Contact Emirates Johannesburg: Find below customer care contact details of Emirates airline in Johannesburg , South Africa . You can contact the below address is for new Emirates ticket booking, flight status or other queries on Emirates’ services.

Johannesburg(Town Office)

4th Floor, Sandton City Office Tower
P.O. Box 783919,Sandton 2146

+27 86 136 4728 (‘0861 emirates’ – Call Centre) or +27 11 303 1951 (from outside South Africa) / +27 11 390 3877 (Lost Property) / +27 11 390 1215/6 (Baggage Claims)

Emirates Head Office
Customer Affairs Department,Emirates
P.O. Box 686,Dubai, United Arab Emirates

Telephone: +971 4 7083611
Facsimile: +971 4 2864120

About Emirates
Emirates was born as the official international airline of the United Arab Emirates. Fully owned by the Government of Dubai, Emirates is the largest airline in the Middle East and has over 50,000 employees worldwide. Emirates was founded in the year 1985. Sheikh Ahmed bin Saeed Al-Maktoum is the Chairman and Chief Executive of Emirates Airline & Group. Emirates currently has a fleet of 137 aircraft. The airline flies to over 100 destinations in 60 countries around the world.

This article has 17 comments

  1. Puso Reply

    Can I please have your email address? I travelled from OR Tambo to Dubai on the 13th February 2018, and when I got to my destination I realised that my bag was tampered with and lost one of the items in my bag, an external hard drive. I want to lay a complaint and wish that you investigate. Please send me your email address on to lay a proper complaint. I tried getting an email address to no avail.

  2. Jepson Reply

    I would appreciate it if I can be contacted on my email address provided. Emirates made our flight booking on their own when we went into the website on the 20th April to book our seats it was booked and we could not change it. We are not happy with this as when we flew from Dubai to Frankfurt we did not even sit together. We are flying from Frankfurt to Dubai on the 6th May 2017 and from Dubai to South Africa on the 7th of May 2017 and would really appreciate it if we can reserve our own seats.

  3. mohamed adam Reply

    hi there
    I am a platinum member with emirates and believe me , customer appreciation , customer service does not exist, once you obtain platinum statues , they just ignore your every request , like upgrades , seat preference in economy , and add insult to injury , they lie about no seats available but when you get on the plane , theirs seats available. When I was gold , I would get frequent upgrades but now it does not happen .I am truly considering changing airlines , I fly once a month and found this year emirates service to have dropped , compare to last year.

  4. Misi Reply

    Please may you provide an email address for your lost and found department. I have tried tirelessly to contact your Johannesburg offices but there is no answer. I lost an item on an emirates flight and please need someone to communicate with so that I can retrieve it. Please treat this as urgent.

    Thank you kindly.

  5. Linda Miller Reply

    I went into the Cape town office today and was served by Zethu. what a delightful, professional, helpful lady she was. It was an absolute pleasure to have the help of such a wonderful lady. She couldn’t have done more to make my visit more enjoyable. The help and advice she gave. I use the Cape Town office at least twice a year, and this was by far the best experience I have had. She is a credit to the Emirates name she represents

  6. Jodie Berry Reply

    Hi there. I am an athlete travelling to the US this weekend and have some queries about baggage.

    1. Emirates’ website says I am allowed to travel with a bicycle (sporting equipment). I have also travelled with a bicycle in the past so I know this to be true.
    2. The bicycle bag isn’t allowed to exceed 23kgs. (baggage allowance travelling economy class to the USA)
    3. We are allowed 2 pieces of luggage at 23kgs per piece but baggage isn’t allowed to exceed 150cm per piece (300cm total). (according to the website)
    4. I dont think there is a single bike bag in the world that is smaller than 150cm, mine measures 253cm(L+B+H).
    5. Is the 2 piece concept still allowed if both items are within 23kg but one is a bicycle bag or do I forfeit an extra piece of baggage due to the bicycle measuring under the total 300cm dimension?

    I have scrutinised the website so please don’t just copy and paste baggage regulations, this is a query that I can’t find an answer to even after reading up on all the baggage regulations on Emirates’ website.


  7. jeanette mostert Reply

    I included my Emirates air ticket in a cash payment for a tour in Japan. I inadvertently did not use my credit card (from which I get pre-existing conditions insurance). I would like to cancel the ticket and have it re-issued, paaying by credit card. My travel agent says the costs are exorbitant. Is there any way you can waive some of these costs as I am an OLD WOMAN in her 70’s!!!!

  8. Lauren Maritz Reply

    Good day.
    I purchased a ticket from Durban SA to Frankfurt Germany. The flight had a stop over in Dubai which was a few hours and then on to Germany. However when I tried to board the connecting flight I was stopped due to my visa only starting the following day. When I went to the help desk the Emirates employee said that this was an error from Durban as they let me board a flight that was a day too for my visa requirements. I then had to pay for the change of flight and a night in the hotel as I was unable to leave the airport without a visa. Please could someone contact me with the correct action I need to take in order to claim for the above.
    I look forward to your reply and trust that this matter will be dealt with quickly and professionally.
    Kind Regards,

  9. Dinesh Munu Reply

    We were booked on flight EK206 from MXP to DXB on 09 December scheduled to leave at 13h50. We were traveling with kids as well. The flight was delayed for an hour with no communication. We then had a rude flight attendendant during the flight and made us feel unwelcomed. Then we land in Dubai and there is a 30minute drive to the terminal building from plane via bus. This was also unacceptable. When we get to our baggage carousel our baby stroller was an hour late and again lame excuses from the ground staff. Very poor experience from Emirates and we will not fly with them again. Used to respect emirates for good service but this time was really poor and no care attitude

  10. Isak Reply

    Can anyone please help me with the email contact for customer care, I have been calling them for almost two hours without them answering my calls.

