Contact Scandinavian Airlines: Find below customer care details of Scandinavian Airlines, including telephone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Scandinavian Airlines. Besides contact details, the page also offers information and links on Scandinavian Airlines services.

Sandinavian Airlines Head Offices

SAS Head Office
SAS Huset, Lufthavnsboulevarden 10
Postboks 150
DK-2770 Kastrup
Phone: +45 3232 0000

SAS Head Office
NO-1330 Fornebu
Phone: +47 64 81 6050

SAS Head Office
Frösundaviks Allé 1
SE-195 87 Stockholm
Phone: +46 8 797 0000

Scandinavian Airlines Customer Care
Tel: +46 (0)8 – 797 5270

SAS Customer Relations
P.O.Box 150
2770 Kastrup

Phone: +45 3232 5655 / +45 7010 2000
Fax: +45 3232 2595

SAS Customer Relations
0080 Oslo

Phone: +47 6481 7700 / +47 915 – 05400
Fax: +47 6481 7877

SAS Customer Relations
195 87 Stockholm

Phone: +46 8 797 2727 / +46 8 797 4000
Fax: +46 8 797 2750

Asia Pacific
Scandinavian Airlines
Customer Relations
8th fl., Glas Haus Bldg.
1, Sukhumvit 25 Road
Bangkok 10110

+662 665 7171 /  +662 259 9091

United Kingdom
SAS Customer Service
World Business Centre
Newall Road
Hounslow Middlesex
Great Britain
Fax: +44 (0)208 990 7067

SAS Customer Relations
9 Polito Avenue
Lyndhurst, NJ 07071
Fax: +1 201 896 3735

EuroBonus (frequent flier program)
+45 7010 2000 (Denmark)
+47 915 05400 (Norway)
0770 – 727 727 (Sweden)

Book Scandinavian Airlines Flight
To book a Scandinavian Airlines flight online click here

Flight Status
To check Scandinavian Airlines flight status online click here

Flight Schedule
To check Scandinavian flight schedule online click here

Online Check-in
To check-in online click here

Track Lost Baggage
To trace your lost baggage online click here

Baggage Information
Economy Class passengers can carry up to 1 bag with max 23 kg weight. Economy Extra passengers can carry 2 bags while Business passengers can carry 2 bags with max 32 kg. For cabin baggage, passengers are allowed to carry one piece with max 8kg.

EuroBonus is the frequent flier program of Scandinavian Airlines. Members can earn reward miles every time they fly with Scandinavian or its partner airlines. Points are valid for 5 years. Membership levels include Basic, Silver and Gold. Call the customer care for more details.

About Scandinavian Airlines
scandinavian airlines pictureScandinavian Airlines was founded in the year 1946. The airline is the national carrier of Denmark, Norway and Sweden and is also the largest airline in Scandinavia. The airline operates from its main hubs at Copenhagen Airport, Oslo Airport Gardermoen and Stockholm-Arlanda Airport. According to Wikipedia, Scandinavian Airlines is the ninth-largest airline in Europe. As a matter of fact, the airline was formed with the merger of Svensk Interkontinental Lufttrafik AB, Det Danske Luftfartselskab and Det Norske Luftfartselskap. The airline is a member of Star Alliance. It has codeshare agreements with several airlines among which are Adria Airways, Air Canada, Air China, Austrian Airways, bmi, Continental Airlines, Spanair, United Airlines, Lufthansa, Qantas and more.

Scandinavian Airlines Destinations: Scandinavian destinations include Aalborg, Aarhus, Alta, Amsterdam, Angelholm, Bangkok, Barcelona, Beijing, Berlin, Bodo, Brussels, Bucharest, Chicago, Copenhagen, Dubai, Dublin, Geneva, Gothenburg, Helsinki, Kalmar, Kiev, Kirkenes, Kristiansand, London, Lulea, Luxembourg, Madrid, Manchester, Milan, Moscow, Munich, New York, Nice, Oslo, Paris, Riga, Rome, St Petersburg, Tokyo, Turku, Vienna, Warsaw, Washington DC, Zurich and more.

This article has 14 comments

  1. Malvika Anand Reply

    On 25th Feb’18 I have bookings:
    SK-4113 From BODO to OSLO PNR-WVX83M
    SK-811 From OSLO to LONDON PNR-WY41GA

    I have three questions:
    Only 40 minutes layover time at OSLO, Is it enough time?
    Is there a terminal change at Oslo airport?
    SK-811 allows only 1 hand baggage. Since I will have check in baggage as well, can I pay extra and have my bag checked in?

