Contact Tata Sky: Phone, Address of Tata Sky Helpline


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Contact Tata Sky: Find below customer care details of Tata Sky, including phone and address. Besides contact details the page also offers information and links on products of Tata Sky.

Tata Sky Helpline

From MTNL/BSNL lines:
1860 425 6633

From other lines:

Western India: 020 6600 6633
Northern India: 0172 6600 6633
Southern & Eastern India: 040 6600 6633

Delhi: 011 6000 6633
Mumbai: 022 6000 6633
Kolkatta: 033 6000 6633
Chennai: 044 6000 6633
Bangalore: 080 6000 6633

Tata Sky Head Office

Tata Sky
Bombay Dyeing AO building
Pandurang Budhkar Marg
Worli
Mumbai 400 025
India

Phone: +91 (22) 6613 3000
Fax: +91 (22) 6613 3030
Email: help@tatasky.com

Tata Sky’s SMS number

Tata Sky’s SMS number is 56633. You can SMS only from your Registered Mobile Number (RMN). To register, send RMN <space> <your 10-digit subscriber ID> to 56633 from your mobile phone.

SMS services for prospective customers

To buy Tata Sky: BUY
To locate dealer: DL <space> <pincode>

SMS services for subscribers

To recharge: RC <space> <16-digit recharge PIN>
To order a movie on Showcase: SC <space> <event code>
To get account balance and due date: BD
To subscribe to Optional packages: ADD <space> <Package code>

Tata interactive services

Actve Music, Actve English, Actve Mall, Actve Cooking, Actve Wizkids, Actve Learning, Actve Stories, Actve Games, Actve Sports, Actve STAR News, Actve Darshan and Actve Doordarshan.

For more details on Tata Sky interactive services click here

Channel Packages

Popular Packs – South Economy (Rs 150 pm), Economy (Rs 160 pm), State Pack (Rs 185 pm), Supreme Sports (Rs 240 pm), Grand Sports (Rs 380 pm).

Optional Packs – Music, Hindi Movies, Knowledge, Kids, Topper, English News, English Entertainment, English Movies, Sports 1, Sports 2, Sports 3, Ten Cricket, HD Gold, Actve Music, Actve Cooking, Actve English, Active Games, Fun Learning.

Regional Packs – Hindi, Punjabi, Gujarati, Marathi, Bengali/Oriya, Tamil, Telugu, Kannada, Malyalam (most of these packages cost Rs 25pm).

Mega Lite Pack – the Mega Lite Pack offers all channels and services on Tata Sky except the following – Chutti TV, Gemini Comedy, Gemini Music, Gemini News, Gemini TV, Kiran TV,KTV, Sun Music, Sun News, Sun TV, Surya TV, Udaya 2, Udaya Movies, Udaya TV, Udaya Varthegalu & Topper.

For more details and prices click here

How to recharge?

You can renew your Tata Sky subscription through internet, phone, local dealor or even cheque payment.

Recharge online – To recharge your account online visit www.mytatasky.com. All MasterCard, Visa, American Express and Diners Cards are accepted. In addition, debit cards of all leading banks are accepted.

Recharge through phone – To recharge through phone dial any of these numbers
1860 425 6633
Western India: 020 6600 6633
Northern India: 0172 6600 663
Southern & Eastern India: 040 6600 6633

Recharge through SMS –     Ensure that your Java MIDP 2.0 mobile phone is activated with GPRS.
SMS <atom> to 54959 from your mobile phone.

Tata Sky High Definition

Tata Sky brings you the latest digital revolution, Tata Sky HD. The new service has great picture quality, incredibly vivid colours, sharper images and stunning surround sound. To book now click here

About Tata Sky

tata skyTata Sky was launched in the year 2006 and is a joint venture between the Tata Group and STAR. In 2009, Tata Sky became the first Indian direct-to-home (DTH) service provider to be awarded the ISO 27001:2005 accreditation. Tata Sky delivers more than 100 television channels, movies and interactive services for games, learning, etc. It has a retail network that covers more than 4,500 towns in India.

