MTNL Mumbai Contact: Customer care of MTNL phone, internet


VN:F [1.9.22_1171]
RATE THIS COMPANY/ SERVICE
Rating: 5.1/10 (17 votes cast)

Contact MTNL – Mumbai: Find below customer care details of MTNL phone service provider in Mumbai, including phone, email and address. You can reach the below contact for queries on new connection, cancellation, telephone plans, broadband, 3G, or other questions on MTNL services in Mumbai. Besides contact details the page also offers information and links on MTNL services.

MTNL Mumbai Head Office
15th floor, Telephone House,
MTNL Road, Prabhadevi, Dadar (West),
Mumbai – 400 028

MTNL Customer Care (Mumbai)

> Landline: For landline related queries/complaints call 1500 or 22221500
> Internet: For internet related queries/complaints call 1504 or 1800228844 or 22221504
> Dolphin/Trump: For Dolphin or Trump service related queries call 1503 or 9869012345 or 22221503
> Garuda: For Garuda service related queries call 1502 or 22221502
> IPTV/VOIP: Dial 126555
> IN Services: 1800 22 1500
> MTNL Trustline: 23690015, 23690016, 23690077

Escalate Complaint
If the customer care does not respond promptly, you can escalate the matter with senior authorities at MTNL in Mumbai.
Executive Director: 24371900/24308855
Chief General Manager: 24334455
GM South: 22025500
GM North: 24145556
GM Central: 23535500
GM East: 25146000
GM WesT: 26554242

Email Support
selfcare@mtnl.net.in
central.helpdesk@mtnl.net.in (for central areas)
dolphin.helpdesk@mtnl.net.in (dolphin bill help)
garuda.helpdesk@mtnl.net.in (garuda bill help)
_______

MTNL Mumbai Locations
To locate a MTNL office nearest at your address click here

Online Bill Payment
To view or pay your MTNL bills online click here. You can view Dolphin as well as Garuda bills in the customer portal here. You can also click here to view or pay your landline bills. You can pay your bills online using credit card or net banking facility. In addition, you can pay your bills at MTNL counters, drop boxes, bank collection centers, MTNL kiosks, ATMs and easy bill outlets.

MTNL Products/Services

> MTNL Mobile Services
Prepaid – MTNL prepaid plans include Youth Plan, Sakhi Plan, SIM 10, SIM 40, SIM 75 and SI 80. To recharge your prepaid just dial 400 and follow the IVR instructions.

Postpaid – MTNL postpaid plans include Pay Per Second, Dolphin 199, Budget G, Economy E, Super Saver, Unlimited Local, Life Time, One India, Roaming Freedom, CUG 200 and CUG 500.

Mobile Internet – You can now avail internet on your mobile with MTNL GPRS. You can also connect your PC using your mobile through USB Data Cable or Bluetooth.

Mobile Number Portability – You can shift to MTNL now through MNP. Call 1800221503 for details.

> MTNL 3G
You can now experience faster internet with MTNL 3G. You can enjoy a range of benefits that include Video Calling and Mobile TV.

> MTNL Landline Services
MTNL offers various landline plans starting from Rs 150 monthly charges to Rs 2000. You can subscribe for add on services such as call forwarding, reminder call, call alert, three party conference and more.

> Fixed Wireless Phone
The service is based on CDMA Technology and has no wire connection.

> MTNL Broadband
Triband is the broadband connection service of MTNL that assures minimum speed of 256 kbps. You can subscribe for services such as VPN, IPTV, video-on-demand, VoIP, video phone and more. Call 1500 to get a new Triband connection. Triband offers Freedom Plans, Unlimited Plan, Data-Usage Plans, Combo Plans (up to 4 Mbps speed), Prepaid Vouchers and more.

