Hitachi India Contact: Find below customer care details of Hitachi in India, including phone and address. You can reach the below contact for queries or complaints on Hitachi consumer products such as TV, AC, refrigerator; service center locations; or other questions. Besides contact details the page also offers information on Hitachi’s products and services in India.

Hitachi Home & Life Solutions (India) Ltd.
A-15, Mohan Co-operative Industrial Estate,
Mathura Road, New Delhi India
Phone: +91 – 011 – 26991361/62/63

Consumer Products Office (Flat Panel TVs, LCD Projectors and Interactive Whiteboard)
Hitachi India Trading Pvt. Ltd.
No.305 & 306 (3rd floor) DLF Tower-A,
Jasola District centre,
New Delhi-110025, India
Toll Free No: 1800-102-0092
Tel: +91-11-4551-5500
Fax: +91-11-4551-5501

Hitachi India Customer Care
Phone: 1800-102-0092
Email: [email protected]

Hitachi Consumer Services
Phone: 3532 4848
Phone: 079-30414747
Email: [email protected]

Locate Stores
Click here to locate a Hitachi store or dealer nearest to your address. Hitachi dealers are found across all major cities such as Bangalore, Mumbai, Delhi, Kolkata, Chennai, Hyderabad, among others.

About Hitachi India
hitachi2Hitachi began operations in India in the 1930s. Headquartered in New Delhi, Hitachi has its presence in over 230 towns, with a dealer base of over 1800. The Japanese electronics company manufactures and sells refrigerators, air conditioners, LCD/LED TVs, Power and Industrial Systems, Industrial Components & Equipment, among others. In 2010, Hitachi India had revenue of Rs 5,400 crore.

Hitachi India’s subsidiaries include Hitachi Data Systems, Hitachi High Technologies, Hitachi Home and Life Solutions, Hitachi Koki India, Hitachi Lift India, Hitachi Maxell, Hitachi Metals, Hitachi Plant Technologies and Hitachi Transport System. Hitachi Home & Life Solutions manufactures air-conditioners and refrigerators.

For business purposes, Hitachi offers products such as cassette air-conditioners, ductable air-conditioners, chillers, VRF Systems, spacemaker, among others. As for home air conditioners, Hitachi’s product line include i-Clean, i-TEC, ACE Cutout, Star, Kaze, Ace, Sugoi and Kampa. Hitachi’s AC manufacturing facility in Gujarat is the largest in the country. The total installed capacity is 400,000 units in a year. Hitachi was the first Japanese company to set up any manufacturing unit in India.

This article has 93 comments

  1. Sachin kumar asthana Reply

    Dear Madam/Sir,

    We had bought a renowned brand with latest technology i.e Hitachi 1.0 ton Inverter AC from Kohinoor Electronics palm Beach Road Navi Mumbai. Since when the AC is installed it has never given us satisfactory performance. Initially we had requested them to replace the unit but they said no there is no fault as such and its manageable so we also managed.

    If you check our account you will understand how many times we have requested for repair. I am surprised how a latest technology product is performing like this???? Well leave this part also.

    Few months ago we had requested for re installation, the fellow who came for re installation in our new house had installed it in a manner that the ac started dripping water inside, again we registered the complaint and he came and said the pipe was not placed properly.

    The reason of mentioning the above events are only, that I want to invite your reference towards careless handling of sold products and improper services done by unskilled mechanics.

    Fee days ago (Not more than one week) I again registered a complaint for the breakdown of AC where it was getting start and then stopped but not doing cooling. We both are working so at home only my elder mother was there who is totally dont understand any technical thing. The fellow who visited our place called us to come we said yes come as my husband started from his office which is just 7 mints away from our residence. By the time he would have reached home the technician (unskilled) started working on it. And my mom said that the machine was getting start for the first time when she saw, but the fellow did something and said that the outer unit PCB got burnt which will cost you 10000 Rs. also he took 500 visiting charges. The machine which was getting start but was abruptly getting stopped has now even stopped getting on.

    Now my question is when he visited it was starting but as soon as he did something it got stopped (Why my machine is not in the same situation as we had given him at least). Secondly when my husband says he is just reaching within 10 minutes why he did not wait for his arrival to start work. Thirdly He had left his one of tool at our place that too he is not coming to pick as he knows what he has done. Fourthly we are not doing any allegation but trying to lure your focus on the incidents which has happened due to careless technician.

