FedEx Indonesia Contact: Find below customer service details of FedEx in Indonesia, including phone and address. You can reach the below contact for queries on FedEx locations, freights, FedEx tracking, cargo, home delivery, rates or other queries on FedEx services in Indonesia.

Customer Service
Phone: 0800 1 888 800 (toll free)
Phone: (62) 21 7599 8800
Fax: (62) 21 7591 3212)
You can reach the above phone numbers for help on FedEx couriers, sending new packages or tracking your freight in Indonesia

Email: jkt-trace (at)

FedEx Office
FedEx Express
RPX Center 6th Floor
Jl. Ciputat Raya No 99 Pondok Pinang
Jakarta 12310


Track Shipment
To track your shipment in Indonesia click here

FedEx Locations
To locate a FedEx office nearest to your street click here. You can reach the closest FedEx office to send your packages in Indonesia.

About FedEx
FedEx was founded by Frederick Smith in the year 1971. FedEx currently handles over 8.5 million shipments each day. The world’s largest express transportation company, FedEx, delivers parcels to more than 220 countries. The company employs some 290,000 people across the world. FedEx has close to 700 aircrafts serving more than 300 airports worldwide.

FedEx services in Indonesia include FedEx International Priority, International Economy, International Priority Freight, Economy Freight, Broker Select, Express Freight and ImportOne. There is also AsiaOne for companies that want to ship goods within Asia. EuroOne was launched in 1997 for shipments to Europe. Read More



  1. healermoebius March 31, 2015 at 8:19 am

    I’m from Indonesia and I received a package from China. Until now I haven’t received the package because they said that I have to pay for custom clearance fee. And I asked them where should I transfer the money. They said that they will email me their account number. I have called them for about five times from yesterday and I haven’t received any email yet. They kept repeating the same answer for me. I mean what is so difficult for sending an email? I won’t use Fedex Indonesia anymore. Never!

  2. Craig O'Gorman October 2, 2014 at 3:08 am

    Yesterday someone from your company phoned to advise that there is a clearance delay with our delivery.tracking # 805610068648
    They advised that they would send an email informing us of the amount we must pay in fees to get the goods released – but we have received no email

    Can you please advise how much we must pay and if we can make the payment at the Fed EX office here in Bali
    – can you provide the contact information for the office in Bali so we can get this sorted as quickly as possible

    Thank you

  3. Yoyok May 10, 2013 at 6:01 am

    Do you know, the address of FedEx in Jakarta And the phone number too, Thanks

  4. Su Li February 15, 2013 at 3:38 am

    I sent an external hard drive from SF USA to Jakarta. It is supposed to arrive on Feb 8, 2013. Until today, 2/15/13 it’s still at Cengkareng. What the hell is going on? Nobody notifies me or call sme in Jkt. It’s true next time DO NOT EVER SEND ANYTHING. It’s my personal use, not for resale, it has my work data that I need to work on for deadline. John was right, I called both numbers and has been busy and asked me to try every few minutes.

  5. John January 2, 2013 at 9:59 am

    I strongly advise anyone against sending anything by FedEx to Indonesia. Their local agent RPX will collect an additional fee for delivery and provide an extremely poor service. If you try phoning them you could be on hold for half an hour or more. Similarly they will take a week or more to reply to emails. Better to use another courier. I have also used DHL and they are much more efficient. FedEx may be a bit cheaper, but it’s not worth the hassle.

    • afi March 11, 2013 at 7:17 am

      yes…actually nobody picks up the phone. i just tried to call the call center no 021 75998800 and only for hearing the advertising of RPX. huhhh…..

  6. Lilly Ramgarib October 17, 2012 at 1:54 pm

    I have a package of 36 KG and require air freight from Jakarta Indonesia to Miami, USA.

    Kindly let me know the process as I am in Miami.
    The Indonesia person with the package is having problems with getting nformation with your office for information.

    Thank you in advance.

    Best Regards

  7. Nina Kasim July 7, 2012 at 6:28 am

    I have not received the packet sent to me on 4th of June 2012 with a tracking number 793637558477. Why so long for a small delivery? That too from a reputed company such as yours.

  8. hasder February 1, 2012 at 9:33 am

    Dear Fedex, It’s to complaint poor shipment handling that happened to my packet 899170063398 from Vietnam today. Once I know the packet already released from custom at Cengkareng port then directly I made call to Fedex Customer Service;handled by Dimas and Novi, I remind them and told this packet is priority and urgent for Coca-Cola, I asked them to prevent any mis-delivery allocation, but actually the packet went to Kebon Jeruk not directly to Pondok Pinang. This case was impacting on trust from my director. I will share this issue to my suppliers at Vietnam not to use Fedex for further shipments.

    • hamegar romillo May 16, 2012 at 7:01 am

      hi,,what happened to your packet??so you trying to say that fedex is not a good service????im trying to find a fedex near my city,,id like to send small package from philippines to jakarta,indonessia


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