Contact SriLankan Airlines: Find below customer service details of SriLankan Airlines, including phone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on SriLankan Airlines. Besides contact details the page also offers information and links on services of SriLankan Airlines.

SriLankan Airlines Head Office
SriLankan Airlines Ltd.,
Airline Centre,
Bandaranaike International Airport,
Katunayake, Sri Lanka
Phone: +94 19733 5555
Fax: +94 197 33 5122

Customer Care Phone
00 94 19733 5500
00 94 19733 3344
00 11 4944759 (fax)

Email SriLankan Airlines
[email protected]
[email protected]

Colombo Office
SriLankan Airlines Ltd.,
Level 3, East Tower,
World Trade Centre,
Echelon Square, Colombo 1, Sri Lanka

+94 197 33 5500 (Reservations & Ticketing)
+94 197 33 3851
+94 197 33 3727

+94 197 33 5314 (Reservations)
+94 197 33 5312 (Ticket Office)

Colombo Airport Contact
SriLankan Airlines Ltd.,
Bandaranaike International Airport,
Katunayake, Sri Lanka

+94 197 33 2424 (General)
+94 197 33 1627
+94 197 33 1377 / 2377 (Flight Information)
[email protected]

Baggage Contact
Airline Centre
Bandaranaike Int’l Airport
Sri Lanka

Phone: +94 197 33 1393
Email: [email protected]

FlySmiLes Contact
+94 19733 3333
+94 19733 5333  (fax)
[email protected]

SriLankan Cargo Office
No. 28, De Vos Avenue,
Colombo 4, Sri Lanka

+94 1 9733 3280/ 81 (Imports)
+94 1 9733 3282/ 3283/ 3261 (Reservations)
[email protected]

International Contacts

UAE: +971 2 633 7125 (Reservations)
UK: +44 208 538 2001
Australia : 300 703 731
Austria: +43 664 514 45 46
Bahrain: + 973 1721 1405 (Sales)
Bangladesh: + 88 02 988 1112
Canada: +1 416 227 9000
China: +86 (0)10 6461 7208 (Beijing)
France: +33 1 42 97 43 44 (Reservations)
Germany: +49 69 90 43 90 10 (Reservations)
Hong Kong: +852 25210812 / 825 / 852 (Sales)
Indonesia: +62 21 521 2009
Israel: +97 23 7952 155
Italy: +39 06 48771351
Japan: +81 3 3431 6611 (Sales)
Korea: +82 2 318 3721
Kuwait: +965 22424444 (Reservations & Ticketing)
Malaysia: +603 – 2143 3353
Nepal: 00977 1 4434847
New Zealand: +64 9 977 2203
Muscat: +968 24784545 (Reservations & Ticketing)
Pakistan: +922 143 71271 / 1272
Qatar: +974 44441217 / 44360286
Saudi Arabia: +966 3 882 2195 (General)
Singapore: +65 6223 6026
South Africa: +27 11 289 8076, +27 11 289 8000
Spain: +34 91 547 85 88
Switzerland: 0041 44 315 58 48
Thailand: +66 2 236 8450


Flight Schedule
To check SriLankan Airlines flight schedule online click here

Flight Status
To check SriLankan Airlines flight status online click here

Web Check-in
To check-in online click here

Baggage Information
For Hand Baggage, Business Class passengers are allowed to carry 2 pieces with weight of 7kg each. Economy Class passengers are restricted to one piece, weight of 7kg. For checked baggage, passengers are allowed to carry luggage weighing max 32 kg.

FlySmiLes is the frequent flyer program of SriLankan Airlines. You earn reward miles every time you fly with SriLankan Airlines or its partner airlines. For more details or to register online visit the website at

About SriLankan Airlines
srilankan-airlines-pictureSriLankan Airlines was founded in the year 1979 and is the national carrier of Sri Lanka. The airline operates from its main hub at Bandaranaike International Airport (Colombo) and flies to about 51 destinations in 32 countries in Europe, the Middle East, South Asia, Southeast Asia, North America and Australia. SriLankan Airlines was initially set up as Air Lanka after the closure of Air Ceylon in 1978. The airline has code-share with BMI, Etihad and Malaysia Airlines. Currently the airline employs about 4,900 people all over the world. Skytrax had named SriLankan Airlines the World’s Friendliest Cabin Staff. In addition to that, Skytrax also awarded the airline “Best Airline in Central Asia”.

