Contact Vietnam Airlines: Find below customer service details of Vietnam Airlines, including telephone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Vietnam Airlines. Besides contact details, the page also offers information and links on Vietnam Airlines services.

Vietnam Airlines Head Office
200 Nguyen Son Str., Long Bien Dist.,
Ha Noi city, Vietnam

Vietnam Airlines Customer Care
Northern Vietnam: (84-4) 38320320
Southern Vietnam: (84-8) 38320320
Central Vietnam: (84-511) 3832320

Golden LotusPlus (frequent flyer program)
Email: [email protected]

Local/International Contacts
Find below phone numbers of Vietnam Airlines in Vietnam and abroad.

Vietnam Offices
Hanoi: (84-4) 38320 320
Quang Ninh: 84-33 3511 550
Hai Phong: 84-31 3810 890
Dien Bien: 84-230 3824 948
Dong Nai: 84-061 6255 888
Can Tho: 84-710 3844320
Phu Quoc: 84-773 996677
Rach Gia: 84-773 924320
Nha Trang: 058 3526768
Da Lat: 063 3833499
Buon Ma Thout: 0500 3594442
Pleiku: 059 3823058
Quang Binh: 0523850826
Da Nang: (84-511) 3832320
Ho Chi Minh: 84 – 8 38 320 320
Lao Cai: 84-20 3873 404
International Offices
UK: (44) 02032632062
USA: 1-866-677-8909
Australia: (61-2) 9283 1355
Cambodia: 855 23 990 840
China: 0086-10-84541196
France: +33 (0) 1 44 55 39 90
Germany: +49 69 29 72 56 52
Japan: 81 3 3508-1481
Malaysia: (0060) 3 2031 1555
Myanmar: (95) 0125 5066
Philippines: 63 – 2 – 8302335
Russia: 495- 5892450
Singapore: (65) 6339 3552
Taiwan: 886-22517 7177
Thailand: + 66 (0) 26554137-40


Vietnam Airlines Flight Status
To check Vietnam Airlines flight status online click here

Baggage Information
Economy Class passengers can carry 1 piece of baggage with max 7kg weight while Business Class passengers can carry 2 pieces. For checked baggage, passengers can carry 20 kg within Asia, 30 kg for flights to Europe and 23 kg (2 pieces) for flights to/from Americas. Call the customer care for more details.

Golden Lotus Plus (GLP)
Golden Lotus Plus (GLP) is the frequent flier program of Vietnam Airlines. Members can carn reward miles every time they fly with Vietnam Airlines or its partner airlines. Silver, Titanium, Gold and Platinum members can also earn miles on hotel booking and shopping.

About Vietnam Airlines
vietnam airlines pictureVietnam Airlines was founded in the year 1956 as Vietnam Civil Aviation. The airline is the national carrier of Vietnam and operates from its hubs at Noi Bai International Airport (Hanoi), Tan Son Nhat International Airport (Ho Chi Minh City) and Long Thanh International Airport. Vietnam Airlines flies to about 20 cities within the country and 26 international destinations in the USA, Europe, Australia and Asia. In 2010, Vietnam Airlines officially joined SkyTeam, a leading global airline alliance. Skytrax has given the airline a 3-star ranking.

Vietnam Airlines Destinations: Vietnam Airlines destinations include Paris, Prague, Amsterdam, Moscow, Beijing, Singapore, Seoul, Osaka, Bangkok, Kuala Lumpur, Jakarta, Hanoi, Hong Kong, Ho Chi Minh city, Manila, Taichung, Okinawa, Pusan, Tokyo, Taipei, Sydney, Melbourne, Honolulu, San Francisco, Seattle, Chicago, Denver, Austin, Houston, Miami, Atlanta, New York, Boston, Washington, Detroit, Portland, Minneapolis and more.

This article has 5 comments

  1. Dennis McWilliams Reply

    My wife and I recently completed four flights on Vietnam Airlines: Bangkok to HCMC, HCMC to Hue, Hue to Hanoi and Hanoi to Bangkok. All of our flights left and arrived on time except for a weather related aborted landing in Hue. We were pleased with the on time departures and the fact that we were advised of the one change in our schedule well before our departure date. We will use Vietnam Airlines again if we return to Vietnam.

    My one complaint is that the flight attendants were very lax concerning phone use during takeoffs and landings. Announcements very clearly stated that all electronics should be turned off, but attendants always walked by passengers without looking to see if the rules were being followed. I had to personally ask passengers to turn off their phones during three of the four takeoffs.

    I am aware that the science is not clear on the importance of shutting off electronic devices during takeoff and landing, but if your airline is going to make the announcements, I expect crew members to check carefully to insure devices are indeed turned off.

  2. Bryan Robinson Reply

    I am today writing to thank all employees of your company who went out of their way to get us to our flight from Hanoi on flight # VN 661 to Changi with connection with Jetstar to Perth WA on Thurday 21/7/16. The plane was late taking off and we were fretting as it left us with 1 hour to grab our cases and get to the terminal on time when we landed, we did’nt have to worry, as we left the plane in Changi an employee in Changi was waiting for us with a big name card held up and we were ushered to a buggy which took us to a fast track desk where we were given our boarding tickets to Perth and told our cases would be put straight onto the flight. We arrived in Perth and our cases were the first out on the conveyor, great. Also would say in flight service food and drinks and flight attendance was great.
    Many thanks again Vietnam Airlines please pass on our thanks to all.
    Regards Robinson family.

  3. Babita Bohora Reply

    Due to the delay in your flight, I have lost over 120 USD. I don’t know why your flights are always delayed but I do not apprecite loosing as much money due to your inconvenience. I would appreciate it if I am compensated for my loss. Not only did I miss out on my money, I also managed to miss out on my trip. I am extremely disappointed with your service.

  4. Anna Hodgson Reply

    To whom this may concern,

    I flew with Vietnam airlines on 2.07.13 – 3.07.13. Flight number VN722. This flight was to arrive in Hanoi and instead landed in Ho Chi Minh City. Due to a change in the airline schedule, my travel partner and I (Anna Hodgson and Alexandra Hall) incurred costs to obtain a travel visa in Vietnam due to the change made by the airline, where we then needed to fly internally from Ho Chi Minh City to Hanoi to get our connecting flight to Frankfurt VN127. The costs incurred were $280 Australian dollars each to obtain an emergency visa application from flights centre in Sydney Airport as well as a further $2,400, 000 Dong to purchase the visa in Ho Chi Minh City Airport. I was not made aware of this change in the flight schedule prior to departure.
    Please advise if the costs incurred as a result of the airline change will be reimbursed and what procedure I will need to take in order to claim reimbursement?
    Please also advise if our return flight Frankfurt to Ho Chi Minh City 30.07.13 VN120 is still scheduled with no amendments and if another Vietnam visa will be required?

    I require this information by 7.07.13.

    Kind regards,

    Anna Hodgson

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