Tata Sky envisions:
“Connecting every television home
Empowering every television viewer
Revolutionising home entertainment.” It has engaged a field force of approximately 3000 service engineers working to offer a world-class television viewing experience.

The Tata Group is one of India’s largest and most respected business conglomerates. It comprises diversified businesses in sectors such as materials, engineering, services, energy, information systems & communications, consumer products and chemicals.

Contact Tata Sky: Phone, Address of Tata Sky Helpline, 2.6 out of 10 based on 26 ratings

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54 Responses to “Contact Tata Sky: Phone, Address of Tata Sky Helpline”

  • joe says:

    Am not very satisfied with the services of Tatasky. The channels subscribed are not playing properly. And customer service of Tatasky responds so late.

  • Hari Varma says:

    I had paid Rs 7260 in Jul 2012 for two set top boxes with the expiry date of Jul 2013. While I was out of the country I received an SMS that my services for the second set top box would be deactivated if i do not recharge the account by 11 Jan 2013

    On my return on 17th Jan 2013 I had spoken to Customer care who agreed that it was a mistake of Tatasky and the same would be rectified. To my surprise the rectification was done for a couple of days as apparently that is the best the Supervisor could do in his capacity and I was again harassed for recharge. I have reached out to Tatasky atleast seven times since i returned and all I would get to know is that it is the fault of the billing department and i would continue to get the services uninterrupted. This is not the case and every time there is a deactivation, i heave to reach out and i get a relief for a week and again reach out to them. The second set top box has been deactivated wef 18th Feb 2013 and till date there has been no resolution. There are no offices wherein one could go and register a formal complaint. The customer care numbers are handled by inexperienced people who need to be told the whole story repeatedly though as per convention all conversations are recorded, and finally there appears a supervisor who promises total relief and all we get is a few days activation and the complaint process starts all over again.

    Tata sky should atleast have the courage and process to address issues of such concern at an appropriate level and provide relief to customers who are forced to pay in advance and deprived of the services.

  • Rosidah Fazal says:

    I am going through hell with tata sky . They sure do have lame excuse in honouring their terms and conditions .
    I was transfered from Karaikal , Pondicherry to Mumbai 3 weeks back. On reaching here ,we requested the Tata sky to set up our dish, as per the terms and conditions in their handbook. Everyday they keep on saying some lame excuse. We daily repeat the whole story to their dear, sweet ,extremely polite ,customer care person ,only raises our BP level.
    Then eventually they concluded that the area we are staying in are extremely dangerous,as they need police or black cat protection, also mind you they want me to get on writting from the police they ( tatasky ) will be protected . Then I will have to send this copy to Tatasky.
    I am just a customer , who had taken a Mega pack for 1 year . Why should I be dragged into whatever problems the customer has with the local people at Takka ,Panvel.
    In our complex we have never come across such problems , as you will be able to see many dishes on top of the buildings. Tata sky has even passed on this scare to other Dish TV. operators. Now I am a victim .
    If they are unable to attend , then that is a different story, but dont cook up stories and make our peaceful area into a goonda city.
    “Stick to your terms and conditions first ,before you impose on others.”

  • subba gurung says:

    My Tata sky ID no is 1046668743, I just got posted from Himachal to New Delhi, and I called up the Tata sky customer care and registered a complaint that I would like to install my TATA sky in the new loc, its has been since 5 days no response from them. This is really very bad. If this is the way u deal with yr customer, than sorry guys u r going the lose your customer and the market.

  • Vivek says:

    I am an Air Force officer with a transferable job. On being confirmed that I would be provided with Tata Sky services anywhere in India I subscribed to two year mega pack by paying Rs 9999/- on 26 Mar 2011 at Agra.

    Now I stand posted to HQ Port Blair in Car Nicobar Islands wef 08 Jun 2012. On enquiry I was told services are not available there and my connection has to be discontinued. Proportionate subscription for 10 months period would be returned to me on my new posting address. As my luggage was to leave on 03 Jun 12 and I was supposed to hand over my quarter on 03 June I requested for discontinuation on 01 Jun 2012 giving 48 hrs notice. However despite several calls no one came to collect antenna etc and I have not been able to hand over my house till date.

