HP Philippines Contact: Find below customer service details of Hewlett Packard (HP) in Philippines, including phone and address. You can reach the below contact for queries or support on HP products whether laptops, computers,  printers, monitors, scanners or Presario/Pavilion products in Philippines. Besides contact details, the page also offers information and links on HP services in Philippines.

HP Philippines Head Office
37th Floor Robinsons Summit Center
6783 Ayala Avenue
Makati City, Philippines

Phone: (632) 888-5900
Fax: 830-7300

HP Philippines Customer Service

+63 (2) 867-3551

LaserJet/InkJet series
+63 (2) 867-3551

New Purchases

Reach the above phone numbers for queries or support on HP desktops, laptops, monitors or printers. Do keep your product name, number and other details ready. You can also get details on HP service centers in India if your HP product needs servicing.

HP Service Centers

1) GF Accelerando Building,
395 Sen. Gil Puyat Avenue, Makati City
Phone: (632) 888-6100

2) Cebu City
Phone: (032) 254-4548
Phone: (032) 412-5300


Download Drivers/Software
To download HP drivers or software from HP Philippines website click here. You can find here drivers of all HP products, whether laptops, desktops, printers or scanners.

HP Philippines Offers/Discounts
For latest offers or discounts from HP, whether laptops, desktops, printers or scanners in Philippines, find here

About Hewlett Packard (HP)
Hewlett Packard was founded in the year 1934. Currently, HP serves more than 1 billion customers in more than 170 countries. It has around 324,600 employees all over the world. In 2010 HP recorded a revenue of $126 billion. HP ships over 48 million PC units annually. It is world’s largest IT company and has its headquarters in California, US. Read More

This article has 14 comments

  1. Marlon ngo Reply

    I bought last june a 680 black ink which was defective, so, i bought another 1 while have to wait for replacement am using it now and find out that it is also defective which i got last august as replacement. Is this your kind of service. When you produce defective product, you should replace it immediately. Are you fooling the people for them to forget it and get our money for defective product? To hell with you!!!!

  2. JRO Batiles Reply

    I would like to formally complain about the unfair business/trade practice of HP Service Center in the Philippines.

    1. On November 6, 2015 I brought my laptop to the HP Service Center in Makati City for repair. I asked the customer service representative if I would be able to pay through credit card and she affirmatively said yes.

    2. On November 10, 2015 I was informed via SMS by HP (+639175902228) of the diagnosis of my laptop and I was asked if it was okay to go ahead with the repair and the amount to be paid. I replied okay and i asked for the second time if I could pay using my credit card. The reply was another affirmative yes Sir.

    3. On November 13, 2015 when I claimed my laptop after it had been repaired the payment through my credit card – Mastercard Gold issued by a big local bank was denied. The cashier told me that they do not accept credit card issued by this local bank even if it is an internationally accepted Mastercard Gold. They only accept credit card issued by this US bank. I was told of so many alibis like it has been that way for weeks already and that IT support from HP had not fixed it, etc. etc. I told her to just press the switch in the credit card terminal so that it would be able to accept all other credit cards. Nothing happened. My credit card was not accepted by the machine.

    4. Adding to my frustration was the absence of the Manager onsite in the HP service center. There was no one that I could escalate the issue to . The cashier told me that he was not on the site. I asked for the manager’s name and his contact number but she was refusing. She said did not know his number, etc. etc. But I insisted until she gave me his name and contact number. I called him and he claimed that he was out going to a client (I thought this was suspicious). In my phone conversation with him, it was apparent that he was not aware of the issues in the credit card payment specifically that the credit card terminal of HP Service Center in Makati City was not accepting Mastercard issued by this local bank.

    5. It is also worth noting that there was clear misguidance that was given to me by HP Service Staff from the frontliner who accepted my laptop for repair to the person who sent me SMS confirming and reiterating that credit cards are accepted. I feel I was badly treated as an HP customer. FYI, my family had been loyal users of HP laptops for more than 10 years and today we have 3 HP laptops. And after all these, i got this kind of customer service. ):

    6. Most of all, I am writing to you not only because of the inconvenience that it has caused me (walking out several blocks away under the scorching heat of midday sun to withdraw money from my ATM so I can pay and claim back my laptop) but because I believe HP allows itself to be a party to an unfair business practice? which is not only an offense in the Philippines under its anti competition law but also this is an offense under the US laws.

  3. EunIce Reply

    I am planning to buy a new HP (airprint capable) as an upgrade to my old HP printer. Just want to know if there’s any seller or reseller here in Manila that accepts trade-in, so I can buy for less? Thanks!

    • Marlon Reply

      Please refrain from buying hp printer. I just bought black ink for printer. The indication is still empty. But the colored is okay. Go back to pc express for checking, and told me that hp will get back the ink. Told me to wait for three weeks. So, I can’t use the printer for three weeks.

  4. Jim Custer Reply

    I have been calling your Customer Service number in Manila (888-5900) for over a week. No one answers the phone. I need to have my iPaq 111 Handheld worked on. Please give me a phone number to call where someone will answer the phone. I need to get this thing fixed.


  5. Ruel de Guzman Reply

    I bought HP laptop last week at Festival Supermall at Alabang with free printer but unfortunately, HP rep tells me that the unit is out of stock (printer). They advise me that they will contact me as soon as the stock is availbale within a week. But until now they haven’t contacted me or atleast provided an update.

  6. Lester Reply

    I bought an HP G4 laptop last November 2011 and first week I got it the hard drive went bad. on the second month the touch pad is not working, on the third month the laft speaker was busted, and on the 4th month the right speaker got busted. So I decided to ask for a repolacement. But the service center in DAVAO refused to endorse my concern for replacement. Not to mention how rude their staffs are. How can I get what is right for me. According to their technician this G4-117tx series has a lot of built-in PROBLEMS!

  7. Ann Menchavez Reply

    I would like to post a complaint regarding the V5061u Digital Camcorder I bought a few months ago at SM Iloilo-Delgado. Aside from the fact that the software bugged out within 2 months, I had it repaired by giving it to the representative at the said branch of purchase. It has been more than 90 days and STILL NO CAMCORDER!
    This is causing so much hassle as I have missed out on a lot of my kids’ activities(since this is my first camera/camcorder, I have no other fallback device), defeating the purpose of buying the said item. I would like to return it and have it reimbursed so that I can buy a more reliable one that I can actually use when I need it.

  8. rosemarie soliman Reply

    Where can I buy Cartridge 122 for my HP Deskjet 2050 J510? All the stores located in SM Fairview doesnt have the cartridge.

  9. Rivera Reply

    I would like to raise a concern regarding the HP Invent moa branch. I wanted to purchase a laptop (G42-457) from them this October. So made a down payment of 10k through EPS just to reserve the unit. Later they gave me a product with scratches and other problems. When returned they are not taking as they say they dont have other stocks. They promised to get back to me, but still now hasnt.

  10. Howard Reply

    My HP laptop broke during a transit..I dint know HP manufactured such weak laptops..its not under warranty..feel sad by the loss..

  11. Ester Laurena Reply

    I would like to know where I could send my email to file my complaint regarding my HP printer, scanner and copier which is not working properly. I bought it last Jan 2011 and still in warranty tho’ twice replaced and still the problem exists.
    Your early response is highly appreciated. Thank you.

    • CCC - Sam Reply

      you can call the service center to get it rectified..the numbers were given on this page

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