Contact Emirates Colombo: Find below customer care contact details of Emirates airline in Colombo , Sri Lanka . You can contact the below address is for new Emirates ticket booking, flight status or other queries on Emirates’ services.

Colombo(Town Office)

9th Floor, Hemas house,75 Braybrooke Place,Colombo, 2

+94 11 470 4070 (Reservations)

+94 11 471 369

Emirates Head Office
Customer Affairs Department,Emirates
P.O. Box 686,Dubai, United Arab Emirates

Telephone: +971 4 7083611
Facsimile: +971 4 2864120

About Emirates
Emirates was born as the official international airline of the United Arab Emirates. Fully owned by the Government of Dubai, Emirates is the largest airline in the Middle East and has over 50,000 employees worldwide. Emirates was founded in the year 1985. Sheikh Ahmed bin Saeed Al-Maktoum is the Chairman and Chief Executive of Emirates Airline & Group. Emirates currently has a fleet of 137 aircraft. The airline flies to over 100 destinations in 60 countries around the world.

This article has 14 comments

  1. nishan Withanage Reply

    Dear Customer Support Team,

    I booked an Emirates flights from an online flight booking site called (This is a Sri Lankan based company) I did a search for CMB to LGW. So as a customer I expected the results to be from CMB to LGW and the return from LGW to CMB. However they have given results where the return leg is from LHR to CMB. Since I didn’t ask for LHR return I didn’t check the airport of the return leg.

    When I spoke to there customer support, they are saying Emirates are the ones who sends the results and nothing to do with them. Further he is saying, it is my fault for not checking the return airport before paying.

    So now i am stuck with the wrong airport to checkin in my return flight.

    Why is Emirates sending different airports for return leg, when the client specifically asked for LGW?

    Being a responsible airline doesn’t Emirates think at-least highlight to the client that even though you asked for LGW, we have given different airports, so please double check or some sort of an indication?

    Also if I want to cancel and book a different flight, it takes 14 working days, as Emirates takes such a long time to refund, meaning I cant even cancel and book again as my money is stuck with this flight.

    What are my options? i am flying out tomorrow. I only realised when my transfer provider in UK informed me that the return airport is from LHR and not LGW as requested.

  2. Anne mody Reply

    I travelled to Australia in December last year and returned on the 18th of February 2017. My flight from Melbourne was at the staff at the counter wasn’t polite at all, the girl at the counter was down right rude. I was 3 kgs over Weight, and she insisted I pay for it which I did. But the irony of it was she allowed passengers before me which had excess luggage to go through! but when it came to me, she said sorry we have strict policies, so you have to pay, or take it out. Well she can’t have favourites, a rule for one is a rule for all. I paid A$ 225 for the 3 kgs which is a lot to charge. I wasn’t going to stand there and beg of her , but I told her weighing scales at home differ from the electronic scales at the air port. If I had purchased two bottles from the duty free it would have weighed more. So why couldn’t she give me that allowance? The fee of A$75 per kg is a total rip off.
    Then on the flight to Dubai EK 409 half way through the journey which was 7 hrs I requested for a glass of water, the French Boy serving told me to wait that they were going to serve. I could hardly talk my throat was really dry, I said I don’t care about the food I want a glass of water, he did not bring the water and I timed it 15 minutes down the line the trolley of food rocks up. I was so angry with that French Boy I could have yelled. On the rounds they come back asking if we need more drinks, he never asked me if I wanted, I had to ask for a refill of water. First time I had such a bad experience with airline staff. The flight from Dubai to Colombo which was EK 648 the staff were a breath of fresh air. The gentleman next to me complained too that he has never experienced this kind of rudeness from staff and he too was going to complain, I won’t give his full name, but his first name was Tony a frequent flyer. I don’t think I ever want to fly Emirates again. Unless they seriously train their staff to be polite and courteous. Also when I’m booked my flight it was going to be the Airbus, which I had on my first leg, but on the return it was a 777 flight, there was no Airbus.

  3. Dr A S Abeyratne Reply

    I travelled from Tampa to Colombo with my wife in November via Emirats. I found that the food quality was very poor. Besides there was a severer delay at the Italy airport and we almost missed the flight to Colombo from Dubai
    I hope that things will be better when we travel back to New York and Tampa on the 17 April?

  4. M.S.Sanjaya Reply

    I need to know how and what are the necessary documents you need to apply for business visa in Dubai?
    And i need to know how long it would take to receive it?
    What is the maximum time period and how much will it cost for the visa ?


  5. Sujith Reply

    I am working in Qatar.I wish to take my family for visit Qatar.When I back home via Dubai can I get visa from Dubai air port for few days to visit Dubai or let me know any other way to get visa to visit Dubai.Plaese let me know all details.

  6. Maria Reply

    Hello, I would like to know if it is possible to change the date of my flight, I have my flight Colombo-Dubai-Moscow January 3, 2013, I must be at home as soon as possible due to personal issues. Thank you

    • Gnanadarsana Reply

      I came to SL early this year with the intention of getting back to Nigeria on 29th june. But I could not make it as I was not able to finish what i need to do up to now. Can I reschedule my return journey in January next year.


    I wish to travel Dubai in second week of Jan”2013 for one month period for the purpose of job hunting. I’M intending to stay in my frend’s place during that period and he will be sending me an invitation letter.
    Kindly let me know the process of obtaining the visa and the return air ticket from you and the charges.

  8. Samuel Reply

    My skywards No. is EK 220 515 805 and my wife’s EK 220716 392 we have approximately 13,000 sky miles each.
    We will be travelling to India in May/June. Since you do not have flights to India from SL, how best we could use these skymiles in India – on domestic flights. We would like to travel to see Tajmahal.

    Your response positively will be very much appreciated.

  9. Yvonne Reply

    I wish to travel to Dubai accompanied by my daughter and her Fiancee for a family function to be held there. My sister-in-law holds a PR and has been living in Dubai with her family for the past 15 years or more. She has kindly agreed to take care care of our accommodation, food and internal travel, & any other needs, during our stay in Dubai. Our tentative travel dates are 19th Dec – 2nd Jan 2012. I am employed, as well as my daughter and son-in-law to be, and we have no intention of over staying in Dubai or violating the Immigration laws. We only want to visit Dubai to attend the function and to also spend Christmas there. I have tried many other Airlines/options and the hassle of getting one – the documents I have to provide, and the cost involved is most deploring. I wish to mention that I have travelled twice before to Dubai. We wish to purchase three tickets plus 3 visas, and I would be thankful if you could let me know how much both would would cost, and with the least hassle to enable me to attend to the family function in Dubai. I would appreciate your most competitive rates for Airticket and visas. Thank you for your help.

    • CCC - Sam Reply

      getting visa to UAE is easy through Emirates..try visiting a local office or call the customer support

  10. Hemantha Reply

    EK 348 from CMB to SIN 18th May booking Ref 2H4ITQ

    My checked bag got damaged during the flight. This is the 2nd time it happened in EK flight CMB to SIN. Pls look into this. This is a recurrent issue I believe.

    Best regards
    Hemantha Dodangoda

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