    We Had bought Hitachi, the leader in AC segment. Then for what we are paying this penalty???????? For the carelessness of your employees… I am totally blank what to do as the amount is so huge that it is un affordable to me. My baby is just 2.5 years who is not able to sleep for the whole day and night.

    Kindly do the needful. Its a matter of a customer’s Trust in your Brand. You can reach us at 9967015633

  2. Rasika s gupta Reply

    I have been using hitachi three door fridge for last ten years now and its not working anymore but I swear to god there service is so bad that I would never buy hitachi products ever in life and would never recommend anyone to buy them its been one month i have complained about my fridge and the so called ameture guy came and had a look but absolutely nothing has been done really disgusting and sad

  3. vishal rathi Reply

    Sir, I had raised my split AC issue around 20 days back, but still no update and no progress.
    We had purchased Hitachi split AC 1.5 ton from Rohit Electronics Shamli MuzaffarNagar UP 247776 on 30th June 2017. Since from the first day we asked to the dealer it’s cooling is not up to that mark but he always says no it’s ok.

    Now AC stopped cooling and when Dealer engineers checked they found outdoor unit does not have GAS and there is no leakage at any joint. We have approached to the dealer and asked him how it is possible Gas leaked within 3 months of AC purchase.

    Now this is unacceptable, I doubt that Rohit Electronics sold me a defective/faulty product, it’s not acceptable from the company like Hitachi.

    So I therefore request you to please exchange/replace this Defective/faulty unit at the earliest.


    I have had a Hitachi window ac for about 6 years.In these 6 years the recurrence of problems and lack of organisation to tackle this has raised serious doubts in my mind about the integrity and capability of Hitachi.
    In my house I have acs of 2 other brands and they have been giving excellent performance.

  5. Bhavesh Gandhi Reply

    I bought Hitachi Window AC 1.5 Ton RAW518KUDZI on 04.05.2017.

    Only after few days of installation the brand new Hitachi AC stopped working. I lodged a complain and Service Engineer from Hitachi inspected the unit and found out that some PCB in brand new Hitachi AC stopped functioning. Its strange in just two month and brand new AC component stopped functioning which is unusual thing and not acceptable, because you don’t expect such thing from a reputed company like Hitachi.

    The AC again stopped working on 20th August,2017 for which complain has been lodged on the same day (Complain No. 17082000579 ) around 10:30 A.M. till now we have not get any respond from Hitachi service centre. we have call to customer care the same day and request to resolve our issue asap but customer care executive Mr Naveen Kumar (0211) and Mr. Hardik talked very rudely and still after 24 hours nothing action has been taken by Hitachi.

    This is unacceptable, that first A.C. is creating problem two times in three months and Hitachi have not worked on it yet.

    So i therefore request you to please exchange/replace this Defective/faulty unit at the earliest.I cant bear with it anymore. Its not feasible to complain about same fault twice/thrice every month.

    Bhavesh Gandhi
    Contact No, 9873411757

  6. Ashok Kumar Reply

    Team Hitachi

    I bought Hitachi Inverter AC 1.5 Ton Rsd 318 Eaea from Aditya Vision, Kulharia Complex, Ashok Rajpath, Patna, Bihar on 25.06.2017 and the same was being installed on 04/7/2017.

    Only after few days of installation the brand new Hitachi AC stopped working. I lodged a complain and Sevice Engineer from Hitachi inspected the unit and found out that some kit in brand new Hitachi AC stopped functioning. Its strange its not even a month and brand new AC component stoped functioning which is unusal thing and not acceptable, because you dont expect such thing from a reputed company like Hitachi.
    Its really frustrating that within 10 days the AC again stopped working i.e on 16th August, and on 17 th August the service engineer found out that the same kit, which was replaced on 31st of July is once again stopped functioning. SAme fault hah.

    Now this is unacceptable, i doubt that Adita vision sold me a defective/faulty product, its not acceptable from the company like Hitachi.

    So i therefore request you to please exchange/replace this Defective/faulty unit at the earliest.I cant bear with it anymore. Its not feasible to complain about same fault twice/thrice every month.