  • ANOOP.K.R says:

    hello ,
    I am Dr Anoop.K.R,my Tata Sky Subscriber ID 1068155215 and my
    registered mobile is 9013562767.

    I have registered complaints twice at tatasky delhi number .
    first complaint is on 13-05-2012 and complaint number is 1-14324945804

    after this complaint the service personnel didnt visit my house.they
    were giving all sorts of lame excuses for not coming to my house

    second complaint is on 17-05-2012 and complaint number is 1-14374818168

    after this complaint the service personnel came on 17th morning but he
    exhibited rude behaviour and refused to fix up the issue.

    the complaint is a minor one to tighten a screw fixing the dish to the
    wall.your personnel tampered with the screw and damaged it.i asked him
    to replace the screw and fix the dish properly but he refused to do
    this.I told him that i will complain to higher authorities ,but he
    told me that he doesnt have any responsibility towards the customer
    and he is not supposed to fix it.

    now i am not recieving most of the channels on my tatasky and picture
    quality of remaining channels are poor

    kindly do the needful or you have to pay the full compensation for
    poor service and rude behaviour from your staff and above all
    tampering with the dish

    hoping for a reply soon

    ANOOP.K.R

  • salim says:

    Hi, I am from Dhaka Bangladesh. i have bought one LG LED TV, i need taka sky connection. please give your Bangladesh representative contacts.

  • amit says:

    i got Tata Sky installed 5 days ago. i just wanted to see the TV on my computer. the installer said you need a RF cable to see it on your computer, i bought RF cable and attached it as told by the installer but still fail to see any channel. i requested several times at Tata Sky call Center but every time CC people assuring me for rectification of my problem but no body turned up yet. truly speaking, i am fed up to get the Tata Sky and will never never recommend anybody to buy this product. it’s shame for Tata Sky and one thing more i am not going to spare Tata Sky, i am also planning to take this issue to consumer forum, Tata Sky will have to pay the prices for duping the consumer.

  • Rajnish Kumar says:

    Without my consent Rs. 125/- has been deducted from my account.
    Earlier, due to signal problem I have logged the complaint (Zee tv
    signal was not coming) on your toll free no. & your associate had sent
    an engineer to resolve the issue. He never said for any charges. After
    resolving the issue. Rs. 125/- has been deducted from your end without
    my consent.

  • surinder singh says:

    My defective digicomp box was replaced which was under warranty and after three days service was disconnected with a demand to pay Rs 1113/- which is illigal

  • Ajay mishra says:

    I have a Tata Sky set. I had requested to change the pack but they are not doing what to do? any body can give higher authority mail id

  • sunil patel says:

    my id no is1003998604
    how can i register my mobile number

  • Ratan says:

    I want english movie pack. I am trying to send sms lyk ‘enmo’ to 56633. My phone number is not sending any sms to 56633. Plzzz help..

  • sashi apralo says:

    i need to add my packages on my tata sky (Id-1066365824

  • arun kumar says:

    my ID no 1076185006. I want to change my monthly racharge plan. To whom I should contact

  • Deepak Deshpande says:

    I have 3 Tata Sky Set-top Boxes. All of them are linked to one ID No. 1048156416.

    Out of these 3 boxes, one box is at different location in the same city. Two other boxes are in two different rooms. I want to de-link the ID no and would like to create three different ID nos so that I can have three different packages. I have lodged a request reference no. 12727116461 on 4.1.2011. Please let me know what else I need to do.

  • Abhishek says:

    no proper signal due to which channels are not viewed properly..

  • neeraj k sharma says:

    i wanna to change my registered mobile no. but tata sky customer care person Mr. anant mishra denied to help me what to do?
    my account no. is 1055929598

  • hemant kumar says:

    please activate sports channel for one month for viewing india australia cricket series.

