Contact Etihad Airways –Philippines : Find below customer care details of Etihad airline in  Philippines , including phone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Etihad Airways.

Etihad Airways –Philippines


Office Address: 22nd Floor Tower 1, The Enterprise Center, 6766 Ayala Avenue, Makati City 1226, Manila, Philippines

Business Hours: Monday to Friday 09:00 – 16:30; Saturday 09:00 – 11:30

Office: +63 2 8ETIHAD (8384423)

Reservations and Ticketing: +63 2 8384423

Fax: +63 2 4791960

Call Centre: 1800 1441 0449

Email: [email protected]


Etihad Airways Head Office
P.O.Box 35566, Head Office,
Khalifa City A, Abu Dhabi,
United Arab Emirates
Phone: +971 2 511 0000
Fax: +971 2 511 1200

Etihad Airways Customer Care (UAE)
02 599 0000 (Within the UAE)
+971 2 599 0844 (Outside the UAE)

Book Etihad Flight
To book a Etihad Airways flight online click here

Track Lost Baggage
To track your lost baggage click here

About Etihad Airways
Etihad Airways was established in the year 2003 and is the official carrier of Abu Dhabi, UAE. With its main hub at Abu Dhabi International Airport, Etihad serves over 67 destinations in 45 countries with at least 1000 flights per week. The airline was named ‘World’s Leading Airline’ at the World Travel Awards in 2009 and 2010. It also won World’s Best First Class and Best First Class Airline Seat at Skytrax awards 2010. Read More


This article has 38 comments

  1. Amiel G. Lingal Reply

    This is to inquire to purchase additional baggage for my mother inlaw. She is only entitled to one baggage only, since our e- ticket was purchased in italy. Will be flying on july 13 going to europe (Italy). How many kilos are allowed and where can we pay the additional baggage? Can we pay directly in the airport? or thru online purchase?.but we have no credit card. Kindly informed us early regarding this matter if possible. For our preparation of said additinal baggage. We will be waiting for the information that you will be sending.thank you

  2. Tony Chavez Reply

    The Etihad Manila Ticketing Office should be shut down. Etihad will save some money by getting rid of the people who work in this office. They are lazy and are not assisting Etihad passengers. They do not even exert effort to answer the telephones.Other Etihad offices in other countries are very helpful. This office is a disgrace.

  3. Alfred G. Hernandez Reply

    I have been calling your office at 8384423 for more than two weeks already to reconfirm my flight on December 19 but can not get through. The line is always busy and engage.

    Is there any other number where i can call?

  4. Xtina Reply

    Where should I contact for a lost & found item? Just recently lost a valuable item in the First & Business Lounge. Please tell me the possibility of it being retrieved?

  5. Frank Reply

    I am booked on the Manila-Frankfurt-Manila flt on Mon27JUL/02AUG. I have not yet received a confirmation email as stated on the Etihad last page after paying for the flight. The amount has been deducted from my acct, and I have received the confirmed payment notification almost instantly after paying. I am in Davao and I have tried calling Manila office, but no answer. Can you pls email me and I will give you my Booking number so that you can email me the flight info. Thnx

  6. Anastasia T yam Reply

    I been trying to call your listed number but to no avail.
    Is it possible to reserve seats for the business class tickets my husband and I booked?

  7. Marie Acar Reply

    Why is it so hard to get in touch with your Manila office?
    Even cell numbers of the sales manager is unreachable.
    We are from a travel agency who books and highly recommends ETIHAD for the competitive rates and flight schedules. But we did not realize that when we need to verify something we can’t get in touch with you. It took us 2 hours to talk to someone for just a simple question. Turns us off!

  8. Evelyn Reply

    1. Can I bring a cooler box of halal meat and chicken through Ninoy Aquino International Airport?

  9. Michelle Reply

    I have flight going back to Abu Dhabi on June 23 and I want to rebook it on 9th of June. I just want to check if there is any possibility and how much it will cost me. I am trying to call your office here in Manila but I couldnt reach it. I wish to have your answer as soon as possible. Thank you.

  10. Maria Reply

    I just want to know what is the procedure if I want to re-book my ticket for an earlier date my return flight date is June 15, 2014 to Abu Dhabi, UAE, but I need to return earlier. There’s a ruling from POEA for OEC for OFW’s that all passports expiring with in the 6 months duration will not be allowed (my passport will expire on dec. 13, 2014). Thank you.

    • Melanie Pentecostes Reply

      Hi my return flight to Londonis supposed to be on the 23rd of June but I want to rebook it earlier. I’ve been calling your office contact number but I couldn’t reach you. Kindly give me your number so I can call you. I’m calling from Cagayan Valley. I really need to return earlier. Thank you so much

  11. Ashley Reply

    My passport will be released on the 23rd of May but my flight to Riyadh is on 21 May 2014. I want to move my flight on the 26th of May 2014, I am recently in Mondanao right now. Please help and guide me on how to rebook my flight.

  12. archie Reply

    I booked a flight to abu dhabi last march 1, and will be traveling this 5th of march. I booked my flight with your partner Phil Airlines at NAIA 2, i want to avail of the free coach (bus) service to Al Ain but failed to do so online. I tried to enter the booking reference but it did not take it..please help me…i want to avail of this awesome added experience from Etihad Airways…thanks!!

