Contact SilkAir – Singapore: Find below customer care details of SilkAir airline in Singapore, including telephone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on SilkAir.

SilkAir – Singapore

371 Beach Road
#17-08 Keypoint
Singapore 199597
Tel (65) 6223 8888
Ticketing Fax (65) 6221 2221


Book SilkAir Flight
To book a SilkAir flight online click here

SilkAir Customer Care
Tel : (65) 6223 8888 (24 Hours)

About SilkAir
SilkAir was founded in the year 1989 as Tradewinds. The airline is a subsidiary of Singapore Airlines and operates to over 30 destinations. SilkAir operates from its main hub at Singapore Changi Airport. Read More

This article has 37 comments

  1. Gladys Leow Siew Yen Reply

    Dear Sir / Madam

    My family and I were onboard flight number MI 771 on 11 January 2018, we had a great flight and would like to thank the whole set of cabin crew and Cockpit crew for the fabulous flight.

    Specially thanks to Zaki Kamal and Jaclyn for their wonderful and professional services rendered. Keep up the good job and keep the warm and amiable smiles going.


  2. Anthony Reply

    08/12/17 Flight MI915 from Kunming to SG – My wife was served chicken with rice during flight from Kunming to SG. A short while after, she felt her stomach unwell. On landing at Changi Airport she vomitted once. On reaching home, which was around midnight, she vomitted again. During the night, she also had diarrhea. She consulted a GP the following morning and was given an injection, medication and 2 days medical leave for her condition. I wish to state that she only had bread for lunch before the flight.
    Fellow passengers near us were also complaining that the quality of food tasted bad.
    Please take note and acknowledge this feedback.

  3. Cher Reply

    Dear staff.

    Good morn.

    Have been waiting a long time to book seats to HIROSHIMA Japan in October/ November which is only 3 months away.

    unable to book. By the time you are open for booking it’ll be too late for us to book hotel rooms.
    Japan’s hotels are booked out 6 months ahead during peak travel season.

    There aren’t any announcements lately either.

    Can you please release your seats and fares to Hiroshima asap?

    Can you give indication of economy class fare please?

    Many thanks

  4. Cheryl Pieterse Reply

    Hi. We flew Silk Air yesterday from Siem Riep to Singapore. Our flight number was 615. I have flown using a variety of airlines worldwide & I have never ever experienced such amazing service as I did yesterday. A young man called TIM ( I have his picture ) looked after my family and myself. He was incredibly polite, cheerful and considerate. What an incredible asset he is to your company!

  5. Tan Han Keat Reply

    Received promotional flyer from SilkAir which offers return fares Singapore/Chongqing for S$299. Searched many dates for July but just could not find such bargain. Rang SilkAir and phone went to call center in India. Spoke to a receptionist who could hardly understand my request, likewise I could hardly understand her. Plan to visit Chongqing in month of July for 10 days. Dates flexible as long as in month of July. Can SilkAir revert please?


    Dear Sir,

    I was to leave to Singapore by MI (SQ5333) from Bangalore to Singapore at 9.45 am today Dec 26 2016 On reaching airport and at the checkin counter the staff say flight is rescheduled to 4.15 pm.
    There is no place for us to even sit and work and hence returned home, spending huge amount on taxi. I would have expected an SMS from you so that i could have planned my travel accordingly.

    Imagine waking up early and rushing to airport and standing in the que for sometime. We could only see the que was not moving.

    Better planning helps all.

    Merry Christmas and Happy New Year to you all.

    Pls take care of this in future.

    Tks, Raghavendra B V


    Dear Respected Chief Executive
    Silk Air
    I am very much disappointed today with the behaviour of Silk Air Station Manager and staffs of Kathmandu, Nepal. I was in the airport for the KTM-Singapore flight No.MI 411 of the Silk Air scheduled to depart at 1:00pm but departed at 1:15 pm. I was in the airport at 12:15 noon, which was little delayed due to heavy traffic obstruction in the Kathmandu city, At that time, I could not find any staff in the airlines counter. After lot of effort, I could contact the Station manager, but he denied to issue me boarding pass for the flight saying the counter is closed. I repeatedly requested him to consider my urgency to arrive in Singapore today, but he just denied. He had enough time to consider the case and issue boarding pass, but he was just rude and denied. The behaviour gave me great psychological and physical loss, and I would like to request you for indemnification of the loss. I hope that you will take urgent action to indemnify me for the loss and take immediate action against such rude behaviour so that such bad behaviour do not happen again and improve customer relationship.

  8. Leong Chee Kuan Reply

    Hi, I am Leong. Booked return tickets for 9 to Phnom Penh for Aug 16. Realized the return date was wrong later. Ms Rexy of customer service helped me rectify the error.

