Contact Singapore Airlines – Colombo: Find below customer care details of Singapore Airlines in Colombo, Sri Lanka, including phone and address. You can reach the below contact for booking a new ticket, cancellations, refund, baggage claim, cheap airfares, deals or other services of Singapore Airlines.

Singapore Airlines  – Colombo

City Office

GSA – Aitken Spence Aviation Pvt. Ltd.
7th floor, Aitken Spence Towers II
315 Vauxhall Street
Colombo 2
Sri Lanka

+94 11 2499699 (Reservations)
+94 11 2252264 (Airport)
+94 11 2499696 (KrisFlyer and PPS)

+94 11 2499698 (Reservations and Ticketing)
+94 11 2499716 (Sales)
+94 11 2252262 (Airport)

[email protected]

Internet Helpline

+94 11 2499699

SIA Airport Office

Room F-D-25 to F-D-27
1st Floor, New Departure Public Concourse of the Passenger Terminal Building,
Bandaranayake International Airport,Katunayake
Sri Lanka.

+94 11 2252264
+94 773 580597

+94 11 2252262

SriLankan Airlines Baggage Services Counter

+94 11 97332418,  +94 11 97332359

Call Centre 24/7 (Singapore)

Phone +65 6223 8888
Fax +65 6786 6947

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About Singapore Airlines

With one of the world’s youngest fleet, Singapore Airlines is a leading travel brand in South East Asia and South Asia, operating from its main hub at Singapore Changi Airport. Founded as Malayan Airways in the year 1947, later changing its name to Singapore Airlines in 1972, the airline was in 2010 ranked 27th on Fortune World’s Most Admired Companies. Singapore Airlines currently flies to about 99 destinations in 39 countries. The airline was the first in the world to operate an international commercial flight across the Pacific Ocean Read More.

This article has 22 comments

  1. Subhani Reply

    I am from Sri Lanka.I am travelling to Australia for the first time on student visa and I booked my flight online. Could I please know, whether I could receive an extra baggage allowance other than 30kg?

  2. Savi Reply

    I have been traveling from Sri Lanka to New Zealand once a year for a long time. i am a member of Krisflyer too. I have to wait a long wait on transit at Singapore (12 hours) nearly 1/2 a day. Can you please let me know do you provide hotel facility or any other benefits for the long await or can you please advice me whether there is any possibility of reducing the transit hours.

  3. S.T. Kodikara Reply

    Though I have lodged my complain on my loss of luggage during a journey from Colombo to Beijing on 02nd July 2012 and received a File Reference No.PEKSQ 18332, so far I did not get any response from any authority of the Singapore Airlines even in Singapore Office in Colombo, Sri Lanka. I am still awaiting for your response!

  4. YASH Reply

    Need to contact reservation to ask about how wheel chair assistance work.
    This is urgent. have tried all the numbers on this page , but none of them work. very disapointing. I have made these calls from overseas, and it cost me but wiyhout any results.

    Pls let me know by email or provide me a correct number that i can talk to someone in CMB.

  5. Abilash Reply

    I’m traveling to Australia via your airlines on a one way trip.I would like to know the baggage allowance that you would be able to provide?

  6. Mrs. P. N. Jayawardana Reply

    I would like to take this opportunity thank Mrs. Manori Suriyabandara for the excellent service given to us ( My / self & daughter) on 30th of July 2012 when we flew to Singapore on SQ469.
    We are very frequent travelers on business class. But always there had been never ending issues with our seating arrangements. We always prefer the front row window / aisle & aisle mainly because of our 07 year old daughter. All the time the front row on Business class has been empty and even on request we were not given from this end and even from Singapore end. It has been highly disappointing. But this time Ms. Manori came to our help and she gave us the best she could offer. I will mention our Krisflyer Numbers so that you see how often we fly on SQ…..But our request are never been fulfilled. Hope for the best in the future with our seating arrangements.

  7. sam Reply

    Im from sri lanka, and i happen to have a desktop computer which i would like to take with me to New zealand. The computer will be disassembled and there are two LCD monitors,harddisk and some circuit boards to carry. How will SIA allow me to cope with this matter..

    I’m a software engineer and i will be departing to New Zealand for a long time. My desktop computer is very very important for me to carry.

    is it allowed to carry such goods, will i be charged more,— Kindly advice regarding everything i should be aware regarding this!!! thank you!

  8. jacintha Reply

    Dear Sir,Madam,
    Could you kindly let me have the lowest rate air fare to Singapore – one way and both ways.
    I also need to know where to find a motel for the lowest rate since my son is going Singapore for higher studies. Do you have any promotional air fare from 20 to 22 March 2012.
    Thank you very much for your services.

  9. lyzel Reply

    My boy friend from kuwait is travelling through Sri Lanka Airlines going to Singapore. First he will stop at colombo but i dont know which terminal?

    • Durais Reply

      Hi Lyzel..
      Colombo has got only one terminal, so no worries.. The Sri lankan ground staff will be more than happy to assist your bf on his transit in Colombo.
      feel free to ask for further information if required coz im based in colombo

  10. Claudep Reply

    I Have a Guitar to be taken to Sydney. Its in a soft cover. Can I take it as hand luggage. It not a big guitar, just a standard sized Yamaha.

    I am on the 1.20 flight on 6th Morning.

    Please reply soonest. Thanks

  11. jayasundara Reply

    i am leaving sri lanka on 4th january for masters degree for one year period at seoul, e-ticket 6185375090287.flight nos are SQ469 from colombo and SQ016 from singapore.i have been allowed only 20kgs for the baggage.could you allow any additional kgs for me because i am going there for one year period.your early reply is very much appreciated.jayasundara.

    • customer help Reply

      additional baggage can be carried for an extra cost..kindly contact the customer help desk

  12. William Joseph S Reply

    I have sent two emails from Sydney to
    reserve two seats for Mr.K.Jeevanathan &
    Mrs.N.Jeevanathan Dep.COB/SYD any date
    from 1/1/12 to 19/1/12. I have still not
    got the reservation confirmation. I need this confirmation to advise the
    Australian Visa Office. Please help me

  13. T.Munasinghe Reply

    Is there any provision for health insurance coverage during my stay in S pore.
    If so how do I make the necessary arrangements and also costs

  14. suji prabhaharan Reply


    • CCC - Sam Reply

      you will have to pay for excess baggage..reach the customer support for details

  15. Natalee Reply

    In the circumstance of migrating from SL to Australia, is there is a possibility that i could take excess luggage. Do i need to inform this prior to obtaining the ticket?

  16. amila Reply

    I am flying to Narita on 23rd via SQ.
    what’s maximum weight i could carry.



    • CCC - Sam Reply

      better to reach the customer support once on could even check the website

  17. Saman De Silva Reply

    Need to purchase two economy class return air tickets to Singapore and arrange a hotel stay for five days between 14th August and 31st August.

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