Philips Hong Kong Contact: Find below customer service details of Philips Electronics in Hong Kong, including phone and address. You can reach the below contact for queries on Philips products whether TVs, monitors, DVD players, mobile phones, mp3 players, or other consumer products in Hong Kong.
Customer Service
Phone: 852 – 2619 9663 (for consumers from Hong Kong)
Phone: 853 – 2856 2277 (for consumers from Macau)
Other Contacts
Mother/Child Care: (852) 2422 4476
Consumer Lighting: (852) 2821 5300
Monitors: (852) 2619 9639
Accessories: (852) 2619 9663
Philips Hong Kong Head Office
5/F Core Building One, Phase One,
Hong Kong Science Park, Pak Shek Kok,
New Territories, Hong Kong
Phone: (852) 2821 5888
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Philips Retail Stores
Click here to locate a Philips retail store nearest to your street in Hong Kong. You can filter products by categories or zip code.
Locate Service Center
Looking to repair your Philips product? Click here to locate a service nearest to your location.
About Philips
Philips was founded by Anton and Gerard Philips in the year 1891. Philips, which is today a leading electronics company, had sales of EUR 22.3 billion in 2010. Philips began operations in Hong Kong in the year 1948. It is one of the first electronics company to have set offices in Hong Kong and China. Hong Kong is the global headquarter for Philips’ Business Unit, Audio, Visual and Multimedia. Read More
I purchased a flat screen tv on 31/02/2010, ref 22pfl3409/93.
I am planning to live in Indonesia, and wish to know if it can be used there without modification, please?
Thank you,
Roy
I purchased O’NELL SHO9567 Headphone with Mic Bice and now the right side does not work. May I know where’s your nearest repair centre as I am living hear at Kennedy Town.
Thanks, Ruel
My wife purchased a Philips InfraCare 200 Watt Lamp
The lamp is no longer working. WE are now in the United States.
Is this product available any more for purchase?
Is it possible to repair this item in the United States
Do you have shaver headcutter set for PT870? If so, how much, and where to purchase in Hk?
Thanks, john
To Director of Customer Service, Philip’s HK
Re: Order ORD016071
I am writing to express my disappointment and grievance from my terrible experience in placing an order for a part.
As you could look up your computer record I have, through your customer service department order the inner pot for my all-in-one cooker model HD2137.
Unfortunately, the inner pot I collected form your service centre is far too big to fit in the cooker although the receipt states it is HD2137. I therefore called up your service centre and informed the fact and was told to wait for a day because they have to checked with the warehouse.
One day later I called up again as there was no call from the service centre and I was told that after checking the system the inner pot given to me was correct. However, this could not be true because the inner pot was too big to fit in the cooker. I was asked to sent photo of the receipt and photo of the inner pot.
Without any choice I took photos of the new inner pot, placing it on top of the cooker to show the inner pot was too big.
I was hoping all can be resolved quickly so I called the centre again after i sent the photos through the designated phone number as advised by your girl at the centre through whatsapp. To my disappointment she said she had to wait for other department to pass the photos to her and may need another day before she can reply to me.
I was annoyed with the waiting so I asked to speak to the manager Mr Wong. But his reply was almost the same and it was until my insist that he promised to reply to me on the same day.
He called at around 5pm. Unfortunately, on his call he only stressed that according to records, the inner pot was the correct one and totally ignored the fact it is too big as shown in my photos. He even asked me to bring the cooker and the inner pot to the service centre to prove to them that the inner pot is actually too big.
How could Philip’s HK CS manager be so inconsiderate and lack of common sense? Everyone with the least common sense must know that the inner pot must be some other’s model mistaken as part 2137.
Sadly, your Mr Wong did not accept such mistake and kept challenging me that the inner pot was the correct one.
I feel totally offended because your Mr Wong turned a blind eye to the photos I sent (I even wonder if he had taken the time to viewed the photos or not) and key denying the mistake.
So I told him straight that the mistake is definitely on your side and as CS they must make it up to me – by come to my office to collect the wrong inner pot and deliver the right one ASAP.
Again, Mr Wong replied that he needed to clarify the matter and need to obtain approval from his superior.
So the earliest reply will only be available next week.
Please check your record when was the first time i placed order for the inner part and what is the date today. A lot of time has been wasted because of your company’s mistake and your attitude of denying mistake.
Now, I demand you company to resolve the matter to my satisfaction ASAP :
1. come to collect the wrong pot
2. deliver a correct one
3. apology
The message will be copies and emailed to relevant bodies and persons.
Thank you!