    Ashok Kumar (Cust id: 1855654)

  7. Upama Gangwar Reply

    I had registered a complaint regarding the stuck lock of my front load washing machine on 21st Jun, 2017. Since then two engineers have visited but have been unable to fix the machine. Our clothes were stuck inside the machine for almost fifteen days but our complaints were all in vain. On the last visit by Hitachi’s service engineer, we were told that the lock was damaged because of carbon and he dismantled the door of the machine. Ever since, we’ve been trying to call the engineer to fix our machine but he has been dodging our calls. He keeps pushing it onto tomorrow. The customer care hasn’t been helpful at all, too. We’ve tried calling all the available customer care numbers but haven’t received a clear response from any of them. We are really disappointed with the service and wouldn’t consider recommending Hitachi to anyone ever again. It has been two and half years since I had bought the machine and I have had to get it serviced thrice since then despite proper usage. The product is not at all value for money!

  8. ML Gupta Reply

    I had contacted Hitachi Service Centre Noida for Hitachi AC repairs around 20 June. taking ac they phoned and told me that repair cost will be double tof that they had indicated. I told them to return AC without repairs. AC has not been returned since. I have put in complaint three times last today. No action.
    If this is state of affairs only God will buy your appliances,no one else!

  9. Amit Reply

    Dear Hitachi Team,

    Such a big brand and i never expected such unprofessional service levels. if you provide me your CEOs id, i would really like to give him this feedback.

    We bought a high end fridge from Hitachi in June last year. Water droplets are forming and dripping down inside fridge all over. Registered a complaint, service engineer came and we told the customer care executive when she called back that problem is still there but no action after that.
    After that we got call twice to give you rating on service levels via the message that we receive.
    Finally a caller calls yesterday and says that as now you have completed one year you cant do anything better you provide me the rating.
    Your call center numbers are such that after wasting hours you are not able to find a number where you can speak.
    Its a app only to which people direct you and we cant call back anywhere to complain.
    Experience has been horrible.
    When we search for customer care numbers on web, web is fll of places who are local service/authorised centres but no contact number where we can speak with Hitachi. And when you call on numbers available they direct you to a new number which never works. Why dont you build up a proper customer care number.


    I have purchased a 2T (5 Star) Hitachi Split AC (Model No. RAU524AVD) from “Vijay Sales”, Chandkheda, Ahmedabad on 19.05.2017, which was installed at my residence on 24.05.2017. During installation of the AC, the representative of the authorized service provider (Rucha Refrigeration) has informed that the “Remote Controller” of the AC is defective due to which the machine could not be tested even though installed.

    On 25.05.2017, the technician of the service provider visited my residence and confirmed that the “Remote Controller” of the AC is defective. He assured that the “Remote Controller” would be replaced within a day. But the same has not been replaced so far.

    When the matter was taken up with “Vijay Sales” and the service provider on several occasions, every time, they used to give me false promise that the same would be replaced tomorrow without any fail. Today the service provider has told that they could not replace the “Remote Controller” as it is not available with Hitachi. They could not even tell me the exact date when the same would be made available to me. Without “Remote Controller” the AC is lying just like a show piece which is not expected from a reputed company like Hitachi.

    In view of above, it is requested:

    i)To replace the “Remote Controller” immediately on priority.

    ii)To consider the effective date of warranty from the date of replacing of the “Remote Controller” and testing of the AC thereon.

    Delay in replacing the “Remote Controller” would defeat the very purpose of purchasing a new AC which in turn would adversely affect the image of Hitachi.

    Rajdeep Goswami
    Mobile: 9435718710 / 9957672805

  11. Ramdas Thayattil Reply

    Hi Hitachi Team,

    SUB : Complaint on unprofessional after sales experience from Hitachi

    I purchased one Hitachi KASHIKOI 3200i 1.5 Tonnage AC from one of your channel partners (Cool House – Thrissur, Kerala) last year. Within completing one year from purchase date itself, the unit gone faulty and technician inspected and confirmed mainboard is faulty!!!!! . After two week from this date they informed the spare part received from Hitachi, but it’s not compatible one. So they again reordered for correct one.

    Today they came to fix with new board . After spare replacement noticed the remote controller functions are not working . Technician confirmed again it’s not exactly the same board which is required.

    This is not at all acceptable from such an adorable brand like HITACHI. The Hitachi service team proved their negligence towards customers by arranging wrong spare part twice. I really lost the trust on Hitachi service and not planning purchase anything from these type of after sale service providers. Is this is the support level you are maintaining for warranty services, we cannot even think on your post warranty services part.