  • Ashwani says:

    Let me tell you guys the way to teach a lesson to private companies offering disgusting services..i used this method when they refused to exchange my cell phone.
    just file a case in consumer forum…for that you don’t need to go to consumer forum…just send the form in format as bellow…then court will inform you about the date of appearance via post.
    just before the date they will beg in front of you to take back the complaint..

    Model-Form Of Complaint
    SAMPLE OF COMPLAINT, AFFIDAVIT IN SUPPORT OF COMPLAINT AND REPLY TO THE COMPLAINT

    A sample of complaint is give below. However, you can can file a complaint in any other way as long as you write the specific information required to file in a complaint.
    BEFORE THE HON’BLE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM AT……………..
    OR
    BEFORE THE HON’BLE STTE CONSUMER DISPUTES REDRESSAL COMMISSION AT……………….
    OR
    BEFORE THE HON’BLE NATONAL CONSUMER
    DISPUTES REDRESSAL COMMISSION
    AT NEW DELHI
    IN RE: CONPLAINT NO……OF 20…….
    IN THE MATTER OF:
    (Full Name)
    (Description)
    (Complete Address)
    ……………Complainant

    mention the complaint..and the relief claimed..

  • MABK says:

    I have bought 2 Tata Sky new HD set top boxes after credit card payment. I was assured of installation in 24 hrs but till now no one has come. Have called several times, but poor response. This is not GOOD!!

  • N V Sabarinathan says:

    I have gone thru the mails sent to TATASKY by various customers. In spite of repeated mails and calls from me as well as my friends, they have not restored services of malayalam Channels which have dropped out frequently. So, we decided (12 members) to shift to AIRTEL. Slowly like other service provider they will feel the pinch in losing customers

  • ravi says:

    it is the same story. it is hightime for ratan tata to sell his companies to some underdeveloped countries be it tata motors or tata sky horrible experience old technolgy and not poor but no service god help this country from tata. u know no insurance compny wants to do insurance for tata vehicles including tata insurance rkgupta

    • Shilpa Pradhan says:

      Hi,

      Its of no use u forwarding such mails…..Tata Sky is hopeless n shameless….I m fighting with them from past 3 weeks but no use TATA SKY call centre is useless…If u have time just go thru the chain of mails I have fwd to them…..

      Hope Tata’s do think about ur suggestion they really need to improve…

      GET WELL SOON TATA SKY….

      Regards
      Shilpa

  • Shilpa Pradhan says:

    A Very Good Morning ,

    As per suggestions given from ur side….Yesterday someone from TATA SKY call centre called up….
    We repeated the whole story to him (story telling done atleast 10 times) and had conversations and arguments which came to an end with a sentence said by the officer of TATA SKY…..
    I CANNOT HANDLE UR CASE SO I AM DISCONNECTING YOUR LINE……

    If this continues TATA’s need to shut down this unit…..
    GET WELL SOON TATA SKY…..

    Regards
    Shilpa

  • Shilpa says:

    Have you noticed my complaint…. If not then
    GET WELL SOON TATA SKY……
    Request to other customers of TATA SKY.. contribute ur precious time by just writing GET WELL SOON to them……They need ur love to recover from this horrifying disease of harrasing their customers for just silly reasons…..

    • CCC - Sam says:

      Shilpa why dont you simply visit a local office and escalate your complaint..

      • Shilpa says:

        you got bugged with just 3-4 mails….. imagine our situation when we dont get any response..
        can u just give me a list of ur local offices..ill surely do that. I stay in Dombivli

        Its simple for u to mention visit local office but I really would like to know what r ur rules n regulations n why u people dont inform that to us while installing TATA SKY.
        ur customer care is least bothered about our complaint which we have already registered.

        • CCC - Sam says:

          Shilpa CCC is not anyways affiliated to Tata Sky. We are doing more than a favour by providing details of their customer care..we expect consumers to reach them with their feedback or complaints directly..this is least we can do :)

    • Parmanand Singh says:

      Shilpa,

      If you want to be happy, do not think about tatasky and forget the money. By-mistake you (we) have joined the wrong and that is tatasky. They will not Help you..do what ever you can.