  2. Vanheer Reply

    SAS are you really joking? An international airline with helpdesk hours from 8 to 7 on weekdays? What kind of customer service is this? Have you learned the lessons at American Airlines perhaps?

  3. Mike Tiernan Reply

    Hello SAS, on your website regarding SAS Plus, it states “On flights operating one of our A340 aircraft, SAS Plus is offered in a 2-4-2 configuration.” Is this still the configuration or have the A340s been upgraded to a 2-3-2 configuration similar to the A330s? Thank you.

  4. JOVITA Reply

    Hello, SAS. I come back to Vilnius from USA on 11/09/2016 (Flight details SK908/10sep SK4913/11sep EWR/OSL/VNO). At Vilnius airport I find out that my lagguage was lost. It’s lost for 6 days and so far I don’t know where it is. Every day I check baggage status on (File Reference number VNOSK14370). And every time Delayed Bag Status is “Tracking continues. Please check back later”. Luggage disappearence couses inconvenience, there were all my chlothing, hygiene products and gifts for my relatives and friends. Who can help me to know where my missing baggage is??? How can I get my baggage back???

    Thank you for answering.

  5. Vineet Brijlal Agarwal Reply

    HI, I am booked from Delhi to stockholm via london on Je21tairway + FLY SAS PNR UMMEOH ( dated 16th august 2016). Further connecting flight by fly sas from stockholm to kalmar. ( PNR 32C2XK) fly no SK191 on 17th August 8.25 am dep. and return on 21st august by sk 192 – 13.10 departure form Kalmar. I have further connecting flight to London flight no SK1523 dept at 16.15 pm and then from london to new delhi.

    My concern is that I am participating for Ironman sweden and am carrying a bicycle with me which will be duly packed. I checked with airline and delhi to stockholm there is no issue in carrying. But from Stockholm to kalmar, I believe I will have to pay extra charge and prebook since its a local flight, I need your help to prebook the cycle on this flight

  6. Brooke McDonald Reply

    On the 5th July we flew with your airline, SK 4745 Oslo to Brussels scheduled for 4.30 departure.When we arrived at your check-in counter, the first thing we noticed were signs saying” Europes most punctual airline” but the first words spoken to us were “Your plane has been delayed” We just found that amusing and weren’t too upset by it. Then we got on the plane and the captain announced that there had been a further delay. We ended up getting away about an hour later than scheduled, still we weren’t too worried.

    It was when we picked up our luggage from the baggage carousel that we became annoyed. Our backpacks were wet but not just wet, saturated, right through to the bottom! When we opened our bags not just the top layer of clothing was wet but ALL of our clothing right through to the bottom layer. To make matters worse the colours in the souveneir clothing that we had bought had leached into other clothing and badly stained it. We had less than 20 hours before flying home to Australia so had no time to wash our clothes to try to remove the stains and dry them before we had to be back at the airport.

    I have no idea how our baggage became so saturated – it must have been left out in full rain for a very long time. The luggage we saw being towed around had tarps over them but even those didn’t seem to fully cover all luggage.

    We were very disappointed with your airline and having travelled Emirates, JAL, and QANTAS before – there is no comparison. We would not travel with you again nor recommend you to others.

  7. Joan Ferguson Reply

    I cannot find anywhere on your website to check what my flight status is for luggage; I want to know if I have a 23 Kg checkin baggage allowance or not.
    Could you please advise. My booking is 5xknqj

  8. Paul Morgan Reply

    Booked my wife on a flight from Edinburgh to Vaasa (Finland) via Stockholm.Tuesday 17th.May 2016 Flight number 2542.When she arrived at the check-in she was very abruptly told she had to pay £50 for her suitcase. The booking confirmation and travel itinerary ,which comes from SAS makes no mention of this and in fact states that hand baggage and 1 -23kg case goes free. When I phoned customer care I had a very unpleasant female who just kept repeating the same thing “contact the agent ” ” contact the agent not us”.The confirmation and travel itinerary comes from SAS …there is even a link concerning Baggage Fees and this clearly states the first item …23kg goes free.Bad service SAS and bad customer care and I would even go as far as to say this is misrepresentation of a fraudulent nature.

  9. T. Leiren Reply

    Please bring SAS flights back to Seattle. SAS is expanding to Florida, LA, San Francisco, Boston, etc., etc., why do you not come back to Seattle where you had a loyal base of customers and will again.

