty and splendor to the interiors, presents a soothing ambiance, and makes it a healthy zone.
Changi airport offers free WiFi service throughout the airport across all terminals which makes it convenient for travelers to stay connected with their family, friends, and business/work associates.
Did you know? Singapore’s Changi Airport was one of the first in the world to start an airport theater for transit passengers on long layovers. Today, it has two such movie theaters that run 24/7 and show the latest blockbusters.
Passengers with layovers for more than 5.5 hours can take a free city tour of Singapore which lasts for 2 hours at the most. There are numerous dining options suiting all budget types, ranging from fast foods to Michelin-starred restaurants.
Changi Airport has several entertainment options for all age groups, from music lounges and gaming stations to art exhibits.