      I am having a signal problem and from last 10 days I am not able to watch the channels. It says “no signals”, called up so many time.. had to argue with customer care and had some ugly discussion with floor supervisor. Looks like they are getting money not to work and cheat the customers. It looks like corruption is more in private sector compared to public sector. Looks like we will have to take help from ANNA. Get well soon TATASKY otherwise it will impact you very badly..

      Very cheap and ugly service.

    • Singh says:

      This might help..I got this email from another source. See if it works.
      Email Id is vikramk@tatasky.com and vikramm@tatasky.com but both of them will not easily give you a reply.

      • Shilpa Pradhan says:

        Hi,

        Thanks a lot for helping…
        I am doing this to make them realise how careless they are…
        GET WELL SOON TATA SKY

        Regards
        Shilpa

  • Shilpa says:

    Thanks for the revert….
    On Saturday got a call from Senior Officer of Tata Sky but it was of no use….. same answer need to talk to concerned department…..
    From past two week we r playing a phone call game with TATA SKY really got bugged up with this…..its really a mental harrasment from ur side……

  • Shilpa says:

    Fed up fed up fed up ……with this Tata Sky…Worst service provider….
    We have paid for annual subscription but still our line is disconnected saying taht urs is a monthly payment and u have not made that whereas we have a receipt of the Tata Sky dealer for annual payment.
    For past one and a half week our TV has become an ” Electronic Dabba” n all credit goes to TATA SKY…..
    I really feel Tata Sky need to change their staff of call centre no one is able to solve my problem …..the one who comes on line will say ur connection will be done in 24 hrs…(from past 10 days there 24 hrs has not come).There is no responsible person to whom we can talk.

  • vijayakumar says:

    I had been a Tatasky customer for past 4 years.

    For more than 10 days (10 Days), my DTH digicomp was not receiving signal and regarding this I have logged many complaints. Still I dint receive any response on this.

    Out of frustration, I have requested for cancellation procedure. Even for that I dint receive any response.

  • RKSAXENA says:

    I AM ALSO ONE OF THE VICTIM OF POOR AFTER SALES SERVICE OF TATA SKY MY DIGICOM WENT OUT OUT OF ORDER ON 31-08-11 BUT INSPITE OF DAILY FOLLOWUP WITH SERVICE PEOPLE NO RESPONSE FROM THEM. THESE PEOPLE ARE DESTROYING THE NAME OF A BRAND LIKE TATA

  • Simran says:

    We have been promised each day by TataSky, that we will have someone here to repair/replace our tata sky non-functioning Satellite TV box, since 10th September 2011, now 96 hours and counting, still not working!!! Each day promises of service within the next 24 hours, yet no servicemen appearing, no returned calls from their staff, and more empty promises from blank automatons! Is this the new image of the international Tata group? Had enough, cannot even post a complaint on their website, its just going round in circles..
    Had the same problem with tata phones, gave up and discontinued the connection, looks like with this company, ”The customer is always wronged!!”

  • Rugved says:

    i’m continously calling your helpline, but nobody is responding to it..
    my setup box is not functioning for last 8 days..

  • divyanshi says:

    Tata Sky offers horrible connections. Also it has bad customer service. Just advertising..nothing else.

  • sujit says:

    I complained on 03.09.2011regarding malfunctioning of set topbox. Your service provider visited my place and changed the defective set topbox on 06.09.2011. But after changing the set topbox again facing problem on the picture. YOR SERVICE PROVIDER CAME AGAIN AND TOLD THAT THE SET TOPBOX WHICH WAS CHANGED WAS DEFECTIVE . I am very much unsatisfied by the Tata Sky Customer Service!!

  • Izhar Hussain says:

    I have one Tata sky Connection but the name and address changed suddenly. I requested customer care to reinstall..they said they would send engineer..and till date no one has come. very poor service. Nobody is taking responsibility for the complaint.

