HTC India: Customer service, support of HTC mobiles


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Rating: 4.9/10 (83 votes cast)

Contact HTC – India: Find below customer service, support of HTC mobiles in India, including phone and address. You can reach the below contact for queries on HTC smartphones and tablet, or to report a complaint on your handset. You could also co Canadian Mystery Shopper – Job Listing And Training ntact the numbers for purchase or discounts/deals in India.

HTC Customer Service/Support (India)
Phone: 1800-1033-566 (toll free)

HTC Head Office
23 Xinghua Rd., Taoyuan 330,
Taiwan, R. O. C.
Tel: +886-3-3753252
Fax: +886-3-3753251

Service Centers

Ahmedabad
3,First Floor,
Kasturi Complex, Opp Shradha Petrol Pump,
Judges Bunglow Road, Bodakdev,
Ahmedabad 380054

Bangalore
1) Property No. 11/1, Pattalamma Temple Road,
Basavangudi, Bangalore – 5600042) Ovez Communications,
#39/3/Richmond Road/
Bangalore 25
Tel: 080-41122518/9880023231

New Delhi
1) 38 A BUNGALOW ROAD KAMALA NAGAR,
OPP AMITABH BANQUET,NEW DELHI 110007

2) UG-29/30 Vishwadeep Tawar,
Distt Center Janak Puri,New Delhi-110058

3) Shop no.3, ground floor,
Plaza II, Leela Ram Market,
Masjid Moth, South Ex part II.

Kolkata
1) 5 , Commissarite Road, Histing , Near Ordance Club, Kolkata

2) 126B Diamond Harbour Road , Kolkata-700060

Guwahati
Munni Market, Ground Floor, opp-ICICI Bank ,Bhanga Garh,Guwahati-781005

Mumbai
1) 128, Building No.3, 1st Floor,
Rahul Mittal Industrial Estate,Andheri-Kurla-Road,
Andheri (E) Mumbai – 4000592) F204, Raghulila, Near Vashi Railway Station,
Vashi – West.

Nagpur
E-14 3rd Floor Rajkamal Complex Opp
Panchasheel Cinema, Wardha Road Dhantoli,
Nagpur – 440 012

Chennai
1) New No. 8 Old No. 34 Jumbulingam Street
Nungambakkam, Chennai- 600034

2) Y-177,AnnaNagar,Near Iyyappan Temple,
Chennai.

3) No A4, door no. New No: 446, old No: 600, Gemini parson complex,
Anna Salai, Chennai – 600006

Visakhapatnam
47-9-14 Ganta Arcade 3rd Lane
Dwarka Nagar Visakhapatnam

Jammu
D-238,Karan Market,
IndiraChowk,Jammu

Amritsar
2nd floor, above mobile store
joshan market, hall bazar, Amritsar

______

Popular HTC Phones
As of 2011, the most popular HTC phones include HTC Sensation, HTC Evo 3D, HTC ChaCha, HTC Salsa, HTC Incredible S, HTC Desire S, HTC Wildfire S, HTC HD7, HTC 7Pro, HTC 7 Trophy, HTc 7 Surround, HTC 7 Mozart, HTC Desire Z, HTC Desire HD, HTC Aria and HTC Flyer (tablet).

About HTC
HTC Corporation was founded by Cher Wang in the year 1997. HTC is today one of the fastest growing companies in the mobile sector. Headquartered in Taiwan, the major smartphones manufacturer employs over 8,000 people and had revenue close to $10 billion in 2010. HTC sold some 25 million handsets worldwide in 2010. Read More

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HTC India: Customer service, support of HTC mobiles, 4.9 out of 10 based on 83 ratings

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64 Responses to “HTC India: Customer service, support of HTC mobiles”

  • pink says:

    I had pre-ordered & purchased a HTC 8X in India, and on 5th march 2013 morning I found that my device was not getting on I attached it to my PC & it still did not start. Since the device was new and I had purchased it about a month or so I gave it to HTC service centre in Jaipur & I was told that it will take about 10 days time to get the warranty repair done.

