Emirates Johannesburg Office (Phone, Address)


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Rating: 3.4/10 (12 votes cast)

Contact Emirates Johannesburg: Find below customer care contact details of Emirates airline in Johannesburg , South Africa . You can contact the below address is for new Emirates ticket booking, flight status or other queries on Emirates’ services.

Johannesburg(Town Office)

Address
4th Floor, Sandton City Office Tower
P.O. Box 783919,Sandton 2146

Telephone
+27 86 136 4728 (’0861 emirates’ – Call Centre) or +27 11 303 1951 (from outside South Africa) / +27 11 390 3877 (Lost Property) / +27 11 390 1215/6 (Baggage Claims)

Emirates Head Office
Customer Affairs Department,Emirates
P.O. Box 686,Dubai, United Arab Emirates

Telephone: +971 4 7083611
Facsimile: +971 4 2864120

About Emirates
Emirates was born as the official international airline of the United Arab Emirates. Fully owned by the Government of Dubai, Emirates is the largest airline in the Middle East and has over 50,000 employees worldwide. Emirates was founded in the year 1985. Sheikh Ahmed bin Saeed Al-Maktoum is the Chairman and Chief Executive of Emirates Airline & Group. Emirates currently has a fleet of 137 aircraft. The airline flies to over 100 destinations in 60 countries around the world.

Emirates Johannesburg Office (Phone, Address), 3.4 out of 10 based on 12 ratings

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7 Responses to “Emirates Johannesburg Office (Phone, Address)”

  • Dillen says:

    Due to an injury, my wife had to cancel a ticket to Singapore last year August (2012). To this day we are still waiting for a refund… Emirates service seems pathetic and apathetic when it comes to customer service. Most service providers are very quick to ask you to pay them, but when the tables are turned and refunds are due, their world class service comes to a grinding halt.. Absolutely Pathetic Emirates!!

  • yuveka says:

    It is with great disgust and regret travelling with Emirates, that I write this email. On 15 December my husband, baby and I went to king shaka international airport to check in at around 5pm. Our flight was scheduled to leave to Dubai at 18:45. When we got there the lady at check in took an awful long time to check us in saying “we are still waiting for the to prepare the plane, sorry for the delay” she was waiting for a “Sam”

    After about 15 minutes waiting she asked me for my identity document which was in my car. Her supervisor then came to the counter and argued with me to produce my marriage certificate. He, surname Fourier, wasted another 20 minutes saying he can’t do anything for us and can’t let us on the flight. We pleaded with him to allow us to fetch the certificate from home. He first said there is nothing he can do and then said he will give us 15 minutes only to go and come back. After another 10 minutes he said he can give us 20 minutes. We did not hesitate and left immediately to get the certificate. We had 2 cars at the airport but took a taxi costing R500. We got back after 23 minutes and he said he can’t check us in. The plane was only going to leave 45 minutes later. We had a 15 month baby with us. We also had booked accommodation, tours etc in Dubai. We booked this flight in march this year and had everything planned.

    We did not Carry food for our baby as we were depending on the flight. She was wrestles and we were in a state of panic.
    We went to all counters to check if we could get flights to Dubai but couldn’t. Eventually we got a flight to cape town which cost us R5000 and then another flight to Dubai costing an additional R7000. We had to book accommodation in cape town for the night costing R600. Travelling with a baby at midnight was very unpleasant. The supervisor in Durban did nothing to help us. He was rude and arrogant and has no values of customer service whatsoever.

    We went through hell only to find out the next day that we were not booked on the flight to Dubai again even though our money was taken from us. The supervisor in cape town was awesome. She did everything she could to help us get on the flight to Dubai.
    The service we experienced and the trauma we faced in Durban did not feel real. It was horrific. The amount of money we spent was unnecessary and also not budgeted for. We also extended our stay in Dubai for another day due to losing 1 day which cost approx R1150.
    Is this how emirates operates?

    We would like to be reimbursed for all our inconvenience. We would also like fourier to be disciplined as he sent our family through hell and back.

    I would like a response as soon as possible. I am very upset about everything. We have family who travel on emirates who recommended this airline but after what I went through I don’t think customer satisfaction is of utmost importance to you.

  • hava says:

    Hi, I purchased flight tickets on saturday 6 oct to barcelona for dec and wanted to amend flight to madrid? Can this be done and how do I go about doing it and cost involved please. Require answer urgently?

  • stuart burmeister says:

    I am very disppointed in your skywards program I have tried a few times to upgrade using my miles and there is always a reason why I cannot. Last week I was at gatwick heading for durban and I wanted to upgrade there. I was told it could not be done there, only in Dubai I went to customer services i Dubai and was told that it had to be done at the gate. At the gfate they said no it had to be done on the aircraft. On the aircraft they said NO it could not be done there.
    I was injured in an accident and needed to have xtra legroom and mre comfort so I was back in Economy.
    The cabin crew told me also that I had been downgraded from Silver to Blue membership as I do not fly enough. What a slap in the face that was. I dont fly enough!!!!??

    I am a very unhappy Emirates flyer and have endured some bad meals etc bt this is the final straw. After I have used my air miles I will change airlines.

    FYI i fly to and from south Africa a minimum of 6 times a year.

    Stuart Burmeister . No. 213210185

  • C.mccauley says:

    Can someone pick up the phone, I have been trying for two hours. No luck!!!!

  • anika says:

    I intend on calling your head offices soon as well. I would like to express unhappy and disturbed I am with your services in johannesburg airport. I’ve been flying emirates for nearly 8 years twice a year now and I’ve never been so dissapointed. I’ve been forced to stand and wait to board because there are no seats left in so called “appointed economy class” area when the first class area has not one passenger occupying a seat. Not one! It is unfair to separate seats whether they are close or far from the boarding gate according to your class

  • Nishanee says:

    Hi
    My ex husband purchased the Hello kitty watch for our daughter. The watch is still in its original state and has a slight crack across the screen. How do we get this replaced or who do we contact?

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