Contact of SriLankan Airlines customer service (phone, email)


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Contact SriLankan Airlines: Find below customer service details of SriLankan Airlines, including phone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on SriLankan Airlines. Besides contact details the page also offers information and links on services of SriLankan Airlines.

SriLankan Airlines Head Office
SriLankan Airlines Ltd.,
Airline Centre,
Bandaranaike International Airport,
Katunayake, Sri Lanka
Phone: +94 19733 5555
Fax: +94 197 33 5122

Customer Care Phone
00 94 19733 5500
00 94 19733 3344
00 11 4944759 (fax)

Email SriLankan Airlines
customer@srilankan.aero
reservations@srilankan.aero

Colombo Office
SriLankan Airlines Ltd.,
Level 3, East Tower,
World Trade Centre,
Echelon Square, Colombo 1, Sri Lanka

Phone
+94 197 33 5500 (Reservations & Ticketing)
+94 197 33 3851
+94 197 33 3727

Fax
+94 197 33 5314 (Reservations)
+94 197 33 5312 (Ticket Office)

Colombo Airport Contact
SriLankan Airlines Ltd.,
Bandaranaike International Airport,
Katunayake, Sri Lanka

Phone
+94 197 33 2424 (General)
+94 197 33 1627
+94 197 33 1377 / 2377 (Flight Information)
customer@srilankan.aero

Baggage Contact
Airline Centre
Bandaranaike Int’l Airport
Katunayake
Sri Lanka

Phone: +94 197 33 1393
Email: cus.bge@srilankan.aero

FlySmiLes Contact
+94 19733 3333
+94 19733 5333  (fax)
flysmiles@srilankan.aero

SriLankan Cargo Office
No. 28, De Vos Avenue,
Colombo 4, Sri Lanka

+94 1 9733 3280/ 81 (Imports)
+94 1 9733 3282/ 3283/ 3261 (Reservations)
mahimany@srilankan.aero

International Contacts

UAE: +971 2 633 7125 (Reservations)
UK: +44 208 538 2001
Australia : 300 703 731
Austria: +43 664 514 45 46
Bahrain: + 973 1721 1405 (Sales)
Bangladesh: + 88 02 988 1112
Canada: +1 416 227 9000
China: +86 (0)10 6461 7208 (Beijing)
France: +33 1 42 97 43 44 (Reservations)
Germany: +49 69 90 43 90 10 (Reservations)
Hong Kong: +852 25210812 / 825 / 852 (Sales)
Indonesia: +62 21 521 2009
Israel: +97 23 7952 155
Italy: +39 06 48771351
Japan: +81 3 3431 6611 (Sales)
Korea: +82 2 318 3721
Kuwait: +965 22424444 (Reservations & Ticketing)
Malaysia: +603 – 2143 3353
Nepal: 00977 1 4434847
New Zealand: +64 9 977 2203
Muscat: +968 24784545 (Reservations & Ticketing)
Pakistan: +922 143 71271 / 1272
Qatar: +974 44441217 / 44360286
Saudi Arabia: +966 3 882 2195 (General)
Singapore: +65 6223 6026
South Africa: +27 11 289 8076, +27 11 289 8000
Spain: +34 91 547 85 88
Switzerland: 0041 44 315 58 48
Thailand: +66 2 236 8450


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Flight Schedule
To check SriLankan Airlines flight schedule online click here

Flight Status
To check SriLankan Airlines flight status online click here

Web Check-in
To check-in online click here

Baggage Information
For Hand Baggage, Business Class passengers are allowed to carry 2 pieces with weight of 7kg each. Economy Class passengers are restricted to one piece, weight of 7kg. For checked baggage, passengers are allowed to carry luggage weighing max 32 kg.

FlySmiLes
FlySmiLes is the frequent flyer program of SriLankan Airlines. You earn reward miles every time you fly with SriLankan Airlines or its partner airlines. For more details or to register online visit the website at www.flysmiles.com

About SriLankan Airlines
srilankan-airlines-pictureSriLankan Airlines was founded in the year 1979 and is the national carrier of Sri Lanka. The airline operates from its main hub at Bandaranaike International Airport (Colombo) and flies to about 51 destinations in 32 countries in Europe, the Middle East, South Asia, Southeast Asia, North America and Australia. SriLankan Airlines was initially set up as Air Lanka after the closure of Air Ceylon in 1978. The airline has code-share with BMI, Etihad and Malaysia Airlines. Currently the airline employs about 4,900 people all over the world. Skytrax had named SriLankan Airlines the World’s Friendliest Cabin Staff. In addition to that, Skytrax also awarded the airline “Best Airline in Central Asia”.

SriLankan Airlines Destinations
SriLankan Airlines destinations include Delhi, Dhaka, Mumbai, Bangalore, Chennai, Kochi, Bangkok, Hong Kong, Singapore, Kuala Lumpur, Jakarta, Guangzhou, Shanghai, Seoul, Beijing, Tokyo, Sydney, Melbourne, Istanbul, Amman, Kuwait, Riyadh, Dammam, Jeddah, Abu Dhabi, Doha, Bahrain, Dubai, Muscat, Karachi, Chicago, New York, Los Angeles, Edinburgh, Belfast, Dublin, Manchester, London, Paris, Geneva, Rome, Athens, Milan, Munich, Brussels, Frankfurt, Belfast and more.

Contact of SriLankan Airlines customer service (phone, email), 6.0 out of 10 based on 7 ratings

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4 Responses to “Contact of SriLankan Airlines customer service (phone, email)”

  • James says:

    Dear Guys,

    Srilankan Airlines has bad business practices. The are showing the availability of tickets on their web site and on the process of booking online, they are taking money without issuing tickets. If we ask the their customer care regarding the availability of ticket, they are simply saying no tickets are available for next 30 days, at the same time in website tickets are shown as available. Even customer care is worst. They dont assist at all. This is the worst experience. I am losing some $400 making online booking.

  • Dana Sorek says:

    Sri Lankan Airlines do not take responsibilty for injury caused by their own crew. Crew and passenger witness and admit incident.10 months of suffer, endless expenses and the only company response is “sorry”.
    Is this what Mr. Kapila Chandrasena – Sri Lanakn CEO meant when he was talking about airline encouriging tourism to Sri Lanka? SHAME DISGRACE AND INSULT.

  • Thakhy says:

    I want to reschedule my travel from guangzhou to colombo. Sadly your call centre number is ringing but no one picks.

  • Rehman says:

    Sri Lankan Airways needs to improve its service. Flight passengers are served cold food and non veg is served to business class passengers..they lie saying only beg..this is bad..

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