About MTNL
mtnl-logoMTNL is the acronym for Mahangar Telephone Nigam Ltd. It was established in the year 1986. Managed and operated by the government of India, the telecommunications company initially began in 1882 as Bombay Telephone. MTNL was the first operator in India to launch 3G services. MTNL is today the largest broadband service provider in Delhi & Mumbai. The company employs some 45,000 people as of 2010. MTNL has over 8 million customers in the two metros – Delhi and Mumbai. MTNL has 2.65 million wireless users in Delhi and 2.85 million users in Mumbai. MTNL mobile users can get access to Top Up Coupons starting from as low as Rs 10 to Rs 550; Bonus Coupons with pay per second, sms packs, night pack and more; Recharge Coupons such as Trump Zabardast, Trump Power and Lifetime Voucher; and GPRS Coupons that has free data of 250 MB and 1 GB.

MTNL Mumbai Contact: Customer care of MTNL phone, internet, 5.1 out of 10 based on 17 ratings

, ,

55 Responses to “MTNL Mumbai Contact: Customer care of MTNL phone, internet”

  • A DSOUZA says:

    Landline has been dead since 22/04/2013. Lodged online complaint via Docket #570 on 22/04/2013. Then again lodged complaint via Customer Care Docket# G8393669. Called Divisional Engineer many times – was told to follow up with local exchange Engineer. HAve been following up daily. Line still out of order.

  • Nisha Hegde says:

    I need to complain against the MTNL service as its very pathetic. Since last 2 months we are receiving the MTNL Phone bill just 1 or 2 days before the Due Date. Today I called the customer care (1500) and spoke with some female OPERATOR. She did not take my complain.. in fact asked to call 28018000. I tried the number but was unable to do so. This time there was some male operator who gave me another number… to call 27642408. I tried calling this number also but no one responded.
    We are also using MTNL Broadband connection. The connection is equal to not having the service. First of all in a day half time it does not get connected. When we try to call the customer care 1504, never able to speak to them as the call does not get connected. So what’s the use of having customer care when they are not available for customers.

  • Rajesh Shah says:

    Broadband not working since 3 weeks, complained at least 7 to 8 times but always i get the SMS as complaint attended.& the internet is still not working.It is very Bad service on the part of MTNL. No one has ever come to check .

  • ramesh says:

    My landline is dead since two months. Despite earlier complaints No action taken by MTNL.
    MTNL is interested only generating bills for no service.

  • Unregistered says:

    The broadband service provided by mtnl is not consumer friendly. They have a selfcare web portal for obtaining broadband service, but any issues with it are later handled by their landline department. Their junior staff is not provided with proper equipment and tools to ensure uninterrupted 24 hours of broadband service as promised by them.

    In my service area the junior staff is laid back and are told to check if the adsl lights are flashing on modem. They will verbally commit to re-visit and identify the broadband service issue, but then they actually close the reported issue in their system. Then some nameless officer will call to discuss the problem – You ask their names, they are trained to say “kuch pata nahi”. For more details, they ask for intimation to be given to their office on telephone no.s 26332200 & xxx45010 – two new unlisted numbers!!!

  • COSMOS PROMOTIONS says:

    Both the MTNL landline numbers 24158554 and 24153595 in our office have stopped working since Friday the 5th October 2012.

    even after a week, nobody is bothered to respond, nor rectify the problem. How long should we wait ?

  • Vincent Chettiar says:

    I booked MTNL Broadband on 4th Feb 2012. Till now the broadband is not installed. I visited the MTNL Mira Road office more than 10 times but no positive answer received so far. Even contacted the Mira Road Branch manager but not getting positive reply. The only answer I am getting is the line is not free. But there no confirmation on when i am going to get the line. Not sure what is the next step.

    Address:
    Mira Road Telephone Exchange
    Mira Road E Thane 401107

  • Saleem Sheikh says:

    I have raised compliant in selfcare regarding DLS signal problem dock no- 4738.

    The compliant docs no 4738 has got closed without any intimation or without any visit at my communication address. And now we have received following message in my registered mobile no.

    “Dear Customer, Your complaint for Tel no :XXXXXXXX with Docs no : 4738 is attended. Thank for using MTNL Services”

    I am not happy with your services. Please reply urgently……??