  10. RG Reply

    Terrible customer service. First of all, I was one of the many passengers who got stuck in Copenhagen when the airline staff went on strike back at the end of February, and the company won’t even give me that trip’s missing SAS miles to my EuroBonus account! So it’s like a double slap in the face. You have a problem or issue with American Airlines, you call right away, 24 hours a day, and it gets solved. SAS, on the other hand, will not reply reply back to my emails concerning the missing points (even though I get the automated response from them that they have received my emails), and I cannot ever seem to speak to a real person when I call in. I never really like to complain about these kinds of things, but I guess I am glad that I spend most of my time in the USA and China, so I basically never have to use this particular airline. Thank God.


  11. Svanhildur Jakobsdottir Reply

    As this is the only email address for SAS that I see, I’ll have to put my question down here. Can I bring my chihuahua dog from Iceland to Los Angeles, via Norway in the cabin? If so, how heavy can he be. I understand you don’t fly from Iceland to the States. Is that by any way, going to be changed in the nearest future?
    Thank you,

  12. Steffen Piermaier Reply

    It is insane and impossible to get someone responsible from SAS if you as a customer have a problem. BAD SERVICE SAS!!!
    Even your hotline for what i have to pay could not give me a email contact from someone who can help me…
    And NO i don´t want to use the Contact Center as i don´t have than a copy of my message i sent to you…

    I would like to inform you that my flight 14.03. was delayed more than 5 hours.
    According to my booking i should be arrived in Düsseldorf at 18:15.
    As i arrived at 23:20 i would like to give me my bank account details to transfer 400.- EUR according to european passenger rights.

    Who is in charge for this case? Norway where i started, Denmark wh

    I would like to inform you also that i am still very pissed of about the customer service in Copenhagen.
    The staff was very unfriendly and gave me (even i asked 3 times for the reason of the delay) no information.

    As a gold card holder and frequent flyer i think this is not good. When i fly with Norwegian i have never this kind of problems.

    It is terrible to find a email address for this kind of service. But it seems like that your sales likes to create 50 different websites…

  13. BD Reply

    I would like to express my disappointment with SAS in Wroclaw Airport..
    Yesterday me and my husband checked in at the Wroclaw Airport for a flight SK 764 WRO CPH, BGO target.
    Politely I asked a girl from a check in desk for window seats, so we can enjoy the views.
    The weather was great. What was my surprise was when we went on board, it was a small plane and we got a place at the very end, with half window and toilet on the other (14C).
    Unfortunately the flight was full due to which we could not switch seats. As soon as the plane started to leave, I got a panic attack. I almost went to a state of de-boarding. We were put so near the engine. We have been flying for the last six years with different airlines and never have I got a panic attack in an airplane. Back home our holidays turned out to be a very stressful and unpleasant one. Might not forget this for a long long time.

  14. colm o meara Reply

    dear sir/madam,
    I am writing this letter of complaint to you following my experience with your airline in dublin on 5th january. My disgust with your airline started when i purchased my ticket from dub-cph. This cost me 799euro which is disgraceful by any stretch of the imagination. The reason i was told it was so expensive was there was only a few seats left…this turned out to be totally untrue.

    The flight was to leave at 18.55pm from dub. Approx 40 minutes later the captain announces that there would be a short delay due to technical reasons. The result of this was the aircraft was broken and another one would be sent from cph. Ok,these things happen. The sas rep in dub then came on the p.a system to tell us that we would also recieve a voucher for a meal and to collect it on the way out, and also let them know of our further travel arangements.
    When it came to my turn i asked if i could be booked into a hotel as my transport (to sweden) would be gone as we would not arrive in cph till 04.00am. The answer i recieve was one word “no”. I asked why and the reply was “i will print out your charter of rights,you can read them at 11.30pm when you return” “next please”. He then handed me my voucher,i asked “what time do the reastaurants/bars close” it was now 20.40pm, he told me 21.00pm. The lady with him (airport staff) then interrupted and said everywhere was closed at 20.45pm. I asked him what good was the voucher to me at this time and he replied that they would try and get the restaurants to open a bit later at which stage they both laughed.

    I never felt so humilitated or angry in all my life and cannot understand how anyone can be treated like this. Its not about charter of rights or any of that, its just basic customer service. I have never even experienced this treatment from a low fare airline and i do not expect it after paying 799euro,to be dumped in cph at 04.00am and then have to sleep in the airport. That night in dublin, the only people walking around were sas passangers with worthless vouchers in their hands after been stuffed with lies by your staff. Just to be clear,my complaint is not about the delay but your treatment of your customers/passengers.

    ex passanger/customer

    colm o meara

Leave a Comment

Your email address will not be published. Required fields are marked *