SriLankan Airlines Destinations
SriLankan Airlines destinations include Delhi, Dhaka, Mumbai, Bangalore, Chennai, Kochi, Bangkok, Hong Kong, Singapore, Kuala Lumpur, Jakarta, Guangzhou, Shanghai, Seoul, Beijing, Tokyo, Sydney, Melbourne, Istanbul, Amman, Kuwait, Riyadh, Dammam, Jeddah, Abu Dhabi, Doha, Bahrain, Dubai, Muscat, Karachi, Chicago, New York, Los Angeles, Edinburgh, Belfast, Dublin, Manchester, London, Paris, Geneva, Rome, Athens, Milan, Munich, Brussels, Frankfurt, Belfast and more.

This article has 9 comments

  1. Norjanah binti Mohd sani Reply

    I bought a ticket Sri Lankan airlines from RUH-KUL ON 23 FEB 2017, KUL- RUH ON 18 MARCH 2017. I used my VISA credit card. My visa already deducted by bank to Sri Lankan airlines ltd 1653 SAR.
    But I am not getting any email from your side, even any information regarding my ticket such a Booking reference.

  2. Karen Reply

    Trying book our seats on site, the site is the worse site I’ve every been on, can’t book them can’t even get correct number to speak to them for help, I’m now not looking forward to my flight, if got no faith in the web page to book our seats 48 hrs before we go.

  3. J.Kazan Reply

    Srilankan misrepresents their product in Business Class

    Travellers be AWARE.

    Srilankan has videos discribing their business class cabin which looks really very nice.

    However most of their aircraft are museum pieces and HAVE NOT been upgraded. So when yoiu purchase a business ticket and expect to have the new cabin with a flat bed,you are faced with an old aircraft with 10 year old seats!
    Do NOT FLY SRILANKAN BUSINESS CLASS. It is worse than economy of other airlines.

  4. Myron Caldwell Reply

    DO NOT FLY SRI LANKAN AIRLINES TO COLUMBO!!! I obtaind my ETA electronic visa
    from Hua a Hin and purchased a ROUND TRIP TICKET. When I went to check in counter for return flight lady Refused to,issue me a return ticket to Bangkok because I did not present a return ticket from Bamgkok to USA! Immigration refused to intervene and I was DENIED TICKET.

  5. Douglas Wickramaratne Reply

    My wife and I fly Sri Lankan regularly. I buy my tickets through Taprobane Travel who have provided us excellent service over the years. We have flown to Sri Lanka by many airlines but Sri Lankan is simply the best. The assistance both at Heathrow and Colombo is excellent. The inflight service is superb. We shall fly Sri Lankan every time.

  6. James Reply

    Dear Guys,

    Srilankan Airlines has bad business practices. The are showing the availability of tickets on their web site and on the process of booking online, they are taking money without issuing tickets. If we ask the their customer care regarding the availability of ticket, they are simply saying no tickets are available for next 30 days, at the same time in website tickets are shown as available. Even customer care is worst. They dont assist at all. This is the worst experience. I am losing some $400 making online booking.

  7. Dana Sorek Reply

    Sri Lankan Airlines do not take responsibilty for injury caused by their own crew. Crew and passenger witness and admit incident.10 months of suffer, endless expenses and the only company response is “sorry”.
    Is this what Mr. Kapila Chandrasena – Sri Lanakn CEO meant when he was talking about airline encouriging tourism to Sri Lanka? SHAME DISGRACE AND INSULT.

  8. Thakhy Reply

    I want to reschedule my travel from guangzhou to colombo. Sadly your call centre number is ringing but no one picks.

  9. Rehman Reply

    Sri Lankan Airways needs to improve its service. Flight passengers are served cold food and non veg is served to business class passengers..they lie saying only beg..this is bad..

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