  13. Maria Reply

    I am flying back to London from Manila on the 21st of Dec,2012 with Etihad! I have a 14hrs stopover until my connecting flight to London departs on the 22nd of Dec @ 13.30hrs. My enquiry is will it be possible to get me into an earlier flight from Abu Dhabi to Heathrow so I don’t have to stay in the airport for 14hrs? Or can you book me into a cheap hotel in the airport so I can sleep before my next flight departs? Please reply ASAP. Thanks.

    • Victoria Reply

      My passport will release on the 30th day of September but my flight to Dammam is on 16th of September 2014. I just want to re-book my flight on any date of October. Please help and guide me on how to re-book my flight. I need your response as soon as possible. Thank you

  14. Clariz V. Cerezo Reply

    I just want to ask how much is the rebooking fee if my uncle want to rebook his flight from August 5 to August 11 going to Riyadh.

    • cherry abellar Reply

      My flight back to London is on 31st of July 2013. How much is the rebooking fee if i change it to 5th of August 2013?


    Supposedly I have to l leave back to Riyadh, KSA this day May 03, 2012 at 11:55 PM, but due to unexpected case I encountered, I was not be able to go on board, My questions are:

    1. Can I postponed my flight on May 15, 2012? My visa is 45 days which was started last
    April 03, 2012.
    2. Can I used the same Airlines?
    3. Is there any penalty and how much? Do I need to appear personally on your office for
    payment if any ?
    4. Please I want to postponed my flight immediately and please respond.

  16. wilson Reply

    what if i want to rebook my flight from april 29 2012 to may 10 or any day, do i have to pay?

  17. cherrie Reply

    Please be responsible of all the belongings of passengers, unfortunately 2 mobile phones are missing. Flight from Abu Dhabi to Manila. Please send me your email so i can send the complaint letter to concerned department. WORST service ever.

  18. Sonnee Duque Reply

    Etihad Airlines the WORST AIRLINES in terms of staff & crew – so rude and impolite!

  19. cristina Reply

    Hi, i wanna ask if i can refund my ticket here in the Philppines but it was issued at U.A.E?im trying to call the landline at Etihad Manila Office in Makati but no one’s answering my call. I also sent a message to your email address but still no reply.

  20. ryandoha Reply

    can i ask how many days would be the allowable days for rebooking my ticket. my flight should have been last feb 13 2012, but i could only go on the 29th. how much would it cost me approximately because im cash strapped now. thanks

  21. Sonnee Reply

    I’ve posted my complaint this morning and how come it’s gone now? Are you afraid for the people to read about your horrible service particularly in handling baggage?

  22. queency Reply

    i am planning to get a tourist visa how can i get? where is your office here at Philippines?

  23. Apple Leones Reply

    I have some concerns regarding my mom’s flight from Manila-Abu Dhabi today 24 Jan2012 at 23:55 and Abu Dhabi-Bahrain tomorrow 25 Jan2012 at 8:30am. During her check in at the Davao International Airport she was not admitted or the airline personnel did not allow her to check because of the redness of her eyes and its obvious swelling. Now,the Cebu Pacific considered her to fly as long as she can present Medical certificate before the ticket’s expiration on 20Feb2012.
    The problem is what about the Etihad Airlines? Do the company give consideration in line to this problem? And,im trying to call the landline at Etihad Manila Office in Makati but no one’s answering my call. I also send a message at your email address but still no reply.

  24. Joel Quiambao Jr Reply

    if i want to change my flight destination from abu dhabi to riyadh to abu dhabi to jedda what is your policy regarding this change of destination?thanks.,..

    • customer help Reply

      the terms are usually printed on the ticket..however we recommend you call the reservation desk

  25. joey C. Reply

    hi, i would like to ask if i need to confirm my ticket back to Abu Dhabi or i’ll just present my ticket to the airport? I tried to call your customer service many times but no one answering.

  26. ruffy salonga Reply

    I would like to check and ask if possible to re-book my flight from Jan 26 to Feb 02, from Manila-Abu Dhabi-Doha

    thank you

  27. Ndiga Reply

    We are travelling to Athens via Abu Dhabi on 21/01 2012. Do i need to confirm my ticket or can i just come to the airport on 21/1/12. Also if there are any changes please update me. thks

  28. margarito Reply

    if i want to re-book my flight for an earlier date..will there be extra charges?

    • customer help Reply

      that depends on the availability of seats..please check with the customer service

  29. eduardo soriano Reply

    i wanna change my flight on Feb.2 to Jan. 12, 2012, which is earlier. What is your policy on change of flight ?

    • customer help Reply

      please reach the reservation desk and they shall inform you the dates and charges

  30. evangeline Reply

    hi! my daughter from london. made a reservation for her 2 children flying from manila to london. these kids are unaccompanied to their destination. i would like to inquire regarding your rulings on unaccompanied minors? thank you very much. hope for immediate response on this.

    • CCC - Sam Reply

      please speak with the reservation office and they shall instruct on details

  31. Lorna R Tria Reply

    inquiring if i can post another reservation ticket schedules. pls refer to the following booking references: YGDTSE(augusto tria) and YGDUK4(lorna tria). can i extend it for another 1 week while waiting for the approval of our visa to canada? thank you.
    lorna r tria

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