  11. Dillen Reply

    Due to an injury, my wife had to cancel a ticket to Singapore last year August (2012). To this day we are still waiting for a refund… Emirates service seems pathetic and apathetic when it comes to customer service. Most service providers are very quick to ask you to pay them, but when the tables are turned and refunds are due, their world class service comes to a grinding halt.. Absolutely Pathetic Emirates!!

  12. yuveka Reply

    It is with great disgust and regret travelling with Emirates, that I write this email. On 15 December my husband, baby and I went to king shaka international airport to check in at around 5pm. Our flight was scheduled to leave to Dubai at 18:45. When we got there the lady at check in took an awful long time to check us in saying “we are still waiting for the to prepare the plane, sorry for the delay” she was waiting for a “Sam”

    After about 15 minutes waiting she asked me for my identity document which was in my car. Her supervisor then came to the counter and argued with me to produce my marriage certificate. He, surname Fourier, wasted another 20 minutes saying he can’t do anything for us and can’t let us on the flight. We pleaded with him to allow us to fetch the certificate from home. He first said there is nothing he can do and then said he will give us 15 minutes only to go and come back. After another 10 minutes he said he can give us 20 minutes. We did not hesitate and left immediately to get the certificate. We had 2 cars at the airport but took a taxi costing R500. We got back after 23 minutes and he said he can’t check us in. The plane was only going to leave 45 minutes later. We had a 15 month baby with us. We also had booked accommodation, tours etc in Dubai. We booked this flight in march this year and had everything planned.

    We did not Carry food for our baby as we were depending on the flight. She was wrestles and we were in a state of panic.
    We went to all counters to check if we could get flights to Dubai but couldn’t. Eventually we got a flight to cape town which cost us R5000 and then another flight to Dubai costing an additional R7000. We had to book accommodation in cape town for the night costing R600. Travelling with a baby at midnight was very unpleasant. The supervisor in Durban did nothing to help us. He was rude and arrogant and has no values of customer service whatsoever.

    We went through hell only to find out the next day that we were not booked on the flight to Dubai again even though our money was taken from us. The supervisor in cape town was awesome. She did everything she could to help us get on the flight to Dubai.
    The service we experienced and the trauma we faced in Durban did not feel real. It was horrific. The amount of money we spent was unnecessary and also not budgeted for. We also extended our stay in Dubai for another day due to losing 1 day which cost approx R1150.
    Is this how emirates operates?

    We would like to be reimbursed for all our inconvenience. We would also like fourier to be disciplined as he sent our family through hell and back.

    I would like a response as soon as possible. I am very upset about everything. We have family who travel on emirates who recommended this airline but after what I went through I don’t think customer satisfaction is of utmost importance to you.

  13. hava Reply

    Hi, I purchased flight tickets on saturday 6 oct to barcelona for dec and wanted to amend flight to madrid? Can this be done and how do I go about doing it and cost involved please. Require answer urgently?

  14. stuart burmeister Reply

    I am very disppointed in your skywards program I have tried a few times to upgrade using my miles and there is always a reason why I cannot. Last week I was at gatwick heading for durban and I wanted to upgrade there. I was told it could not be done there, only in Dubai I went to customer services i Dubai and was told that it had to be done at the gate. At the gfate they said no it had to be done on the aircraft. On the aircraft they said NO it could not be done there.
    I was injured in an accident and needed to have xtra legroom and mre comfort so I was back in Economy.
    The cabin crew told me also that I had been downgraded from Silver to Blue membership as I do not fly enough. What a slap in the face that was. I dont fly enough!!!!??

    I am a very unhappy Emirates flyer and have endured some bad meals etc bt this is the final straw. After I have used my air miles I will change airlines.

    FYI i fly to and from south Africa a minimum of 6 times a year.

    Stuart Burmeister . No. 213210185

  15. C.mccauley Reply

    Can someone pick up the phone, I have been trying for two hours. No luck!!!!

  16. anika Reply

    I intend on calling your head offices soon as well. I would like to express unhappy and disturbed I am with your services in johannesburg airport. I’ve been flying emirates for nearly 8 years twice a year now and I’ve never been so dissapointed. I’ve been forced to stand and wait to board because there are no seats left in so called “appointed economy class” area when the first class area has not one passenger occupying a seat. Not one! It is unfair to separate seats whether they are close or far from the boarding gate according to your class

  17. Nishanee Reply

    My ex husband purchased the Hello kitty watch for our daughter. The watch is still in its original state and has a slight crack across the screen. How do we get this replaced or who do we contact?

Leave a Comment

Your email address will not be published. Required fields are marked *