    I have got the call from HTC centre in Jaipur and they have told me that my estimate is 16000/- Rs. But my device was within warranty and in good physical condition as mentioned in the receipt provided by HTC service centre, when it is just a month old, in good condition with all the warranty seals how can your service centre tell me that.. may be the company is not considering warranty, for reasons unknown to them. I have been a loyal custumer of HTC from the time HTC magician was launched and since than i have used most of HTC PDA & smart phones, the list of the previously used HTC devices are
    1. O2 Mini aka HTC magacian
    2. iMate k-jam aka HTC wizard
    3. iMate Jas-Jam aka Htc herald
    4. HTC Universal
    5. HTC Diamond
    6. HTC Diamond 2 aka Htc topaz
    7. HTC HD2 aka HTC Leo
    8. HTC Radar aka c110e ( i am still using to write this email)
    9. HTC 8X Windows Phone 8 ( for which i am writing this mail)
    I mean how can you people treat a loyal customer like this? Its like i was a fool since the day i brought my first htc device.

  • pankaj says:

    Since last three months my htc phone wildfire-s is held in service center. It was under warranty. The customer service is worst. Neither customer care or service center gives positive response. I never recommend to purchase htc phone to anyone atleast in India.
    My friends also agree with me.

  • sachin says:

    Hi I am using HTC desire x. Now having a problem with its display..it suddenly stops responding and suddenly starts … can other users let me know how solve that problem.

  • samuel says:

    Am unable switch on my htc sv mobile . If I put it for charging it it just blinks orange light. Pls help me

  • pooja says:

    I have HTC explorer. I am facing a lot of storage problems. I have put a Memory Card of 8 gb,than also it is showing insufficient space. I try to move apps from phone to Memory Card, but it is not moving.. Plsz help. I gone to so many Customer Services Centre for the same problem but no one is aware about the Solutions. Reply soon.

  • Hemanga says:

    Dear Friends,

    ‘Please avoid HTC India at all cost.They product has serious technical issues and their services are just pathetic.More so the customer care executives dont care for any of your concerns.Its makes the experience even more horrible.Its worse than you can think of .

    Hemanga

  • shitiz arora says:

    Hi iam writing this with a lot of hope. I am in delhi, and have given my earphones to kamla ngar branch on 22 nd sept, i was not using it even 2 months past that, coz it didnt work and i didnt have time to go to the service centre and get it repaired. But some how later i managed. Frankly speaking i am a big fan of htc, as i am using the flier as well, and it works great. Now its 19th oct and i still havent got a call from the service centre abt my earphones. They told me that i will get a call in 7-10 days. But its going to be 1 month now. Dont have time to go and enquire. Please get into the matter as the ph no that they have written on service report is also wrong.

  • Lalit says:

    I had given my HTC CHACHA for repair. It was under warranty. Shocking to know that spare parts are not available and would come from Chennai and will take a week time. Ironically spare parts are not available in the capital of India. Secondly behavior of your representative at service center in Lajapat Nagar N. Delhi was so rude.

  • DR.KAMLESH JOSHI says:

    Dear Complaint Manager,

    I am living in BHUJ (Gujarat). My nephew had purchased HTC DESIRE -Z Mobile online from U.K. last year for me. Recently I have problem with my mobile

    No. (1) TOUCH PANEL NOT WORKING
    No. (2) IN COMING CALL VOICE IS VERY LOW.

    After this problem I have contact TVS -E SERVICETEC Ltd. AHMEDABAD .In first visit service center in charge Mr. RAKESH was not agree to repair my mobile without bill.Then I have visit again on Dt. 14/07/2012.and I had shown my mobile bill .After showing my bill Mr. RAKESH was not satisfied with my bill because on my computerised bill mobile’s IMEI No. was written by ball pen.He don’t want to repair my mobile.Then i had call Toll free no from service center,and after discus with representative of call center Mr. RAKESH take my mobile for repairing.I have provided my Cell No.& E-Mail address.He told me that he will repair my mobile after approval of related authority. I was agree with him.