  • prashant kumar says:

    This is my correspondence to you ,as i am unable to solicit any type of response from my earlier complaints . Yesterday i had spoken to Ms Nafisa and Mr Dilip from the installation department on the help line who assured me of same day replacement of my set top box . The problem remains unresolved as of right now . yesterday ref no to my complaint no is 10984230215. This ref no are being send to me on a regular basis , which i am maintaining a record ,in case of i have to approach the Consumer Court for redressal of my complaint .
    The copy of invoice given at the time of installation is hand written without mentioning the sales tax reg, service tax reg and VAT reg .(copy attached).The set top box is intalled by one Mr Babu of Naysa Service .The phone numbers as mentioned on this invoice do not work or are fake to avoid taking complaints from Tata Sky subscribers .It is inddeed sad that the ethics and morals of the TATA’s towards its customers is being eroded away by the cheap third party vendors (Naysa Service).

  • Manoj Sharma says:

    Hello !
    Ref :Subscription No. 1067764561

    I have sent request for new connection of TATA SKY as on 16.06.2011. I got this offer with new LG LED T.V. I spent Rs 27000 to by TV becuse i was getting an offer for TATA SKY. Form the 16th June 2011 onwards i gave call every day 2-3 times to customer care. They are promising me, you will get call within 2hrs or maximum 24 hrs now 14-15 days has passed still i have not received call to install new TATA SKY. Today (30.06.2011) is the last day of this offer.

    I dont know on behalf of my subscription customer is not enjoying but customer care will enjoy.

  • shreeyeka says:

    If you cant provide good service then you should not sell your DTH services. It is absolutely horrible and bakwas.

  • Manoj Kumar Gupta says:

    i sent mail before 20 days at help@tatasky.com , but no one has replied till now .
    Rita is responsible for poor sevice. According to me she is taking tata group to hell.

  • Manoj Kumar Gupta says:

    I have complaint from last 3 days but no one response to me, 4 time call in a day to tata sky customer care and also DGM Rita sit in worli office. just told me wait 24 hour , but 24 hour not complete till 10 days . According to me 24 hour of tata sky officer equla to 1 year , after that they awake that my god 24 hour complete. very bad service , so every one want to work with tata because no work only salary.

  • Anil Kumar Rajneesh says:

    I have never seen such bad response. TATA is definitely going to sink. My complaint of poor quality of picture /no signal have not been attended from last 7 days. I am thoroughly dissatisfied and want them to take back their dish and set top box which they r not replying to. Extremely dissatisfied FED UP of them useless staff.

  • Manoj Kumar Gupta says:

    Tata sky call center service very poor . I called up form last 10 days but no one response to me. DGM (Rita) also not respoding for me . dgm told me yersterday
    , tomorrow my engineer call to u , but 48 hour gone no one call me. I think tata give this type sevice first time , then after connection tata sky worker never contact.

  • pushpa khaitan says:

    Horrible after sales service. staff is useless waste time in formality. they r not attending to my complaint of NO SIGNAL fo rlast 15 days. I am thoroughly dissatisfied and want them to take back their dish and set top box which they r not replying to. Extremely dissatisfied FED UP of them useless staff.

  • Dharmendra Kumar Jain says:

    My connection no. is 106041811.

    Since 14th April 2011 I am daily following up for supply of remote control lost by skynet officials while fixing my dishnet and box.

    Despite of fact that I am ready to pay charges for remote controller your company is not supplyimg me. Every day I am calling your contact no. 02066006633 where I am getting false assurance for supplying. Each time attending officer is promising to supply it on the same day or next day but sorry to say that uptil now nothing has been supplied.

    In case of inability to supply because of XYZ reasons, your guys should have some courtsey to call back to customer which none of your officals are observing.

    Today I asked your persons on 02066006633 to provide me contact no. of your sales manager but they refused to provide it.

    I am sorry to say that if this is the policy of your company than you are no where nearor to ISO and far away from competion with MNCs.

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