Contact SingTel: Find below customer service details of Singapore Telecommunications, including phone and address. You can reach the below contact for queries on new SingTel mobile connections, billing or cancellation, internet plans, broadband complaints, exStream, Hi!Card, postpaid mobile, mio TV or other questions on SingTel services in Singapore.

SingTel Head Office
31 Exeter Road
Comcentre Singapore,
Singapore 239732
Phone: +65 6838 3388
Fax: +65 6732 8428

SingTel Customer Service

>Billing Support
Phone: 1688
Phone: +65 6235 1688 (international)

>Technical Support
Phone: 1606 (local)
Phone: +65 6796 1606 (international)

>Broadband / exStream Support
Phone: 1688
Phone: +65 6235 1688 (international)

>Hi!Card & Prepaid Broadband
Phone: 1800 482 2800
Phone: +65 64822800 (international)

>Online Shop Support
Phone: 6744 6766

>Business Customers
Phone: 1800 – 763 (SME) 1111
Phone: +65 6763 1111 (international)
_______

Locate SingTel Stores
Click here to locate a SingTel store nearest to your street. You can filter results by retail shops, customer service counters and authorised dealers. You can visit a SingTel store for new connections, enquiries on broadband plans or to make payment for your SingTel bills.

View/Pay Bills
To view or pay your SingTel bills online click here. You can pay your SingTel bills by GIRO, at 7 Eleven, at SingPost, internet banking, or by credit/debit card. Those having accounts with DBS, UOB, OCBC, Standard Chartered Bank, Maybank or HSBC can make payments from their banking accounts.

Online Shop
Click here to visit the online shop of SingTel to find best deals for mobile, internet and TV. You can find exclusive deals for iPhone, Nokia, BlackBerry, Samsung, LG, HTC and Sony Ericsson phones. Prepaid users can find Hi! Card with free 5MB data, free incoming calls, free 20,000 mobile content such as games & entertainment, and affordable surfer packs. You can top up prepaid for $10, $20, $55 and more.

There are also mobile data plans with USB modems or SIM-only plans. With Priority Pass, you can enjoy priority access on your data traffic. For home broadband, you can find 6Mbps, 10Mbps and 15Mbps plans. There is exStream for speed up to 200Mbps through high speed fibre. For television, SingTel has mio TV, a pay-TV service with a wide variety of HD channels, programmes and movies. Visit the website for programme guide or channels on demand. Also you can record programmes with a single click of a button. Mio TV users can subscribe to special content packs such as sports, cricket, entertainment, astro, Bharata pack and more. For a bundled service plan, you can find Mio Home that has 3 home services including mio TV, SingNet Broadband, and SingTel Home Line.

SingTel Rewards
Earn 1 Red Rewards point for every $1 on your bill. You can later browse and redeem your Red Rewards points for SingTel services.

About SingTel
singtel-singaporeSingapore Telecommunications Limited began as a private telephone exchange in the year 1879. The leading telecommunications company in Asia was incorporated as SingTel and became a public company in 1993. Owned and operated by Temasek Holdings, SingTel has more than 416 million mobile customers in 25 countries. It had revenue of S$16,871 million in 2010. In Singapore, SingTel is the no 1 mobile service provider with 45% market share and 3.4 million subscribers. It also remains the leading broadband and fixed line operator. It’s pay TV service and mio TV crossed the 300,000 mark. SingTel employs more than 23,000 people. In the postpaid market, SingTel added 40,000 customers. At 30 September 2011, SingTel had 37,000 fibre broadband customers in the consumer and business segments.

The SingTel Group has investments in India, Indonesia, the Philippines, Thailand, Pakistan and Bangladesh. It has offices in some 19 countries. SingTel’s subsidiaries include NCS, SingNet, SingTel Mobile, TEPL and Virgin Mobile Australia. SingTel’s services include mobile, internet, fixed line, calling cards and pay phones, security solutions, mio TV, and AMPed. Visit the website for more details.

This article has 9 comments

  1. Vani Reply

    Hi I am writing regarding my outstanding payments.
    I told the customer service staff that I can inly pay one payment on the 25th very month but I will pay slightly more each time to cover up for the late payment! And the staff agreed!

    And yet the day before yesterday I received this msg from singtel…

    ” Your instalment/bill for SingTel a/c 18049124 is due on 10 Apr. To avoid disruption of services, please pay $141.00 by due date at SAM, AXS stations, 7-11 or SingPost.”

