Contact of Virgin Atlantic customer service


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Contact Virgin Atlantic Airlines: Find below customer service details of Virgin Atlantic Airlines, including telephone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Virgin Atlantic. Besides contact details, the page also offers information and links on Virgin Atlantic services.

Virgin Atlantic Head Office
Virgin Atlantic Airways Ltd.
Company Secretary, The Office,
Manor Royal, Crawley,
West Sussex, RH10 9NU.

Virgin Atlantic Customer Service
0844 811 0000

Virgin Atlantic Reservations
0844 209 7777

Flight Information
0844 209 7770

Flying Club (frequent flier program)
0844 412 2414

Special Assistance
01293 747691

Cargo
+44 (0)844 209 7742

If calling from outside the UK add “+44″ where the “+” represents the international dialling pre-fix for the country from where you are calling.

Email
customer.services@fly.virgin.com.

International Support
USA: 1 800 821 5438
Australia: 1300 727 340
China: +86 21 53 534600 / 605
Hong Kong: 852 2532 6060
India: 1800 102 3000 (toll free)
Kenya: +254 20 278 9100
Japan: 03 3499 8811
South Africa: 011 340 3400
UAE: +971 4 406 0600

Lost/Delayed Baggage
UK: 0844 209 7304
USA: 1 800 880 6253
To track lost baggage online click here

Ticket Refunds
Virgin Atlantic Airways,
UK Refunds,
PO Box 340,
LU6 9LF

Fax: 01293 444456
Email: refunds.hq@fly.virgin.com
______

Book Virgin Atlantic Flight
To book a Virgin Atlantic flight online click here

Virgin Atlantic Flight Status
To check Virgin Atlantic flight status click here

Flight Schedules
To check flight schedules click here

Check-In Online
You can check-in online 24 – 2 hours before scheduled departure time. Visit the website to check-in online.

Flying Club
As a Flying Club Silver or Gold member you will earn miles every time you fly with Virgin Atlantic or its partner airlines. You also earn miles on hotel booking, car rentals and more. To join click here

Baggage Information
Checked Baggage: Upper Class passengers can carry 3 bags  with up to 32 kg per bag. Premium Economy Class passengers can carry up to 2 bags with 23 kg each. Economy Class passengers can carry one bag with up to 23 kg weight.

Hand Baggage: Upper Class passengers may take two pieces of hand baggage onboard with max weight up to 16kg. Economy and Premium Economy Class passengers can carry up to 1 piece of hand baggage with 6kg weight.

Virgin Atlantic Destinations
Virgin Atlantic flies to Boston, Chicacgo, Las Vegas, Los Angeles, Miami, New York, Orlando, San Francisco, Washington DC, Antigua, Barbados, Cuba, Grenada, Jamaica, St Lucia, Tobago, Accra, Cape Town, Johannesburg, Lagos, Nairobi, Delhi, Hong Kong, Shanghai, Tokyo, Dubai, London, Glasgow, Manchester, Sydney and more.

About Virgin Atlantic Airways
virgin-atlantic-airline-pictureVirgin Atlantic Airways was founded in the year 1984 by Sir Richard Branson. With its main base at London Gatwick and London Heathrow, the British airline flies to over 35 destinations.Currently Singapore Airlines has 49% stake in Virgin Atlantic Airways. Virgin Atlantic has carried around 58m passengers since it began operations. The airline employees over 9000 people.

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5 Responses to “Contact of Virgin Atlantic customer service”

  • Stanley F. Joachim says:

    TO WHOM IT MAY CONCERN.

    ON JUNE 9TH I WAS SCHEDULED TO LEAVE LONDON ON A VIRGIN ATLANTIC FOR LOS ANGELES. THE FLIGHT WAS SCHEDULED FOR 11.30 AM. HOWEVER THE FLIGHT WAS DELAYED BY TWO HOURS BECAUSE THE CAPTAIN WAS TWO HOURS LATE. WE LEFT AT AROUND 1.30 PM. WE SAT ON THE PLAN FOR OVER AN HOUR. I WAS WONDERING WHY THE CAPTIAN WAS LATE. WAS HE DRUNK THE NIGHT BEFORE. WAS HE EXAMINED FOR ALCHOHOL ABUSE WHEN HE ARRIVED SO LATE? WHY WAS HE LATE? THE LONDON ROADS WERE CLEAR THAT DAY, THERE WERE NO TRAFFICE JAMS OR HOLD UPS.
    NO EXPLANATION WAS GIVEN THE PASSENGERS AFTER THE CAPTAINS ARRIVAL AS TO WHY HE DELAYED US ALL, AND THEREBY CAUSED INCONVENICE TO MANY OTHERS IN LOS ANGELES WHO WERE SCHEDULED TO PICK UP PASSENGER ON ARRIVAL OF THE FLIGHT. THE ONLY SHORT WORD CAME FROM ONE OF THE CREW APOLOGIZING FOR THE DELAY AND TRUST WE HAVE A PLASANT FLIGHT.