  • Khalid K says:

    I am using internet of MTNL broadband services. Several times my net got disconnected and I called the service center to fix. An engineer came and joint some wire and said its resolved. Now both net and landline has stopped working last 4 days. Despite several calls, no one cares to attend to customers’ concerns. I am now really tired of your shoddy service.

  • CHANDRA KISHOR RAVI says:

    MTNL Customer Support Service is Too Poor. It is very shame for India. Nobody picking the phone.
    No 24X7 Support. Govt. Should take action.

  • Shambo Bhattacharjee says:

    WO no – 2961; WO date – 28 June 2011 – NOT DELIVERD YET.
    Can you respond on status – your local Delivery head – Mr. Pawar is helpless, he says there is a faulty cable, and he is not being supplied with material.

  • Ashwin Mehta says:

    I am not receiving my bill for TELE NO:26057109 from March 2012.Kindly look into the matter & reply to me as it not possible for me to chase for duplicate bill from exchange.

    Thanking you in advance.

  • Ritesh says:

    My broadband gets disconnected often.And MTNL LOCAL GUYS DO NOT RESPOND TO MY COMPLAINT EVEN AFTER CALLING SEVERAL TIMES.

  • faisal shaikh says:

    sir we r not receiving MTNL landline bill since last 2 month plz look into this matter why

  • Vijaya says:

    Due to ill health my husband passed away and currently I am not in a position to pay the Telephone bills. Hence I would like to disconnect the phone with immediate effect. For your information when my husband was alive and during his service the MTNL bill was in favour of the Co. Now as there is no regular income I am unable to pay the bill, hence I request u to kindly disconnect the Landline with immediate effect. Hope u would expedite the matter immediately and give us the reply for the same.

  • vishweshwar says:

    I purchased the new plan “Pay 25/&get talk time for 95/- on 8th Feb & paid an additional 55/- for roaming service . On travelling to Bangalore my hand set seems to be blocked as it does not recharge also – WHY ??
    vish

  • siddesh says:

    I need details of calls from my number xx.I get rembuirsement for the calls made. If you can provide me the details for last 3 months, I can call regularly from my number xx. I have already called the call centre and approached CSC. but got very rude answers.

  • Ashok says:

    My land line no. is xx. I have broad band also on the same line. I had complained about the faulty line from my cell to 1500. The line started working in the afternoon. Now after 6.00 P. M. my internet is working but land line is dead. Kindly depute somebody to check up the same. Thanking you.

  • Vijay Gadkari says:

    Phone no. 25426004
    BB Plan: DSL 399
    Congratulation for enhancing BB speed w.e.f. 26Jan 2012. Please pay attention to the customers(I am one of them) whether they get atleast 80% of the speed subscribed that is mandatory as per TRAI. Further your helpline 1504 as well as helpdesk@mtnl is useless and never gets reply. I have all documentary proof to show the BB speed and contineous disconnection of BB.Please let me know what is a way out. Thanks.

  • Sunil Barge says:

    Dear Sir,
    With reference to below mail(work order number 3100 dt 15 Dec. 2011 ) & reply received from you there after I have contacted the concern person over phone & met Dty Engineer at Rabale Office. It seems that there are no cabels in the entire area & the proposal from Rabale Unit is pending with higher authorities. Kindly take the matter with higher authorities & provide their contact details so that i could approach them directly. In case if decision had already been taken to install cables in the area, please share cabel installation shedule or deadline with us.

    Thanks &Regards,

  • raju says:

    My landline stopped working..i had complained three times but there is no response

  • Dilip S.Phalke says:

    After generating the monthly bill please send us SMS mentioning bill amount and due date, so that we will pay the bill in time.as we are getting the bill very late.
    Thanks for your co-operation.

  • Deepak Kumar says:

    Dear sir,

    My name is Deepak Kumar and i am residing in Santnagar Burari Delhi-110084. Unfortunately i am the subscriber of TRI BAND(MTNL) connection. My phone was dead from 15 Novmber 2011 to 13 January 2012 and i was continuously paying bills for my dead phone.

