Contact Safeway: Find below customer service details of Safeway grocery chain, including phone and address. You can reach the below contacts for queries on Safeway products/services, online orders, refund/cancellation, store locations or other questions. Besides contact details the page also offers information and links on Safeway’s services.
Safeway Head Office
Safeway Inc.
5918 Stoneridge Mall Rd.
Pleasanton, CA 94588-3229M
Phone: (925)467-3000
Safeway Customer Service
Phone: 1-877-SAFEWAY
Phone: 1-877-723-3929 (general)
Phone: 1-877-505-4040 (grocery delivery)
Phone: 1-866-239-1376 (complaints)
By Post
Safeway Inc. – M/S 10501
P.O. Box 29093
Phoenix, AZ 85038-9093
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Safeway Locations
Click here to locate a Safeway grocery store nearest to your address. You can search by city, state or zip code. Search results can be refined by selecting the preferred department or service. Departments to choose include bakery, floral, deli, pharmacy, produce and seafood. Services include bank, fuel, dry cleaning, photo, video, wifi, Starbucks, and Seattles Best.
Safeway Online Store
Customers of selected residential and business locations can order their preferred products online from the Safeway link here. Registration is required before browsing the online store. Safeway charges a fee for delivery depending on the delivery time. Members can shop by accessing the virtual “aisles” or using the Express List feature to search for preferred products.
Safeway accepts Visa, MasterCard, American Express or Discover debit/credit cards. Once checked out, customers will receive a confirmation e-mail, detailing all products, quantities and estimated prices related to the order. Safeway offers a full refund or credit for the items returned (conditions apply).
Special Promotions
For special discounts and promotions from Safeway click here. Register for Club Card to enjoy exclusive money-saving promotions.
About Safeway Inc.
Safeway is the second largest supermarket chain in the United States. The company traces its history back to the year 1915 when MB Skaggs began a tiny grocery store in Idaho, a state in the northwest United States. Presently, there are over 1,700 Safeway stores across the US and Canada. The Fortune 100 company also has some 32 manufacturing plants.
Safeway currently is headquartered in Pleasanton, California, and employs close to 186,000 people. In 2010, Safeway had a revenue of $41 billion. The leading food & drug retailers in North America operates under nine store brand names, and that includes Von’s, Randalls, and Dominick’s.
On the website, Safeway members can ‘Shop by Aisle’ with categories such as baby, beverages, bread and bakery, breakfast and cereal, condiments, cookies and snacks, spices, dairy, deli, flowers, frozen foods, fruits, vegetables, grains, meat, seafood, personal care, pharmacy and pet care.
Besides thousands of major brands from across the country, the store also offers products from Safeway’s own brands. The names found include Eating Right, Open Nature, O Organics, mom to mom, Safeway SELECT, Signature Cafe, Priority Pet Care, Basic RED, Primo Taglio, Rancher’s Reserve, Lucerne, Refreshe, Bright Green and Waterfront Bistro.
Hi There,
Yesterday, 0118/17, i went to your Safeway store in Taraval
St., San Francisco, California.
Here is what happend; I wanted to buy about 10 lbs of the ribeye. As it was only in roast form, I asked your meat man,
Sal, if he could cut the roast into steak form AND if he could
place them on on 2 separate trays for me (as steaks). He said that he can
ONLY do the cut up steaks and place them in one plastic cover with 2 trays under the meat and I will be the one to put them into the 2 separate trays as I asked. I told him that is not what i want, and repeated my request that they be placed directly into 2 separate trays. He again answered that what he said is the only thing he will do. I told him to go ahead but I will go to customer service to correct this. He confirmed that I should go to customer service.
At customer service, your Gregory was very nice. As he knew the problem from me, he directly went to the meat department to have it done. … and it was done in no time! Gregory said something like it may just be a communication problem … I informed him that i do not believe that as i asked the meat person twice and he even confirmed that I go to customer service to fix the problem.
Your meat person simply needs training to accept allowable and reasonable customer requests and not merely to dictate of what he wants to do. He definitely does not understand this. He was not also wearing any name tag (is this your normal practice now?)
I bought the ribeye mentioned here, reluctantly.
This is a constructive criticism that i hope you will acknowledge, at the very least, and let me know of your actions to be taken. I have nothing against this meat person, I just want to have an on-going pleasant experience with Safeway like all these years.
A. Jison
@ San Francisco
Note:
I am also surprised that this customer service counter does not have any of your pre-printed customer feedback forms that you used to have since way before, that may be used for purposes like this.