    After 15 days when I have inquiry about my mobile there was no any progress. After 3 day once again inquiry about my mobile, he reply that he want computer printed IMEI No on bill.Then I have arrange to New computerized bill from U.K. and forward to Mr. RAKESH by E – Mail

    ( htctech.ahmedabad@tvs-e.in ) on Dt.02/08/2012.At that time Mr. RAKESH said that my mobile’s warranty period is valid and he will approve and collect mobile after two days.In between I can’t contact because of service center contact phone no. was busy constantly or no reply & mobile no.was switched off. So I have sending my relative to service center ( For your kind information between AHMEDABAD & BHUJ Distance is 400 kilometers ) on Dt.04/08/2012. Mr.Rakesh told me that my mobile is not in warranty period and he can’t return my mobile without approval of warranty. Actually I have checked my mobile’s Manufacturer warranty period in another HTC service center at Ahmedabad by IMEI No. is up to FEBRUARY – 2013. On my bill also print “FULL MANUFACTURER WARRANTY” word ( You can also check this matter by IMEI No. – 352212046650458 ) My mobile status shows is repaired position ( This information furnished by call center representative )

    Last 5 days I have contact service center by phone but as usual phone no.is busy constantly or no reply & mobile no.is switched off. So plz reply me what to do ? Now I have doubt about in charge of tvs -e servcetec ltd. Ahmedabad to earn extra income to approval of my mobile issue like govt.department employee.and he will not repair my mobile properly.

    Recently once again I have inquiry about my mobile phone warranty period at HTC center of U.K. They reply me that my mobile phone is in intrnational warranty period of TWO years ( You can also check this matter with HTC center of U.K. ) .I think that HTC is international brand,so anyone can buy from anywhere from the world and company have to provide Service anywhere with equal rules & regulation. I had purchased mobile from U.K but there is no any benefit.I am in loss. So I requested to you to consider & approve international warranty of my mobile phone and do necessary order to TVS -E SERVICETEC Ltd. AHMEDABAD as a special case. Because now I am so tired with this negotiate ( correspondence )

    Dr.KAMLESH JOSHI

  • Saravanan says:

    I have a question. I use HTC Wildfire S A510e. It has Android 2.3.5. Question is why does it not support Tamil font? A friend who bought HTC Explore got an update HTC Indic IME which has enabled him to browse websites that are in Tamil. Text messages are also supported. I am quite disappointed. HTC please send fonts of all languages in your next update. Regret not buying a Samsung mobile. It does exactly what is required.

  • vivek kumar says:

    Recently purchased HTC One X (S720 E). While watching a video, the handset gets so hot and now this is beyond my control. Within 2 months after purchase, the screen is showing yellow spots..wont buy an HTC again.

  • Pooja says:

    I have given my HTC wildfire S to customer center since 3 weeks… Sadly I still have not got my instrument back. The service given by customer care centers are extremely poor and slow… Please check into the matter and revert as soon as possible

    • Mudit says:

      Complaint regarding HTC one V mobile phone.

      This is Mudit Srivastava from Noida. I have huge concern with my phone HTC one v. Please find details below.
      1. Purchased HTC one V on 10th May from Mobile World which cost me Rs.17000. The first piece I purchased had abnormal display (having yellow patches on display). Hence I submitted this phone to service center and ask them for replacement but they told me duration for replacement is 14 days only and I got to know about this problem on 15 day. So they ask me to deposit for repair purpose. I had submitted this mobile on 25th May.

      2. Then after 17 days I get my repaired Piece and again same problem yellow patches on display screen. They already took so many days. Again I went to service center and ask for replacement. After 3 weeks I got approval for replacement.

      3. Again on 2nd July I have deposited this mobile for replacement. After 2 Weeks I went to service center to collect replace phone but they told me that they don’t have any idea how much more time it will take. As per service center incharge person I again logged complaint .I called up service center 1000 of times and customer care 100 of times but not getting any positive response. I went there 5 to 6 times but still they do not have any idea. Now i am very much frustated, mentally harased and getting sick of these guys. I want the compensation of my time and money.