    So kindly take some immediate action for replacement of entire unit as I lost trust on further spare replacements this time as I will not commit any mistake in future by purchasing Hitachi products.

    Purchased Unit details:

    Unit Part Number: RAU318AWEA
    IDU Part No: RAS318AWEA
    ODU Part No: RAC318AWEA

  12. Pradeep Joshi Reply

    Purchased window A/C on installed the same day.Having operated for a week,found very low cooling.Engineer visited and identified issue in new unit.This is our very first and worst experience with Hitachi,Hope to get the unit replaced soon,as the purpose of a/c is summers.We took no time to pay cash,our hard earned money hence expect early solution.

  13. Raj Mani Pandey. Reply

    I have purchased Hitachi window AC 1.5 TON from Reliance Digital store, Great India Palace Noida on 16.04.2017, and installed on 19.04.2017. After installation I found that there was no cooling from AC. I have called and written to customer care, but I have not found any response from him.
    Please take immediate action & replace the same immediately.

  14. P. Kumar Reply

    Hitachi window AC is a very good AC. Cooling system is really appreciable but the customer service is very poor. I sent 2 email regarding servicing of my 4 years old Hitachi AC to your service centre, Raghunathpur, Kolkata but no reply received from them till now.I expect atleast a reply from them.Anxiously waiting for your Engineer/technician/ mechanic so that they can check my AC.

  15. K.Bagchi Reply

    I had purchased Hitachi 1.2 ton AC on 17/8/2016. At the time of the installation (1st week Sep 2016) it had issues with gas leakage. The installers initially didn’t want to install as they were almost certain that the AC had problems. But since they couldn’t search the actual leakage they couldn’t technically report the machine as defective. The installer and I actually agreed NOT TO install the machine as I had spent 35000 INR and I would not want an AC on which I became doubtful since the first day. However, the company (Mr. Arshad, Service In-charge, Kolkata and his team) pursued me to start using the machine as no definitive leakage was not found technically. They committed that since my machine would anyway still be under warranty period so at any point of time, I can go for the replacement if I face further issues with gas leakage/pressures. After September 2016 I didn’t use the AC much because winters came on. Now in the last week of March 2017 I called for servicing. They detected NO GAS and things are dry inside the machine. The local service heads are asking me to allow them to take the machine to the workshop and get the hidden leakage and other problems repaired. I would certainly request you to help me out with a replacement of the machine as was promised to me before. It is a problem which was first detected on the date of installation. Then why would I accept anything which had faults and doubts from Day0 and with so much cash investment involved? Can you please look into the matter as soon as you can and help me get a replaced machine? I expect your speedy co-operations as summers begin to be in full swing in Kolkata.

  16. Girdher Gopal Reply

    This is regarding Hitachi Air-conditioner model no RSB518IAEA which I bought for Rs 52,300/- on 30th March 2017 from EP Electronics Paradise Pvt. Ltd., WZ 297, G Block, Hari Nagar, Jail Road ND-110018.

    Since the very first day of its installation we are facing the issue in its getting started.
    Sometimes it starts, other times it doesn’t.

    The company technicians who visited to check the problem discovered that there is some sort of defect in the indoor unit (display, pcb, lock) as well as in the remote (which doesn’t seem to work).
    Infact, we found the demonstration giving staff to be inefficient in giving answers to our queries and the installation people to be incooperative and misguiding.

    It’s highly disappointing that a reputed brand as Hitachi is delivering a defective product which can adversely affect its market image.

    It has caused substantial mental torture and inconvenience to us.
    I request you to replace this product with a fresh one immediately as the summers have already arrived.

    I am expecting an immediate response and a subsequent action towards the same.

  17. Raman Reply

    Dear Sir
    I purchased a Hitachi Air Conditioner Model Kashikoi 5300I from New Berco Electronics Sector 6 Dwarka on Monday 27 March vide Invoice No.4243 Ref A 1409 CSB518IAEA. After installation on 29 March it was found that there was no cooling from AC On 30th Hitachi persons who installed the unit came to check and found that the compressor is not working. I made several complaints about this but till the time of writing this comment (1st April 1040 AM) no engineer has come to my flat for inspection. I do not want the unit and needs to be replaced with a fresh unit. But Hitachi is yet to respond. Very poor service from Hitachi and New Bercos. I would urge people not to buy any Hitachi ACs. They sell substandard stuff.

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