    After speaking to the staff why am I still receiving such a msg!!! This is very annoying because its not easy to talk to a customer service officer we got to wait so long on the phone. We may have forgot the payment due to busy schedule but won’t run away with it…

    I have 4 lines with singtel currently and have been with you all for years!!! And I get such a service frustrated!

  2. Ramesh Reply

    I am currently using a Starhub postpaid mobile and would like to switch to Singtel prepaid with out loosing my mobile number. Is it possible to do so? if yes, what is the procedure I need to follow?

  3. Thomas Reply

    I have subscribed Singtel’s MIO TV/MIO HOME since October 2011. I am not satisfied with the services that your company has provided me.

    MIO TV has been giving me problems since it was installed. While I was watching MIO TV’s program, my television screen will suddenly blackout on its own and sparks appear from the HD SET Box cabling. Thereafter your technician changed the HD Set box and that particular problem resolved. After that other problem occurs. Sorry to say that the MIO box takes ages to startup. In the midst of watching the program, the television screen freezed and hanged there. Thereafter I have to off/on the switch to resume it again. It has been lagging from time to time. It took ten months or more to solve my problem with 5 to 6 onsite troubleshooting by your technician. They changed all possible components like DSL Modem, HD-Set box, cables and transformer. The MIO TV is so much better after the technician changed the transformer this year in January 2013.

    Another thing I will like to bring up is the customer service helpline. I made numerous telephone calls to your customer service helpline. The telephone line is always busy. Once the line was cut off while I was waiting to be transferred to the technical service team after a long wait just to talk to a customer service officer.
    And also, call was directed to voice mailbox after having waited for 20 minutes. Then I was told to leave my name and contact number and they will get back to me soon.

    It’s always takes me 10 to 15 minutes just to get to talk to a customer service officer. When I finally managed to talk to a customer service officer, he/she would transfer my call to another to help me on my problem. The longest time I experienced was an hour or so just to get to talk to a technician. After long explanation, they told me they will need to check with their supervisor on my problem and the waiver of my bill then revert back to me. I have waited for more than 2 weeks, no one call back to tell me on the outcome. But without fail every month, I will receive an invoice to ask me for payment together with late payment charges. I have gotten no solution, no reply and no service from Singtel and yet I got to pay for your SERVICE. The MIO TV and MIO HOME line have been cut-off

  4. Timothy Young Reply

    Hi,
    I’m using Singtel Topup card Hot55 which have call & sms value of $40.00 but the cash amount disappear within 1 wk plus of usage. I’ve even bought another new topup card but still it happen again. Whenever I make a call or receive one, the system will always sms me my balance amount. Then one fine day when I need to make a call then it sms that I have only few cents left so can’t make any call.

    Can anyone help????????

    Thanks,
    Timothy

  5. Trevor Howard Reply

    i have singtel broadband at a new condo (6 months old) and the service is shocking. Despite dozens of excuses they (Singtel) cannot provide my home with sufficient and consistent hi speed coverage for my social let alone my business needs. The contract i have is a 6Mbps/MIO TV/Tel, which should be more than enough for my simple requirements. The connection works fine at or near the TV/Modem but disappears when you exceeed about 4 mts distance. My home office where i really need a hi speed connection is almost non existence despite back feeding through the new network cabling in the aptmnt and using Aztec Home plugs to get some kind of signal (at my cost). I have now had 8 seperate visits from so called technicians and experts (joke) and i still have the worst connection i have ever experienced and that includes spells in Jakarta and KL. I am totally disappointed in Singtel, their idea of customer service is to send people around, make lots of calls but do absolutely nothing. Unfortunately from what i have seen so far the competition does not seem any better. How will Singapore compete in the hi speed interconnected world if the best they have cannot give me broadband in my home???

  6. ryena Reply

    Do send out business reply envelopes for all bill payments! Some clients prefer to pay by cheques.
    Pretty suprised that singtel doesnt practise this! It is a standard procedure for all companies should attach a business reply envelopes when posting a bill payment.

  7. Filley Reply

    Your customer service needs to be improved. Your products no doubt are great, but help seems far. Support for many of the services is absolutely frustrating. Please please invest money for improving it.

    Your Wellwisher!

  8. Jessie Reply

    I would like to pay my statement bill by GIRO.. H do i obtain the ness forms??

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