    Regarding this i am continously visiting to Burari MTNL office but every time i was returned back telling that your phone will be active in 2-3 days
    but 2-3 days becomes months.Now my phone is again in working condition from 14th January 2012. My area SDO assured me that you will get rebate for 2
    months and he asked for application regarding this. I have submitted application for that but still i did’t got any rebate for this.

    Kindly do the needful or if you are also not able to do anything then please provide me the number or Email ID of your higher officers toescalate this matter.

    Please revert me asap.

  • Mohankumar G Kurup. says:

    My land line no is 28120474 which is dead around one week back.I had lodged a complaint on 10.1.12 and today one technician came and ask me to identify my cable in the box of the building and call him.This is the way MTNL customer service works ?

  • ashok says:

    my broadband services are frequently out of order,but on calling concerned, i only get nos. of various MTNL executives, who are reluctant to respond and the problem goes on and on without any response. in fact the speed promised in scheme is also not available only less than 1/4 what should one do

  • s m nandan says:

    I applied for PORT from vodafone to MTNL in the month of Dec.2011 till now MTNL have not responded for my PORT but they have collected Rs.276/- for sim charges but I do not understand why so much of delay in service, If you serve the customer like this in very near future MTNL can shut down shutters. Nobody is interested in serving and they are least bothered of the competition in the market.

  • ruby says:

    My landline is out of order since 08jan.
    Please act accordingly as I have a sick person in the family due to which I require the phone every time.
    Appreciate if you cud look into this on a priority basis

  • Jimmy Mehta says:

    My Dolphin Tel Bills which I used to pay regularly through net banking are now not reflecting on your website. It continuously shows an error. The Bill also comes to me very late just a day or two before due date.

  • Mehta says:

    I had opted for Dolphin Services on my above tel no. on 23rd,Jul 2007. Because of poor MTNL connectivity at my place of work, which caused me immense loss, I have opted under MNP for another service provider going through the procedure for MNP. I received my last bill from MTNL, Invoice No:100117752448 for Rs.680/- which too has been paid by me by Chq No:xx drawn on United Bank of India, dt: 9-07-2011. As of date there are no arrears absolutely to be paid by me. Your Bill reflects a refundable deposit of Rs. 6250/- which is due to me. I request you to kindly look into the matter and settle the amount due to me as urgently as possible. Hoping you will do the needful at your earliest and oblige.

  • Vijaykumar says:

    I am unable to get the 3G connection to my phone (Phone No.xx) for almost 7 days. As per instructions of MTNL Call Centre I have sent SMS to 444 “ACT 3G” even though acknowledgement received being received, but no response received from 444 thereafter. I even visited Customer Care Fountain. They have instructed that their SIM is 3G ready.

  • Raju says:

    I have made several calls, but their response is very bad. It is better to shift to private companies. My internet speed is too low and what promised has never never been delivered. Very unhappy with the trumpcard services.

  • Anil Parekh says:

    If you are using Broad Band from MTNL MUMBAI and if you are using MTNL WEB MAIL ID you should not reveal your phone number and CA number which is in your bill. With these 2 numbers your neighbour can change your password and enter your web mail page.
    He can also change password for internet connection.

  • shweta says:

    At Present i am having a telephone with broadband connecton. As my broad band connection is not working . Several times i lodge complaint through 198., they reply me that my Tele. No. was disconnected for few days, they dont give me the reason for that. My telephone bill was paid till date. Then there is no point to disconnect the No. & My Complaint also not attended by Malad, Sundar nagar MTNL Office guys. I am getting problem in my internet connectivity.

  • meher says:

    There is a lot of problem in telephone .Last 15 days it is not woring properly .

  • dinesh Jobanputra says:

    my Landline not working can some one tell me where to complain

  • vinay says:

    my phone buttons are not working properly and also there is disturbance while talking..please look in to the matter and resolve at the earliest.