      As I don’t have any other mobile and invested huge amount on this mobile but still it is of no use. I have borrowed mobile with my friends. Please do something.
      From the above experience and experience of other customer having HTC one V I conclude that is Defect Piece being launched.

      It is around one month but i havent got my instrument back. Kindly look into the matter asap.The service centre is in Noida i.e satyam communication sec 18

  • Lijo Dan Mathews says:

    i bought a htc one v expecting a lot on the latest htc one technology they have introuduced.But after one month of the purchase time, the phone just stopped working, since it was under warranty i gave the phone to service centre.It has been 25 days now there is no response on ther side,they try to ignore the calls giving some reasons.On enquiry with the manager found out that the phones mother board is not working now, but they are not ready to replace the phone. it has only been a months time i bought the phone but they are not replacing the phone eventhough the mother board is gone.how can a phones mother board stop working in a months time?this proves the quality of the phone.it is worst experience i had with htc .it was very depressing,spoke to a lot of staff and mangers.no one is ready to help.they cant replace the phone eventhough its only one month.very bad experience.i wouldn suggest anybody to buy this model of htc.i previousl also had htc but they all worked fine,but now i will think twice before buying an htc product with confidence

  • Mechanical says:

    Can anyone plz tell me how to change language from italian to english in ‘htc P3450′??

  • Madhu says:

    I recently got htc one v. This phone comes with latest OS ICS and android 4.03 but the problem is it has a very weak battery life. Other wise the phone would have been a hit. Please suggest if I can change the OS to gingerbread so that the battery life may increase.

  • simon peter says:

    I have bought a handset htc wildfire last year, with in the same year the handset has been repaired 4 times for the same thing, last time i talked to the customer service, they told me that they will replace the handset this time. So i have deposited my handset at an htc service centre as advised however its been more than 20 days now that i have not got a new handset. They are not doing anything on this, they are not even giving me my old one back.

  • alok agarwal says:

    after 9 days and depositing phone in the service centre still there is no communication from htc side . i think they will contact when warranty period of 1 year is over.if i have ever knew that such is the state of affairs with this so unresponsive company i would have never purchased a htc product.
    never ever go for the htc product this is my sincere advice to all those who are willing to bu htc mobile since they are selling defective sets in indian market and service centre people know about this.
    the parent company should recall their defective sets and compensate the customer accordingly

  • Jumana says:

    I am using HTC Incredible S since the last one year. I would upload pics from phone to Facebook, but from recently suddenly the feature stopped working. Weird!

  • alok agarwal says:

    I had purchased a HTC mobile in first week of May. Big mistake! Two days back it stopped working completely. I called up HTC customer care at least 50 times, no response. I requested to me to a senior person, but in vain. Ultimately, I am without a phone after spending Rs 18,000 on HTC. I am made to suffer for no cause of mine. Pathetic service!

  • Ankit says:

    I want to purchase HTC sensation. Some of online stores like flipkart are selling the phone around Rs. 23000 whereas I checked around the leading stores around my city who are selling the same at Rs. 29000 which indicates a vast gap of Rs. 6000. Are such online stores selling refurbished model? Please help.

  • BRIJESH says:

    hi
    i have HTC HD2
    i want to upgrade my mobile os
    i can update with android???

  • amal says:

    Sir,
    My mobile is htc explorer A310e and my mobile support digital compasse

  • Param Sandhu says:

    i need HTC desire HD’s display screen..can you pls tell me whats the cost of this particular accessorie..thanks ..

  • Gurpreet says:

    Hi there

    I am having an problem while connecting my htc desire xl to wi fi connection,
    1- It shows obtaining IP address,
    2- It Disconnects
    3- Same 1&2 steps repeat and repeat but does not connectes to wi fi,
    Pls help me on above how can i make it connect to wi fi and start using internet.