    Thanks so much for the prompt and efficient help.

  9. N Reply

    I just made a booking on SilkAir the cost was 799USD for 5 people (Siam Reap to Singapore) on 20th of July. While finalizing the booking (had filled in cc details and just wanted to push the ‘send button’. The site was suddenly blocked, send me back and gave error messages. I went in again and had to do all over. Now the cost was USD842!!!! Also the seats I had blocked 2minutes before where all gone?? I have never had this with any other airline, normally what you book stays in the system for you until you finalize, cancel, at least for a few minutes???? It is completely unacceptable!

  10. Himanshu Gupta Reply

    I’m travelling through Hyderabad to Singapore on MI 473 as the flight is more than 2 hrs delayed the check in counter informed me that they have arranged for light snacks to be served. Upon reaching the snacks counter they made an entry in their register and handed me 2 pieces of vegetable sandwich. The bread was so stale that none of the passengers ventured to even finish one. What’s the point of serving such a stale food? You are only undoing the good name you carry. Extremely disappointed

  11. Carmen Reply

    I travelled from Singapore to Kuala Lumpur for biz trip on 31 March 2016 (SQ5320 – codeshare with MI). I was very surprised that the crew actually give the announcement in Malay.

    Why not English? Passengers onboard couldn’t understand!

  12. Vanessa Reply

    Just went to airport to check in with SilkAir at T2 and because this is the first time we are flying with them(hopefully this is not representative of the entire experience) I asked the counter lady (Rina Chang) if I needed to to do the “fast check-in”. She was super curt and had a difficult accent to understand. I didn’t understand her and she just kept repeating her sentence instead of just saying yes/no. She basically argued 3 times before I asked her to say yes or no. She gave me a dirty look and repeated the same sentence again (still not really sure what she said – something about infants). Rina really needs customer service training!

  13. Charlotte Glennie Reply

    Hi I have a booking for one adult and two young children. We all need to sit together please but online I could see no available seats. Please confirm this is possible ASAP. Booking number YTVS2Z. No answer on your phone line! Thanks, Charlotte

  14. Mark Lewis Reply

    Well, my patronage with Silkair has now come to a close. You may have noticed (if you check my Kris membership) that I have not flown with you for awhile now. When Silkair started operations in Darwin, I was one of the first passenger to enjoy and support your service. Unfortunately you have now completely abandoned Darwin without a second thought to your customers. The services you now offer are completely useless. Flying to and from Singapore VIA Cairns or Perth, what nonsense. Or leaving Darwin late in the afternoon and arriving in Singapore to late to catch any on going flights. I complained when you started ripping customers off to pick a seat, now your prices are so high you are not even considered a viable alternative. I now fully support MAS, my friends, family and I have spent tens of thousands of dollars on airfares over the last twelve months with MAS which would have gone to Silkair. I can do very little about the way you treat your customers, except take my money somewhere else and advise all those I know, to do the same. I will not fly with you again, my KRIS membership and my points can happily expire, I won’t need them.
    Today, I wanted to try and fly with Silkair again to Singapore, your return price was staggering at over $650 dollars, ridiculous.

  15. Alison S Reply

    I am flying from the USA and my flight was changed. I am not able to take the new flight, no one is answering my email request, and I do not have the ability to call the phone number to another country. Is there a 1-800 number for USA inquiries?

  16. Naoyuki Suzuki Reply

    We booked your flight SQ5003 on 31st Dec (Depature from Phnom Penh 9:35. But Suddenly you informed to be changed to flight SQ5005(Departure from PP 14:05) on 11th December by e-mail.
    Today we contacted your Phnom Penh office and we requested to be changed this flight to Night flight on 30th Dec. But your staff said that in case of this changing, we must pay 82USD./person as extra charge.
    Is this answer really? I had same experience when we used other airline but it is not necessary to pay extra charge to change flight, because schedule was changed on account of you. Please let me know your formal comment.

  17. Bronson Lobato Reply

    For several months, we have been requesting that SilkAir look into report over our lost luggage. In July 2015, we flew from Los Angeles to Phnom Penh using three airlines, one of which was SilkAir.

    A few weeks after our flight, we opened some of our smaller bags and boxes that were in our luggage and found that some items were stolen and/or damaged. All of our jewelry, my Dre Beats headphones, and some tools were stolen; my Dremel and a piece of my luggage was damaged. We know that our baggage was inspected between flights, based on how disorganized our luggage was when we opened it.

    We expected our luggage to be occasionally inspected; however, we did not expect for items to be stolen or damaged. These damages and stolen items overall total to $500+. Needless to say, we are very disappointed of how our personal luggage was handled.