  • Shyam says:

    At present i am having a telephone with broad band connection.As my broad band connection is not working i have contacted your office at marol opp. fire brigade several times. One mr. Kumar from your office came and configured the modem and said that as there is no direct line the internet will not be through… afterwards one lineman came and did something and went off.

    It is a matter of great concern that neither i am not able to use my internet nor my landline as it is out of order for more than three weeks.

    Therefore it is requested that the matter may be taken up immediately at your personal level for rectifying the defects and making the internet and land line through at the earlieast.

  • vilas says:

    I have MTNL land connection for last more than 15 years bearing xx. I have converted it to only incoming since last 2 years but my phone line is dead for almost more than 20 months [you can check the incoming record], In between it got repaired for only few days and again becamedead. Our local wire men some time repair the line and always say that your line is okay up to your door and he is reluctant to check in house line. Now I got fed up and hence want to close the line forever, please suggest the procedure to disconnect the line and demand for deposit.

  • Farah says:

    My landline no has been faulty since 2-3 days. Several times i lodged the complaint through 198 and 23442198. I am sorry to let you know that till date my line is not working and the technican from MTNL has not turned up.

  • Rajesh says:

    With reference to the subject we have to bring to your kind notice that the subject internet gets disconnected in the middle when we are doing urgent mails or checking the mails.
    The connection get disconnected every half an hour interval when we want to work on internet. This is continuously done from last 15 to 20 days though we made several complain to your department
    But they have overlook at the complaints and no response has been given towards the same nor does your representative wireman is ready to attend the complain given by your operators to him.

  • Tulsian says:

    Need a duplicate bill. Difficult to get one.

  • Vijitkumar says:

    I have been having frustrating experience with MTNL customer care. I have booked my complaint atleast 4-5 times now regarding my internet connection.
    My complaint gets booked and I am provided with a complaint number. Typically when you call back and try to complaint for the second time you are told that your complaint is already been booked. However, I was able to lodge complaints again and again which means that my complaint is being closed without actually fixing the problem.
    My internet connection has not been working for two weeks now. It is very inconsistent. There are frequent disconnections. A internet page loads occasionally but most of the times due to intermittent disconnection of internet connection, I am not able to do any work on the internet without disruption for over 5 minutes.

  • Girish says:

    customer help is not cooperating with me since my last call before 4 days…after that i have called them more than 6 times. Now if they don’t do my work i will have to complaint to mtnl chief on or before 9th November 2011

  • Dhawal Saxena says:

    Despite activation completed, GPRS is still not available on my mobile.

  • Suresh Chunekar says:

    I am not getting GSM network connection in my house at Ghodbunder Road, Thane since last 1 month. My cell no. xx.

  • Vikas says:

    not happy with the customer support

  • joy says:

    My tel . No. xx is dead for the last 7 days. Some one from the telephone exchange came and fixed recently..but again it stopped working. We might disconnect the connection if our problem persists..

  • Anusaya says:

    My MTNL phone has been faulty for the last one month. Several times i called and lodged a complaint through 198 but no resolution yet.

  • Lobo says:

    have not been receiving physical bill of MTNL connection for the last 3 months..

  • digvijay patil says:

    my internet speed has become slow drastically….
    for the first 2 months i used to get speed upto 250 kbps…but now i get speed only upto 70 kbps…my plan is of rs.1000

  • rashmin vira says:

    There is lot of problem in network
    In my premises (B.M.C. Market, Baptista Road, Vile Parle (W), THere is no network so many complaint is given but there is no solution.

  • sheela says:

    My Landline no is been faulty since 20-25 days. Several times i have lodged the complain through 198 and 25892198. i am sorry to let you know that till date my line is not working. I am afraid if landline does not work wihtin a day or two i will have to search for some other customer..

  • franklin vaz says:

    called around 10 time to lodge a complaint…every time i get a warm welcome to MTNL…later the call goes blank…what poor customer service

Leave a Reply

Your email address will not be published. Required fields are marked *


*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>