  • sandesh says:

    i officially upgrade my htc sensation xe to android 4.0.3 ics..but after upgrading my phone,it doesnt play hd videos as before ..so what should i do? sould i downgrade it again to 2.3.4 gingerbread??and is it possible?plz do reply me..m really frustrated…

  • Sonu Solanki says:

    Dear sir,
    I bought brand new HTC chacha last week, facing battery problem and also internal memory problem.
    I applied all setting in SD & Ph. storage internal available is shows only 20 mb free space.
    even i clean all chache and moved all apps to memory card.
    Third class mobile configuration.

    please help if anyone have its solution.

    Regards,

    Raj Solanki (Sonu)
    Raipur CG.

  • Fasil k Hayath says:

    Hi htc I have bought new HTC inspire 4G for the purpose of mail and online trade with 3g . but my mobile is not.supporting 3g. customer services for the mobile operator can’t help to restore. need your help.this product belongs to at & t.

    • bhagya says:

      I do have HTC inspire 4G. I am not able to connect to WIFI. Can you help me if you have any idea on this. Thanks in advance.

  • Anubhav says:

    I bought htc wildfire s last august.. now it has some major touch screen problems and the lock/unlock button has stopped functioning.. plz contact me.

    • Gopal says:

      My HTC Sensation 4g has same problem. i couldn’t unlock the screen and hence i am unable to use the phone at all. pls advice.

  • SHAAN says:

    I am using htc explorer for the last 1month. my internal memory is 150mb. its almost full. I can’t install any apps from play store. what I do. this is the only issue which I hav with my htc. did anyone can help me. what I do. advance thanks …

  • swarupa says:

    I have bought a HTC wildfire S mobile 3 months ago. Within a week it has got some software issues. Now my mobile started restarting itself.When i took it to the customer care they said it has got MOTHER BOARD problem.I dont understand why there is a mother board for a new piece. The CC have serviced it but then the problem is not resolved.The CC service is so BAD.It is the worst.

    This is the second time i am facing issues with HTC>I decide and suggest others never to go with HTC.
    No one takes the responsibility. Its a waste of money investing in HTC mobiles.
    Hope there will be some change atleast others will not suffer like me..

  • Afzal Khan says:

    Could you please advise me how i can make 3G video calls through my HTC Incredible phone??

    • Sonu says:

      You will have to use a third party software to make video calling. Check for Skype, that should work. Video Calling is not supported as yet through 3G

  • avinash says:

    hello,
    I have HTC S710 mobile, may i know how can i get its battery (model no: LIBR160) & what is the market price of battery.
    regards
    avinash

  • mayank says:

    Hi
    I purchased HTC wildfire S last 13 Jan 12. I have 512 MB memory available, but it only shows 150.

  • Vishal says:

    I have HTC Touch Windows phone and I can’t get Genuine Battery from Ahmedabad-Gujarat-India Service Station. Why ?

    • Sonu says:

      HTC Touch seems to be EOL( End of Life Product), you could go to any other mobile service shop and check if the battery is available. If not upgrading the phone seems to be a better option. HTC is coming with One X and One V, the latest phones in the market.

  • Bhavesh says:

    Hello sir.
    I have HTC Touch Diamond which bought from Australia.It works fine by functions.
    But it works slow after long use like 2 or 3rd day.

  • ankit says:

    There is no option to secure web surfing for children. If anyone could help pls comment.

  • ankit says:

    HTC site never opens on my HTC wildfire.

  • harpreet says:

    I have one htc wildfire. I am having touch screen problems. I have to touch any button twice or thrice for its functioning and my notifications bar do not open too. Kindly provide me with proper solution and contact numbers too..

  • anshul says:

    dear sir i am using htc wildfire s and it sometimes getting shutdown during call.
    tell me what to do..? is this a kind of hardware problem or it is a software problem?
    pls tell me.

  • girish says:

    i am using htc android g1, i want to learn how to use bluetooth for file sending and how to use internet and other facilities in my mobile. can i get help.