    When we were able to finally talk to airline staff, we were told that we have no evidence that our items were lost and they acted as if we were liars. All of this was very disappointing and highly unprofessional.

    Over the past few months, we have contacted SilkAir via phone and email with no progress and an overall huge lack of response. We did not lose much, most of it was sentimental and its cannot be recovered even if we buy it back, but we ask that we are at least compensated for our losses.

    We had bought Travel Protection Insurance for this flight. We thought it might come in handy if something was stolen or damaged by other passengers, not by airline staff. Too bad our insurance has been completely ignored.

    So far we have sent EIGHT emails to SilkAir. They have stopped responding. As a result, we will never be using SilkAir again, even though we annually fly to and from Cambodia.

    What a shame.

  18. bruce macgregor Reply

    The worst booking service i have ever seen…including budget went to private travel agents to buy silkair ticket..they also said many people here in cebu have same problem with you..then tried to get friend to book me . ticket on your new.service… cairns.singapore..he was quoted $ 3000 way..what a ripoff

  19. Iris Chua Reply

    Dear Sir
    My family & I were on Monday 23.6.15 SilkAir maiden flight from Spore 7am to Sanya, Hainan Island. When the plane was refused landing due to typhoon and was forced to divert its course and landed in Haikou airport instead. We were not allowed to disembark by the authorities and were left in the runway for 3 solid hours. I must compliment on the calmness & wisdom of the Captain & co pilot in managing the situation in such a short span of time multi tasking in all areas, including calming the passengers most of whom are elderly n I believe some have medical conditions. I was running a fever n flu without proper medication. We were left with little food. The crews were profession enough to help calm the passengers by serving water, juices, nuts n balance of buns. I believed the stewardesses may have not had their breakfast too. Thank God, everything turned out alright though was scary for us. Please rely my thankfulness to the whole crew who had gone out of their way to help and served us.
    Iris Chua

  20. jan hu Reply

    I am wrting in to express my unhappiness with the ticketing department over at Kuching side. Firstly i have wrote an email 2 weeks ago with regards to the change of name on my air ticket and requested a waive of USD$20 cos of the misleading booking system you have on the website. Till date, i never get any reply. I finally called, the person on the phone said she can’t help me cos she just returned from leave. Without getting my case right, she told me straight that she will re-issue my air ticket if i were to pay the penalty. I told her i am not going to pay cos i don’t think is a mistake of mine. She told be to call the higher authority in Singapore then. Firstly, i am not interested if she is no leave or just return, i will think that as a customer service, you get the customer story right first before anything. Next, she asked me to call higer authority in Singapore and later said called KL. May I know who is the hgher authority in SG? she can’t even provide me with any detail. Anyway I called Singapore hotline, they are the one who transfer my call to kuching(her).

    I am sad to know that a prestigious airline under the name of singapore airline provide such a poor customer service. Is my first experience with silkair and i am totally disappointed with this ‘throwing around’ game. I will like to write a formal complaint letter. May i have the email whereby i can do this.

  21. kagaya Reply

    I made a big mistake on my friend’s name during the booking. Basically only the surname is correct, but other detail such as passport number, expiry date and etc are all correct. Can I request for change of name or name correction?

  22. Preetha Reply

    May I know when I book a ticket for my relative in India using my credit card, whether my relative has to show the authorisation letter at the Airport when she check in.

  23. Mdm Ong Reply

    I had a very bad experience booking my reservation on line. First I started with Singapore Airline website. The system was so slow to the point, I had to quite. Then I tried Silk Air. It is slow but I had managed to complete seat selection and credit card info. Then it suddenly kicked me out, saying that time limit exceeded . I started again, only to see that my seat selection was still there, I suspected something maybe wrong. I did not want to double book in case the previous transaction had taken place. I called Silk Air, put on waiting for too long. I then called my credit card bank. I was answered right away. They checked and said nothing had been charged. But I wasted more than an hour since 6am in the morning. I am really upset at the service. I will never invest in Singapore Airline stocks.

  24. Myo Myo Han Reply

    Hi ,

    I wrote the feedback on 25 Sep 2012 for refund. We called so many times your customer servies about this issue. I went your silkair office ( key ponit ) on 26 sep 12. I talked to your staff ( Lina) about these refund and have not received refund and due of my credit card bill is 04 Oct 12. I would like to get refund as soon as possible before my bill due date. She said to me that silkair has been refunded on 28 Aug 12 and will investigate with banks and call me back as soon as possible. Until now nobody contact me.
    Actually I have high expectation on your company . I believe that your service will be best. That why I chose your airline. Now I noticed your service is very very bad and treat to me very bad . I called so many times your customer service . Firstly they talked to me that I have to wait one week . After one week I have to wait two to four weeks for procession. After next four week , they said I have to wait next one more week. Please be understand and promtly your action is required. If your customer service and your head office staff is working , I will not be suffer like that. I called your customer service , I have to explain everythings at every times. Nobody recorded this case. I am very supervised your service and your service is very very poor . Please take action as soon as possible.