    I THINK THE CAPTAIN SHOULD HAVE APOLOGIZED, EXPLAINED HIS LATENESS AND EASED THE MINDS OF ALL THE PASSENGERS.

    FURTHER THE SERVICE ON THIS FLIGHT WAS NOT THE BEST IN AIRLINE SERVICE. (MAYBE ALL THE CREW WERE TIRED BEFORE THEY STARTED. THEY TOO HAD TO WAIT AN EXTRA 2 HOURS OR SO) UNDERSTANABLE BUT NOT EXCUSABLE.

    I HAVE TOLD AGENT NEVER TO BOOK ME ON VIRGIN ATLANTIC EVER AGAIN IF I HAVE TO FLY ANYWHERE VIA LONDON. I AM TOO OLD TO TAKE CHANCES.

    SUGGESTION – IF CAPTAINS ARE LATE AND FLIGHTS ARE HELD BACK, GIVE PASSENGERS A FULL EXPLANATION, APOLOGISE. HAVE CREW PROVIDE BETTER SERVICE.

    THANK YOU FOR READING THIS.

    STANLEY F. JOACHIM

  • Dolores says:

    Booked a car hire for the US with Virgin Atlantic 1 month ago and still haven´ t received the booking confirmation and details of the booking, but yes it was charged immediately. Called several times to request the documentation, but just heard nice words but not action. I´ m supposed to fly in the very near future. Really dissapointed with the customer service!!!

  • kirsty richardson says:

    I hope that you can help me in what is proving to be the worst experience ever with KLM and Virgin, lost luggage and the impact on the trip of a lifetime to climb Mt Kilimanjaro.

    I travelled with KLM from GLA to AMS on 2/11. I was due to travel onwards to DAR but the GLA flight was delayed and the connection was missed. As I urgently needed to get to Kilimanjaro (JRO) to climb the mountain on 4/11 the KLM team booked me on KL1025 to LHR, then on VS671 LHR to Nairobi, then PW722 Nairobi to JRO. This was done on booking ref 64dqsw. However for various reasons I couldn’t check in for PW722 in Nairobi and so was booked onto PW726. When I arrived in JRO my luggage wasn’t there. I need my luggage to climb Mt Kilimajaro and so far there is no record of it arriving. In AMS airport it was assured that my luggage would transfer all the way DESPITE the luggage tag still saying DAR, ref xx!! I was assured by Virgin airlines in LHR that the luggage was on the flight to Nairobi however it didn’t land at JRO and I don’t know where it is. It could be in Nairobi or it could be in DAR.

    This clearly impacts on my climb, and if my luggage turns up and we climb on 5/11, it impacts on the next flight I have booked with Precision Air on 11/11 to Zanzibar.
    I expect KLM and Virgin airlines to do their utmost to assist in this matter and I hold KLM and Virgin entirely responsible for ruining my trip of a lifetime. I am so disappointed by both airlines.
    I have completed a lost luggage form (PIR) at JRO but all they are doing is checking the next flight that comes in. I need someone to do more than that. I need to find out where the luggage is.

    Furthermore trying to contact you (KLM) by phone or email is just not possible. The website offers an e-form which needs a plug-in to work. I can’t download the plug in and so I cannot send an email. This is totally unacceptable and you need to rectify this. Contacting you should be straightforward.

    Please advise how you can help as a matter of urgency.

  • Shirley Vant says:

    I have just spent 35+ minutes trying to get through to customer service in the UK as my daughter is due to fly into Heathrow in 2 days and due to unforseen circumsatnces has to change her flight. I strongly object to spending 10p a minute to be ignored until the line was closed at 1900.

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