  • dipak says:

    I m using HTC kaiser 8925 6.1 . pl. help how can I upgrade my phone 6.1 to 6.5
    give me full details and website name

  • M. Prem Swaroop says:

    Yesterday I have purchased HTC T Mobile G1 3G Android phone. In this phone I was unable to send data through blue tooth or receive from other mobile. Could you please tell me the exact reason, that why it is happening such problem. Let me know weather it is from product side or software side. It got searching and pairing with other device, but it is showing that the device was paired and not connected. Please help me from this issue.

  • ankur says:

    hi ,
    i have purchased htc wildfire and i have a problem of phone hanging..

  • Deepak says:

    Recently I bought HTC wildwire S and now the problem is that after every 20 days,the phone’s internal mermory shows full.I have to do factory reset after every 20days.I request every one please don’t buy this phone.

  • vishal kumar says:

    Sir,
    I have an htc t mobile g1 3g Android mobile. It has not been working properly. I am not able to send messages
    Thanks & Regards,

  • sanjeev says:

    my htc wildfire ‘s’ suddenly stopped working.its touch screen is locked permanently.i removed battery as it was not getting switched off.again i fitted back battery and switched on phone.it is getting on but touch screen is in lock position.so im unable to unlock it.please tell me the solution what to do.

  • ramubalakrishnan says:

    i bougbt htc sensation in singapore last month now it is not working please suggestion to me

    thanking you

  • Fiza says:

    hi.. I hav got htc nexus one.. It was working well earlier & the phone is indeed worth.. But just before a week the power button has stopped working completely and the phone is dead now.. So I cannot use it anymore.. Please do let me know where in Mangalore, India authorized service center is available.. Thanks! Waiting for your response.

  • Akshaya Das says:

    Sir,
    I have an htc t mobile g1 3g Android mobile. It has not been working properly.Please contact me this No:-xx.
    Thanks & Regards,
    Akshaya.

  • Abhinav Deshpande says:

    i brought htc cha cha in the month of sep,the vibrator of the phone is not working properly so help me to locate the service center in bangalore, india

  • Khaled AlBerk says:

    Dear Sirs,
    I bought Sensation XL through the internet from a website. I want the RUU file for it since I had a problem with the system installed. I went to the service center in Kuwait where I’m located and they couldn’t help me. I’ve contacted the HTC and they adviced me to contact the service center in India which I don’t know exactly.

  • Joseph Michael says:

    I have purchased HTC WildFire during Dec 2011, it has become only almost one year, my battery life is very less and is lasting only for 1 hr. The most critical problem is that charging of the battery requires 8hrs and it will never charge completely.

  • nikhil says:

    i purchased HTC Chacha recently..sadly it keeps hanging continuously..

  • Niharika says:

    hi,

    I bought my HTC Salsa on 30 Sep 2011. Just after two weeks the camera stopped working, network problems , restarts often. I showed it to the place I bought the mobile, they asked me to give to service centre because they said it was due to hardware problems. I gave my mobile last week(10/12/2011) to (hTC Care Service Centre, HSR layout). As per them it is because of water logging into the handset. My mobile never was exposed to any of those situations. But I agreed to pay them the service charge as they told it is out of warranty now. Till now I didn’t get any response from them. They keep on saying they are waiting for the camera parts to arrive. Also they dont show any kind of responsibility of updating any of the status also.

    This is not the only case , but so many of the customers are facing the same issue from service centre people. I hope whomever concerned will take some action for it. If not I’m afraid I wouldn’t be recommending any one of my concerned to go for HTC handset and next time if I have to buy a mobile I will have second thoughts on buying your product.
    Expecting a feedback asap..

    Thanks n Regards,
    Niharika

    • Raushan says:

      If you want to sell this device please let me know, i am looking for htc salsa,

    • Sonu says:

      Water logging can happen due to hot and cold temperature. I have experienced it, so I agree to it. If you move your device from extreme hold and cold temperature, water damage can happen due to moisture.

  • rashi virmani says:

    have a problem in my cell please contact

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