    Reference Ticket NO: 7CJP2G

    Ph .NO 91804272


    Myo Myo Han

  25. Saw Kalya Reply

    I’d like to change the traveling date of my 1year ticket. Now I’m in Malaysia for shopping. But I can’t apply the Re-entry Visa for entering into Singapore. That’s why I must go back directly to my home town , Myanmar, from KL. So pls kindly consideration for me. Here is my data. Name: Saw Kalya Aung. Date of Birth: 21st Feb, 1976. Passport No. : M675478, Ticket No: 6292101802576 2, Booking Reference: L34ZD8, Flight : MI0518 E. I’d like to change the last date and afternoon time of my 1 year ticket.

  26. Ramesh.V.Chintalapalli Reply

    So far no reply to my comments and complaint on the Ground Check in staff in Changi airport
    T-2 with regard to inordinate delay of 9 hrs. Flight MI-424 on 19th April 2012 from Singapore to Bangalore

  27. Chintalapalli.V.Ramesh Reply

    I have to share this horrible experience I had with silkair while travelling back to Bangalore on 19th April’12 on flight no.MI 424. From Singapore to Bangalore. On that particular day we vacated our hotel by 10 am to reach Changi airport in time to board the flight no MI 424 to Bangalore departing at 15:10 local Singapore time, to our Surprise as we reached the airport we learnt that the flight is delayed by 9 hrs with no information to me or to my travel agent. Me and my wife are senior citizens with some medical problems like Diabetes arthritis and Low back problems. The ground staff were very arrogant and rude they did not listen to our problems, we requested to be accomated in the Transit hotel so that we can relax but they totally turned it down and with lot of request they provided stay in Sats lounge, here we had spend about 11 hrs just sitting. At this juncture to my surprise I found some of my Bangalore friend a group of 13 members they were provided accommodation in the Transit hotel,why this discriminatory attitude of the ground staff. Another surprise was as we finally boarded the Flight we got a letter from the crew stating that due to enormous delay the airline was ready to provide hotel accommodation again we were denied the facility again a discriminatory policy. We had to spend almost 11 hrs. Sitting in the lounge we were really tired, it took us almost 2 days to recover after we reached Bangalore. One appreciable thing was the crew and other attendants in the flight were courteous. I need a suitable explanation for the irresponsible and discriminatory attitude of the ground staff (check in staff).
    My seat numbers was 5 C & 5 B. Flight no.MI 424 date 19th April’12.

  28. Va Vath Reply

    I have been calling SilkAir office in Phnom Penh, Cambodia every day for a week now. Nobody picks the phone. Why is this happening?

  29. Ang Keng Reply

    Mishandled Baggage

    I lodged my cliams (Silk Air) but the offer of compensaiton is unacceptable and I find it difficult to get in touch with the ground service staff ( Unanswered Call) , there is also no email availabte for ease of communication, i am very disappointed. Would appreciate the ground service staff to provide me with an emial or direct contact so that i could follow-up accordingly. (Claim Ref: 16-09/11) Regards….KS

  30. Kristi H. Reply

    I left my camera on the plane yesterday. Is there any way I can get it back? The flight was from Siam Reap to Singapore, and the flight number is MI 617

  31. Sanjay Reply

    I was travelling by MI 488 on 18/12/11 from Singapore to Kolkata and on reaching Kolkata airport I found that my five baggages were not recovered. Please look into this matter immediately

  32. Octavia Reply

    I’m french and I will fly soon with your company and visit your nice country.
    My best friend had booked yesterday our tickets (for 4 people) and she has done a little mistake for my name.
    So, I would like to change it please.

    • CCC - Sam Reply

      you will have to place a request for change in name at local office or just ring the phone numbers..

  33. wong sau chee Reply

    I have bought 2 tickets using my brother’s master card from Singapore to Surabaya, do you require him to verify at your office? We are both working and unable to do so? Can he authorise it through email? Kindly help me to proceed.
    Wong sau chee

  34. melissa Reply

    Im looking for a marketing manager for SilkAir as well.


  35. Erica Reply

    Dear Mr/Mrs/Ms In Charge

    Hi. I’m Erica. I just wanted to know if there’s an email address for a more personal email direct to the marketing manager for Silk Air. Because I just want to request something, I’m definitely here not to complain anything. Silk Air is already great and amazing. So yea. I’ll be looking forward for the reply :) Thank you so much.

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